5 Nights
with Air
from
$789
was $1459 - All Inclusive
Rooms starting at
$78.00
per person/night - All Inclusive
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The next time someone asks you what you're doing for the environment you can hold your head high and rave about your fantastic all inclusive vacation at Occidental Xcaret. Nestled within an ecological and historical preserve, atop a small private beach where snowy-white sand merges with the dancing tones of blue and green Caribbean surf, the eco-friendly Occidental Grand Xcaret boasts an exquisite old-world design with cobblestone paths, stone bridges and a meandering subterranean river that flows throughout the resort, connecting its five free-form pools.
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28 out of 36 (78%) customers would recommend this product to a friend.Read All Reviews
All Customer Reviews
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May 14, 2012
Great Time at OGX
We had a great time at this hotel April 22-May3, 2012. It was a 50 minute drive from Cancun Airport. We used Entertainment Plus (USA Transfers) to/from the hotel and they were excellent. From arrival to departure at the hotel, everyone was friendly, courteous and helpful. The room was a standard room but was very clean with the minibar refilled daily and a very large shower with great water pressure. The concierge at the building was always helpful and friendly and they made our restaurant reservations - thank you Santos and Carl. The place is very large. There is a tram that takes you around which we found useful. Thank you Juan, the tram driver, who always waited for us when he saw us approaching. The Beach: this hotel does not have an ocean front beach but rather has a secluded lagoon which we liked a lot. If you are looking for pounding waves, this is not the place to go. The snorkeling is great right off the beach in the perfectly calm, clear water with plenty of fish. The bar service on the beach provided by Daniela and Ricardo was top notch! The buffets were ok, nothing spectacular, except for a few Mexican dishes at the beach buffet for lunch. The sit down dinners were very good and the staff was very attentive but you are limited to four nights per seven night stay in the specialty restaurants and you have to make a reservation. We saw Armando, the same head waiter, in two different restaurants and his attentiveness really made us feel special - thank you Armando! Xcaret Park: the park is connected to the hotel and is a five minute walk. The normal $100 ticket is discounted at the hotel for $79. Yes, we know this park gets great reviews but we could not see why. It was very expensive and once you got inside there were additional costs for many of the things you would have liked to do. There was a lot of walking around with not that much to see. The bat exhibit had no bats, the mushroom exhibit had almost no mushrooms, there were very few orchids in the orchid exhibit, there was one manatee in the manatee exhibit and so on. The butterflies, sea turtles and aquarium were nice. The snorkeling at the hotel was better than the park. The underground rivers had zero fish so I don't know why you snorkel and it so dark you saw nothing while wearing horrible vests which did not allow you to move very well through the water. They do collect all of your property when you enter the river, put it in a very large bag, lock it, give you the key and then transport the bag to the end of the river for you to pickup. If you did not buy the $119 ticket, then a buffet lunch is $30 ($30 for a buffet lunch in Mexico???). There is no water available in the park except for small bottles at $2.50 a bottle. The evening show gets great reviews but we could not see why. We left early, however, in all fairness, the Mexicans who are bused in just for the show loved it. If you have ever been to Disney, you will be disappointed. We would return to the hotel again particularly because of the lagoon.
The Occidental Grand Xcaret was a beautiful resort and my room was upgraded (booked Royal) and it was huge. Fresh towels delivered twice daily, room kept spotless, refrigerator stocked everyday as well.
I was disappointed in two things. One was that Complimentary Wireless Internet which was an option offered if booking Royal Club but hotel does not honor it when you arrive. The other is that this hotel does not have ocean access. They have a very small area they call a beach, where an area had been cut into rocks with some salt water and it's overcrowded with cabanas. If you're looking to sit on the beach with the entire ocean to go in, this is not the resort to do that.
The service in Royal Club is a little slow but well worth the wait. It is very private and beautiful. The food at this and all other restaurants was amazing.
Rosemarie Top 500 Contributor From:New Jersey Age:45-54 Travel:1-2 trips/year
April 23, 2012
The Jr Suite we were to have were only on the 3 floor with no elevators. The check in were of little help. We took a first floor room with two beds, with a balcony, went to dinner and when we got back the desk and wall by the desk were crawling with spider mites. I went to call the front desk and complain, but the phone would not work. After changing rooms again, this time with no balcony, we sitter in. The next two days we had to go each day get our key reprogramed, as we were locked out. The food was nothing to write home about, but the drinks were great. The pools and tran were easy to find and well run.
