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Krystal Cancun

Mexico - Cancun

Our Rating
4 Nights with Air from $599 All-Inclusive
Info Customer Reviews Questions & Answers

Bask in the ideal balance of luxury and comfort at Krystal Cancun, a beachfront resort located within walking distance ... More

Customer Rating 68 Reviews
Value
 
3.5
Service
 
3.3
Beaches & Pools
 
4.1
Dining Options
 
2.9
Room Comfort
 
3.1
3.4 out of 5
"Great location, near the malls and night life. The hotel was clean and very nice. Food was very diverse, each day a different menu. Drinks were okay. Overall, good choice to stay." – Cancunloveronthebeach
44 out of 78 (56%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.5
Service
 
3.3
Beaches & Pools
 
4.1
Dining Options
 
2.9
Room Comfort
 
3.1
3.4 out of 5
"Great location, near the malls and night life. The hotel was clean and very nice. Food was very diverse, each day a different menu. Drinks were okay. Overall, good choice to stay." – Cancunloveronthebeach
44 out of 78 (56%) customers would recommend this product to a friend.
mold on our sheets! Ocean view from krystal cancun room View from the balcony View from the balcony Ocean view from night View
All Customer Reviews
1-4 of 68 reviews. Sort by
September 28, 2016
Great Value

The place was great for the price. The resort is a little dated, however, the room was very clean, we had an oceanfront room. We had a king size bed which was very comfortable! We were able to sleep with the sliding doors open and listen to the waves all night. Not much night life, but we were there to rest. Food was OK nothing great, but we aren't picky. Drinks seemed a little watered down. After drinking all day didn't really feel the alcohol. For the price it was a great getaway!


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Hawthorne, NJ
Age: 45-54
Travel: 1-2 trips/year

September 19, 2016
Good deal

Nice location beach nice and clean good hotel

Good deal
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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Dallas
Age: 35-44
Travel: 1-2 trips/year

September 9, 2016
So Glad We Looked Over the Bad reviews!

My Fiancé and I were so hesitant in purchasing this deal on Cheap Caribbean when I came across a price steal solely because of the few bad reviews about the resort, ones that would really not be worth the trip if it happened to us, but it didn't (at least not until our last day, but who cares at the point?!) Krystal Resort's front desk clerk men were really wonderful, always helped us when we needed anything, very attentive and answer all of your questions, negative, you almost always had to wait to be helped (easily 30 minutes not hours like other reviewers said). We were surprised with a bottle of wine and a beautiful piece of chocolate cake with congratulations written on it (as I had mentioned when booking I would be taking my fiancé here for his big 25th birthday) It was such a small and sweet gesture-really loved that! There are not 20 restaurants, just two on site, and then the buffets. We weren't expecting amazing food because of the price we paid and because its not a five star resort, but the food options and the restaurants (that you need reservations for-especially the Italian one) were actually quite tasty and some authentic things, we had nothing to complain on the food service at all, we were very satisfied! If you bring a ton of $1 bills, your mixed drinks won't be all juice, and just pure kindness as these people work their butt's off for all of us "all inclusive people"....we tipped $1-$2 for every round of drinks and $5-$10 on every meal, and we were treated like kings and queens-so its that simple, add $100 into your expense of the trip and just tip away! The water on the first three days was CRYSTAL CLEAR literally gorgeous. They are constantly cleaning the seaweed off of the beach so its truly all beautiful and worth it. On the fourth day the ocean had brought in a ton of seaweed, and was no long crystal clear, couldn't even go in, you'd be covered in seaweed and it was soon dark. We lucked out and got a completely updated room with an amazing balcony, other friends that we made there had standard rooms that paid the same as we did and our room was steps above them. Again we must have lucked out, not until the last day did our AC unit seem to stop working (so we just opened our sliding glass doors and slept with the sound of the ocean) and no hot water in our shower...but it was all the last day and I am sure if we would have let them know they would have rectified the problem immediately! The pools are just pools, nothing crazy wonderful could use some TLC, but the beach beds if you get out early enough are just so wonderful to lay on all day! Oh and there is a guy by the name of Leon, if he confronts you on the beach he is not a scam, we paid $80 for both of us to drive our own mini boat and go snorkeling on some reef, total three hour thing and we just took the public bus right down the rode for $1 each-so worth it! If we had found him sooner we would have done more activities through him as he was a lot cheaper than others! Ahhh I am sure I am missing so many things but it was really worth the $1,100 we paid for two people, all inclusive and flights! Would we go back is we traveled to the same places each time-YES!

So Glad We Looked Over the Bad reviews! So Glad We Looked Over the Bad reviews!
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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: DC
Age: 25-34
Travel: 3-6 trips/year

August 9, 2016
Perfect for partiers

Everything was well organized going to cancun. On the way home, we had issues with the flight but all in all, everything was great. I recommend this resort to the younger crowd or older people who want to get a party feel because the entire club strip is right around the corner, the dj and pool crew have great classes that are up-beat, and with the all inclusive, you do nothing but drink. It was worth it!!


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Pittsburgh, pa
Age: 19-24
Travel: 3-6 trips/year

Room Information

Krystal Cancun features 453 rooms with contemporary decor and featuring beautiful views of the Caribbean Sea. The sunset provides a new show every night. Every hotel room offers marble floors, a mini bar, an in-room safe and a flat screen TV. Rooms equipped for the physically challenged are also available.

Room Details

Standard - All Inclusive
Hotel/Studio Unit Details

Deluxe Ocean View - All Inclusive
Hotel/Studio Unit Details

Krystal Club - All Inclusive
Hotel/Studio Unit Details

What's to Love

Don't miss the authentic Mexican cuisine at the hotel's El Mortero Restaurant. The margaritas are out of this world, and the mariachi band is something special.

