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Moon Palace Jamaica Grande

Jamaica

Our Rating
4 Nights with Air from $1,229 All-Inclusive
Info Customer Reviews Questions & Answers

Moon Palace Jamaica Grande is the perfect getaway for the entire family, or for some alone time with that special someon ... More

Customer Rating 9 Reviews
Value
 
3.7
Service
 
4.1
Beaches & Pools
 
3.8
Dining Options
 
4.0
Room Comfort
 
3.9
3.6 out of 5
"Hands down, best vacation ever!!! Worth every penny." – VacationLuvr
6 out of 10 (60%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.7
Service
 
4.1
Beaches & Pools
 
3.8
Dining Options
 
4.0
Room Comfort
 
3.9
3.6 out of 5
"Hands down, best vacation ever!!! Worth every penny." – VacationLuvr
6 out of 10 (60%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 9 reviews. Sort by
September 26, 2016
Felt Harrassed

Upon checking into the hotel after a very early travel morning ,I was lead to sit at a desk by a hotel staff member who was persistent in trying to get me to attend an hour and a half meeting regarding some membership opportunities at the hotel. This thoroughly annoyed me! I agreed at first to attend a breakfast meeting the next morning but decided to cancel later in the efteenoon of my arrival day. The staff member was persistent in trying to get me into this meeting. Even approaching me on another day in the hotel lobby! My son forgot his cap in one of their restaurants. He contacted the lost and found as well as went back to the restaurant, His cap was never found. Overall the staff is pleasant and service decent, but there are better hotels in Jamaica where you don't get HARRASSED, have a better beach experience (too much seaweed) and can have a REAL, WONDERFUL and PEACEFUL JAMAICAN experience.


3 of 3 found this helpful
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Overall Rating: 2
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
2.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: New York
Age: 55-64
Travel: 1-2 trips/year

August 8, 2016
Excellent Experience!

Hands down, best vacation ever!!! Worth every penny.


1 of 1 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Corona, Ca
Age: 35-44
Travel: 3-6 trips/year

July 3, 2016
Pleasant Yet Expected Better

The property is well kept yet out stay was mainly supported by the staff. Not once did management show any concern in person or phone call to the issues we faced The first night the ceiling in the bathroom started leaking and it was resolved on the second night making us pack our luggage after 10:00pm. The second room was partially blocked yet the FD supervisor was not receptive or willing to give me a resolution other than another room move. The FD agent offered some type of complementary gift that never reach us and we we told to speak to a customer relations rep that again never called us. I'm in the Hospitality industry (3 Star Resort) and our most important modo is "unequal customer service " as a Manager I expected more from this beautiful property and the rates I payed. The room is a bit small but comfortable and the service throughout the entire resort is amazing from the pools to restaurants and room service "kudos" My kids enjoyed the friendly staff at the kids camp and lounge. The beach was full of sea weed making uncomfortable to visit and it was obvious by the amount of people at the pools instead.

Pleasant Yet Expected Better
1 of 1 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: Orlando, Florida
Age: 45-54
Travel: 1-2 trips/year