We just came back from this resort April 09-16, and after reading the reviews for a month before we left i was a bit apprehensive.
We did not have one problem at all. Check in was friendly and informative, the concierge only asked us one time about the "time share" for The Royal Club., and didnt ask us again. Every employee we encountered there, were pleasant and helpful. Wilson and Alberto at the swing pool was awesome, friendly and funny! Hamalinda who cleaned our room was fast and efficient and did a most excellent job. The steakhouse restraunt was extremely good. The buffet was good, just as i thought it would be and yes gets a little repetitive. The grounds were beautifully manicured and lush, i saw a deer two times outside of our balcony. The pools were big and awesome, a fun swim up bar. Our stay here was the best out of the three resorts we have been to in the past. There is alot of walking but they have a trolley to pick you up if you get tired, I do reccomend this resort and will come back again.
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4 questions, 15 answers.
what do you consider resort wear?7 answers
1 year, 12 months ago
Mr Ed
Men are required to wear long pants and no beachwear or sandals are permitted.
MariaCC
dress casual ....other than that shorts, tanks, whatever you are comfortable in..must have a dress ladies for dining in a few of the restaurants also closed toe shoes...Men no sleeveless shirts for the dining reservation places with a closed shoe also.Nice place we enjoyed staying here...a city within itself.
vacationplanner2011
They just required pants and non t shirts in the restaurants. I also believe no flip flops for the men. However it did seem a bit relaxed while we were there.
paulina
bathing suit at Beach , shorts, tank tops , sundresses and cool evening wear . relaxing clothes you are on a holiday !!!
PADDYS11
First of all, many people don't adhere to "pants required". My suggestion is a Tommy Bahama type shirt, pants or nice bermuda shorts, with leather sandals. For the day, and at buffets, just about anything goes, lol! Women can get by with a sundress or shirt with nice shorts.
Mikewd
It is slacks and a collared shirt for men. No shorts or athletic wear allowed in the restaurants that require reservations.
Bubbastunt
Bathing suits all day. Casual at night. Men must wear pants to restaurants; no short allowed. Closed shoes as well.
Rosemarie
Is there a swim up bar?3 answers
Are there any swim up bars at this resort? If so, what time are they open til?
4 months ago
imsatx
According to the resort's web site, there is one swim-up bar in the main pool. There is not a specific closing time, although it is usually when the pool itself closes. This time can vary, based upon the travel season, and occupancy at the resort.
KristinCC
Yes there is, but pool that has it does not have chairs....have to leave your pool to get drink, plus waitstaff is invisible!
Mikewd
There is only one swim up bar at this facility. It was open during the daytime hrs; and closed by about 6
Rosemarie
How can we get to Playa Del Carmen?3 answers
Does the resort offer a shuttle service? how much does it cost?
2 months ago
AZ
The resort has a shuttle that runs within the property that is free of charge. The resort does not offer shuttle service off property. The best way to get to Playa del Carmen is via taxi and of course the rate would depend on what part of Playa del Carmen you wished to visit
ccsusan1
Taxi is about $12 one way to Playa. They are clean, fast, and safe. The hotel only uses one company and they have a guaranteed rate.
Bubbastunt
Someone on our trip took a cab; there was no shuttle to get there. I beleive they spent $15 each way to go.
Rosemarie
room category2 answers
How do u aquire a guarateed ocean front or view and also the last time i researched this hotel they offered free admissio to the park is that still included.
1 month ago
toni
There is no guaranteed Ocean View room. Excursions to: Tulum, Xel Ha, Chichen Itza and nearby attractions are not included.
KellyCC
The park admission as of 4/1/12 was $80 per person. If you go to a timeshare presentation (1.5 hours) they'll give you $ towards it if you choose. We got $120 for it.
Bubbastunt
Admission to the park is NOT free; it is $79 per day
Not sure if you can be guaranteed a ocean view.
