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Oasis Palm

Mexico - Cancun

Our Rating
4 Nights with Air from $559 All-Inclusive
Info Customer Reviews Questions & Answers

Gather your brood. This one is all about the kiddos and the family memory-making is ON here - at a price that won't brea ... More

Customer Rating 300 Reviews
Value
 
3.7
Service
 
3.6
Beaches & Pools
 
3.7
Dining Options
 
3.1
Room Comfort
 
3.3
3.4 out of 5
"very nice facility but the buffet not so good, seafood restaurant was good, sushi was good, but not an excellent grade of fish" – sr50
235 out of 357 (66%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.7
Service
 
3.6
Beaches & Pools
 
3.7
Dining Options
 
3.1
Room Comfort
 
3.3
3.4 out of 5
"very nice facility but the buffet not so good, seafood restaurant was good, sushi was good, but not an excellent grade of fish" – sr50
235 out of 357 (66%) customers would recommend this product to a friend.
View from the beach to the pool (Grand side) A dance from one of the shows Balcony Resort from the scenic tower at Xcaret (next to the resort) Oasis palm lover Amazing beach Chichen Itza excursion View from our Room Oasis Cancun Oceanview room Lobby area Room Good morning Cancun! view from bridge above embarcadero, Palm Oasis is on the right Beautiful Mexico Aqua Zumba class 2-24-14 Hotel from swimming area
All Customer Reviews
1-4 of 300 reviews. Sort by
September 15, 2016
Very disappointed

My BF and I go away to all inclusive resorts almost every year. This was by far the worst resort we ever stayed at. 1) there was no ac or fans anywhere on the resort except the rooms. The restaurants, the lobby, the game room, the bars, even the elevator were all sweltering hot. We couldn't even go back to our rooms and have drinks there bc they don't give you a mini fridge so no liqour or cold water at all in the rooms. 2) there were lines for everything. Lines for the buffet, lines for the bars, for all the restaurants, for the bathrooms, even for the elevators. It was tedious and not fun waiting in the heat at least 20 min to get eggs at a buffet. ( we didn't go in peak season either) 3) our king bed was two beds shoved together, not very romantic. The water in the bathroom changed from freezing cold to scalding hot without even touching the knob. Bathroom was also super run down and out dated. The food was decent. And the pool and beaches were nice but we would NEVER go back here again. Def unhappy with our experience


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Overall Rating: 1
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: New York
Age: 25-34
Travel: 1-2 trips/year

September 14, 2016
Terrific service

One of the best assets of this resort is the service, the only complain would be the lack of AC in the elevators and in the corridors. The price is fair, the election of the food probably is thinking in the poor taste of the average of the american clientele. We would like visit the place again.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Fairfax, Virginia USA
Age: Over 65
Travel: 3-6 trips/year

September 10, 2016
Be aware- Family resort!

This is a family resort but is not advertised as such. Upon my arrival, I was not greeted by hotel staff or assisted with my luggage. I got to my room and realized that their version of a king sized bed was placing two queen sized beds next to each other. The bathroom was not fully stocked with the necessary items such as towels. When calling reception to request additional towels, I was told that if two people are occupying the room then two towels are more than enough. I had to make friends with the cleaning staff and provide monetary compensation for additional towels. Lastly, the toilet was not working and the hotel was not efficient in sending someone to fix it. The pool and beach area was fair at best. The beach was dirty, including both the sand area and the lounge chairs. The pool was simple and had a swim up bar which carried minimal, low end liquor. The bartenders are not equipped to create cocktails. Whatever you order, it's a plastic cup with everything poured in- no stirring. They do not carry top shelf alcohol at the swim up bar. The pool area is deeper by the bar but that does not stop children from spending their afternoons ordering cups of ice or soda. The staff does not enforce their policy of maintaining the children on their designated area of the pool. The entertainment staff was friendly but the entertainment was not entertaining. The hotel staff was unwelcoming, not helpful and ignored me several times when attempting to catch their attention. There was a nonchalant atmosphere and can count on one hand how many times a staff member simply greeted me with a smile. The food was fair. Not too many options for dining. The snack bar offered a limited menu which includes nachos, fries and hamburgers (not tasty!). I spent my nights having dinner at their "international al buffet" which served typical food. Their Mexican restaurant did not even offer salsa or guacamole and when asked was told that the hotel just doesn't carry specific ingredients. Overall, I will NOT go back there and do not re one d it unless you have kids.


