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Imagine opening your front door and, instead of city sights and sounds, there are toucans flashing by and monkeys chatte
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Imagine opening your front door and, instead of city sights and sounds, there are toucans flashing by and monkeys chattering in the trees. That's how close the wildlife is at Iberostar Tucan Hotel in Playa del Carmen: 28 acres of lush jungle literally right outside the front door and home to monkeys, coatis, flamingos, iguanas, agoutis and peacocks! The ecosystem is part of the appeal of this Mayan Riviera family getaway. Kids get a kick out of exploring along stone walkways winding through the forest, pointing out tropical fish in the lagoons and posing with Mayan-inspired statues.
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"great place for families. Clean and very friendly staff." – FUN4ALL
29 out of 29 (100%) customers would recommend this product to a friend.Read All Reviews
All Customer Reviews
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May 17, 2012
great location, beautiiful beach
The Tucan is a very nice resort. Extremely well maintained with a friendly courteous staff. The pools are nice, lots of lounge chairs and a lot of shade if you need to get out of the sun. The beach is phenomenal and the water is crystal clear. Our room was great, cool, spacious and clean with a nice balcony. The beds were VERY firm. We knew that ahead of time and brought some mattress pads with us. My real issues were the pool closed too eary (7pm) and that for the most part, the food is mediocre at best. The reservation specialty restaurants were a cut above the buffets, but still nothing to get too excited about. Also, the drinks were mediocre, but since we are not big drinkers, it didn't matter that much. If your prime goal is a beautiful beach, this definitely fills the bill. If excellent dining is mandatory, keep looking.
metrocouple Top 1000 Contributor From:DFW Age:55-64 Travel:1-2 trips/year
May 10, 2012
I want to thank Cheap Caribbean for their amazing job in making this family vacation an awesome experience. I called not knowing who this organization was and explained to the travel counselor what I was trying to accomplish as a final gift to my wife and kids from their grandfather & "Dad" who passed away last May. He spent much time on the phone with me asking questions and researching option and said he would make it happen with in the price that I gave him and came up with the Iberostar Tucan. It was more than we expected and may family has some wonderful memories from the trip. It was a great set up for a 27,26 and 23 year old to have fun without any worries on mom & my part. Thanks Iberosatr and a special thanks to Cheap Caribbean & Liam!!!!!
We just arrived back to the states from Iberostar Tucan. We had a great time.
Positives: We were welcomed with a COLD drink, a Congo. Check in was flawless.
I could not have asked for more from the housekeepers. Our room was always very clean . She went above and beyond to make sure we had a good stock of refreshments...sprite, coke, beer, and lots of water. There were always little characters made out of towels.
Hospitality was the best. We never wanted for anything. no matter where we were at on the resort. We were always asked if we needed anything and service was quick.
The jungle and wildlife was beyond our expectations. The peacocks sure were proud. Walking the path to the beach was a new experience each and every time. I just wished we had stayed in building 13 or 14 to get a better monkey experience.
The Star team was incredible. Very good shows, and very friendly team. One dancer in particular, Heather was extremely nice and friendly not to mention an awesome dancer. They work so hard day and night to please the guests.
The pool bar is a little secluded but wasn't really an issue. We met a lot of nice people I will keep in touch with forever.
Only 2 negatives: The food on the buffet was repetitious, partly our fault...we only made reservations for one night at the Tropicale, which was really tasty. The only other negative is I thought there would have been more ocean view rooms. There is only one one ocean view building.
I would definitely return to this resort, it was just an awesome experience.
Overall, we were happy with the resort but will most likely try something different next time. We are both animal people and were drawn to the fact that the resort is set in a jungle atmosphere. We were not disappointed with that..every walk to the pool/beach was tons of fun. Monkeys, peacocks, iguanas, etc. As a young couple, we got a little bored at night. I am not sure if it was the time of the season or it is just a better resort for a calmer vacation or for families. Some things I wish were different....I wish there was a hottub somewhre on the resort. The swim up bar is seperated from the pool and in a shaded cove so my hopes of spending my day in the pool at the swim up bar didnt work out. Food is decent; steakhouse was the best. Last complaint, mattresses are hard as a rock!