Rosemarie
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Room Information
769 guestrooms and suites, located in a number of small three-story buildings surrounded by gardens, pools, and river channels. There are no elevators. All rooms are spacious, and feature contemporary dark-wood furniture and barefoot-friendly tile or marble floors. Bathrooms contain a roomy, marble stall shower with a bench and a marble vanity but do not include a tub. Each room is equipped with air-conditioning, in-room safe, satellite TV, hair dryer, iron and ironing board, mini fridge, a balcony or terrace furnished with table and chairs, telephone with data port connection, and alarm clock. Cribs and extra bed available upon request.
Occidental Grand Xcaret All Inclusive packages are extraordinary, but it's located adjacent to Xcaret Park and offers great accessibility to everything the park has to offer.
What We'd Change
Occidental Grand Xcaret is nearly an hour from the Cancun airport, but the private cove beach and meandering river that flows under cobblestone paths and stone bridges are worth it.
Why You Should Go
Not only is this one of the finest resorts on the Riviera Maya, with an exquisite old world feel and every modern luxury, but the five pools and beach are unbeatable.
Available Amenities
Activities/Tours Assistance
Car Rental Available
Banquet Facilities
Beach
Beach Bar
Volleyball
Business Center ($)
Children's Pool
Conference Facilities
Cribs Available on Request
Currency Exchange
Fitness/Exercise Room
Jacuzzi
Kids Club
Laundry Services ($)
Nightly Entertainment
Scuba Certification ($)
Snorkeling
Swim-Up Bar(s)
Internet Access ($)
Swimming Pool(s)
Tennis Court(s)
Archery
Mini Golf
Medical Services ($)
Scooter/Motorcycle Rental
Shuffleboard
Elevators
10 Bars/Lounges
Fax Machine ($)
Spa ($)
Meeting Rooms ($)
Beach Towels
12 Restaurants
Handicap Room Available
Wedding Services $$ -- Pre-arrange directly with resort
Honeymoon Packages $$ -- Pre-arrange directly with resort
Wireless Hi-Speed Internet Access ($)
Amenities Subject to Change, with or without notice
Additional Fees for some amenities may be required
Lounge Chairs
Dive Shop ($)
Babysitting ($)
Nearby Excursions & Attractions
Dive Shop Close by
Ecological Park Nearby
Excursions to Mayan Ruins
Golf Nearby
Jet Ski Rental Nearby
Marina Close by
Medical Facilities Nearby
Nightclubs in Area
Parasailing Nearby
Restaurants/Bars Nearby
Sailing Nearby
Scuba Diving Nearby
Snorkeling Nearby
Windsurfing Nearby
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.
Occidental Grand Xcaret
Carretera Federal Chetumal - Puerto Juarez Km 282, #307
+52 984 871 5400
Hotel Description
Occidental Grand Xcaret: Ecological Gem, Exquisite Design
The next time someone asks you what you're doing for the environment you can hold your head high and rave about your fantastic all inclusive vacation at Occidental Xcaret. Nestled within an ecological and historical preserve, atop a small private beach where snowy-white sand merges with the dancing tones of blue and green Caribbean surf, the eco-friendly Occidental Grand Xcaret boasts an exquisite old-world design with cobblestone paths, stone bridges and a meandering subterranean river that flows throughout the resort, connecting its five free-form pools.
Head to the swim-up bar to find the perfect, poolside sweet spot for your lounge chair before sampling the wide variety of snacks and light meals served throughout the day at El Lago, conveniently situated next to the main pool in the Flamenco lodging section.
Want to straighten out a family rivalry? Avid competitors can settle scores at the on-site archery range, tennis court or volleyball court. For a more cooperative approach to family activity, try family dance lessons before you putt-putt your way to victory at the resort's mini golf course.
Whether you opt for the all inclusive Kid's Club for your little ones, or they stick by your side all day to explore the coral reef aquarium, there's no time like dinner to gather everyone together and share in the day's experiences. Los Olivos serves up remarkable seaside Mediterranean fare, while D'Oriental promises the precise flavor combinations of the Far East. For those who want a romantic getaway, the Grand Romance Deluxe Room offers champagne, chocolate-covered strawberries and a romantic dinner.
