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Now Jade Riviera Cancun

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $849 All-Inclusive
Info Customer Reviews Questions & Answers

Your day kinda looks like this: you're tucked into a private cabana surrounded by the softest sands and a view of endles ... More

Customer Rating 319 Reviews
Value
 
4.3
Service
 
4.4
Beaches & Pools
 
4.3
Dining Options
 
4.1
Room Comfort
 
4.4
4.3 out of 5
"The food was fair at best. The Spice was not good. Best one was Capers." – oneeye
323 out of 371 (87%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.4
Beaches & Pools
 
4.3
Dining Options
 
4.1
Room Comfort
 
4.4
4.3 out of 5
"The food was fair at best. The Spice was not good. Best one was Capers." – oneeye
323 out of 371 (87%) customers would recommend this product to a friend.
View from room 8210 View from the room Salmon in CinCin restaurant. 2 words: All Inclusive view from our room private anniversary dinner on the beach The Fine Mexican Restaurant on The Resort The beach at dusk! The view behind us was breathtaking! The main pool from our hotel room. The beach in front of Now Jade. This the view from our room Pool cabana decorated Tub full of yellow fluid June 20th 2016 View from our room. Balcony view It's all this beautiful! the court yard area Seaweed View from pool area. View of wetland from room balcony. serenity Pool Birthday decorations Quiet adult pool for preferred club The beach at Now Jade. Beautiful!! This was our oceanview
All Customer Reviews
1-4 of 319 reviews. Sort by
January 14, 2017
Amazing

Such a great experience, loved everything about the place. Food was amazing, drinks were delicious, staff was the best. I would go back. Only thinks is the beach is a little rocky, but other than that, overall the place is beautiful!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New York, NY
Age: 25-34

January 9, 2017
Wedding and vacation

For a quick guide, here are my pros and cons, I will go into greater detail below. I traveled to Now Jade with my family for my symbolic wedding. I had 36 guests. Pros: Smaller resort, great food, beautiful views, lots of activities, great kids club, separate pool for preferred members adults only for a quieter afternoon. Cons: THEY DO NOT ACCOMMODATE LARGE GROUPS WITHOUT CHARGING YOU FOR A RESERVATION AT RESTAURANTS. The nightly entertainment was hit and miss, some nights were excellent and others poor. Varying prices for spa treatments depending on who you purchased from. Amstar issues. Guests approached about time shares. FOOD: Overall the food was excellent. The desserts were not great, but that's pretty typical of all-inclusive resorts in this price range. The hibachi grill had amazing fish! The French restaurant was my favorite, try the salmon! I really have nothing bad to say about the food. Some places were better than others, but within my large group there was no consensus on the best place. All places were liked for different reasons. For lunch, the Castaway restaurant has a good selection with the best fish tacos ever! SPA: The spa was really nice. It has a unique sequence of amenities for you to use. The massages were pretty good. It's a great set up and very relaxing. ROOM: The rooms on the regular side are a good size, they have everything you need. The preferred rooms are larger with more ammonites, like a clothes steamer and sunscreen. The shampoo/conditioner are poor quality, definitely bring your own. The shower water never went cold (at some resorts during high use, the water gets cold). We had an ocean front room and it was beautiful!! Very quiet too. The bed was on the harder side, which my husband likes. If you have a preferred room or privileges, you have a pillow service which is nice. Room service was prompt and had a nice selection. ACTIVITIES: The daily activities were a lot of fun. Many of my guests played beach or pool volleyball everyday. We all went in the ocean and enjoyed the waves. I attended the wine tasting, tequila tasting, and yoga. All of these were great. The yoga was a mix of intermediate to advanced which I thought was different. I was happy with it, but that's not for everyone. The night club was fun, pretty good music. The football on the big screen was a big hit with my guests. They loved it. First off, although I booked 6 rooms at the exact same time, we were all placed in different buildings. Some rooms were upgrades and others weren't, which was fine. Next, we had a handicapped guest with us and although we requested a handicapped room, one was not available at the time of check in. One cool thing is that since we were such a large group (17 flying together), we were given our own bus to transport us to the resort. It was awesome! The biggest issue I had with this resort is the fact that they are trying to get you to spend more money every second of your stay. We brought a large group due to the wedding and each night we wanted to have dinner together. At this resort, if you want to make a reservation for more than 10 people, they want you to buy a bottle of wine that costs upwards of $50. These bottles of wine are $8-$10 at Costco in the states, so it's not like you are getting something fancy. You are just being gouged to sit by your family. During some nights even smaller groups of people were being charged a bottle of wine to sit at the hibachi grill. One night we decided to just all get separate tables at the same restaurant and they literally put us throughout the entire restaurant instead of one area. Finally, on the last night there, I was so fed up that I went to one of the resort managers. He arranged for us to have dinner on two separate 10 top tables at the same time that were near each other. By then, many of my guests had gone and we were down to about 20 people. The coupons are very limited, in fact they are a joke. I was able to use the $10 off a bottle of wine when I made the buy wine reservation, but that's about it. The other coupons are a complete waste because you can't combine them or use them with any other deal. Also, we were told that if we booked a bunch of spa treatments at the same time we would get a deal so in total we booked 14 massages. Then, a few days later my mom was approached at the pool with a good deal for the spa. Turns out this random guy walking around was able to give her an even better deal for booking one more massage then the deal she got when she booked 14!! It was about $20 cheaper. We told the manager about this and were given a partial credit for the original charges. All of this running around to try and get your money back is not what you want to be doing while on vacation. Not-t0-mention, the feeling that you've been ripped off in the first place. The scuba diving adventure through Amstar. This was a complete nightmare! In fact once we got home we realized we had two nightmares with Amstar, the other regarding a deep sea fishing trip. First, about the scuba, my husband booked scuba diving for himself and our daughter. They went to the morning training and were told to wait at the beach to be picked up by the boat. The waited for 2.5 hours and were never picked up. When they finally went back to the Amstar desk, they were told the trip was cancelled. This was the day before we were leaving so we could not reschedule. I requested a full refund and they offered us half of our money back since they did the training. I was really upset with this because you would never do the training if you couldn't dive! Also, my husband and daughter essentially wasted an entire day on the even that never happened. Amstar gave us the run around and said they weren't able to refund us, so I'm currently working with my credit card company to get money back. The deep sea fishing trip was planned and paid for during the trip. 6 of my guests were planning on going inclined the handicapped individual. After booking the trip Amstar realized that the boat did not allow handicapped individuals on it so they said they would refund the trip. Everyone was disappointed, but we got over it because we got our money back...or so we thought!! Once home the credit card statement clearly showed the charges without a refund. Once again, here we are doing work to get money back for adventures that did not happen. The wedding: this was by far the best part of the vacation. It was perfect! The day was seamless. I loved every part of it. The food was amazing. The decorations, the staff, the DJ.. I can't say enough. It was everything I wanted and more. My hair and makeup were perfect. They have this down to a science. I did have pricing issues and some communication trouble leading up to the wedding, but once it was happening, it was amazing.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: California
Age: 25-34
Travel: 3-6 trips/year