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How is the beach at the Iberostar Quentzel resort6 answers
Is the beach smooth sand with no rocks? What is the resort like?
9 months ago
copper
The beach at Iberostar Quetzal is somewhat small and has been subject to errosion over the past few years. The resort is doing what they can to correct this however by rebuilding and sand-bagging the beach to keep it in tip-top shape! We have a few reviews on our website under the "ratings and reviews" section (found here http://agents.cheapcaribbean.com/core/resortAvailability/cc.3197.html) that can give you some first hand information about the property itself!
KateCC
The beach was great! We never wore watershoes. The flipflops came off the minute our feet hit the sand. It isn't necessarily smooth sand right down to the waters edge because of the coral and shells that wash up, but it wasn't painful on your feet, it was just more texture. Not a single rock to be found. The waves are perfect if you have kids who are steady on their feet. Take swim rings for the kids or yourself and ride the waves in to shore. You can touch for quite a ways out. The resort was just awesome! It felt very safe at all times. The food was plentiful and varied. Americans are definitely the minority here. If your room is up by the entrance, which ours was, you walk through a fabulous rainforest to get to the beach--just a 10 min. stroll. There were peacocks strutting across our path and monkeys flying through the trees overhead. We saw a couple of the shows in the evenings and 2-3 times a week, there are vendors who are allowed to set up tables near the restaurants---JEW the heck out of them. They have some very fine solid Sterling jewelry (unlike the silver plated that the higglers on the beach are hocking!) It was just great---you should go!
Gazebogal
We stayed on the Tucan side. The beach is not rocky at all. There was a slight dropoff (just one big step) when entering the water, then nice and smooth. I just entered a review you can read. We did speak to people staying at other resorts, and this seemed like the best beach of them all.
LittleMargarita
No rocks...just white sand. I went on my honeymoon back in June and we are going to try to go back every year. We loved this place. The resort is VERY CLEAN they have excellent customer service food is great, I reccomend it to everyone I speak to..
Joey1984
Beach is beautiful. Resort is like a mini jungle.
KTLynn
The beach is absolutely beautiful. The sand is so white and the water is so blue. Swimming is great.
penney
The beach is phenomenal. 40-60 yards of sand from resort grounds to water's edge, lots of chairs, virtually NO rocks, even well out into the ocean. We were very impressed with the cleanliness and beauty. Highly recommend doing the parasailing. It was great.
metrocouple
I am worried about dress codes in many restaurants at Tucan...CLose toe shoes?2 answers
1 month ago
Ada
Most resorts have a required dress code for their restaurants. Not all resorts have the same dress attire, however, the requirements are ultimately at the resort's descretion.
MariaCC
We just got back. Don't know that I saw any eveidence closed toe shoes were enforced or even required. Long pants for men, but it seemed that wans't strictly enforced either.
metrocouple
the best room location for family with children at Tucan2 answers
Hi, we are traveling with two small children and I am wondering what is the best room location (So we are not too far from pool, beach, restaurants, etc.....ideally in the middle of it all, but quiet.
1 month ago
Ada
Rooms are assigned upon arrival at the resort so room placement at the resort is unable to be guaranteed. Availability is based on the resort's occupancy level upon check in.
MariaCC
Bldg 1000 is on the beach, bldgs 1100, 1200 & 1300 are by the pools. The buildings are three floors with no elevators. You might want to request a ground floor or 2nd at most with kids to manage.
metrocouple
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Room Information
350 fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. Each room is equipped with air-conditioning, ceiling fan, hair dryer, iron and ironing board, satellite TV, mini bar, in-room safe and terrace or balcony.