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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: New York, NY
Age: 25-34
Travel: 3-6 trips/year

September 6, 2016

This is a family resort however it is not advertised as such. Although children have a dedicated section of the pool, they freely swim, dive and play in the section where the swim up bar is. When I brought my concerns to the staff, they were disregarded. The wet bar lacked quality alcohol. It was very limited stocked. The brach area was dirty and rocky. The staff was unpleasant and appeared uninterested in ensuring each guest felt comfortable and had what they needed. The activities by the entertainment staff at the pool did not vary. Similar games were played daily (I stayed for 7 days). My room was humid and uncomfortable for sleeping options. Lastly, upon my arrival I was not greeted or assisted with my luggage by a staff member. Overall, I will NOT recommend this resort.


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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: New York, NY
Age: 25-34
Travel: 3-6 trips/year

Room Information

Rooms include A/C, private bath, TV with cable, direct-dial telephone ($), in-room safe ($), Wi-Fi ($), hair dryer, bath amenities, alarm clock and 24-hour room service ($).

Room Details

Standard/Hotel Room
Hotel/Studio Unit Details

Ocean View Room
Hotel/Studio Unit Details

What's to Love

Building sand castles along the sandy shores. The gentle waves are ideal for kiddos.

Getting pampered at the delicious Kin Ha Spa. Every treatment is worth it. Spoil yourself.

Scooting around town in the Oasis Smart Car - you can rent this sweet ride for the day.

Letting the kids splish and splash at the Kids Club. Then finding a quiet lounger at the pool and chillaxing.

 

What We'd Change

While downtown Cancun isn't within walking distance, the nightly activities at Oasis Palm offer enough fun you won't miss the city's nightlife.

 

Why You Should Go

Located just a quick 20 minutes from the airport and close to downtown Cancun.

A la carte restaurants can book up quickly, so be sure to plan ahead & make a reservation.

For just a $1, you can hop on the local Cancun bus and explore on your own.

Check with the concierge about buying day passes to the other Oasis Resorts.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Beach Bar
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Aerobics
  • 24 Hour Front Desk
  • Wedding Services
  • Poolside Bar
  • Steam Room
  • Parking
  • Medical Services ($)
  • Nightclub/Disco
  • 5 Bars/Lounges
  • Porter/Bellhop
  • Multilingual Staff
  • 10 Restaurants
  • Elevators
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Beach Towels
  • 24 Hour Room Service ($)
  • Safe Deposit Box ($)
  • Squash
  • Sauna ($)
  • Wireless Internet Access ($)
  • Travel Agency
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Oasis Palm

Blvd Kukulkan, km 4.5, Hotel Zone

+52 99 88 48 7500

Hotel Description

Oasis Palm: A Mexican All-Inclusive Fiesta

Gather your brood. This one is all about the kiddos and the family memory-making is ON here - at a price that won't break your wallet. For parents, there's the luscious Kin Ha Spa, where you can take a break, kick back and relax while the kiddos expend their endless energy with fun and games. Lounge by the epic pool or play in the sand. Here, there are oceans of ways to amuse yourselves. Dive in.

OASIS LOVES MEXICO, ARE U READY?



DINING

The fam will be pleased with the dining choices here: buffets filled with a little bit of everything, Mexican snacks, Italian and seafood. Note: some of the restaurants onsite are "Grand exclusive," so make sure you check with the concierge. No matter where you nosh, your taste buds will be happy.

