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Moon Palace Jamaica Grande

Jamaica

Our Rating
4 Nights with Air from $1,199 All-Inclusive
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Moon Palace Jamaica Grande is the perfect getaway for the entire family, or for some alone time with that special someon ... More

Customer Rating 10 Reviews
Value
 
3.8
Service
 
4.2
Beaches & Pools
 
3.9
Dining Options
 
4.1
Room Comfort
 
4.0
3.7 out of 5
"Spent 4 luxurious nights with my family at the Moon Palace Jamaica Grande over the Martin Luther King Jr. weekend. Our children range in ages from 22 down to 11 year old twins. It's important to mentio..." – MattTheBrat
7 out of 11 (64%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.8
Service
 
4.2
Beaches & Pools
 
3.9
Dining Options
 
4.1
Room Comfort
 
4.0
3.7 out of 5
"Spent 4 luxurious nights with my family at the Moon Palace Jamaica Grande over the Martin Luther King Jr. weekend. Our children range in ages from 22 down to 11 year old twins. It's important to mentio..." – MattTheBrat
7 out of 11 (64%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 10 reviews. Sort by
January 25, 2017
Moon Palace Jamaica Grande - FULL REVIEW

Spent 4 luxurious nights with my family at the Moon Palace Jamaica Grande over the Martin Luther King Jr. weekend. Our children range in ages from 22 down to 11 year old twins. It's important to mention that the hotel occupancy was extremely low (likely due to the rain season).It's also important to mention that our family historically has stayed at a host of Mexican all-inclusives, anywhere between Cancun and Tulum. The Moon Palace takes a trip experience to an entirely new level of professionalism and elegance. Round trip transportation was provided from Montego Bay at no cost. We actually had a few minutes before departing the airport to enjoy a beer and a beef patty before taking off. Our driver was very professional and gave us an option to stop for a family picture at a panoramic view of the ocean. Upon arriving at the hotel, you are greeted with cool wash clothes and enter the lobby where you are enveloped in a fragrance of lavender that shakes you into another world. No line at the front desk and the check-in process was quick and painless. We were passed on to another employee to discuss the amenities and the customary invitation to view their time-share. We declined and it was never spoken of again - unlike many of the hotels in Mexico where you are nearly harassed everyday. RESTAURANTS - The buffet was absolutely fabulous - service was quick and attentive. The one thing that we love about the Moon Palace is that the items on the buffet change every day - this is actually what made us get tired quickly at other all-inclusives. The omelet station chef was very friendly, as was all of the staff. Steak Restaurant - so good that we had to go twice during our stay. Service was impeccable - certainly mirrored that of the finest New York restaurants. We were celebrating a birthday for one of our children and the waiter had the band (that was warming up in the theater next door) to play happy birthday - much nicer than the customary waiter salute. Food was excellent - rib eye steaks were a good size and were cooked to perfection. MOMO - Asian/tepanyaki restaurant where our chef was entertaining and the kids called this "the best meal" at the hotel - my wife and I preferred the steak house. Italian - Service was fair - think that we had a waiter-in-training, because the service was a little slow. While the food quality and taste were excellent, the portion were small. So small, in fact, that we wound up going to the sushi bar in the lobby right after because we were still hungry. Coffee Station - the coffee house in the lobby close to the lobby is the place to be. It is open 24 hours a day, makes wonderful coffee drinks (as well as has a customer self-serve station), but also offers crepes, waffle cone ice cream, lovely pastries, sandwiches and other treats. Could not walk by without grabbing a cappuccino. POOL - the pool area was a pleasure. Again, occupancy was extremely low so we did not have to contend with the usual craziness of trying to find a chair/table - we had our pick of any table we wanted on the beach or the pool. Pool servers were very friendly and my compliments to Sandy the bartender for not only making the best drinks for our family, but being a gracious embassador of the Moon Palace. A true gentleman. WAVE POOL - the hotel offers a surf wave simulator that my kids spent most of their time there during our stay perfecting their form. The entertainment staff were extremely friendly and spent considerable time helping our kids (and us) surf and enjoy the experience. POOL FOOD - the pool area offers two snack places, but we spent nearly all of our time by the wave pool so we enjoyed the wood-burning stove pizza. They also serve three different salads and I recommend the jerk chicken wrap, toasted to perfection