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Krystal Cancun

Mexico - Cancun

Our Rating
4 Nights with Air from $599 All-Inclusive
Info Customer Reviews Questions & Answers

Bask in the ideal balance of luxury and comfort at Krystal Cancun, a beachfront resort located within walking distance ... More

Customer Rating 80 Reviews
Value
 
3.5
Service
 
3.3
Beaches & Pools
 
4.1
Dining Options
 
3.0
Room Comfort
 
3.1
3.5 out of 5
"Trip could not have been any better! Fantastic time! At the price paid, I would have been satisfied with way less! The NH Krystal was top shelf all the way! My pillows were still in plastic! Everything..." – jdoggs
53 out of 91 (58%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.5
Service
 
3.3
Beaches & Pools
 
4.1
Dining Options
 
3.0
Room Comfort
 
3.1
3.5 out of 5
"Trip could not have been any better! Fantastic time! At the price paid, I would have been satisfied with way less! The NH Krystal was top shelf all the way! My pillows were still in plastic! Everything..." – jdoggs
53 out of 91 (58%) customers would recommend this product to a friend.
View View from the balcony View from the balcony mold on our sheets! Ocean view from night Ocean view from krystal cancun room
All Customer Reviews
1-4 of 80 reviews. Sort by
August 16, 2017
My overall opinion

Overall I would come back again. But there just some things I didn't like. My boyfriend and I went to Krystal Cancun because obviously it was the cheapest resort. So that right there would tell you that they won't meet all my expectations. The lobby was nice, the pool area was nice and I like how at night they had colorful lights in the pool. The food wasn't all that but I couldn't complain because it came in the all inclusive package,but if I was paying for it I would not buy it. Service was ok but I had better in other hotels. The location was great it's definitely for young people who want to party. Everything was walking distance which was great. I didn't like how when you do get the all inclusive package you have to wear a plastic wrist band all throughout your stay. Which to me I thought was very dirty . It look like a hospital band. I could understand if they give many so you change them each day but they give you one, and if you lose it you have to pay for another one. I didn't like how there was so much kids everywhere. For it to be in a party location you think it would be a adult only hotel. But the kids flooded the whole resort. I hate the shower the water pressure was very harsh it felt like laser were shooting my body. I didn't like all the crack and discoloration of the walls in my room or how when you take a shower the water floods the bathroom floor. We did have the ocean view and it was Amazing!!!!!! The view was gorgeous. But overall the activity was great the service was ok and the location was great


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Overall Rating: 5
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: New York NY
Age: 19-24
Travel: 1-2 trips/year

August 8, 2017
Not a Very Good Experience

The Krystal Cancun has the BEST beach for those of you who are there, like me, to primarily enjoy the beautiful ocean. Unfortunately, I can't say the same for the level of hospitality and comfort. In my opinion, both of these were poor. When we arrived to our room our AC did not work and the heat/humidity was intolerable. It was late at night so they were unable to fix it until the following day. In the meantime, they brought us a tower fan which made a mess all over our room and my son's bed. It looked like clumps of dust that had blown out of the fan. Then we discovered that our phone did not work and our shower had very low pressure. Also, the WiFi signal was weak and the picture on the TV was fuzzy. Even after we got most of these issues resolved by the following afternoon, the AC was still not cool enough in our room as well as in the hallways and lobby of the hotel. The food was not good and quite often looked old. And to top it off, I got stuck in the elevator and the alarm to call for help was not working. I later learned that others in our party had also gotten stuck and had to pry the door open. Most of the folks at the reception desk were not very sympathetic when we brought our concerns to their attention. It was almost as if they thought we were being unreasonable. Huh? It will be very tough deciding on a hotel next time we go to Cancun. As I said at the beginning, this hotel has the best beach but lacks in other critical areas for a great vacation experience.


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Overall Rating: 3
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: california
Age: 45-54
Travel: 1-2 trips/year

August 8, 2017
so so

The hotel is in a prime location and that's probably the only thing it has going for it. The beautiful ocean and the walking distance to everything is very convenient. However, our rooms all had issues at one point or another. Their customer service could you a lot of improvement. The hotel is a little run down and the food wasn't the best.


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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: california
Age: 35-44
Travel: 1-2 trips/year

June 24, 2017

My son and I were traveling with several others for their senior trip. We had the best view of anyone else in our travel party. We had a corner balcony with ocean view on 2 sides. Our A/C was not even close to being cold but our view was so good that we didn't want to change rooms. We requested 2 double beds but got 1 king, but they sent up a rollaway bed at no extra charge since it was me and my teenage son sharing a room. The resort is very accommodating! We didn't care for the food, but we are very picky eaters and only like plain American food. I did find it odd that there are no salt and pepper shakers at any restaurant and when I asked for some they only brought little packets that were wet from moisture. There are very few spots in the entire resort that feel air conditioned. We booked this resort for the kids to celebrate their graduation and for that, the resort is top notch - beautiful pools and beach, in the middle of all the clubs, and plenty of good alcohol. I only heard music from the clubs 1 night (Tuesday - when they have a beach party) but it wasn't loud enough to keep me awake. We had two great theme night patio BBQ's that had wonderful food and entertainment. We had a great time! I read other reviews before I went that said there were no washcloths so I took my own but never needed them because they always gave us plenty. It was very clean.


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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Palm Springs, FL
Age: 45-54
Travel: 3-6 trips/year

Room Information

Krystal Cancun features 453 rooms with contemporary decor and featuring beautiful views of the Caribbean Sea. The sunset provides a new show every night. Every hotel room offers marble floors, a mini bar, an in-room safe and a flat screen TV. Rooms equipped for the physically challenged are also available.

