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Occidental Cozumel

Mexico - Cozumel

Our Rating
4 Nights with Air from $849 All-Inclusive
Info Customer Reviews Questions & Answers

For those longing for dreamy days lounging in a laid-back beach paradise, then head to Cozumel's sandy shores, known for ... More

Customer Rating 109 Reviews
Value
 
3.8
Service
 
3.9
Beaches & Pools
 
4.3
Dining Options
 
3.0
Room Comfort
 
3.5
3.7 out of 5
"Beach is beautifully and very relaxing. Food is good and personal friendly." – Oreal
92 out of 124 (74%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.8
Service
 
3.9
Beaches & Pools
 
4.3
Dining Options
 
3.0
Room Comfort
 
3.5
3.7 out of 5
"Beach is beautifully and very relaxing. Food is good and personal friendly." – Oreal
92 out of 124 (74%) customers would recommend this product to a friend.
None paying guest Sea Turtle stop on Jeep Tour Out by beach Our room Beautiful beach Walkway thru the mangroves early morning beach and dock view from the beach Nice view
All Customer Reviews
1-4 of 109 reviews. Sort by
November 25, 2016
Let Down

First let me start by saying this is a beautiful resort with a great beach, and a fantastic scenery. The food was well above average for a resort, and the choices of dinning where very good. Day one, the check in: We got there around 7pm. When we arrived we were told that we had to walk across property to check in, not a big deal. When we checked in we signed a paper, got our keys, and that was it. No information, no map, nothing, just room keys. On the way back to get our luggage and park our rent car we were stopped and asked if we wanted to book activities. We sat down and looked through the books and said we would come back in the morning. We returned to our room, ordered room service and went to bed. Day Two: When we walked out of our room, there was a lady standing there telling us she was there to take us to breakfast and help us book the stuff we looked at last night. When we sat down the time share pitch began. I just listened and ate, and then another person came over and started trying to talk money and time share with his note pad out. After we said no, and about an hour went by, we were on our way. The rest of the day we did our own thing and messed around the island. Day three: In the lobby I asked a guy wearing an occidental shirt a question about where to make dinner arrangements. The answer I got was sit down and let me show you some discounts on other things. When I replied I'm not going to a 90 minute presentation, he just flat walked away. After leaving the lobby we went to the beach, where I was told I needed a towel card that I got at check In. Not a big deal, we walked over and got them, just part of the no information at check. Day four: Stayed to ourselves on the beach, went to dinner down town. Day 5, checkout: After waiting for 20 minutes for someone to come to the desk, we just sit our keys down and left. The couple also waiting said this is the biggest cluster of a resort we've ever been to. The overall experience was not good. I feel like I waisted my money and especially since I paid for all the upgrades to get a nicer room. This is probably my 25th to 30th resort trip, and the only one I have walked away from wanting my money back. We go to the island about every 4 to 6 months, I will not be returning here. Of all my trips this is the first review I've ever written, and the most disappointed I've ever been. Take care of your guest and stop worrying about selling time shares.


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Overall Rating: 1
Value
 
4.0
Service
 
1.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Dallas
Age: 35-44
Travel: 7+ trips/year

September 6, 2016
Off season vacation

Excellent place to stay for scuba divers. This was our 4th visit to the same hotel! Great service. We went later in the year (Aug 29 - Sep 3) and found that the food options were more limited. Watch out for 'timeshare sharks'!! They were not transparent and rude during the process of receiving coupons for trips etc.


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Overall Rating: 4
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Boston
Age: 45-54
Travel: 1-2 trips/year

September 2, 2016
Just above average

Stayed here due to having positive experiences with Occidental resorts in the past. Food was ok, nothing special; very small selection. The buffet wasn't always in the same location so it was hard to know where to go. The a-la-carte dining was only open on certain nights. The pool was nice and right next to the beach. The room was clean and the mini bar was stocked well. If you want to stay for cheap and dive, this is a good place. If you want to go into town often, stay closer to town. This was not a bad resort, just a bit more bare bones as far as all-inclusive resorts go.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Texas
Age: 25-34
Travel: 1-2 trips/year

August 14, 2016
Could use some work...Overall my family loved it!

We arrived when the resort was under quite a lot of construction. It was difficult being in a construction zone. ALL the employees were very kind and gracious! Our room was wonderful. There was a large amount of rain while we were there so the ocean was rough. Nothing the resort could do about that, my problem was the pools needed to be cleaned desperately. With all the sunscreen and wind from weather, they should have been cleaned daily and they were not. The food at ALL the restaurants was barely palatable! I have boys who eat anything and it was a rough week!


