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Krystal Cancun

Mexico - Cancun

Our Rating
4 Nights with Air from $649 All-Inclusive
Info Customer Reviews Questions & Answers

Bask in the ideal balance of luxury and comfort at Krystal Cancun, a beachfront resort located within walking distance ... More

Customer Rating 72 Reviews
Value
 
3.5
Service
 
3.3
Beaches & Pools
 
4.1
Dining Options
 
3.0
Room Comfort
 
3.1
3.5 out of 5
"Great location, near the malls and night life. The hotel was clean and very nice. Food was very diverse, each day a different menu. Drinks were okay. Overall, good choice to stay." – Cancunloveronthebeach
47 out of 82 (57%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.5
Service
 
3.3
Beaches & Pools
 
4.1
Dining Options
 
3.0
Room Comfort
 
3.1
3.5 out of 5
"Great location, near the malls and night life. The hotel was clean and very nice. Food was very diverse, each day a different menu. Drinks were okay. Overall, good choice to stay." – Cancunloveronthebeach
47 out of 82 (57%) customers would recommend this product to a friend.
View View from the balcony View from the balcony mold on our sheets! Ocean view from night Ocean view from krystal cancun room
All Customer Reviews
1-4 of 72 reviews. Sort by
December 28, 2016
Left a lot to be desired

When we first arrived to the hotel we were told that we would not be getting the double beds that we requested and that only 1 king was available for the ocean view, which we paid more for. Because I was not on a "couples" vacation but on vacation with a friend that was very annoying. Our room was right next to an all night DJ and after numerous complaints were asked at 1:40 AM if we wanted to move. Because we had just arrived that night and we're dead tired we declined. It would've been nicer to receive that offer around 11:30pm when we first started complaining. Our room key would deactivate itself every day. This was possibly the most frustrating part of the trip. There are no courtesy phones on any floor. The way the hotel is set up everything is very detached from the main lobby. So every time we would make the trip back to our hotel room we would get there to only realize that our key did not work and then have to walk all the way back to the lobby because there are no phones on any floor and no staff ever around to check and see if you need anything. The staff would be so annoyed with us when we would let them know that our room key wasn't working, as if we wanted to walk across the hotel again The one time we did catch a manager in the hallway he was on his cell phone and he basically ignored us. He said he could not help us and we needed to go to the main lobby but never put his cell phone down. The food was terrible. The buffet food was cold. Room service never got the order right but made sure to remind us the fee was for the food and not the tip. Our last night (a Monday) the music started again at 10pm. We called the lobby to ask how long the music would be going and they said probably until around 2:30AM. After speaking to a manager they finally decided that they would put us in another room. But they only had rooms available in the nicer section of the hotel and it was obvious they didn't want to put us there. These rooms were available the whole time and they knew our frustration, instead of taking a bit of a pay cut for better customer experience (considering the hotel was extremely vacant anyway) they left us in a part of a hotel that basically got no attention and was being renovated. Thank God the weather and location was great. It made up for everything the hotel lacked. All of our issues could've easily been resolved if the hotel was more attentive to our needs and actually cared about our concerns.


3 of 3 found this helpful
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: NJ
Age: 35-44
Travel: 3-6 trips/year

November 17, 2016
Plane trouble

I work at the wynn hotel and the service in this hotel is better the room are clean good food easy access to the beach and restaurants in the strip I will be back in six months

Plane trouble
0 of 0 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Las vegas
Age: 45-54
Travel: 1-2 trips/year

October 15, 2016
Great deal

The booking was easy, the staff was professional and courteous, the hotel was amazing and the partner for ground transportation was just as good. Overall the best vacation that I have taken and being the first time in Cancun, this was the best birthday ever thanks to cheap caribbean.


0 of 0 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Columbus, OH
Age: 45-54
Travel: 1-2 trips/year

September 29, 2016
Not a bad place for the price

Overall the resort was in great shape. Clean. Attentive staff. Had an AC drip coming down into the bathroom and the maintenance guy showed up two minutes later and fixed it in under five minutes. Done. No further issues. The food choices were a bit ehh for me. It didn't really hit the spot in terms of quality or flavor. But everyone is different. Drinks for all-inclusive vacationers are local brands but you can request other ones that are available as well. Had really good bar tenders the entire time. Be sure to tip the bar tenders. Not required of course. It may be all-inclusive, but they are paid daily rates and it makes for a better overall experience for everyone if you tip those who take care of you. Doesn't have to be every drink, but at the end works just fine. All and all the place is good for a budgeted vacation. Can't complain about anything.


0 of 0 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
5.0
User Image

From: Atlanta, Georgia
Age: 25-34
Travel: 1-2 trips/year

Room Information

Krystal Cancun features 453 rooms with contemporary decor and featuring beautiful views of the Caribbean Sea. The sunset provides a new show every night. Every hotel room offers marble floors, a mini bar, an in-room safe and a flat screen TV. Rooms equipped for the physically challenged are also available.

Room Details

Standard - All Inclusive
Hotel/Studio Unit Details

Deluxe Ocean View - All Inclusive
Hotel/Studio Unit Details

Krystal Club - All Inclusive
Hotel/Studio Unit Details

What's to Love

Don't miss the authentic Mexican cuisine at the hotel's El Mortero Restaurant. The margaritas are out of this world, and the mariachi band is something special.

 

What We'd Change

The rooms at Krystal Cancun can feel a little cramped if you're staying with a lot of people, but the views are incredible and most of your time is spent at the pool and beach anyway.