The Iberostar Tucan is an authentic Riviera Maya experience. The resort blends with the ecosystem, so the wildlife is always right outside. Who doesn't love monkeys?!
What We'd Change
Reservations are required at the a la carte restaurants, but after you've tasted food that good, you'll understand why! All booked up? The buffets also taste great!
Why You Should Go
Lucy's Club for kids, a spa for ladies, sports for gents, and wildlife watching with the whole family. There's something for everyone in a gorgeous setting!
Available Amenities
Activities/Tours Assistance
Car Rental Available
Banquet Facilities
Beach
Volleyball
Business Center ($)
Child Care/Babysitting Services ($)
Children's Pool
Concierge Services
Conference Facilities
Cribs Available on Request
Fitness/Exercise Room
Gift Shop
Jacuzzi
Kayaks
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Snorkeling
Swim-Up Bar(s)
Swimming Pool(s)
Tennis Court(s)
Scuba Diving ($)
Shuttle Service
Windsurfing
Sailing
Aerobics
Steam Room
Basketball
Dance Classes
Medical Services ($)
Water Polo
Ping Pong
Disco
Billiards
Scuba Lessons
7 Restaurants
7 Bars/Lounges
Bocce Ball
Nightclub
Shopping
Massage ($)
Meeting Rooms ($)
Beach Towels
Spa Services ($)
Catamarans
Handicap Room Available
Wedding Services $$ -- Pre-arrange directly with resort
Room Service
Honeymoon Packages $$ -- Pre-arrange directly with resort
Aqua Aerobics
Wireless Hi-Speed Internet Access ($)
Amenities Subject to Change, with or without notice
Free Parking
Introductory Scuba Lesson
Additional Fees for some amenities may be required
Dive Shop ($)
Nearby Excursions & Attractions
Dive Shop Close by
Fishing Nearby
Golf Nearby
Shops/Shopping in Area
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.
Iberostar Tucan
Avda Xaman-ha, Lote Hotelero N�2
+52 984 877 2000
Hotel Description
Iberostar Tucan Hotel: It's a Jungle Out There
Imagine opening your front door and, instead of city sights and sounds, there are toucans flashing by and monkeys chattering in the trees. That's how close the wildlife is at Iberostar Tucan Hotel in Playa del Carmen: 28 acres of lush jungle literally right outside the front door and home to monkeys, coatis, flamingos, iguanas, agoutis and peacocks! The ecosystem is part of the appeal of this Mayan Riviera family getaway. Kids get a kick out of exploring along stone walkways winding through the forest, pointing out tropical fish in the lagoons and posing with Mayan-inspired statues.
Relax under a palapa while the sounds of the jungle mingle with the tumble of the surf on the resort's stunning sandy beach. The enormous, lake-style pool seems like a rainforest river, conveniently equipped with a swim-up bar for sipping mai tais. The wildlife is drawn by the smell of food, as you undoubtedly will be, at the resort's nine restaurants in raised platforms overlooking the lagoons. From the unagi at El Bonsai to ravioli at La Gondola, you'll have plenty of options. When night falls and jungle sounds fill the air, check out La Plaza Theatre Bar for culture-rich variety shows, or shake and shimmy at La Mascara Disco.
Whether you like to coast or let it rip full-throttle, Iberostar Tucan Hotel lets guests vacation at their own speed thanks to the all inclusive perks: kids can get crafty with balloon animals and crayons at Lucy's Club, while adults take catamarans and kayaks out on the water. Rack up the balls for a game of billiards or practice your jump shot. When you've given those muscles a workout, stop by the on-site spa for the cucumber-mint body treatment; it works miracles on tired legs.
After a day of sun and fun, there's nothing like flopping down on a comfy bed for a great night's sleep, and the standard guestrooms make it possible. Whether you're traveling with friends, someone special, or the entire family, the room's big enough for everyone to catch their Zzzs.
Other Details
Location
Located directly on a beach with views of the island of Cozumel; 10 minutes from the resort town of Playa del Carmen and 30 mi from Cancun.