January 9, 2017
Awesome vacation

Resort was wonderful. We upgraded to preferred and it was well worth it as when we went the resort had many families. Room was larger than what we needed but really enjoyed having a sitting/living room area. Had a jacuzzi but didn't use it because we were always in the pool. The Now staff was outstanding. Always saying hello and asking if we needed anything. Want to give a couple of special shout outs - at the Reef bar bartenders Lorenzo and Alejandro also best bar waiter Ivan. We also received outstanding service at Spice. Chef Felix and our waiter Alberto made our last night at the resort extra special. Thank you!!!!! Would highly recommend this resort they focus on providing an upscale resort experience and always try to go above and beyond. You will not regret going to Now.


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Lake villa il
Age: 45-54
Travel: 1-2 trips/year

January 9, 2017
fun as always

my 2nd time here...i highly recommend this place...not a party scene but very fun, sociable, food excellent and great ocean view. try the spa and get a massage by manuelo.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: NEW JERSEY
Age: 45-54
Travel: 1-2 trips/year

Room Information

Now Jade Riviera Cancun features 550 spacious, contemporary suites inspired by the combination of the turquoise blue of the sea and the Cancun's mesmerizing sunsets. Rooms come appointed with air conditioning, satellite TV, ceiling fans and private balconies or patios with views of the ocean or tropical gardens.

Room Details

Junior Suite Tropical View
Hotel/Studio Unit Details

Junior Suite Ocean View
Hotel/Studio Unit Details

Junior Suite Ocean Front
Hotel/Studio Unit Details

Preferred Club Suite Ocean View
Hotel/Studio Unit Details

Preferred Club Suite Ocean Front
Hotel/Studio Unit Details

Family Suite
Hotel/Studio Unit Details

Super Saver Junior Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

Super Saver Preferred Club Suite ROH (Non-Refundable)
Hotel/Studio Unit Details

What's to Love

Nestling in for days on the beach with sugary soft sands and azure waters. Dreamy.

The activities for the kiddos, tweens and teens, keeping them busy (and away) for hours.

"Detoxifying Hydrotherapy" - a treatment that chases the stress right out of your body.

All rooms are spacious Jr Suites with Jacuzzi for two and luxurious, aromatic bath amenities.

Booking a Preferred Club room, getting a Jacuzzi on the balcony and access to a private pool.

Hanging out at the ocean front lobby after the beach - the view is seriously awe-some.

