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Oasis Palm

Mexico - Cancun

Our Rating
4 Nights with Air from $539 All-Inclusive
Info Customer Reviews Questions & Answers

Gather your brood. This one is all about the kiddos and the family memory-making is ON here - at a price that won't brea ... More

Customer Rating 338 Reviews
Value
 
3.7
Service
 
3.6
Beaches & Pools
 
3.8
Dining Options
 
3.1
Room Comfort
 
3.3
3.5 out of 5
"First time to Cancun with the family. Loved the experience. After reviewing many reviews, I had some reservation at first but I was totally impressed. Therefore, you really have to live it and experien..." – VAguy
265 out of 397 (67%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.7
Service
 
3.6
Beaches & Pools
 
3.8
Dining Options
 
3.1
Room Comfort
 
3.3
3.5 out of 5
"First time to Cancun with the family. Loved the experience. After reviewing many reviews, I had some reservation at first but I was totally impressed. Therefore, you really have to live it and experien..." – VAguy
265 out of 397 (67%) customers would recommend this product to a friend.
Good morning Cancun! Room Chichen Itza excursion Beautiful Mexico View from the beach to the pool (Grand side) A dance from one of the shows Oasis Cancun View from our Room Amazing beach Hotel from swimming area Aqua Zumba class 2-24-14 Oasis palm lover view from bridge above embarcadero, Palm Oasis is on the right Oceanview room Resort from the scenic tower at Xcaret (next to the resort) Lobby area Balcony
All Customer Reviews
1-4 of 338 reviews. Sort by
May 24, 2017
Pleasantly Surprised

We booked this resort not 100% knowing what we were getting ourselves into. Service from Cheap Caribbean at Oasis Palm was great! Oksana took care of us as soon as we stepped into the lobby. She informed us of additional services we could use that would require extra $$. Reminded us to go talk with our Cheap Caribbean consultant. Offered us Lemonade upon our arrive- it just felt very relaxing. We did have an issue with some folks down the hall from us throwing up in a trash and leaving it outside their door. We informed Oksana and it was cleaned up within minutes telling her. We chose the Oasis Palm package- There is another package, Grand Oasis Palm, this gets you into 4 more exclusive restaurants and some events. We didn't regret out choice on the Oasis Palm package. One of the reason i did not score the beach and pools at a 5 is because of the seaweed. Now i understand that you cannot control the water, but a gentleman from Oasis Palm came out every morning and raked the seaweed/seagrass to the shore. but that was it. The gentle waves eventually dragged the seagrass back into the water and it hung around near the hammocks making it a little difficult to relax. Quiet Pool to lounge around was great. We spent a good amount of time there just hanging out and enjoying the sunshine. Quiet pool is just a reference to the fact that loud music is not playing over by this pool. there are still kids and family having fun! All of the food was excellent. We ate at La Bamba one night the salmon and fish tacos were delicious! We frequented Los Agave- Tacos and Tortas! chicken fajitas and flank steak sandwich were our favorites. The buffet was great for breakfast and dinner too. We had the breakfast buffet everyday and the selection was the same. Fruit was fresh and delicious. Dinner at the buffet was great too. Our favorite dinner stop was definitely Los Agaves. Word to the wise....get in line at 3:45 at least to make reservations. This is a reservation only dinner spot . Isla Muejeres was perfect for a snack-burgers, fries, sushi, wings, chicken nuggets! I never had any issues with our drinks either- service was friendly and quick enough. Yes you have to wait in a line for 2-5 minutes to get a drinks when all the folks are out. Its not that bad! we also brought a 32 oz tumbler which limited our need to go back and forth so frequently. Nightly entertainment as well! we saw drums and fire- it was pretty cool. Our room was a good temperature, but sometimes we wished it was a bit cooler.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Chicago, IL
Age: 25-34
Travel: 1-2 trips/year