4 of 4 found this helpful
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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
4.0
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From: Southern CA
Age: 35-44
Travel: 1-2 trips/year

Room Information

Occidental Cozumel features 243 rooms with Mexican colonial-era furnishings. Rooms have marble floors, Mexican ceramics, stocked mini-bars, and coffee maker. Ceiling fans offer cooling alternatives to rooms' air-conditioning. Each room also comes with cable TV, in-room safe and balcony or terrace.

Room Details

Deluxe
Hotel/Studio Unit Details

Deluxe Concierge
Hotel/Studio Unit Details

Deluxe Romance
Hotel/Studio Unit Details

Royal Level Luxury
Hotel/Studio Unit Details

What's to Love

Spending sunny days on this postcard-perfect oasis only gets better when you dip into the blue waters.

Palancara scuba epicenter and hailed as one of the top five diving destinations.

Three sunsational, sparkling pools - including one for the kiddos.

Renting a motorbike and zipping around the island.

Upgrading to Royal Club & get extras like exclusive restaurant, concierge, & whirlpool.

 

What We'd Change

Occidental Grand is a little far from town, but cabs are easily found and having someone else drive allows you to enjoy more sightseeing.

 

Why You Should Go

Located in laidback Cozumel, it's just a short 20 minutes from Cozumel International.

Sporty good times await like water volleyball, beach volleyball, snorkeling and scuba diving.

Don't miss fun excursions like nighttime scuba diving & swimming with the dolphins.

The kids can hit their own club with supervised activities, and you can head straight to the spa.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Children's Activities
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Snorkeling
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • Sailing
  • Scooter/Motorcycle Rental
  • 6 Restaurants
  • 4 Bars/Lounges
  • Spa ($)
  • Handicap Room Available
  • Wireless Internet Access ($)
  • Free Parking
  • Beauty Salon ($)
  • Lounge Chairs
  • Dive Shop ($)
  • Fishing ($)
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Coral Reef
  • Fishing
  • Golf Course(s)
  • Jet Ski Rentals
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping

Map of Local Area

Cozumel, gem of the Mexican Caribbean, located twelve miles off the southern coast of the Yucatan, is a destination for people seeking a laid back vacation that includes the island's world renowned diving or snorkeling its fabled coral reefs.

Occidental Cozumel

Km 17.5 Carretera Sur, El Cedral, San Francisco, Palancar

+52 98 7872 9730

Hotel Description

Occidental Cozumel: Dreamy Divers Paradise

For those longing for dreamy days lounging in a laid-back beach paradise, then head to Cozumel's sandy shores, known for long, walkable stretches and eclectic corals beneath the waters. It's true what you've heard - this is a diver's dream. But if snorkeling is more your style, then you'll have plenty of colorful creatures to see. You might pack your underwater camera and capture all the snaps you can.



DINING

Pick your cuisine of choice from Italian to Mediterranean to a variety of flavors from around the world. Of course, spicy Mexican food can be found at Sonora. Reservations are required at night, and guys, take note - pack some long pants. The dinner restaurants require long pants and closed toe shoes.

La Posada
Type:
International
Hours: Breakfast - daily, 6am-10:30am; Dinner - daily, 6pm-9:30pm
Description: International buffet dining.

Sonora
Type: Mexican
Hours: Daily, 6pm-9:30pm
Description: The Sonora Grill offers la carte steakhouse cuisine. Reservations are required.
Dress code: Elegant casual. Long trousers and closed shoes are required for men.

Los Olivos
Type: Mediterranean
Hours: Daily, 6pm-9:30pm
Description: Features a la carte dining with Mediterranean cuisine. Reservations are required.
Dress code: Elegant casual. Long trousers and closed shoes are required for men.

La Piazza
Type: Pizzeria
Hours: Daily, 9pm-1:30am
Description: Serves up scrumptious made-to-order pizzas for dinner and late night.

Beach Club
Type: Casual
Hours: Daily, 12pm-4:30pm
Description: Serves thematic buffet lunch, snacks or cocktails with stunning views of the pristine sands and turquoise waters.

La Carreta
Type: Gourmet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, noon-5pm; Dinner - daily, 6pm-9:30pm
Description: Offers the best blend of flavors from different cultures to enjoy on your dish, exclusive to Royal Club guests, a la carte menu, reservation required.

All hours are subject to change.



BARS/NIGHTLIFE


Drinks with ocean views are always on tap. But, you can also grab a cocktail in the lobby or at the disco bar with a DJ rockin' the place. Salud, beach lovers. Beach Club
Beach bar with views of pristine sands and turquoise waters. Daily, 11am-5pm.

Lobby Bar
Located in the reception area and features traditional Mexican decor. Daily, 11am-1:30am.

Relax Bar
Offers cool refreshment in the heat of the afternoon by the pool. Daily, 10am-5pm.

