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Paradisus Cancun

Mexico - Cancun

Our Rating
4 Nights with Air from $1,009 All-Inclusive
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Dazzling Mayan-infused architecture. An off-the-charts, stress-smashing spa. Ginormous, glistening pools. All you can dr ... More

Customer Rating 217 Reviews
Value
 
4.5
Service
 
4.6
Beaches & Pools
 
4.6
Dining Options
 
4.2
Room Comfort
 
4.4
4.5 out of 5
"The service, amenities, spa and pool are very nice, a great place for young adults. The beach was wonderful." – Maxy
233 out of 262 (89%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.6
Beaches & Pools
 
4.6
Dining Options
 
4.2
Room Comfort
 
4.4
4.5 out of 5
"The service, amenities, spa and pool are very nice, a great place for young adults. The beach was wonderful." – Maxy
233 out of 262 (89%) customers would recommend this product to a friend.
Inside of the Main building Laying on the beach. PARADISUS Paradisus Cancun View from room Myan coffee Amazing pool side service View from our room Great view No words... Inside the resort View from room Our private cabana that looked out at the ocean view of the beach By avenue bar Bali Bed with ocean view Lobby Center of Paridisus Our second view view from balcony and pool Near the beach Balcony view Beach drinks Paradisus offers a FREE photo session with the family conceirge service option A little special extra sunrise view from our room Lagoon and Beach View from balcony At ther Paradisus resort beache Beautiful Aqua beaches View of Royal Service Pool The Hotel room Bathroom (Jr Suite) SKY RIDER Our first view At 5 am Sushi at Bana
All Customer Reviews
1-4 of 217 reviews. Sort by
November 9, 2016
Worst experience ever

We booked this hotel based on great reviews and variety of restaurants. I have been to Mexico over 5 times and would consider this the WORST place I have ever stayed. Night 1 we had BED BUGS and BLACK MOLD in our room so they gave us another room. Didnt help us with our bags or moving or anything. The next morning in the new room our room completely flooded from the rain and lack of weather stripping on the patio. The water was up to our ankles it was so bad and it took them 2 hours to figure out where to move us. Oh and if you ask for a manager they say they are never available! So onto room 3 within 12 hours..more BLACK MOLD. After 3 rooms we didn't think it was worth moving again. They are well aware they have a water intrusion problems cause they have towels at every single window. We were extremely sick the 3rd and 4th day there. Not sure if it was the food or unsanitary room conditions. Food wasn't good at any of the restaurants. Service was AMAZING though ar the bars and restaurants. I wouldn't recommend this hotel due to conditions of the room and bad food.


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Overall Rating: 1
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: Texas
Age: 25-34
Travel: 3-6 trips/year

November 8, 2016
Worst experience ever

We booked this hotel based on great reviews and variety of restaurants. I have been to Mexico over 5 times and would consider this the WORST place I have ever stayed. Night 1 we had BED BUGS and BLACK MOLD in our room so they gave us another room. Didnt help us with our bags or moving or anything. The next morning in the new room our room completely flooded from the rain and lack of weather proofing the patio. The water was up to our ankles it was so bad and it took them 2 hours to figure out where to move us. Oh and if you ask for a manager they say they are never available! So onto room 3 within 12 hours..more BLACK MOLD. After 3 rooms we didn't think it was worth moving again. They are well aware they have a water intrusion problems cause they have towels at every single window. We were extremely sick the 3rd and 4th day there. Not sure if it was the food or unsanitary room conditions. Food wasn't good at any of the restaurants. Service was AMAZING though ilat the bars and restaurants. I wouldn't recommend this hotel due to conditions of the room and bad food. I have stayed at RIU twice before and think it is much better quality.


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Overall Rating: 2
Value
 
1.0
Service
 
3.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: Texas
Age: 25-34
Travel: 3-6 trips/year

November 7, 2016
Paradisus Cancun

September 2016 trip was perfect. Upgraded to Royal service Was worth it. Cannot praise the Resort enough. Will definitely return.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Texas
Age: 45-54
Travel: 1-2 trips/year

November 2, 2016
Paradise is Here

This was our first trip to Cancun and this hotel was amazing. From the moment we arrived we could smell the fresh flowers and we were greeted by a wonderful welcome and a cold beverage. The food was moderate and a bit bland and I was surprised I had to ask for tortillas in Mexico, but aside from that the hotel is beautiful and the pools and beach were incredible, Drinks are rockin! We would def. recommend this resort to friends!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Austin, TX
Age: 35-44
Travel: 3-6 trips/year

Room Information

Paradisus Cancun features 700 rooms distributed on 9 floors with a private terrace and magnificent views over the Caribbean and the lagoon.

