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Paradisus Playa del Carmen, La Esmeralda

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $729 All-Inclusive
Info Customer Reviews Questions & Answers

Wrangle the kids and escape to this all-inclusive haven that is full-on fun for the whole family. Paradisus Playa del Ca ... More

Customer Rating 61 Reviews
Value
 
4.4
Service
 
4.6
Beaches & Pools
 
4.3
Dining Options
 
4.4
Room Comfort
 
4.5
4.4 out of 5
"Not one compliant, extremely clean. Kids pool is wonderful, wanna go back every year" – Pearly
60 out of 71 (85%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.6
Beaches & Pools
 
4.3
Dining Options
 
4.4
Room Comfort
 
4.5
4.4 out of 5
"Not one compliant, extremely clean. Kids pool is wonderful, wanna go back every year" – Pearly
60 out of 71 (85%) customers would recommend this product to a friend.
Swim up Coati? Room service! Mediterranean Resturant Bathroom
All Customer Reviews
1-4 of 61 reviews. Sort by
December 30, 2016
Paradisius delivered a good vacation

Paradisius La Esmeralda is very kid friendly. The dining rooms have children's food selections and the the staff goes out of its way to accomodate children. The hotel has great swimming pools and a very nice beach, although mangroves separate the hotel from the beach. It's only a few minutes walk, but the hotel has few views of the ocean The hotel also offers a very good kids' activity club and high quality nightly entertainment. Food variety was quite good, as was the quality. We had 2 problems: the hotel was oversold and tried to stick us in a regular room, even though we had booked, and paid for, a one-bedroom. They eventually moved us, but it was a hassle. Secondly, Amstar had no record of our return transfer to the airport. I had to call Cheap Caribbean to straighten it out. I would not recommend Amstar for transfers..


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Chicago, Illinois
Age: Over 65
Travel: 7+ trips/year

December 24, 2016
Great vacation

My husband, our 5 year old and 2 year old son and I were here last week for vacation. The resort is INCREDIBLE! You feel as though you are walking into this amazing spa from the second you get into the resort. Get a massage, it's worth it! Everyone there was VERY friendly and incredibly helpful. Our concierge, Aaron, was so sweet with our two sons and gave them food to feed the fish numerous times, which they loved!!! Our children loved the pirate ship and we spent the entire day in the pool. What we did not like is that you are required to make reservations for dinner as soon as you check in. We are on vacation, and do not want to be stuck with a schedule, and would prefer to go to dinner when it is convenient for us. 2 of the 5 nights we were there we got room service, as we could not make our reservation as the boys were still in the pool playing. I had told our sons that the water at the beach would be crystal clear and this was far from the truth. The water was more like bay water and was VERY rocky; the beach also had a strong smell to it (there was seaweed on the beach). We ended up staying at the pool because the beach was very disappointing. DON'T get talked into doing the tour to buy a place, this is a total scam. All in all we were very happy with the resort and the price that we paid.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: PA
Age: 35-44
Travel: 1-2 trips/year

December 20, 2016
Best all inclusive we have been to

Excellent hotel, The staff, food and lodging are all great. To many restaurants to chose from to enjoy all of them in one week. Pleasant staff that will bend over backwards to assist you. A top quality hotel. Would recommend water shoes as parts of the beach can be rocky.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New Jersey
Age: 55-64
Travel: 1-2 trips/year

October 19, 2016
Great place!

Wonderful vacation! Food was awesome! Service was impeccable! We throughly enjoyed our stay and the ease of booking! I did get a bit confused with La Perla(adult side) and La Esmeralda(family side) thinking they were two different resorts so I ended up booking La Esmeralda for only two adults. It was ok though because we could hang out on the adult side whenever we wanted. Also, our excursion to Tulum was great except for the transportation and food. We were taken to a place with a buffet and the food was no good. We were left there while transportation had to bring another couple back to their resort. Overall, great trip, highly recommend!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Des Allemands, LA
Age: 35-44
Travel: 3-6 trips/year

Room Information

Paradisus Playa del Carmen - La Esmeralda features 512 elegantly-appointed suites, including 56 swim-up suites, the most of any resort in Mexico. All rooms include individually controlled air conditioning, living area with sofa, modern bathroom, 40" Flat Screen cable TV, CD/DVD player, marble floors, daily-stocked mini bar, coffee maker, 24-hour room service, iron and ironing board.

-4 wheelchair accessible rooms upon request (based upon availability).
-Connecting rooms available upon request (based upon availability).

Signature Family Concierge Suites feature personal service and luxuries for everyone in the family. For additional information regarding the upgraded services of Family Concierge Suites, please see room descriptions.