The ancient Mayan ruins of Tulum beckon adventurers, while the majesty of Xcaret Park is a wonder that nature lovers can't miss. During your stay at Occidental Grand Xcaret, take advantage of the incredible variety of local activities, from spelunking and swimming in the natural cenotes and underground rivers within Xcaret Park to swimming with the dolphins. Visit Jaguar Island and the colorful intimacy of the Butterfly Pavilion to round out a perfect vacation in Mexico.
Other Details
There is a 5 night minimum stay required every year when traveling December 24-31 in all room categories.
Location
Located approximately 50 minutes from Cancun International Airport (CUN) and five minutes from Playa del Carmen.
Occidental Grand Xcaret is located on the Caribbean coast of Mexico adjacent to the spectacular Xcaret Park. The nature park is one of Yucatan's principal visitor attractions.
Check-In/Check-Out
Check-in: 3pm, Check-out: noon.
A valid credit card may be required upon check in for possible incidentals not included in your hotel reservation.
There is a 3 night minimum stay required for travel April 8-Dec 22, 2012. There is a 5 night minimum stay required for travel every year from December 24-31 in all room categories.
There is a 5 night minimum stay required every year when traveling December 24-31 in all room categories.
Please be advised that all reservations made for travel Dec 23-Jan 3 each year are 100% non-refundable.
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.
Spring Break/Youth Policy
Individual student bookings are accepted. Minimum age requirement for check-in is 18 years of age. No more than the maximum occupancy per room is allowed. A refundable deposit per person (cash or credit card) is required upon check-in at the resort. Group student bookings must be requested through the Groups Department. These groups require a chaperone in addition to the refundable deposit.
Water Purification
Like all major Mayan Riviera hotels, the hotel is equipped with a water-purification system.
All Inclusive
What's Included:
Unlimited meals, snacks and beverages
Full open bar with premium brands
11 restaurants, nine bars and one disco with bar
Five swimming pools
Beach club
Beach bar with butler service
Chaise lounges and towel service at pool and beach areas
Daily activities program by the pool and beach areas
Nightly entertainment
Fitness room
Solarium, sauna, steam room and whirlpool
Sports - two paddle and two tennis courts, snorkeling, shuffleboard, mini golf and archery
Kids Club with supervised activities (ages 4-12)
Taxes and gratuities
What's Not Included:
Spa services (beauty salon, massages and treatments)
Car and scooter rental
Excursions to: Tulum, Xel Ha, Chichen Itza and nearby attractions
Golf course nearby
Scuba diving
Business and meeting center
Wedding and honeymoon programs
24-hour medical attention
Babysitting
Laundry service
Currency exchange
Telephone calls
Dining
Name: Le Buffet
Type: International
Hours: Breakfast, Daily 7am-11am; Lunch, Daily noon-4pm; Dinner, Daily 6pm-10pm
Description: Le Buffet is located at the center of the resort and features gourmet International buffet dining for breakfast, lunch and dinner.
Name: Beach Club
Type: International
Hours: Daily noon-6pm
Description: The Club de Playa, or Beach Club, offers an International buffet and lighter fare in a casual setting.
Name: Sonora Grill
Type: Steakhouse
Hours: Daily 6pm-10pm
Description: The Sonora Grill offers delicious A la carte steak house delights hot off the grill, buffet salad and dessert service for dinner only.
Reservations are required.
Dress code: resort wear; men are required to wear long pants, no beachwear or sandals.
Name: El Pescador
Type: Seafood
Hours: Daily 6pm-10pm
Description: El Pescador offers market-fresh A la carte seafood selections served in an open-air, beachside atmosphere.
Reservations are required.
Dress code: resort wear; men are required to wear long pants, no beachwear or sandals.
Name: La Hacienda
Type: Mexican
Hours: Daily 6pm-10pm
Description: La Hacienda is a festively decorated, colorful dinner house offering gourmet, A la carte Mexican specialties for dinner only.
Reservations are required.
Dress code: resort wear; men are required to wear long pants, no beachwear or sandals.
Name: D'Oriental
Type: Asian
Hours: Daily 6pm-10pm
Description: D'Oriental features a stylish, Asian ambiance--masterfully created with red walls, a wooden ceiling, hanging paper lamps and a parasol--befitting of the delightful Chinese, Japanese, Thai and Indian cuisine offered.