Pool Bar
Cocktails, alcoholic and non alcoholic drinks near the activities pool. Daily, 10am-5pm.



BEACHES AND POOLS

It's the beach that rules here. Cozumel's sugary soft sands and bright blue waters will be the place to be. You can swim and snorkel, kayak and wind surf or just sit back and savor those waves rolling in. And, when you want to lounge by the pool, it's just a few steps from the sands.

SPORTS/ACTIVITIES


Water
  • Kayaking
  • Snorkeling
  • Pool volleyball
  • Water aerobics
  • Water polo
  • Windsurfing
  • Scuba clinics

Available for an additional charge:

  • Instruction at the Palancar Dive Center
  • Deep-sea fishing trips
  • Scubadiving trips
Land
  • Fitness center
  • Tennis courts
Golf
18-hole golf course located nearby and available for an additional charge.

INTERNET

In-room Internet access and complimentary Internet services available in Royal Club rooms.

SPA SERVICES

Spa treatments and beauty services are available for an additional charge.

WEDDING/HONEYMOON

Wedding
Extensive wedding packages are available; the Occidental Cozumel even offers "underwater scuba" weddings. Please contact the resort directly for more information.

Honeymoon
Extra Value Complimentary Package:

  • Special Welcome Letter
  • Fresh fruit platter and bottle of sparkling wine upon arrival
  • Special turn-down service, one (1) night during your stay
  • Continental Breakfast in bed one (1) morning during the stay (Reservations must be made in advance with concierge).
  • 10% discount** on all spa treatments (products not included)

Restrictions: 3 night minimum stay required to add this package to your stay. Honeymoon or Anniversary package must be requested in advance/ at time of booking.

Premium Honeymoon Package:

  • Special Welcome Letter
  • Fresh fruit platter and bottle of sparkling wine upon arrival
  • Breakfast in bed with Mimosas one (1) morning during your stay (Reservations must be made in advance with concierge).
  • Nightly turn-down service
  • Romantic candlelit dinner including a bottle of sparkling wine plus special turn-down service including rose petals and bottle of domestic wine in-room (1) evening during your stay (Reservations must be made in advance with concierge).
  • 30-minute Romantic Couples Massage
  • 10% discount** on all spa treatments (products not included)
  • Complimentary anniversary night certificate (1 complimentary night with a 4 night minimum return stay over first anniversary)
  • Surprise gift

Restrictions: This package also applies for anniversaries and other special romantic celebrations. Package is complimentary when you book a minimum stay of 7-nights or longer in any room category.
**10%discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offers. Package inclusions and price is subject to change without notice and cannot be combined with any other special offer or promotion. Offer subject to availability and can be withdrawn at any time without prior notice. Certain restrictions may apply. Not responsible for errors or omissions.

A 3-night minimum stay is required. Features are limited to one per couple or once per stay.



CHILD CARE

The Kid's Club offers supervised activities for children ages 4-12, and a children's pool provides them their own place to splash and play. Babysitting is also available for an additional charge.

ADDITIONAL INFORMATION

Location
Occidental Cozumel is located approximately 20 minutes from Cozumel International Airport (CZM).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 5-night minimum stay is required for travel Dec 12, 2016- Dec 20, 2016 for Grand Romance Deluxe room.
A 5-night minimum stay is required every year for all travel Dec 24- Dec 31, 2016. A 2-night minimum stay is required for travel Jan 3, 2017-Apr 15, 2017 and July 11-Aug 15, 2017.

Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Resort Update
Occidental Cozumel has contacted us to advise that they have entered a process of renovations to the following areas of the resort: all guestrooms, the spa and gym (including new equipment), the beach club and pools, bathrooms, and the Theater. New kitchen equipment will be added in all of the restaurants as well. The walking paths throughout the resort including the wooden bridge that connects to the beach will also be renovated during this time. Improvements will be made gradually so that all regular services can be offered with minimal interruption. Expected completion of this renovation project is late October 2016.

As of September 21, 2016, Occidental Grand Cozumel has advised that they have extended their renovation program until mid November 2016. From September 24, 2016 until the completion of the renovation program pools will be under renovation. There will always be two of the three pools available for guests. The Beach restaurant will also be closed for renovations during this time. However, the food an beverage service will be relocated to a tented area on the beach.

All hours, fees, amenities, information and services are subject to change without notice.
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Number of Rooms:
 
Room 1 Details:
  • Deluxe Room
  • Up to $500 in Resort Credits
  • Travel: Now - December 22
  • Book By: December 18
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5 days, 4 nights
Travel Dates 4/16 - 6/30
Starting at $849 was $1269
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
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Starting at $949 was $1299
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