June 27, 2016
Moon Palace - Jamaica

Just returned last night from an 8 day stay at the Moon Palace in Ocho Rios, Jamaica with my husband and two girls, ages 13 and 17. Overall an excellent stay. Some of the highlights include: - Food was plentiful and we thought the quality was excellent compared to other all-inclusives we have stayed at. The girls especially loved the crepes made to order at the sandwich bar on the lobby level. - We were also impressed with the top shelf spirits and even the wines were fine with the dinners - The pool and free watersports were a lot of fun, especially the Flo Rider - The service was excellent; the staff obviously try very hard to please - Hotel security was impressive. We felt very comfortable letting the girls roam around the resort without worrying about what they were up to. The security told us that minors (as evidenced by their pink wrist band) are not allowed to leave the resort without an adult. This included walking down the beach - they could only wander as far as the resort property line on their own. - The room had 2 double beds and was roomy enough for the 4 of us. It had a nice little balcony with a wonderful view of the bay and downtown Ocho Rios Areas for improvement: - The check in was not as organized as it could have been. It seemed that several people were vying for our attention at the exact same time and it was very confusing. No one instructed us as to how the room key is used to take the elevator so this caused a bit of frustration until we figured it out - Also related to the check in: one of the people trying to get our attention was someone wanting us to buy a membership at the Palace. We had just arrived after an overnight flight from LA followed by the 1 1/2 hour shuttle ride from the airport and we were very tired. The last thing I wanted was someone trying to sell us something. I couldn't help being a little short with the person as we saw this as very inappropriate timing for a sales pitch - The toilet either didn't flush or ran excessively the entire week. Someone from the hotel "fixed" it but it just went back to the way it was. It became a joke amongst us as my husband was called upon all week to be the toilet fixer


4 of 4 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Fremont, CA
Age: 45-54

Room Information

Moon Palace Jamaica Grande features 705 rooms with amenities sure to please. Each room comes finely appointed with air conditioning, a mini-bar, liquor dispenser, a flat screen television with satellite, DVD player, iPod docks, coffee maker, and much more. Concierge level also gets upgrades like Chi® hair straightener and blow dryer and L'Occitane® bath amenities.

Room Details

Partial Ocean View
Hotel/Studio Unit Details

Ocean View
Hotel/Studio Unit Details

Concierge Level
Hotel/Studio Unit Details

Family Deluxe
Hotel/Studio Unit Details

What's to Love

Moon Palace Jamaica Grande not only has an incredible list of amenities, but their proximity to other off-site activities makes this resort a never ending place of fun and excitement.

 

What We'd Change

With such an overwhelming amount of activities you can waste precious time figuring out what to do. Formulate a game plan and leave no stone unturned!

 

Why You Should Go

Amenities, Amenities, Amenities. Moon Palace Jamaica Grande has everything anyone would ever want during their vacation. From dolphin encounters to a wave simulator, you're never short of things to do.

Available Amenities

  • Tour Assistance
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Whirlpool/Hot Tub
  • Spa ($)
  • Aerobics
  • Poolside Bar
  • 5 Restaurants
  • 6 Bars/Lounges
  • Shopping
  • Snack Bar
  • Elevators
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Bell Staff Service
  • Fitness Center
  • Beauty Salon ($)
  • Gift Shop ($)
  • Doctor on call 24 hours
  • Internet Access


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dunn's River Falls
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Horseback Riding
  • Motor Boat Rentals
  • Scuba Diving
  • Shopping
  • Snorkeling

Map of Local Area

Jamaica is the third largest Caribbean island, and can provide both a stimulating and tranquil vacation. It has traditions of reggae, rastafarianism, and Jamaican art mingle with modern all-inclusive resorts, fine cuisine, and cosmopolitan shopping.

Moon Palace Jamaica Grande

James Avenue

Hotel Description

Moon Palace Jamaica Grande Resort: Endless Fun For the Entire Family

Moon Palace Jamaica Grande is the perfect getaway for the entire family, or for some alone time with that special someone. Nothing beats waking up to the sound of crashing waves, soothing ocean breezes, and the breathtaking views of the morning sun greeting Turtle Beach. Moon Palace Jamaica Grande is the beach vacation you've been dreaming of. With such a gorgeous property and amenities you just can't turn away from, what are you waiting for?

With great location, comes great activities: At Moon Palace Jamaica Grande, there's never a dull moment. Between "The Playroom" kids club, the Flowrider Double Wave Simulator and kids pool, the little ones may never make it to the beach. For the more adventurous, sail into the sunset on a relaxing sunset tour, slap fins with our favorite marine friends at a dolphin swim encounter, or if you're feeling really adventurous, dive down and explore the depths with an exhilarating snorkel or scuba diving tour.