Reservations are required.
Dress code: resort wear; men are required to wear long pants, no beachwear or sandals.
Name: Los Olivos
Type: Mediterranean
Hours: Daily 6pm-10pm
Description: Reminiscent of a seaside Mediterranean locale, Los Olivos is a relaxed spot serving up delectable A la carte Mediterranean and Italian cuisine for dinner only.
Reservations are required.
Dress code: resort wear; men are required to wear long pants, no beachwear or sandals.
Name: Kids Club
Type: Buffet
Hours: Daily noon-3pm
Description: Kids enjoy the special children's menu at the Kids Club buffet.
Name: Paco's Tacos
Type: Mexican
Hours: Daily 6pm-2am
Description: Guests enjoy tacos and authentic Mexican appetizers at Paco's Tacos with a refreshing open-air terrace setting, dinner only.
Reservations are not required.
Name: La Piazza
Type: Pizza
Hours: Daily 6pm-11pm
Description: La Piazza serves up pizzas, paninis and baguettes for dinner service on the dining arcade's upper-level terrace.
Reservations are not required.
Name: El Lago
Type: Snacks
Hours: Daily 11:30am-6pm
Description: El Lago is conveniently situated by the main pool in the Flamenco lodging section and offers snacks and light meals throughout the day.
Name: The Royal Club Restaurant
Type: International
Hours: Daily 7am-10:30pm
Description: Exclusively for The Royal Club guests, The Royal Club Restaurant serves a selection international cuisine for breakfast, lunch and dinner.
Pools
Five inviting, free-form pool areas, including a kid's pool and 10 public whirlpools, are fabulous features of this resort. The resort's main pool is located at the Flamenco section.It consists of three enormous swimming areas connected by channels beneath stone bridges.Chaise lounges, towel service, swim-up bar, daily activities and floats at the pool are available and included.
Beach
The resort features a man-made beach on a private cove with clear water and white sand--perfect for an afternoon playing with the kids or for floating your cares away. Chaise lounges, towel service and activities are available at the beach and are included.
Bars
In addition to the those located in the individual restaurants, the resort offers the following bars for guests:
The Beach Bar
Open Daily noon-6pm
Pool and swim-up bar
Open Daily noon-6pm
Lobby bar
Open Daily 10am-10pm
Second lobby bar
Open Daily 6pm-11pm
Disco
Open Daily 11pm-2am
Water activities
In addition to swimming in one of the resort's five pools or relaxing in one of the 10 whirlpools, you can enjoy snorkeling, which is included.
Scuba Diving
The resort offers a scuba diving program that provides PADI-certified instructors, logbooks and PADI materials (included in certification courses). Underwater video and photography services are also available for hire.
Night Life
Daily entertainment and activities programs for children and adults are part of the package, as well as nightly shows and entertainment.
The resort's disco is open daily 11pm-2am.
Child Care
An indoor/outdoor children's activities center that includes video games, a pool, and a playground, the Kids Club offers daily supervised activities for children ages 4-12. Babysitting after Kids Club hours is available at additional charge.
Kids also enjoy the special kid's menu at the Kids Club buffet.
Exercise Facilities
A a state-of-the-art fitness center, two tennis courts, dance lessons, yoga and aerobics are available for those wanting to maintain their workout routine while staying at the resort.
Sports
Sport activities included in the all inclusive package are archery, mini golf, tennis, snorkeling and volleyball. Golf courses are nearby for those wanting to play a round while staying in the Riviera Maya.
Scuba Diving
The resort offers a scuba diving program that provides PADI certified instructors, Logbooks and PADI materials (which are included in certification courses). Underwater video and photography services are also available for hire.
Spa Services
Spa treatments and beauty salon services are available at the resort for additional fees, however use of the spa's sauna, steam room and whirlpool are included.
Internet
Internet connection is available for a fee.
Wedding Services
A hotel wedding planner dazzles couples by designing weddings that know no boundaries, with customizations like adding mariachis, photography and unique delectable menus for extravagant receptions.
For specific wedding packages and services, contact the resort.
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