 

What We'd Change

The rooms at Krystal Cancun can feel a little cramped if you're staying with a lot of people, but the views are incredible and most of your time is spent at the pool and beach anyway.

 

Why You Should Go

Thanks largely to its location, this hotel offers great value for the money. It's just a short walk to nightlife, shopping and other entertainment.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Playground
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 24 Hour Front Desk
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • 3 Restaurants
  • 3 Bars/Lounges
  • Shopping
  • Multilingual Staff
  • Massage ($)
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Health Club
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Tennis Courts
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Krystal Cancun

Pso Kukulcan, km 9 lotes 9 y 9 A

+52 998 848 9800

Hotel Description

Krystal Cancun: Catch Some All-Inclusive Fun

Bask in the ideal balance of luxury and comfort at Krystal Cancun, a beachfront resort located within walking distance of Cancun's principal shopping and entertainment center. You'll have a wonderful time mixing and mingling with fellow guests during days chock-full of family-friendly activities.

Spend a leisurely afternoon by this resort's free-form pool as the soothing sound of the waterfall lulls you into an afternoon nap. Wake up with a quick dip, then float about as you gaze peacefully at the pool's infinity edge. Paddle to the swim-up bar for a zesty margarita. Then it's time to chill out in a comfy lounge chair on the beach under a thatched palapa or a Bali bed. Even if you're visiting in winter, when the beach at the front of the resort temporarily disappears, the sand terrace is there year round. Guests also have their choice of the resort's beach or a nearby public shore, where the water tends to be calmer during windy weather. To top it off, enjoy a variety of non-motorized water activities by simply presenting your all-inclusive bracelet at the marina at the resort. This family-friendly resort even offers a kids club. Drop off the little ones at Krystal Kamp Kids' Club, where they can enjoy the playground, shallow pool and a covered play area.

Ready to chow down? Aquamarina, overlooking the pool at Krystal Cancun, is the place to go whether you're in the mood for the buffet or an a la carte selection. Hacienda El Mortero serves up gourmet Mexican dishes to the accompaniment of a live mariachi band. Or try beachside Las Velas for lunch and snacks in an open-air setting. The Lobby Bar is where to head for a game of billiards during happy hour. In the evenings, check out Cascada Bar, where you can order a cool beverage while rocking in a swing seat, and when it's time to take it up a notch, Bulldog Cafe Nightclub rocks the house until the wee morning hours with exciting, unique shows and the latest music.

This hotel is All-Inclusive.
Features include:

  • Breakfast, lunch, dinner and snacks
  • Domestic and international drinks
  • Non-motorized water sports
  • Recreational activities during the day and kids' play area.
  • All tips and taxes


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

El Mortero
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Authentic, hacienda-style restaurant offering gourmet Mexican fare at its best. Mariachi band. A la carte. Reservations are required.

Aquamarina Restaurant
Type: International
Hours: Daily, 7am-11pm
Description: Air-conditioned restaurant overlooking pool. Open for buffet and a la carte breakfasts, lunch and dinner.

Las Velas
Type: Casual
Hours: Daily, 11am-5pm
Description: Open-air beachside spot serving buffet and a la carte lunches. Children's menu available.

All hours are subject to change.



BARS/NIGHTLIFE

Lobby Bar
The perfect meeting place with drinks, cocktails, billiard tables and a daily Happy Hour. Daily, 10am-midnight.

Cascada Bar & Swim-Up Bar
Relax on your own swing seat with refreshing drinks served by the infinity whirlpool. Daily, 10am-6pm.

Beach Club Bar
Appetizer service, tropical snacks and drinks make this the ideal place to relax. Daily, 10am-5pm.



BEACH

During the winter, the shallow beach fronting the resort disappears, but it builds up again in spring and summer. Year-round, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade. When winds create waves on the resort's side of Punta Cancun, guests can walk over to the bay side of the point, where they will usually find calm water along a public beach.

POOLS

A sundeck overlooking the sea features a free-form pool with waterfall at one end, swim-up bar at the other end, and an infinity-edge section in the middle. The resort also has a Jacuzzi for guests to enjoy.

SPORTS/ACTIVITIES

Water

  • Non-motorized water sports
  • Swimming

Land

  • Health club
  • Exercise room


INTERNET

Wi-Fi access is available only in the resort lobby.

SPA SERVICES

A variety of spa services are available for your utmost relaxation and rejuvenation for an additional charge. Services include:
  • Aromatherapy
  • Massages
  • Beauty treatments


WEDDING SERVICES

The resort has wedding services and honeymooners/anniversary package available to its guests. Please contact the resort directly for more information.

CHILD CARE

Krystal Kamp Kids Club offers a playground, shallow pool, and covered play area for a little piece of paradise.

ADDITIONAL INFORMATION

Location
Krystal Cancun is located 14 miles from Cancun International Airport (CUN). Approximate driving time to Krystal Cancun is 23 minutes.

Check In/Check Out
Check-in: 3pm, check-out: noon
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay Requirements
A 4-night minimum stay is required for travel Dec 25, 2016-Jan 2, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Depart:  
Number of Rooms:
 
Room 1 Details:
  • Standard Room
  • Travel: August 20 - December 19
  • Book By: December 15
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5 days, 4 nights
Travel Dates 10/1 - 12/19
Starting at $599 was $989
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Travel Dates 1/3 - 2/28
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Starting at $899 was $1209
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