All rooms offer safe deposit box, mini bar, IDD phone, pay per view and satellite TV channels, air-conditioned, internet access and private bathroom with hair-dryer.

Room Details

Paradisus Junior Suite Lagoon View
Hotel/Studio Unit Details

Paradisus Junior Suite Ocean View
Hotel/Studio Unit Details

Royal Service Paradisus Junior Suite Lagoon View...
Hotel/Studio Unit Details

Royal Service Paradisus Junior Suite Ocean View...
Hotel/Studio Unit Details

Family Concierge Junior Suite Lagoon View
Hotel/Studio Unit Details

Family Concierge Junior Suite Ocean View
Hotel/Studio Unit Details

What's to Love

All-inclusive everything: the cocktails, the grub, the utter luxuriousness of it all.

Delish treatments like stone rituals, exfoliations & messages/facials that feature organic goodies.

Kids Club - supervised fun for munchkins between 5-12 so you can take that necessary breather.

Royal Service - a luxury boutique hotel within the resort that caters to your every whim.

Family Concierge - more perks, plus a walkie talkie/cell to call the staff at any moment.

Snorkeling on a gorgeous coral reef and ogling at the sea critters.

 

What We'd Change

Paradisus Cancun is a massive resort, but it can get a bit crowded. Fortunately, there's enough to do, as well as huge pools and a beach to allow everyone their own comfy bubble of space.

 

Why You Should Go

Only 15 minutes from the airport. Your Mexico dream vacay will be Mexi-Going ASAP.

The resort has its own 9-hole, par-3 golf course with FREE green fees. (Yes. Free.)

Mayan ruins are about an hour away if you're up for some antiquity.

You can hit the shimmering ocean with a Sunfish, canoes, water bikes & oodles more.

Breathe deep with Tai Chi & meditation, hit the fitness center or take Spanish classes. Ole!

Tennis courts are here and waiting for your A game. Bring it.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Windsurfing
  • Sailing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Parking
  • Spanish Lessons
  • Arcade
  • 9 Restaurants
  • 5 Bars/Lounges
  • Porter/Bellhop
  • Shopping
  • Multilingual Staff
  • Canoes
  • Elevators
  • Conference Facilities ($)
  • Yoga
  • Spa Services ($)
  • Golf (included)
  • Wedding Services ($)
  • 24 Hour Room Service ($)
  • Meditation Garden
  • Honeymoon Packages ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Chichen Itza and Coba Ruins
  • Jet Ski Rentals
  • Motor Boat Rentals
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Paradisus Cancun

Kukulkan Boulevard Km 16.5 , Zona Hotelera

+52 998 881 1100

Hotel Description

Paradisus Cancun: All-Inclusive and All Waiting For You

Dazzling Mayan-infused architecture. An off-the-charts, stress-smashing spa. Ginormous, glistening pools. All you can drink and eat. All resting on pearly-white sand. All waiting for you. Was that a "yes, please," we just heard? Thought so.

At the Paradisus by Melia, the memories begin when you arrive.



DINING

Beach lovers, it's Foodie Central. Nosh on everything from Mediterranean to Mexican. Pan Asian to Italian-Argentinean inspired. And dine like rock stars at Tempo, where a six star Michelin chef cooks up some mighty fine eats. Dig in.

Noas
Type:
International Buffet
Hours: Lunch - daily, 12:30pm-4pm; Dinner - daily, 6pm-11pm
Description: Enjoy sumptious International lunch and dinner buffet featuring show cooking and fresh juice area.
Dress code: Casual.

Vento
Type: Mediterranean
Hours: Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm
Description: Features Mediterranean dining with wood-fire pizzas and fresh pasta.
Dress code: Casual.

Tempo By Martin Berasategui
Type:
Gourmet
Hours: Dinner - daily, 6pm-11pm
Description: Gourmet cuisine by 6-star Chef Martin Berasategui in an adult-only setting. Available for an additional charge.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

Bana
Type: Asian
Hours: Dinner - daily, 6pm-11pm
Description: Contemporary Asian dining experience with sushi and Asian fusion cuisine. Located in the Zen lobby.
Dress code: Casual.