 

What We'd Change

The lounge chairs on the beach are snatched up quickly each day, so wake up early and claim your seat. Or you can always grab a beach towel from the resort and set up camp on the sand.

 

Why You Should Go

It's a short 12 miles from Cancun International Airport and minutes from quaint town Puerto Morelos.

The world's second largest coral reef is near and definitely snorkel worthy.

FREE greens fees at Grand Coral Riviera Maya Golf Course (through April 30, 2017). Fore!

For a large family, the Family Suite is two Junior Suites connected and has a Jacuzzi. Bring 'em all.

XCaret, the ecological theme park and fun for the family, is nine short miles from the resort.

Local hot spots like Akumal (see the turtles) and Playa Del Carmen are twelve miles away.

Top-notch, friendly service - you won't have to lift a finger, or toe.

The cozy cabanas on the beach go quickly - get there early.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Pool
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Jacuzzi
  • Kids Club
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Snorkeling
  • Swim-Up Bar(s)
  • Tennis Court(s)
  • Sailing
  • Fishing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Medical Services ($)
  • Scuba Lessons
  • Non-Smoking Rooms (on request)
  • 6 Bars/Lounges
  • 8 Restaurants
  • Porter/Bellhop
  • Spa ($)
  • Conference Facilities ($)
  • Laundry Facilities
  • Beach Towels
  • Wedding Services ($)
  • Room Service
  • Windsurfing ($)
  • Watersports Center
  • Wireless Internet
  • Travel Agency
  • Flat Screen Television
  • Free Parking
  • Beauty Salon ($)
  • Swimming Pool
  • Freshwater Swimming Pool(s)
  • Lounge Chairs
  • Game Room ($)
  • Internet Access
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Deep-Sea Fishing
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Kayaking
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nature Park(s)
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Now Jade Riviera Cancun

Unidad 19 Mz 20 Lote 1-1 Sm 3

+52 998 872 8888

Hotel Description

Now Jade Riviera Cancun: White Sugary Sands and Blue Waters All the Live Long Day

Your day kinda looks like this: you're tucked into a private cabana surrounded by the softest sands and a view of endless blue sea. A drink has just been delivered directly to you - you can do this all day long, as much as you want (no one is counting). You think about joining in on a a beach activity or two, then decide after this, you'll spend some quality time at the spa. You remember you have your new beach read, and for a moment, think about your kids, but then realize everything is A-okay - they have their own stuff to entertain them.

No matter how your day pans out, you'll be a happy, beach lovin' soul.

Unlimited-Luxury® means complete and utter relaxation - it's all taken care of for you. You get to Live in the Now™ with inclusive, ahh-some perks like:

  • Unlimited meals, snacks, water, sodas and juices - bring your thirst.
  • Unlimited domestic and imported alcoholic beverages, including house wine. It's a party.
  • 24-hour room-service food and drink - should you have a hankering for something at 2:14 a.m., you can get it.
  • In-room mini bar with beer, bottled water, soft drinks (restocked daily).
  • Rooms with a private balcony or terrace and a hydro-tub.
  • All kinds of activities - climbing wall, dance lessons, a casino and more.
  • Theme nights and lively outdoor entertainment.
  • Sip, Savor & See with other nearby resorts - Dreams Puerto Aventuras, Dreams Riviera Cancun, Dreams Sands Cancun, Dreams Tulum or Now Sapphire (you must make your own travel arrangements through the resort concierge by 3 p.m.).
  • Taxes and gratuities - who needs to worry with this on vacay?


DINING

Taste buds be warned - the nine restaurants on site dish up all your favs: grilled seafood, Italian, Mediterranean, French, Asian, and of course, everyone's number one request - Mexican. Who doesn't want some guac and chips everyday at 3 pm (or 3 am for those late night munchies)? Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Capers
Type: Italian
Hours: Dinner, hours vary.
Description: Explore the richness of authentic Italian cuisine in a Tuscan setting.

Carnival International Buffet
Type:
Casual
Hours: Daily, hours vary.
Description: Enjoy sumptuous international menu served in casual elegance.

Castaways
Type:
Light fare
Hours: Daily, 11am-5:30pm.
Description: Sandwiches, small bites and invigorating drinks at the poolside area with a spectacular ocean view.

Mercure
Type:
French
Hours: Breakfast and Dinner, hours vary.
Description: Sit back for a taste of French cooking in the tranquil garden setting with sea view.

Tamarindo
Type:
Mexican
Hours: Dinner, hours vary.
Description: Celebrate on a Mexican journey to delectable delights in this cool contemporary atmosphere.

Spice
Type:
Asian
Hours: Dinner, hours vary.
Description: Experience divine Asian cuisine, surrounded by tranquil fountains within an indoor zen garden with three teppanyaki tables, sushi bar and pagoda.