inside the wood-burning oven. Staff was super friendly. DOLPHIN COVE - the hotel has its own dolphin attraction where you can use your resort credits (more on that in a second) to swim with the dolphins. My daughters enjoyed it very much. As with all of these places, the pics are on the pricey side (can't use credits) ,but we decided to splurge because our girls enjoyed the experience so much. There is an observation deck where you can watch and take pictures, but you MUST have at least a 300mm zoom lens (preferably 500), if you are going to get any decent pictures with a face that's recognizable. ROOM - the rooms were very comfortable with a lovely balcony with a partial ocean view. What I like the most is that mini-fridge is restocked everyday with lots of soda/water - we were drinking 3-4 large bottles of water a day, all inclusive. The rooms were kept clean daily, and the only things my kids missed were the towel animals that they are used to seeing in Mexico. No big deal for me. JETPACK - the hotel offers a jet pack (think IronMan) service on the beach. See Diego for information and appoinment times - you can use your resort credits. They also take pictures and video on your experience and copy onto a USB drive. RESORT CREDITS - the rooms come with resort credits that can be used for various activities at the hotel, including the spa. Unlike previous places we've stayed, these are true resort credits, but you must pay the 16% tax - just like you would if you paid cash. With the credits, we were able to take advantage of the jetpacks, massage and manicure at the spa, and the dolphin adventure. To put this into perspective, a 50 minute massage cost us (out of pocket) about $22, and the manicure about $7. The only place where the resort credits do not make sense is at the lobby gift shop where items are so outrageously priced, that it would be a complete waste. LOBBY GIFT SHOP - this is the only area of slight disappointment. Everything in the store is outrageously priced that we just walked out. One evening, my wife needed some cold medication and it was already past 9pm. Purchased one slip (2 tablets) of a cold medication (the same type of individual slip that you would buy at a convenience store) for $4 each. The next morning, I ventured into town to the pharmacy and purchased an entire box of the same medicine for the same $4. The shop is a rip off. LOBBY BAR - Great place to enjoy a drink (or several) in the evening. There is an outdoor area that has fireplaces in the water that is a lovely, romantic experience if you want to unwind after a long day. Staff is super friendly and they usually have a live performer singing in the area. As with all of my reviews, good service quickly becomes excellent service once you start tipping. Especially when the hotel is empty, the staff depend on those tips to survive and they go out of their way to assist. Lastly, I want to leave you with one example of the excellent level of service. One hour before our departure by bus to the airport, my wife wanted our kids to eat something because it was going to be a long trip back to New York. My son had pizza at the pizza bar, but my picky daughter wanted the pasta bar at the buffet (as she has had numerous times), but the buffet did not open for another hour. She approached the chef (who had become her friend after all of her visits) and asked if he could help her out. Despite not being ready for service, the chef went to the back kitchen and prepared especially for her a bowl of spaghetti with extra grated cheese, just as she liked it and as he had done for her many times before. A true gentleman who made my daughter's stay excellent through his kind acts. In summary, the Moon Palace takes your stay to a new level of elegance and my family HIGHLY recommends it. So much so, that we've told other family members that they should only consider this hotel if going to Jamaica. Respect, mon.


23 of 25 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Dumont, New Jersey
Age: 45-54
Travel: 3-6 trips/year

September 26, 2016
Felt Harrassed

Upon checking into the hotel after a very early travel morning ,I was lead to sit at a desk by a hotel staff member who was persistent in trying to get me to attend an hour and a half meeting regarding some membership opportunities at the hotel. This thoroughly annoyed me! I agreed at first to attend a breakfast meeting the next morning but decided to cancel later in the efteenoon of my arrival day. The staff member was persistent in trying to get me into this meeting. Even approaching me on another day in the hotel lobby! My son forgot his cap in one of their restaurants. He contacted the lost and found as well as went back to the restaurant, His cap was never found. Overall the staff is pleasant and service decent, but there are better hotels in Jamaica where you don't get HARRASSED, have a better beach experience (too much seaweed) and can have a REAL, WONDERFUL and PEACEFUL JAMAICAN experience.