 

Why You Should Go

Thanks largely to its location, this hotel offers great value for the money. It's just a short walk to nightlife, shopping and other entertainment.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Playground
  • Swimming Pool(s)
  • Scuba Diving ($)
  • 24 Hour Front Desk
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • 3 Restaurants
  • 3 Bars/Lounges
  • Shopping
  • Multilingual Staff
  • Massage ($)
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Health Club
  • Snorkeling ($)
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet in lobby
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Fishing
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Horseback Riding
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Tennis Courts
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Krystal Cancun

Pso Kukulcan, km 9 lotes 9 y 9 A

+52 998 848 9800

Hotel Description

Krystal Cancun: Catch Some All-Inclusive Fun

Bask in the ideal balance of luxury and comfort at Krystal Cancun, a beachfront resort located within walking distance of Cancun's principal shopping and entertainment center. You'll have a wonderful time mixing and mingling with fellow guests during days chock-full of family-friendly activities.

Spend a leisurely afternoon by this resort's free-form pool as the soothing sound of the waterfall lulls you into an afternoon nap. Wake up with a quick dip, then float about as you gaze peacefully at the pool's infinity edge. Paddle to the swim-up bar for a zesty margarita. Then it's time to chill out in a comfy lounge chair on the beach under a thatched palapa or a Bali bed. Even if you're visiting in winter, when the beach at the front of the resort temporarily disappears, the sand terrace is there year round. Guests also have their choice of the resort's beach or a nearby public shore, where the water tends to be calmer during windy weather. To top it off, enjoy a variety of non-motorized water activities by simply presenting your all-inclusive bracelet at the marina at the resort. This family-friendly resort even offers a kids club. Drop off the little ones at Krystal Kamp Kids' Club, where they can enjoy the playground, shallow pool and a covered play area.

Ready to chow down? Aquamarina, overlooking the pool at Krystal Cancun, is the place to go whether you're in the mood for the buffet or an a la carte selection. Hacienda El Mortero serves up gourmet Mexican dishes to the accompaniment of a live mariachi band. Or try beachside Las Velas for lunch and snacks in an open-air setting. The Lobby Bar is where to head for a game of billiards during happy hour. In the evenings, check out Cascada Bar, where you can order a cool beverage while rocking in a swing seat, and when it's time to take it up a notch, Bulldog Cafe Nightclub rocks the house until the wee morning hours with exciting, unique shows and the latest music.

This hotel is All-Inclusive.
Features include:

  • Breakfast, lunch, dinner and snacks
  • Domestic and international drinks
  • Non-motorized water sports
  • Recreational activities during the day and kids' play area.
  • All tips and taxes


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

El Mortero
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Authentic, hacienda-style restaurant offering gourmet Mexican fare at its best. Mariachi band. A la carte. Reservations are required.

Aquamarina Restaurant
Type: International
Hours: Daily, 7am-11pm
Description: Air-conditioned restaurant overlooking pool. Open for buffet and a la carte breakfasts, lunch and dinner.

Las Velas
Type: Casual
Hours: Daily, 11am-5pm
Description: Open-air beachside spot serving buffet and a la carte lunches. Children's menu available.

All hours are subject to change.



BARS/NIGHTLIFE

Lobby Bar
The perfect meeting place with drinks, cocktails, billiard tables and a daily Happy Hour. Daily, 10am-midnight.

Cascada Bar & Swim-Up Bar
Relax on your own swing seat with refreshing drinks served by the infinity whirlpool. Daily, 10am-6pm.

Beach Club Bar
Appetizer service, tropical snacks and drinks make this the ideal place to relax. Daily, 10am-5pm.



BEACH

During the winter, the shallow beach fronting the resort disappears, but it builds up again in spring and summer. Year-round, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade. When winds create waves on the resort's side of Punta Cancun, guests can walk over to the bay side of the point, where they will usually find calm water along a public beach.

POOLS

A sundeck overlooking the sea features a free-form pool with waterfall at one end, swim-up bar at the other end, and an infinity-edge section in the middle. The resort also has a Jacuzzi for guests to enjoy.

SPORTS/ACTIVITIES

Water

  • Non-motorized water sports
  • Swimming

Land

  • Health club
  • Exercise room


INTERNET

Wi-Fi access is available only in the resort lobby.

SPA SERVICES

A variety of spa services are available for your utmost relaxation and rejuvenation for an additional charge. Services include:
  • Aromatherapy
  • Massages
  • Beauty treatments


WEDDING SERVICES

The resort has wedding services and honeymooners/anniversary package available to its guests. Please contact the resort directly for more information.

CHILD CARE

Krystal Kamp Kids Club offers a playground, shallow pool, and covered play area for a little piece of paradise.

ADDITIONAL INFORMATION

Location
Krystal Cancun is located 14 miles from Cancun International Airport (CUN). Approximate driving time to Krystal Cancun is 23 minutes.

Check In/Check Out
Check-in: 3pm, check-out: noon
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay Requirements
A 4-night minimum stay is required for travel Dec 25, 2016-Jan 2, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Depart:  
Number of Rooms:
 
Room 1 Details:
  • Standard Room
  • Travel: April 16 - June 30, 2017
  • Book By: June 26, 2017
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5 days, 4 nights
Travel Dates 4/16 - 8/20
Starting at $649 was $1029
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!
5 days, 4 nights
Travel Dates 1/29 - 2/28
Starting at $689 was $1049
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!
5 days, 4 nights
Travel Dates 4/1 - 4/15
Starting at $809 was $1149
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!

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