When it's time to treat yourself, head over to Moon Palace Jamaica Grande's incredible wellness center. It's an elaborate, 35,000 sq. ft. complex composed of a state-of-the-art fitness center and full-service spa. Complete with private treatment rooms, plunge pools and areas for meditation and yoga, Awe Spa is sure to soothe and revitalize.

Once it's time to refuel, you'll have an eclectic mix of restaurants, from Asian flavors to Italian, you won't be hungry for long. We suggest you reserve a night to eat a romantic meal under the stars at the South Beach Restaurant, offering a fusion of Caribbean and New American flavors enhanced by a blazing sunset.

At the end of the day, slide back into the comforts of your luxuriously appointed room and kick back with a drink on your balcony.

This hotel is All-Inclusive.
Features include:

  • Accommodations
  • Complimentary transfer to and from Sangster International Airport(MBJ)
  • Complimentary Wi-Fi throughout the property
  • 24-hour room service
  • Unlimited phone calls to the continental US and Canada
  • $1,500 resort credit
  • All meals in a choice of buffet and a la carte restaurants
  • Unlimited beverages and cocktails
  • Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Upon opening, Moon Palace Jamaica Grande will have five a la carte restaurants offering a variety of different cuisines including a Steakhouse, Seafood, Italian, Asian, International, and a gourmet corridor for those looking to diversify their palettes.

All hours are subject to change.



BARS/NIGHTLIFE

The drinks will be flowing at Moon Palace Jamaica Grande, with 6 bars, including a nightclub, all serving brand name spirits and high quality wine. You'll be able to grab a drink at almost every corner of the resort until it's time to crawl back up to your room, where more brand name spirits await!



BEACH

Moon Palace Jamaica Grande Resort & Spa has 1,300 feet of private beachfront on the coast of the gorgeous Ocho Rios bay, the perfect spot to spend your hard earned R&R.

POOLS

Take a dip in one of Moon Palace Jamaica Grande's 4 impressive pools to cool off or kick back in a lounger and soak up the sun. Don't forget to grab a drink from the bar, you're going to be here a while.

SPORTS/ACTIVITIES

Water

  • Kayaking
  • Paddleboats
  • Snorkeling
  • Flowrider Double Wave Simulator

Available for an additional charge:

  • Motorized watersports
  • Scuba certification or refresher course

Land

  • Fitness center
  • Aerobics classes


INTERNET

The resort offers complimentary Internet access in guestrooms and at public computer stations throughout the property.

SPA SERVICES

The new Awe Spa draws inspiration from the majestic Jamaica Blue Mountains and the clear Caribbean Sea. Daily, 9am-6pm.
  • Massages
  • Body treatments
  • Facials
  • Salon


WEDDING/HONEYMOON

At Moon Palace Jamaica Grande Resort and Spa, the wedding planners will help make this day all that you dreamed. Please contact the front desk for details.

CHILD CARE

Kids have plenty to do, too. "The Playroom" Kids Club is free for ages 2-12, and the Wired Teen Center takes care of the older ones. Open daily, 9am-5pm and 7pm-9pm.

ADDITIONAL INFORMATION

Location
Located on the north coast of Jamaica, sporting a 1,500 foot private beach on the beautiful Ocho Rios bay, 65 miles from the airport.

Check In/Check Out
Check-in: 3pm. Check-out: 11am.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required for travel with the following exceptions:
A 5-night minimum stay is required for travel Dec 21, 2016 - Jan 2, 2017 & April 6, 2017 - April 16, 2017.

Smoking Advisory
Effective July 15, 2013, Jamaica's Health Minister banned smoking in all covered public places on the island.



All hours, fees, amenities, information and services are subject to change without notice.
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$1,500 in Resort Credits More
5 days, 4 nights
Travel Dates 4/17 - 6/21
Starting at $1229 was $1509
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
$750 Resort Credit More
5 days, 4 nights
Travel Dates 1/4 - 4/5
Starting at $1339 was $1719
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!

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