Room Details

Standard - All Inclusive
Hotel/Studio Unit Details

Deluxe Ocean View - All Inclusive
Hotel/Studio Unit Details

Krystal Club - All Inclusive
Hotel/Studio Unit Details

What's to Love

Don't miss the authentic Mexican cuisine at the hotel's El Mortero Restaurant. The margaritas are out of this world, and the mariachi band is something special.

 

What We'd Change

The rooms at Krystal Cancun can feel a little cramped if you're staying with a lot of people, but the views are incredible and most of your time is spent at the pool and beach anyway.

 

Why You Should Go

Thanks largely to its location, this hotel offers great value for the money. It's just a short walk to nightlife, shopping and other entertainment.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Playground
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 24 Hour Front Desk
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • 3 Restaurants
  • 3 Bars/Lounges
  • Shopping
  • Multilingual Staff
  • Massage ($)
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Health Club
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Tennis Courts
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Krystal Cancun

Pso Kukulcan, km 9 lotes 9 y 9 A

+52 998 848 9800

Hotel Description

Krystal Cancun: Catch Some All-Inclusive Fun

Bask in the ideal balance of luxury and comfort at Krystal Cancun, a beachfront resort located within walking distance of Cancun's principal shopping and entertainment center. You'll have a wonderful time mixing and mingling with fellow guests during days chock-full of family-friendly activities.

Spend a leisurely afternoon by this resort's free-form pool as the soothing sound of the waterfall lulls you into an afternoon nap. Wake up with a quick dip, then float about as you gaze peacefully at the pool's infinity edge. Paddle to the swim-up bar for a zesty margarita. Then it's time to chill out in a comfy lounge chair on the beach under a thatched palapa or a Bali bed. Even if you're visiting in winter, when the beach at the front of the resort temporarily disappears, the sand terrace is there year round. Guests also have their choice of the resort's beach or a nearby public shore, where the water tends to be calmer during windy weather. To top it off, enjoy a variety of non-motorized water activities by simply presenting your all-inclusive bracelet at the marina at the resort. This family-friendly resort even offers a kids club. Drop off the little ones at Krystal Kamp Kids' Club, where they can enjoy the playground, shallow pool and a covered play area.

Ready to chow down? Aquamarina, overlooking the pool at Krystal Cancun, is the place to go whether you're in the mood for the buffet or an a la carte selection. Hacienda El Mortero serves up gourmet Mexican dishes to the accompaniment of a live mariachi band. Or try beachside Las Velas for lunch and snacks in an open-air setting. The Lobby Bar is where to head for a game of billiards during happy hour. In the evenings, check out Cascada Bar, where you can order a cool beverage while rocking in a swing seat, and when it's time to take it up a notch, Bulldog Cafe Nightclub rocks the house until the wee morning hours with exciting, unique shows and the latest music.

This hotel is All-Inclusive.
Features include:

  • Breakfast, lunch, dinner and snacks
  • Domestic and international drinks
  • Non-motorized water sports
  • Recreational activities during the day and kids' play area.
  • All tips and taxes


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

El Mortero
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Authentic, hacienda-style restaurant offering gourmet Mexican fare at its best. Mariachi band. A la carte. Reservations are required.

Aquamarina Restaurant
Type: International
Hours: Daily, 7am-11pm
Description: Air-conditioned restaurant overlooking pool. Open for buffet and a la carte breakfasts, lunch and dinner.

Las Velas
Type: Casual
Hours: Daily, 11am-5pm
Description: Open-air beachside spot serving buffet and a la carte lunches. Children's menu available.

All hours are subject to change.



BARS/NIGHTLIFE

Lobby Bar
The perfect meeting place with drinks, cocktails, billiard tables and a daily Happy Hour. Daily, 10am-midnight.

Cascada Bar & Swim-Up Bar
Relax on your own swing seat with refreshing drinks served by the infinity whirlpool. Daily, 10am-6pm.

Beach Club Bar
Appetizer service, tropical snacks and drinks make this the ideal place to relax. Daily, 10am-5pm.



BEACH

During the winter, the shallow beach fronting the resort disappears, but it builds up again in spring and summer. Year-round, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade. When winds create waves on the resort's side of Punta Cancun, guests can walk over to the bay side of the point, where they will usually find calm water along a public beach.

POOLS

A sundeck overlooking the sea features a free-form pool with waterfall at one end, swim-up bar at the other end, and an infinity-edge section in the middle. The resort also has a Jacuzzi for guests to enjoy.

SPORTS/ACTIVITIES

Water

  • Non-motorized water sports
  • Swimming

Land

  • Health club
  • Exercise room


INTERNET

Wi-Fi access is available only in the resort lobby.

SPA SERVICES

A variety of spa services are available for your utmost relaxation and rejuvenation for an additional charge. Services include:
  • Aromatherapy
  • Massages
  • Beauty treatments


WEDDING SERVICES

The resort has wedding services and honeymooners/anniversary package available to its guests. Please contact the resort directly for more information.

CHILD CARE

Krystal Kamp Kids Club offers a playground, shallow pool, and covered play area for a little piece of paradise.

ADDITIONAL INFORMATION

Location
Krystal Cancun is located 14 miles from Cancun International Airport (CUN). Approximate driving time to Krystal Cancun is 23 minutes.

Check In/Check Out
Check-in: 3pm, check-out: noon
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay Requirements
A 4-night minimum stay is required for travel Dec 25, 2017-Jan 1, 2018.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 8/26 - 12/20
Starting at $599 was $1029
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!
5 days, 4 nights
Travel Dates 1/3 - 2/1
Starting at $709 was $1179
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 2/2 - 3/23
Starting at $779 was $1289
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 4/8 - 4/30
Starting at $779 was $1199
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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