Sisal
Type:
Buffet & Yucatan Corner
Hours: Breakfast - daily, 6:30am-10:30am; Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6:30pm-10pm
Description: Informal restaurant offering excellent buffets for breakfast, lunch and dinner.
Dress code:
Casual.

La Cantina
Type:
Mexican
Hours: Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6:30pm-10:30pm
Description:
Magnificent Mexican buffet, serving national specialties with made-to-order show cooking.
Dress code: Casual

Dos Lunas
Type: Mediterranean
Hours: Breakfast - daily, 7am-11pm; Lunch - daily, 1pm-4pm; Pizza on the Terrace, Daily, noon-6pm; Dinner - daily, 6:30pm-10:30pm
Description: Mediterranean buffet located at the Oasis Palm, offering Old World favorites. Dinner reservations are required.
Dress code: Appropriate attire for admittance. No bare feet or wet clothing are allowed.

Sushi by Makitaco
Type: Mexican Sushi Fusion
Hours: Daily, noon-5pm
Description: Sushi and more served in a casual atmosphere on the terrace at Akeru.
Dress code: Appropriate attire for admittance. No bare feet or wet clothing are allowed

Terraza Helados
Type: Pasta & Pizza
Hours: Open daily
Description: Enjoy favorites from home, a variety of pizzas and pastas.

Terraza Agaves
Type: Tacos
Hours: Open daily

Isla Mujeres
Type: Snacks
Hours: Daily, 11am-5pm
Description: Serving snacks throughout the day.

Pirates del Caribe
Type: Food Court
Hours: Open daiy.

Sweet Palm
Type: Candy Store
Hours: Open daiy.

All hours are subject to change.



BARS/NIGHTLIFE

Get your tropical drink orders ready, because the inventive bartenders are ready to mix up what you want. You've got eight hip bars to visit, including the popular swim up bar. Salud.

Sports Bar
Sports bar, Daily, 10am-5pm. Disco, Daily, 7pm-1am.

Sushi Bar
Daily, 10am-10:30pm.

Isla Mujeres
Daily, 11am-6pm. Bar, Daily, 10am-10:30pm.

Ricon Del Cafe
Serving coffees and cocktails. Daily, 10am-11pm.

La Cantina
Indoor bar. Open daily.

Havana Cigar Bar
Open daily. Extra charges apply.



BEACHES AND POOLS

The gentle waves make your beachy time tranquil. Blissful, really. Kids love it, too, because they can easily swim, snorkel and look for seashells. Head to the pool when you're ready for a dip there. The kids can splash around in their own pool. Was that applause we just heard?

SPORTS/ACTIVITIES

Water

  • Swimming

Land

  • Fitness center
  • Tennis

Golf
The resort offers guests complimentary greens fees at the 9-hole par 3 golf course located at Grand Oasis Cancun. Transportation, clubs and balls are not included. Daily, 8am-4:30pm.



INTERNET

Internet access is available for an additional charge.

SPA SERVICES

Kin Ha Spa offers full-service spa treatments for an additional charge.
  • Massages
  • Body treatments
  • Facials


WEDDING/HONEYMOON

Oasis Palm offers a wedding package, as well as honeymoon and anniversary packages. Please contact the resort directly for more information.

CHILD CARE

The Ultimate Kids Club at Oasis Palm serves kids from ages 3-15 years of age and features a variety of outdoor and indoor activities that are fully supervised. Club provides a children's swimming pool with water slide, activities rooms, a mini disco, games garden and kids' camp.

The playground offers the perfect rest when leaving the pool if for only few seconds. Here you will find slides, swing sets and a rock climbing wall. The perfect place to make new friends!



ADDITIONAL INFORMATON

Location
Oasis Palm is located five minutes from downtown Cancun and only 20 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Length of Stay
A 3 night minimum stay is required for travel Sept 15-17, 2016.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
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Depart:  
Number of Rooms:
 
Room 1 Details:
  • Standard/Hotel Room
  • Travel: August 17 - December 23
  • Book By: December 14
  • 2 Kids 12 & Under Stay & Eat Free
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