Iberostar Tucan shares the property with Iberostar Quetzal. Guests staying at Iberostar Tucan have privileges to use the facilities at the sister resort, as well as Iberstar Resorts Paraiso Beach, Del Mar and Cozumel; however, transportation is not provided.
Check-In/Check-Out
Check-in: 3pm. Check-out: noon.
A three-night minimum stay is required at this resort.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music
Dining
A la carte restaurants require reservations, which may be made from 9am-11am and from 4pm-5:30pm daily with public relations at the hotel. A la carte dining guarantees are based on number of nights booked as follows:
Guests staying one-three nights will receive one guaranteed reservation
Guests staying four-six nights will receive two guaranteed reservations
Guests staying seven-10 nights will receive three guaranteed reservations
Guests staying 10-13 nights will receive four guaranteed reservations
Guests staying 14 nights will receive five guaranteed reservations
Guests staying more than 15 nights will have to check availability with public relations at the hotel
All Inclusive
Features:
Accommodations
Breakfast, lunch, dinner and snacks (available 24 hours/day)
International and domestic beer, wine, soft drinks and hot drinks
Sports (non-motorized watersports are available for one hour per person per day): windsurfing, kayaks, catamaran-sailing, fitness room and tennis
Diving lesson in the pool
Aerobics, archery, dance classes, gymnastics, billiards, bocce ball, table tennis, yoga, water polo, volleyball and beach games
Fitness center and aqua gym
Daytime entertainment
Mini club (ages 4-12) during the day
Kiddie disco
Nightly entertainment
Entrance to the discotheque
Taxes and gratuities
Not Included:
Motorized water sports
Golf
Scuba diving certifications and excursions
Fishing
Spa services
Babysitting after child care hours
Dining
Name: Tulum
Type: International
Hours: Breakfast, Daily 7am-10am; Dinner, Daily 6:30pm-10pm
Description: The very best in international cuisine awaits you in this buffet restaurant, serving breakfast and dinners. A wide range of meat and seafood dishes, as well as desserts are on the menu.
Name: Palapa Uxmal
Type: International
Hours: Daily 7am-4pm
Description: International buffet situated in the pool area. Serving continental breakfast, lunch buffet and snacks throughout the day.
Name: El Bonsai
Type: Asian
Hours: Dinner, Daily 6:30pm-10:30pm
Description: Japanese dishes created by expert chefs in this a la carte restaurant.
Reservations are required.
Dress code for dinner: elegant casual is the dress code for all a la carte restaurants. For gentlemen over the age of 12, long trousers, shirts with sleeves and closed-toe shoes are required.
Name: Tropical
Type: International
Hours: Daily 6:30pm-10:30pm
Description: Tropical is an international a la carte restaurant serving a wide selection of evening meals ranging from fruits and vegetables to all types of meat, fish and shellfish dishes and desserts.
Reservations are required.
Dress code for dinner: elegant casual is the dress code for all a la carte restaurants. For gentlemen over the age of 12, long trousers, shirts with sleeves and closed-toe shoes are required.
Name: La Marimba Steak House
Type: Steakhouse
Hours: Daily 6:30pm-10:30pm
Description: The La Marimba Steak House is an a la carte restaurant offering a wide selection of grilled and barbecued meat dishes.
Reservations are required.
Dress code for dinner: elegant casual is the dress code for all a la carte restaurants. For gentlemen over the age of 12, long trousers, shirts with sleeves and closed-toe shoes are required.
Name: La Gondola
Type: Italian
Hours: Daily 6:30pm-10:30pm
Description: La Gondola serves a la carte Italian cuisine for dinner.
Reservations are required.
Dress code for dinner: elegant casual is the dress code for all a la carte restaurants. For gentlemen over the age of 12, long trousers, shirts with sleeves and closed-toe shoes are required.
Name: La Hacienda
Type: Mexican
Hours: Daily 6:30pm-10:30pm
Description: Delicious local favorites are served for dinner in this Mexican a la carte restaurant.