Room Details

Paradisus Junior Suite
Hotel/Studio Unit Details

Paradisus Family Concierge Luxury Junior Suite
Hotel/Studio Unit Details

One Bedroom Suite
1 Bedroom Suite Details

One Bedroom Suite Swim Up
1 Bedroom Suite Details

What's to Love

All-inclusive, off-the-charts luxury from the moment you arrive at this stunning resort.

Lounging poolside with gorgeous views, cocktails, and ocean breezes. Ultimate chillaxation.

Upgrading to the Family Concierge suite with personalized service & extra perks.

The rooms - they'll "wow" you. Marble, brand name appliances, comfy beds & a spacious balcony.

Fuego, a favorite Foodie spot - it's got a variety of sushi & it's perfect for your adult-only date night.

 

What We'd Change

This is the family-friendly side of the resort, but it's just a short walk to adults-only side of the resort if you want to hang with those beach loving folks.

 

Why You Should Go

It's ideal for the fam - it has a kids' pool with a pirate ship, activities for the kids and kid-friendly menus.

Free activities abound like SUP and kayaks, plus cocktail classes, wine tastings, sushi making and more.

The spa & fitness center is loaded - stress-busting treatments, exercise classes and plunge pools.

You're close to some Mexican hot spots - 5th Avenue, Tulum, Chichen Itza and Coba.

Available Amenities

  • Tour Assistance
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Whirlpool/Hot Tub
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Steam Room
  • Dance Classes
  • Non-Smoking Rooms (on request)
  • 9 Bars/Lounges
  • Porter/Bellhop
  • Multilingual Staff
  • Snack Bar
  • Elevators
  • 11 Restaurants
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Conference Facilities ($)
  • Safe Deposit Box - Front Desk
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet
  • Flat Screen Television
  • Watersports Center ($)
  • Beach Towels
  • Pool Towels (complimentary)
  • Loungers at Beach and Pool
  • Free Parking
  • Tour and Island Information
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Handicap Rooms (on request)
  • Connecting Rooms Available
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Doctor on call 24 hours
  • Babysitting Services ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Dive Shop(s)
  • Fitness Center
  • Golf Course(s)
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts
  • Volleyball Court(s)
  • Watersports Rentals
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Paradisus Playa del Carmen, La Esmeralda

5a Ave, Equina Calle 112

+52 984 877 3900

Hotel Description

Paradisus Playa del Carmen, La Esmeralda: All-Inclusive Family Fiesta

Wrangle the kids and escape to this all-inclusive haven that is full-on fun for the whole family. Paradisus Playa del Carmen La Esmeralda delivers activities, entertainment, a pool with a pirate ship, rock-star worthy dining - seriously - what's not to love here? You can even book a much-needed date night and dine at one of the adults-only restaurants (Fuego is a fav.) Go ahead. Dip your sandy toes along these white sandy shores - dreamy vacations like this are what you've been living for.

At Paradisus by Melia, the memories begin when you arrive.

DINING

Bountiful breakfast buffets to gourmet restaurants serving up such delectable cuisines as Latin fusion, sushi, Mediterranean, Italian and Mexican. You've also got a couple of poolside grills that are perfect for those mid-day meals. The resort also features an award-winning French restaurant by Seven Star Michelin Chef Martin Berasategui - it's open to adults-only (not included in all-inclusive). Beach appetit.

Naos
Type:
Breakfast
Hours: Daily, 6am-11am
Description: Serving an international breakfast buffet, featuring show cooking and on-the-spot, fresh-squeezed fruit juice area.

Vento
Type: Mediterranean
Hours: Daily, 6pm-10pm
Description: A distinctly Mediterranean dining experience that offers dining variety on a palm-filled outdoor terrace, private party dining room, and air-conditioned restaurant. Reservations are required.

Mole
Type:
Mexican
Hours: Daily, 6pm-10pm
Description: Mexican contemporary cuisine starring a special "Live" quesadilla area "Tres Marias" style. Diners have three romantic options: private-room dining, air-conditioned restaurant and balmy outdoor terrace. Reservations are required.

The Market
Type: Grill
Hours: Daily, 12:30pm-4pm
Description: Mouth-watering selection of Paradisus Natural salads headlines the dinner menu at this Rodizio grill starring a wood-fired pizza oven and lovely outdoor terrace.

Hydro Grill
Type: International
Hours: Daily, 12:30pm-10pm
Description: Exclusive Family Concierge restaurant with private indoor bar and swim-up bar. Serving casual dining plus an all-day snack selection. Only available to guests staying in the Family Concierge room categories.

Bana
Type: Asian
Hours: Daily, 6pm-10pm
Description: Contemporary Asian dining experience features separate entrances for adults and families. Stunning Japanese tatami mat flooring and distinct areas. Indoor air-conditioned, private dining room and zen-like terrace, teppanyaki tables and an adult-only sushi bar. Children under 18 are allowed 6pm-8pm. Reservations are required.