Market Grill
Type:
International
Hours: Breakfast - daily, 6:30am-11am; Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm
Description: Featuring Italo-Argentinian cuisine and prime cuts on a lovely terrace.
Dress code: Casual.

Mole
Type: Mexican
Hours: Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm
Description: Serving contemporary Mexican cuisine.
Dress code:
Casual.

Blue Agave
Type: Mexican
Hours: Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm
Description: Featuring scrumptious tacos and local hand-made delights.
Dress Code:
Casual.

La Palapa
Type: Gourmet
Hours: Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm
Description: Exclusive for Royal Service guests, this adult-only restaurant features a la carte entrees, salads and chef specialties.
Dress Code: Casual.

La Perla
Type: International
Hours: Breakfast - daily, 6:30am-11am; Lunch - daily, noon-6pm; Dinner - daily, 6pm-11pm
Description: International buffet serving seafood specialties and steaks poolside.
Dress Code:
Casual.

All hours are subject to change.



BARS/NIGHTLIFE

Put on your party pants because these drinkin' spots are haute. Hit the beach bar, then the swim-up bar in the pool. End the night at the Red Lounge to showcase your dancin' skillz. Drink up.

Toji Bar
Asian-inspired cocktail lounge. Daily, 5pm-midnight.

Avenue Bar
Offering delicious cocktails and snacks. Daily, 10am-5pm.

Swim-Up Bar
Swim-up bar located at the South pool. Daily, 10am-5pm.

Red Lounge
Exclusive to Red Level guests. Daily noon-5pm.

Coco's Bar
Beach bar. Daily noon-5pm.



BEACHES AND POOLS

Palapas on sugar-white sand await your weary bod at this rockin' resort that overlooks the Nichupte Lagoon and the Caribbean. Want more? How about two shimmering pools that are nearly as long as the resort? One pool even has an area for the kiddos. You're welcome.

SPORTS/ACTIVITIES

Water

  • Aqua aerobics
  • Beach sports
  • Pool sports
  • Kayaks
  • Canoes
  • Windsurfing
  • Water bikes
  • Snorkeling
  • Sunfish sailing
  • Diving lessons at the pool

Land

  • Fitness center
  • Stretching
  • Jogging
  • Meditation
  • Tai Chi
  • Art classes
  • Spanish classes
  • Games and contests

Golf
Paradisus Cancun has its own 9-hole, par-3 golf course, with rental carts and equipment available. Complimentary green fees are a part of the all-inclusive package. Daily, 7am-3pm.



INTERNET

Guests enjoy complimentary Wi-Fi access in the resort's public areas as part of the all-inclusive package.

SPA SERVICES

YHI Spa, one of the most prestigious in the world, offers a variety of ways to relax and unwind for an additional charge. Daily, 8am-6pm.
  • Massages
  • Spa pool
  • Stone Rituals
  • Exfoliations
  • Body wraps
  • Hydrotherapy
  • Manicures
  • Pedicures


WEDDING/HONEYMOON

Paradisus Cancun is the perfect place to say, "I do!" Let the resort's wedding specialists take care of all the details, so you can rest assured, you're dream wedding will come true. For more information, please contact the resort directly.

CHILD CARE

The Mini Club offers supervised activities for children ages 5-12. Daily, 9am-5pm.

ADDITIONAL INFORMATION

Location
Paradisus Cancun is located 15 minutes from Cancun International Airport (CUN) and 17 minutes to downtown Cancun.

Check-In/Check-Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 5-night minimum stay is required for arrivals Dec 26, 2016-Dec 30, 2016.
A 4-night minimum stay is required for arrivals Feb 15, 2017-Feb 19, 2017 & Apr 9, 2017-Apr 15, 2017.

All-Inclusive Policy
The All-Inclusive Program/Plan finishes at noon on the day of departure. In the event of a lost bracelet, an additional charge will be applied to your account. Return your bracelet to the Front Desk before noon the day your plan expires. Otherwise, an extra day will be charged to your bill.

TAG Approval
Paradisus Cancun is a TAG-approved hotel, meaning it is certified as gay-friendly and enforces non-discriminatory policies, provides diversity and sensitivity training for employees and empowers customers and employees to be "watchdogs" of its gay-and-lesbian business practices.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Travel Dates 5/1 - 6/15
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