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Krystal Ixtapa

Mexico - Ixtapa/Zihuatanejo

Our Rating
4 Nights with Air from $979 All-Inclusive
Info Customer Reviews Questions & Answers

If you've been searching for a resort that offers beauty, pampering and plenty of all-inclusive perks then its time to ... More

Customer Rating 4 Reviews
Value
 
3.2
Service
 
2.5
Beaches & Pools
 
3.5
Dining Options
 
2.2
Room Comfort
 
2.2
2.2 out of 5
1 out of 4 (25%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.2
Service
 
2.5
Beaches & Pools
 
3.5
Dining Options
 
2.2
Room Comfort
 
2.2
2.2 out of 5
1 out of 4 (25%) customers would recommend this product to a friend.
View from parasailing Beach
All Customer Reviews
1-4 of 4 reviews. Sort by
March 29, 2017
OK for the price

We waited until three weeks prior to our vacation date to book our trip and found 7 day stays all inclusive for us and our 3 kids at Krystal Ixtapa at an extremely good price. As with any other purchase, we received what we paid for. We have taken multiple all inclusive tropical vacations so have many past experiences to compare to. This one was average at best. We received minimal information when checking in, in regard to resort maps, features, excursions, restaurants, activities, etc. We asked other guests to get the information we needed-disappointing but not a big deal. The food was like all other resorts, it got repetitive after about 3 days and was not great. There were two places to choose from and both had the same food. Two restaurants were available for reservation at the resort, one being average and the other was worse than the buffets. Service from the front desk was poor. Simple requests and information required multiple calls and trips to the desk. The resort appears to be getting run down and very little being done to invest back into the property. In my opinion, management in general is the resorts biggest problem. It is also worth mentioning that Krystal appears to be a very popular vacation destination for people within the country, especially surrounding the weekend. It was very full and if you don't speak Spanish, it will be challenging. While we were there, they had a marketing team there taking pictures, shooting video, and causing countless delays and interruptions. Restaurants were closed and even the pool area was shut down on multiple occasions. Very frustrating. The rooms were nice with a beautiful view. The pool was great. WIFI was available at no charge but only in the lobby. There was a nice public beach shared by multiple resorts but the ocean was not a place to swim. Waves were large and dangerous for children. Mountainous area in Ixtapa provided excellent scenery. The weather was perfect and it did not rain the entire stay. The best part of the trip was the shopping and restaurants across the street. Plenty of choices of shops and places to eat, which we took advantage of. It was disappointing to have to go elsewhere to eat when you have paid for an all inclusive stay, but we were grateful. Everything was so cheap too. This seemed to be a shopping area for the locals with grocery stores, gas stations, etc. Far less commercialized than the Caribbean side and very interesting to see and experience. This area was very safe too as it is constantly policed. Will we be returning to Ixtapa in the future, but we will NOT be staying at the Krystal Ixtapa

Beach View from parasailing
3 of 4 found this helpful
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Overall Rating: 3
Value
 
4.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: Upper Midwest
Age: 35-44
Travel: 1-2 trips/year

February 14, 2017
Krystal

Hotel what was not what we expected there was no swim up bar the room did not ever have a fruit basket and champagne like they State they do for honeymoon package the servers never went around the pool asking for orders nobody let us know what events that would be happening daily would like a schedule next time. Had to ask the maid for a hand towel and washcloth. Hotel was okay for food-wise they had two different food choices daily plus there was always the option of doing the buffet which was always excellent. Our hotel balcony view was amazing we could see the city and the ocean as well as the sun set.