4 of 6 found this helpful
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Overall Rating: 2
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
2.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: New York
Age: 55-64
Travel: 1-2 trips/year

August 8, 2016
Excellent Experience!

Hands down, best vacation ever!!! Worth every penny.


4 of 4 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Corona, Ca
Age: 35-44
Travel: 3-6 trips/year

July 3, 2016
Pleasant Yet Expected Better

The property is well kept yet out stay was mainly supported by the staff. Not once did management show any concern in person or phone call to the issues we faced The first night the ceiling in the bathroom started leaking and it was resolved on the second night making us pack our luggage after 10:00pm. The second room was partially blocked yet the FD supervisor was not receptive or willing to give me a resolution other than another room move. The FD agent offered some type of complementary gift that never reach us and we we told to speak to a customer relations rep that again never called us. I'm in the Hospitality industry (3 Star Resort) and our most important modo is "unequal customer service " as a Manager I expected more from this beautiful property and the rates I payed. The room is a bit small but comfortable and the service throughout the entire resort is amazing from the pools to restaurants and room service "kudos" My kids enjoyed the friendly staff at the kids camp and lounge. The beach was full of sea weed making uncomfortable to visit and it was obvious by the amount of people at the pools instead.

Pleasant Yet Expected Better
4 of 5 found this helpful
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Overall Rating: 3
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: Orlando, Florida
Age: 45-54
Travel: 1-2 trips/year

Room Information

Moon Palace Jamaica Grande features 705 rooms with amenities sure to please. Each room comes finely appointed with air conditioning, a mini-bar, liquor dispenser, a flat screen television with satellite, DVD player, iPod docks, coffee maker, and much more. Concierge level also gets upgrades like Chi® hair straightener and blow dryer and L'Occitane® bath amenities.

Room Details

Partial Ocean View
Hotel/Studio Unit Details

Ocean View
Hotel/Studio Unit Details

Concierge Level
Hotel/Studio Unit Details

Family Deluxe
Hotel/Studio Unit Details

What's to Love

Moon Palace Jamaica Grande not only has an incredible list of amenities, but their proximity to other off-site activities makes this resort a never ending place of fun and excitement.

 

What We'd Change

With such an overwhelming amount of activities you can waste precious time figuring out what to do. Formulate a game plan and leave no stone unturned!

 

Why You Should Go

Amenities, Amenities, Amenities. Moon Palace Jamaica Grande has everything anyone would ever want during their vacation. From dolphin encounters to a wave simulator, you're never short of things to do.

Available Amenities

  • Tour Assistance
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Whirlpool/Hot Tub
  • Spa ($)
  • Aerobics
  • Poolside Bar
  • 5 Restaurants
  • 6 Bars/Lounges
  • Shopping
  • Snack Bar
  • Elevators
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Bell Staff Service
  • Fitness Center
  • Beauty Salon ($)
  • Gift Shop ($)
  • Doctor on call 24 hours
  • Internet Access


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dunn's River Falls
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Horseback Riding
  • Motor Boat Rentals
  • Scuba Diving
  • Shopping
  • Snorkeling

Map of Local Area

Jamaica is the third largest Caribbean island, and can provide both a stimulating and tranquil vacation. It has traditions of reggae, rastafarianism, and Jamaican art mingle with modern all-inclusive resorts, fine cuisine, and cosmopolitan shopping.

Moon Palace Jamaica Grande

James Avenue

Hotel Description

Moon Palace Jamaica Grande Resort: Endless Fun For the Entire Family

Moon Palace Jamaica Grande is the perfect getaway for the entire family, or for some alone time with that special someone. Nothing beats waking up to the sound of crashing waves, soothing ocean breezes, and the breathtaking views of the morning sun greeting Turtle Beach. Moon Palace Jamaica Grande is the beach vacation you've been dreaming of. With such a gorgeous property and amenities you just can't turn away from, what are you waiting for?