May 21, 2017
Keepin real

Amazing vacation! Let me give you the details about this resort. I did a TON of reading through reviews and I really did not get the questions answered about the resort. We are a family of three, two adults and a 3 year old. This is my 3 three year olds third trip to Mexico and all inclusive resort and this place was amazing for the price. Check-in was smooth and our room was ready upon arrival. We were celebrating our wedding anniversary and let the front desk know. They upgraded our room to ocean view. It was a corner room that had an amazing panoramic view of the pool and ocean, AMAZING. The room was small but comparable to most resorts. The hot water did not work when we arrived, we contacted the front desk who came and fixed it within the hour. The ocean was perfect for us, very light waves and my toddler loved playing in it. The ocean and pools were warm and relaxing. I read a lot of reviews that people were unable to utilize all of the restaurants as they were at the Palm and not the Grand. The two resorts are connected but it is VERY clear which restaurants are for Grand guests and Palm guests. If you paid to stay at the Palm then you shouldn't be complaining. There are lots of options for food. There is a coffee shop that offers coffee made to order starting at 7am, two buffets and several Ala cart places. We mainly ate at the buffets as my three year old does not enjoy long dinners. There is a snack bar with made to order sushi and of course hamburgers and hot dogs. The food was average. The shows were fun! After the Michael Jackson show my husband was convinced that Michael had faked his death so that he could come and perform at this resort. We did not utilize the kids club however there was a great playground that my child enjoyed playing on. The pirate ship that is included with your stay is a treasure hunt for the kids during the day. The ship does not leave the dock. It was really hot and crowded so we didn't enjoy it very much, but it was free. We loved the pools! We enjoyed the pool on the Grand side as it was shallow for the toddler. There is a lot going on all of the time including live music. They had a kids day with treats and special entertainment all day. I also enjoyed yoga by the ocean. There was a swim-up bar in the activity pool. The crowd there was pretty chill. There was a variety of families and young people. We went to Puerto Vallarta in January and there was one big difference we noticed.... This was Cancun and I know it is a sexy place but unfortunately I left my string bikini at home! Haha, just being funny but seriously I will be doing extra squats before I return. All the ladies were in tiny swimsuits and looking good for the most part. We did not leave the resort, as far as I could tell there was not much within walking distance to venture to. It was about a 25 minute ride from the airport. The resort was very clean and the staff very friendly. There were a lot of channels in English and cartoon network in the room. We did pay extra for a safe, that seemed silly. We also paid for wifi and it worked fine. The beds were hard, it felt great for my back but my husband and child did not like it. The resort was not crowded and we never had to wait to be seated at a restaurant. We never used the elevator as we found steps and were on the second floor. Check out was no problem. Overall this was a great vacation at an amazing price!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Saint Paul, MN
Age: 35-44
Travel: 1-2 trips/year

May 13, 2017
Good value, limited food

Room: Very small, the beds take up most of the room, the bathroom is see through, the hot water was spastic and would scald you every few seconds, the rooms are directly above the pool so it is very loud late at night Beach/Pool: plenty of chairs, not very much shade (limited umbrellas), one little pool bar which didn't have a blender Food: the package we got only included 2 buffets, same food every meal every day - not horrible but got old Overall: for the price paid it was definitely worth it, family resort (lots of kids), peacocks were extremely loud (mating season)


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Was this helpful? Yes No
Overall Rating: 3
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Philadelphia, PA
Age: 25-34
Travel: 3-6 trips/year

May 13, 2017
Oasis Palm is good

1. Very clean 2. Awesome beach and pool 3. Kids club is amazing 4. Need a place to make monetary changes. It took me an hour to break a 20. 5. Air conditioning in room couldn't be adjusted. 6. TV remote didn't work properly.


1 of 1 found this helpful
Was this helpful? Yes No
Overall Rating: 3
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Michigan
Age: 45-54
Travel: 1-2 trips/year

Room Information

Rooms include A/C, private bath, TV with cable, direct-dial telephone ($), in-room safe ($), Wi-Fi ($), hair dryer, bath amenities, alarm clock and 24-hour room service ($).

Room Details

Standard/Hotel Room
Hotel/Studio Unit Details

Ocean View Room
Hotel/Studio Unit Details

What's to Love

Building sand castles along the sandy shores. The gentle waves are ideal for kiddos.

Getting pampered at the delicious Kin Ha Spa. Every treatment is worth it. Spoil yourself.

Scooting around town in the Oasis Smart Car - you can rent this sweet ride for the day.

Letting the kids splish and splash at the Kids Club. Then finding a quiet lounger at the pool and chillaxing.

 

What We'd Change

While downtown Cancun isn't within walking distance, the nightly activities at Oasis Palm offer enough fun you won't miss the city's nightlife.

 

Why You Should Go

Located just a quick 20 minutes from the airport and close to downtown Cancun.

A la carte restaurants can book up quickly, so be sure to plan ahead & make a reservation.

For just a $1, you can hop on the local Cancun bus and explore on your own.