1 of 3 found this helpful
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Overall Rating: 3
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: Pierz, mn
Age: 25-34
Travel: 1-2 trips/year

April 5, 2016
Really Rundown Hotel with awful food

The best thing about the hotel was the beach. The sand area was clean and a lot of great walking. The wooden chairs down on the sand by the beach do not have any cushions and are tough to sit on for an entire day. Pools were nice, but you had to stand in line by 645am to "claim" a chair. People would claim chairs and then not sit in the chairs until many hours later. The hotel room was dirty, rundown, and the manager at the restaurant was not accommodating at all. We asked for a cheese quesadilla from the grill and the manager would not let the woman melt the cheese onto the corn tortilla. Most of the food was "mushy" and pretty below average. All 6 of us agreed that we would never come back to this hotel-


7 of 7 found this helpful
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Overall Rating: 1
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: minneapolis, mn
Age: 45-54
Travel: 3-6 trips/year

August 1, 2014
July at Krystal Ixtapa

The hotel was nice and clean. But we incurred the following issues: 1. The air was not working and no one spoke English much to help us 2. You do not get a wash rags unless you find a housekeeper and ask for one 3. We had 3 in our room and they would only give us 2 towels 4. No one hardly spoke English, my hair dryer did not work and we called and they said thank you and hung up and I never heard from them again 5. Some days we did not even get a bottle of water. All others we got 1 for all 3 of us to share 6. Last but not least... The food was TERRIBLE!!!! Hot soup in summer and stale cereal. Always a new meat covered in green stuff. Just nasty!


32 of 41 found this helpful
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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
2.0
User Image
Top 1000 Contributor
From: Fort Worth, Texas
Age: 35-44
Travel: 1-2 trips/year

Room Information

Krystal Ixtapa features 256 guestrooms and suites in an 11-story triangular building with a garden atrium and skylights. Rooms come equipped with furnished balconies or patios, air conditioning, satellite TV, mini bar and an electronic safety deposit box.

Room Details

Deluxe Room
Hotel/Studio Unit Details

Deluxe Ocean View
Hotel/Studio Unit Details

Superior Room
Hotel/Studio Unit Details

What's to Love

Krystal Ixtapa's beach and pool are great! The sand at the beach is like powder, and a waterfall and water slide at the pool make it a great place to spend your days in paradise.

 

What We'd Change

During peak season it can be difficult to get a beach palapa in front of Krystal Ixtapa. However, as a part of the all inclusive perks, you can reserve one a day ahead.

 

Why You Should Go

Between the modern amenities at the pre-planned resort community of Ixtapa and the traditional charm of nearby Zihuatanejo, you get the best of both worlds.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Bar/Lounge
  • Beach
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Room Service ($)
  • Scuba Certification ($)
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • 24 Hour Front Desk
  • Poolside Bar
  • Parking
  • 5 Restaurants
  • Nightclub
  • Shopping
  • Multilingual Staff
  • Massage ($)
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Conference Facilities ($)
  • Handicap Room Available
  • Wedding Services ($)
  • Business Services ($)
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Tour Desk
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Quaint and cozy, the towns of Ixtapa and Zihuatanejo are quickly gaining a reputation among tourists seeking rest and relaxation rather than the hustle and bustle of large resort towns.

Krystal Ixtapa

Blvd Ixtapa, s/n Lote 4 y 4A Zona Hotelera

+52 755 553 0333; +52 755 555 0510

Hotel Description

Krystal Ixtapa: Revel in Powdery Sands

If you've been searching for a resort that offers beauty, pampering and plenty of all-inclusive perks then its time to set your sights on Krystal Ixtapa! Located on a gorgeous Pacific beach, with the majestic Sierra Madre Mountains as a backdrop, the all-inclusive Krystal Ixtapa Hotel is a picture-perfect destination for your next beach vacation. The hotel is right in the heart of the Ixtapa resort area, and about 160 miles northwest of Acapulco.

As a pre-planned modern resort community, Ixtapa offers you a modern infrastructure with high-rise hotels and reliable transportation, as well as water sports, golf and shopping. Nearby Zihuatanejo retains its quiet charm as a Mexican beach village, providing visitors a glimpse into a slower-paced lifestyle.

The kid in you will love the waterslide at the hotel's 130-ft free-form swimming pool. This 12-ft slide is built into a man-made rock formation with a waterfall spilling into the pool. If you have younger children, don't worry, the figure-eight pool has plenty of space for them to splash around in.

Be sure to reserve one night for Bogart's, the premier restaurant at the Krystal hotel in Ixtapa. Be sure to order the French onion soup. After dinner, get your groove on to the best Caribbean hits at Christine Club.