With great location, comes great activities: At Moon Palace Jamaica Grande, there's never a dull moment. Between "The Playroom" kids club, the Flowrider Double Wave Simulator and kids pool, the little ones may never make it to the beach. For the more adventurous, sail into the sunset on a relaxing sunset tour, slap fins with our favorite marine friends at a dolphin swim encounter, or if you're feeling really adventurous, dive down and explore the depths with an exhilarating snorkel or scuba diving tour.

When it's time to treat yourself, head over to Moon Palace Jamaica Grande's incredible wellness center. It's an elaborate, 35,000 sq. ft. complex composed of a state-of-the-art fitness center and full-service spa. Complete with private treatment rooms, plunge pools and areas for meditation and yoga, Awe Spa is sure to soothe and revitalize.

Once it's time to refuel, you'll have an eclectic mix of restaurants, from Asian flavors to Italian, you won't be hungry for long. We suggest you reserve a night to eat a romantic meal under the stars at the South Beach Restaurant, offering a fusion of Caribbean and New American flavors enhanced by a blazing sunset.

At the end of the day, slide back into the comforts of your luxuriously appointed room and kick back with a drink on your balcony.

This hotel is All-Inclusive.
Features include:

  • Accommodations
  • Complimentary transfer to and from Sangster International Airport(MBJ)
  • Complimentary Wi-Fi throughout the property
  • 24-hour room service
  • Unlimited phone calls to the continental US and Canada
  • $1,500 resort credit
  • All meals in a choice of buffet and a la carte restaurants
  • Unlimited beverages and cocktails
  • Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Upon opening, Moon Palace Jamaica Grande will have five a la carte restaurants offering a variety of different cuisines including a Steakhouse, Seafood, Italian, Asian, International, and a gourmet corridor for those looking to diversify their palettes.

All hours are subject to change.



BARS/NIGHTLIFE

The drinks will be flowing at Moon Palace Jamaica Grande, with 6 bars, including a nightclub, all serving brand name spirits and high quality wine. You'll be able to grab a drink at almost every corner of the resort until it's time to crawl back up to your room, where more brand name spirits await!



BEACH

Moon Palace Jamaica Grande Resort & Spa has 1,300 feet of private beachfront on the coast of the gorgeous Ocho Rios bay, the perfect spot to spend your hard earned R&R.

POOLS

Take a dip in one of Moon Palace Jamaica Grande's 4 impressive pools to cool off or kick back in a lounger and soak up the sun. Don't forget to grab a drink from the bar, you're going to be here a while.

SPORTS/ACTIVITIES

Water

  • Kayaking
  • Paddleboats
  • Snorkeling
  • Flowrider Double Wave Simulator

Available for an additional charge:

  • Motorized watersports
  • Scuba certification or refresher course

Land

  • Fitness center
  • Aerobics classes


INTERNET

The resort offers complimentary Internet access in guestrooms and at public computer stations throughout the property.

SPA SERVICES

The new Awe Spa draws inspiration from the majestic Jamaica Blue Mountains and the clear Caribbean Sea. Daily, 9am-6pm.
  • Massages
  • Body treatments
  • Facials
  • Salon


WEDDING/HONEYMOON

At Moon Palace Jamaica Grande Resort and Spa, the wedding planners will help make this day all that you dreamed. Please contact the front desk for details.

CHILD CARE

Kids have plenty to do, too. "The Playroom" Kids Club is free for ages 2-12, and the Wired Teen Center takes care of the older ones. Open daily, 9am-5pm and 7pm-9pm.

ADDITIONAL INFORMATION

Location
Located on the north coast of Jamaica, sporting a 1,500 foot private beach on the beautiful Ocho Rios bay, 65 miles from the airport.

Check In/Check Out
Check-in: 3pm. Check-out: 11am.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required for travel with the following exceptions:
A 5-night minimum stay is required for travel April 9, 2017 - April 16, 2017 & April 24, 2017 - Dec 23, 2017.

Smoking Advisory
Effective July 15, 2013, Jamaica's Health Minister banned smoking in all covered public places on the island.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 6/2 - 6/21
Starting at $1199 was $2339
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