Reservations are required.
Dress code for dinner: elegant casual is the dress code for all a la carte restaurants. For gentlemen over the age of 12, long trousers, shirts with sleeves and closed-toe shoes are required.
Name: Cozumel Main Buffet Restaurant
Type: International
Hours: Breakfast, Daily 6am-10am; Dinner, Daily 6:30pm-10pm
Description: International cuisine in a main buffet restaurant, serving fruits, salads, fish and meat, as well as desserts.
This restaurant is located in the Iberostar Quetzal Resort section.
Name: Palapa Marimba
Type: International
Hours: Daily 7am-4pm
Description: International buffet situated in the pool area. Serving lunchtime meals or a continental breakfast.
This restaurant is located at the Iberostar Quetzal Resort.
Beach
Iberstar Tucan is located directly on the beach, just steps from the Caribbean Sea. Lounges, palapas, hammocks and towel services are included, as well as a variety of water and beach activities.
Pools
The resort features a large, lake-style, tri-sectioned swimming pool on the edge of the jungle, as well as a swim-up bar, an activity pool for water aerobics, aqua gym and water polo and a separate children's pool.
Lounges, palapas and towel services are included.
Water activities
Guests may take advantage of swimming, windsurfing, snorkeling, catamarans, kayaking, water volleyball, water polo, aqua gym and aqua aerobics.
In addition, hotel facilities include a CDC, PADI, Gold Palm Resort diving center, run by Dressel Divers International (members of PADI, although they also cater for divers belonging to any other organization or federation). The diving center organizes numerous boat trips and scuba diving and snorkeling excursions, as well as diving lessons and a host of other water sports and activities. Its boats enable divers to set off directly from the hotel's private beach.
Sports
Activities include archery, tennis, basketball, beach volleyball, billiards, bocce ball, sailing, darts, football, kayaking, water aerobics, table tennis, water polo and windsurfing.
Bars
Beach Bar
The Beach Bar offers drinks and cocktails on the beach from 10am-6pm, daily.
Pool Bar/Swim-up Bar
The pool and swim-up bars provide refreshing drinks for the pool area. Open, daily 10am-6pm.
La Mascara Disco Bar
Dance into the night at the popular onsite disco. Open, nightly 8pm-3am.
La Plaza Theater Bar
The theater bar is the place for live nightly shows and entertainment and also features domestic brand and premium brand liquors and cocktails. Open, nighty 7pm-midnight.
Theater Bar Kiosk
The kiosk is located next the theater and provides drinks from 10am-7pm, daily.
Lobby Bar Tucan
The Tucan lobby bar supplies refreshments to guests from 9am-midnight, daily.
Lobby Bar Quetzal
The Quetzal lobby bar is available to guests of both resorts from 8am-1am, daily.
Night Life
Dancing:
La Mascara Disco Bar, a popular on-site disco, is open 8pm-3am.
Shows:
La Plaza Theater Bar features live nightly shows and entertainment, as well as domestic-brand and premium-brand liquors and cocktails. Open 7pm-midnight.
This resort also features family-friendly entertainment every night in the theater.
Exercise Facilities
The resort features an on-site exercise facility.
Child Care
Lucy's Club, for children ages 4-12, features supervised games and activities, including drawing, reading, playing, watching films and making friends.
This resort also features family-friendly entertainment every night in the theater.
Wedding Services
Wedding services are available, including a wedding planner, venue, decor, catering, flowers, cake, and dinner (a la carte or sit down). For specific wedding packages and services, contact the resort.
Spa Services
The hotel spa offers massages and treatments (for additional charge), as well as Jacuzzis and Turkish Baths.
Golf
The Iberostar Playa Paraiso Golf Club is located near the resort. Greens fees and rentals are not included in the all inclusive plan.
Internet
Wireless Internet connection is available in the lobby and in the business center for a fee.
metrocouple