Cin Cin
Type: Gourmet
Hours: Dinner, hours vary.
Description: Think old Flamenco Cabaret, where wave-like curtains center the unquestionable romance of this Mediterranean eatery serving gourmet fare.

Coco Cafe
Type: Casual
Hours: Daily, 6am-10pm
Description: Sip premium roast coffee and nibble on fresh deli snacks in this ideal setting.

All hours are subject to change.



BARS/NIGHTLIFE

Only top-shelf, premium spirits are served. You've got a special request - not a problem. Let the crafty mixologists fix you up. And, you can splash on over to the swim-up bar at the pool. No sense in getting out of the water.

Splash
A causal swim-up bar located in the main pool. Daily, 10am-6pm.

Scores Sports Bar
Pull up a prime seat near one of three LCD flat-panel TVs to enjoy the game or try your shot at one of our two pool tables. Hours vary.

Moments Lobby Bar
Head to the lobby for all manner of drinks, served in casual elegance. Daily, 10am-midnight.

The Mix
Go seaside for a cool drink in this beach hot spot. Daily, 10am-midnight.

The Reef
Swim up and chill out in the Preferred Club pool, limited to Preferred Club guests. Daily, 10am-6pm.

The Lounge
VIP lounge limtied to Preferred Club guests. Premium bar service and snacks. Big screen TVs and free Internet service. Daily, 7am-11pm.



BEACHES AND POOLS

Three spacious pools sprawl throughout the resort. The adults-only pool is your sanctuary - the kids have a pool they can rule. But it might be the beachy cabanas calling your name. Dig your toes into the soft sugary sands and stay for a bit.

SPORTS/ACTIVITIES

Water
  • Hobie cats
  • Kayaks
  • Ocean iceberg
  • Snorkeling

Available for an additional charge:

  • Deep sea diving
  • Sport fishing
  • Windsurfing
Land
  • Bicycling
  • Euro-bungee
  • Fully-equipped gym
  • Two tennis courts
  • Six game courts

Golf
Now Jade Riviera Cancun guests can enjoy a complimentary round of golf at Grand Coral Riviera Maya and El Tinto Golf Course at Cancun Country Club.

November 1, 2016 through April 30, 2017 and November 1 - April 30, 2018:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $55 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)

Pricing from May 1 through October 31, 2016 and May 1 - October 31, 2017:

  • Premium Tee Time Supplement: $30 per person
  • Cart fee: $45 per person in a shared cart
  • Junior (under 18 years old): $40 per junior riding with an adult
  • Rider fee: $35 (includes access to the club areas)



INTERNET

Now Jade Riviera Cancun offers complimentary Internet access and Wi-Fi.

Unlimited Connectivity App
Worried about the inability to keep up with friends and family while in destination? Download the Unlimited Connectivity app and enjoy tons of awesome features to help you while in destination!

Features Include:
  • Free WiFi
  • Free calling to the U.S. and Canada
  • Contact staff directly
  • Book spa appointments
  • Reserve excursions


SPA SERVICES

Check out the spa menu at Now Spa by Pevonia and pamper yourself with a variety of indigenous treatments that will leave you feeling relaxed and recharged for an additional charge. Services include:
  • Massages
  • Hydrotherapy
  • Jacuzzi
  • Sauna
  • Pedicure
  • Manicure


WEDDING SERVICES

Now Jade Riviera Cancun has all of the ingredients for the once-in-a-lifetime wedding you've always dreamed about. For an island marriage done with care and passion by Now wedding planners, choose one of three wedding packages. Please contact the resort directly for more information.

CHILD CARE

The Explorer's Club offers a number of exciting activities for children ages 4-12 Daily, 9am-10pm.

Activities include:

  • Playground area
  • Arts & crafts
  • Big screen movies under the stars
  • Ocean trampoline
  • Sandcastle contests
  • Weekly campout adventures
  • Explorer's Club Movie Theater
  • Storytelling and music
  • Treasure hunts
  • Indoor game room and video games

All Explorer's Club personnel are American Red Cross certified.



ADDITIONAL INFORMATION

Location
Now Jade Riviera Cancun is located 12 miles South from Cancun International Airport (CUN) and 22 miles North of Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Complimentary Green Fees Policy

From now until April 30, 2017, guests are able to enjoy one complimentary green fee per person at Grand Coral Riviera Maya golf course. The use of a golf cart is mandatory and there will be a charge per person in a shared cart. Guests choosing to play during premium tee times will also incur an additional fee. Tee times are subject to availability and additional restrictions apply. This offer is not valid when booking in any Deal of the Day, Super Saver, ROH or other promotional room category.

Awards
Rainforest Alliance Verified



Deal of the Day Terms and Conditions
By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.


All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 3/1 - 3/31
Starting at $849 was $1249
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Starting at $919 was $1449
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All Mexico - Riviera Maya Resorts