Two very different championship golf courses are each within a half-mile of the Krystal Ixtapa. Campo de Golf Ixtapa, designed by Robert Trent Jones, Jr., offers varying terrain, crocodile-infested lagoons, jungle and beaches. Golf Digest ranks Marina Ixtapa Golf Club, designed by Robert von Hagge, as one of Mexico's best. Don't be surprised by pleasure craft navigating the saltwater inlets surrounding 13 of the holes.

This hotel is All-inclusive.
Features include:

  • Breakfast, lunch, dinner and snacks.
  • Domestic and international drinks of the Krystal All Inclusive Program during bar's operational hours.
  • Bottled water in room
  • All tips and taxes.


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Bogart's
Type: International
Hours: Daily, 6pm-midnight
Description: Fine-dining dinner restaurant located on street at the resort's front. Pianist nightly. International a la carte menu. Children younger than age 12 not permitted. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and sleeved shirts.

Las Velas
Type: Grill
Hours: Daily, 10am-6pm
Description: Open-air, ocean-view restaurant with thatched roof. a la carte and buffet lunches and dinners featuring grilled foods.

Bogart's Restaurant
Type: International
Hours: Daily, 6pm-midnite
Description: Offering a friendly and romantic dining atmosphere and superb cuisine that influences by the classic film, "Casablanca." Reservations are required.

Aquamarina
Type: Buffet
Hours: Breakfast - daily, 7am-noon; Dinner - daily, 6pm-11pm
Description: Open-air restaurant with pool views, serving buffet and a la carte breakfasts and dinners. Themed-buffet dinners in high seasons (late Dec through Easter, mid-June through Aug).

Cascade Snack Bar
Type: Snack bar
Hours: Daily, 11am-7pm
Description: Seaside snack bar serving hamburgers, sandwiches, snacks and invigorating drinks.

Hours are subject to change.

BARS/NIGHTLIFE

Sports Bar
Your favorite drink combined with the excitement of a sports game on TV or a round at the pool table. Daily, 6pm-midnight.

Night Life
The most prestigious nightclub for visitors, Christine Club offers a spectacular show of lights, sounds and music for all tastes. Daily, 11pm-4am. Hours subject to change.



BEACH

Krystal Ixtapa's beach offers thatched-roof palapas for shade and includes a volleyball net.

POOLS

The free-form pool features an adult-only section at one end and a rock waterfall and water slide at the other end. A figure-eight pool contains children's and toddlers' sections.

SPORTS/ACTIVITIES

Water

  • Swimming

Land

  • Beach volleyball
  • Fitness center

Golf
Krystal Ixtapa is midway between two 18-hole championship golf courses, Marina Ixtapa and Campo de Golf Ixtapa.



INTERNET

Wi-Fi access in the lobby is free, but there is a surcharge for Wi-Fi access in the rooms.

WEDDING SERVICES

The resort offers wedding packages available to guests at the hotel. Please contact the hotel directly for more information.

Honeymoon Bonus
Receive one bottle of domestic sparkling wine and fruit basket in room upon arrival.
Please note "HONEYMOON" in special request area of reservation. Proof of recent marriage will be required at check-in.



CHILD CARE

Children ages 4-12 enjoy supervised outdoor activities during the day, with breakfasts and lunches included.

ADDITIONAL INFORMATION

Locations
Krystal Ixtapa is located 12.5 miles from Zihuatanejo/Ixtapa International Airport (ZIH). Approximate driving time is 33 minutes.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.
Please be aware there is an optional additional surcharge for the Christmas Eve Gala dinner. All clients who wish to attend this gala dinner will be required to pay the resort directly upon check-in.

Minimum Stay
A 4-night minimum stay is required each year for travel Dec 21-Jan 1.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Number of Rooms:
 
Room 1 Details:
  • Deluxe Room
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Choose a Vacation Package
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5 days, 4 nights
Travel Dates 8/20 - 12/20
Starting at $979 was $1409
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!
5 days, 4 nights
Travel Dates 1/2 - 3/31
Starting at $1249 was $1769
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
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