Check with the concierge about buying day passes to the other Oasis Resorts.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Beach Bar
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Aerobics
  • 24 Hour Front Desk
  • Wedding Services
  • Poolside Bar
  • Steam Room
  • Parking
  • Medical Services ($)
  • Nightclub/Disco
  • 5 Bars/Lounges
  • Porter/Bellhop
  • Multilingual Staff
  • 10 Restaurants
  • Elevators
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Beach Towels
  • 24 Hour Room Service ($)
  • Safe Deposit Box ($)
  • Squash
  • Sauna ($)
  • Wireless Internet Access ($)
  • Travel Agency
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Oasis Palm

Blvd Kukulkan, km 4.5, Hotel Zone

+52 99 88 48 7500

Hotel Description

Oasis Palm: A Mexican All-Inclusive Fiesta

Gather your brood. This one is all about the kiddos and the family memory-making is ON here - at a price that won't break your wallet. For parents, there's the luscious Kin Ha Spa, where you can take a break, kick back and relax while the kiddos expend their endless energy with fun and games. Lounge by the epic pool or play in the sand. Here, there are oceans of ways to amuse yourselves. Dive in.

OASIS LOVES MEXICO, ARE U READY?



DINING

The fam will be pleased with the dining choices here: buffets filled with a little bit of everything, Mexican snacks, Italian and seafood. Note: some of the restaurants onsite are "Grand exclusive," so make sure you check with the concierge. No matter where you nosh, your taste buds will be happy.

Sisal
Type:
Buffet & Yucatan Corner
Hours: Breakfast - daily, 6:30am-10:30am; Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6:30pm-10pm
Description: Informal restaurant offering excellent buffets for breakfast, lunch and dinner.
Dress code:
Casual.

La Cantina
Type:
Mexican
Hours: Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6:30pm-10:30pm
Description:
Magnificent Mexican buffet, serving national specialties with made-to-order show cooking.
Dress code: Casual

Dos Lunas
Type: Mediterranean
Hours: Breakfast - daily, 7am-11pm; Lunch - daily, 1pm-4pm; Pizza on the Terrace, Daily, noon-6pm; Dinner - daily, 6:30pm-10:30pm
Description: Mediterranean buffet located at the Oasis Palm, offering Old World favorites. Dinner reservations are required.
Dress code: Appropriate attire for admittance. No bare feet or wet clothing are allowed.

Sushi by Makitaco
Type: Mexican Sushi Fusion
Hours: Daily, noon-5pm
Description: Sushi and more served in a casual atmosphere on the terrace at Akeru.
Dress code: Appropriate attire for admittance. No bare feet or wet clothing are allowed

Terraza Helados
Type: Pasta & Pizza
Hours: Open daily
Description: Enjoy favorites from home, a variety of pizzas and pastas.

Terraza Agaves
Type: Tacos
Hours: Open daily

Isla Mujeres
Type: Snacks
Hours: Daily, 11am-5pm
Description: Serving snacks throughout the day.

Pirates del Caribe
Type: Food Court
Hours: Open daiy.

Sweet Palm
Type: Candy Store
Hours: Open daily.

All hours are subject to change.



BARS/NIGHTLIFE

Get your tropical drink orders ready, because the inventive bartenders are ready to mix up what you want. You've got eight hip bars to visit, including the popular swim up bar. Salud.

Sports Bar
Sports bar, Daily, 10am-5pm. Disco, Daily, 7pm-1am.

Sushi Bar
Daily, 10am-10:30pm.

Isla Mujeres
Daily, 11am-6pm. Bar, Daily, 10am-10:30pm.

Ricon Del Cafe
Serving coffees and cocktails. Daily, 10am-11pm.

La Cantina
Indoor bar. Open daily.

Havana Cigar Bar
Open daily. Extra charges apply.



BEACHES AND POOLS

The gentle waves make your beachy time tranquil. Blissful, really. Kids love it, too, because they can easily swim, snorkel and look for seashells. Head to the pool when you're ready for a dip there. The kids can splash around in their own pool. Was that applause we just heard?

SPORTS/ACTIVITIES

Water

  • Swimming

Land

  • Fitness center
  • Tennis

Golf
The resort offers guests complimentary greens fees at the 9-hole par 3 golf course located at Grand Oasis Cancun. Transportation, clubs and balls are not included. Daily, 8am-4:30pm.



INTERNET

Internet access is available for an additional charge.

SPA SERVICES

Kin Ha Spa offers full-service spa treatments for an additional charge.
  • Massages
  • Body treatments
  • Facials


WEDDING/HONEYMOON

Oasis Palm offers a wedding package, as well as honeymoon and anniversary packages. Please contact the resort directly for more information.

CHILD CARE

The Ultimate Kids Club at Oasis Palm serves kids from ages 3-15 years of age and features a variety of outdoor and indoor activities that are fully supervised. Club provides a children's swimming pool with water slide, activities rooms, a mini disco, games garden and kids' camp.

The playground offers the perfect rest when leaving the pool if for only few seconds. Here you will find slides, swing sets and a rock climbing wall. The perfect place to make new friends!



ADDITIONAL INFORMATON

Location
Oasis Palm is located five minutes from downtown Cancun and only 20 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
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