Passions
Type: Signature Gourmet
Hours: Daily, 6pm-10pm
Description: Seven Star Michelin Chef Martin Berasategui brings his world-renowned cooking to Playa del Carmen. The restaurant is open to all including non-guests and provides a retro-glamorous atmosphere. Surcharges apply. Guests will pay an additional charge to dine here. This surcharge applies for the 7 Courses menu tasting and does not include wine pairing. Reservations are required.

Fuego
Type: Latin Fusion
Hours: Daily, 6pm-10pm
Description: Latin fusion bar treats diners to spicy ceviche and a raw bar in a trinity of dining options: a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant. This is an adult-only restaurant. Reservations are required.

The Grill
Type: Grill
Hours: Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-10pm
Description: Italian-Argentinean grill with wood-fired pizza oven, and featuring a selection of Paradisus natural salads and a dinner menu. Outdoor terrace seating. This is an adult-only restaurant. Dinner reservations are required. *June 1-8, the Grill will be relocated to the adjacent pool terrace for renovations.

Hadar
Type: Breakfast
Hours: Daily, 6am-11am
Description: Serving an international breakfast buffet, featuring show cooking and on-the-spot, fresh-squeezed fruit juice area.

La Palapa
Type: International
Hours: Daily, 12:30pm-10pm
Description: A la carte restaurant highlighting romance with private indoor bar, swim-up bar, an enticing menu for continental breakfast and dinner, as well as an all day selection of snacks. Only available to guests staying in the Royal Service room categories. This is an adult-only restaurant. >

Olio
Type: Italian Trattoria
Hours: Lunch - daily 12pm-4pm; Dinner - daily 6pm-11pm
Description: A la carte restaurant offering delicious Italian cuisine, as well as a selection of snacks for lunch. Only available to guests staying in the Family Concierge room categories.

Hours are subject to change.

BARS/NIGHTLIFE

Poolside, beachside and sprinkled throughout the resort - you've got several rockin' spots to grab your drink of choice. Cheers.

Toji
Located at Bana, specializing in Sake. Daily, 6pm-10pm.

Blue Agave
Located near Vento and Mole. Pre-dinner tequila and Mezcal specialties, fully stocked wine cellar. Daily, 6pm-10pm.

North Avenue Bar
Located at La Esmeralda. Music-filled, outdoor-restaurant-area venue for listening, watching, talking and dancing. Daily, 9pm-2am.

Sunrise Snack Bar and Grill
Located in the pool area at La Esmeralda. Snack bar, grill and wet bar serving refreshing tropical cocktails. Daily, 9am-7pm.

Gabi Club Bar
Located at El Zocalo. Ultimate chill-out club features a bar with casual, chic elegance--serves finger food and cocktails. Evening entertainment. Daily, 11am-2am. Children under the age of 18 are allowed 11am-9pm.

Red Lounge
Lobby bar and after-dinner lounge located at La Perla. Daily, 6pm-2am.

M Bar Martini & Wine
Located near Fuego and Passion. Robust wine cellar and exclusive themed martini selection. Daily, 6pm-10pm.

South Avenue Bar
Located at La Perla. Covered and open-air venue near restaurants buzzes with energy, events and music. Daily, 9pm-2am.

Sunset Snack Bar & Grill
Located in the pool area at La Perla. Snack bar, grill and wet bar serving refreshing tropical cocktails. Daily, 9am-7pm.



BEACHES AND POOLS

Two lagoon-style pools, one for the kids with a pirate ship and the other with a swim-up bar. You can also spend your days lounging at the resort's private bay, where you can swim, snorkel and splash around. With plenty of loungers, beach towels and wait service, you'll be sitting in sunshiny paradise.

SPORTS/ACTIVITIES

Water

  • Scuba diving
  • Snorkeling
  • Kayaking
  • Swimming

Land

  • Fitness center
  • Tennis
  • Jogging
  • Yoga


INTERNET

Complimentary wireless Internet access is available in the guest rooms.

SPA SERVICES

Yhi Spa offers the ultimate spa experience for both kids and adults in a luxurious setting for an additional charge. Daily, 8am-8pm.
  • Aromatherapy
  • Thalassotherapy
  • Hydrotherapy aromatic baths
  • Water ritual
  • Spa boutique
  • Full-service beauty salon
  • Jacuzzi


WEDDING SERVICES

Honeymoon Bonus

The Glow Honeymoon Package is now complimentary when booking seven nights in ANY room category.

The package includes:

  • In-room bottle of chilled sparkling wine
  • Luscious tropical fruit display
  • Rose petal turndown service one night during stay
  • 10% discount on spa services for the couple


CHILD CARE

Kids' Zone offers supervised activities for children ages 4-12. Daily, 10am-6pm and 8pm-9:30pm.

ADDITIONAL INFORMATION

Location
45 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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