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Iberostar Tucan

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $469 All-Inclusive
Info Customer Reviews Questions & Answers

This tropical haven in gorgeous Playa del Carmen is a completely different animal - it's a rain forest refuge filled wit ... More

Customer Rating 191 Reviews
Value
 
4.5
Service
 
4.5
Beaches & Pools
 
4.7
Dining Options
 
4.0
Room Comfort
 
4.1
4.5 out of 5
"We did extensive review on all of the resorts from Cancun to Riviera Maya and came to the conclusion that the Iberostar Tucan/ Quetzal was the best resort. From the moment we arrived to the moment we l..." – GregorioSanto
197 out of 212 (93%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.5
Beaches & Pools
 
4.7
Dining Options
 
4.0
Room Comfort
 
4.1
4.5 out of 5
"We did extensive review on all of the resorts from Cancun to Riviera Maya and came to the conclusion that the Iberostar Tucan/ Quetzal was the best resort. From the moment we arrived to the moment we l..." – GregorioSanto
197 out of 212 (93%) customers would recommend this product to a friend.
Lobby Monkeys! our room Tucan Heaven One of the buffets Poolside Breakfast Mimosa! Entering the path into the jungle in front of our room Awesome animals always walking around your resort. The pool at night The Beach The outside Peacocks outside our building starbucks just down from the resort Peacock by room Beautiful Beach! Howler Monkey w/baby Beach in front of Hotel
All Customer Reviews
1-4 of 191 reviews. Sort by
September 7, 2017
A nice vacation - and would certainly go again

Overall, a really nice resort. Great employees- every one of them that we encountered were very nice and we enjoyed meeting them too. Our room was kept clean, our mini bar kept stocked - no complaints at all. The only odd thing about the room was no drawers anywhere for use-though they did have a bookcase in the closet which we utilized. Safe had a few issues-but service came as quickly as we called and resolved for us. The buffet was fine- quality of the food generally average, but there were exceptions - and there was plenty of variety- no one could possibly go hungry. No issues with drinks or the alcohol used in them. Only went to two specialty restaurants -the Mexican which we didn't care for - and the Steakhouse which was excellent the night we went. Security was efficient and polite and on the ball! Easy walk into Playacar Plaza and 90 pesos to get into town - There are a couple of things that keep this resort from being a full 5 palm trees- A) The pillows in the room were like rocks- literally had no movement to them and it was difficult to sleep well or comfortably as a result. Woke with a strained neck - or sore ear on one side (that was red too!) due to those pillows. Please, please, please consider getting some new ones. B) The rooms themselves could probably use a little revamping-but I don't personally care about that - so long as they are clean -and they were kept very clean and C) A little A/C in the restaurants would be nice -many of us are not used to that sort of heat (and humidity was high then too) and it is less enjoyable to dine when you are hot, or actually sweating. I know this is not unusual in Mexico, as I've been there many, many, many times - but some resorts you expect to fine it (like Iberostar -our first time to an Iberostar) Overall, though, a nice,clean place, warm friendly staff, an amazing beach, plenty of chairs poolside and on the beach - and walking thru the jungle area and seeing the wildlife and enjoying their antics was a really big plus that we greatly enjoyed. I would not hesitate to return and I would not hesitate to invite others to book there as well.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Pennsylvania
Age: 55-64
Travel: 3-6 trips/year

September 3, 2017
Amazing All Inclussive Vacation

We had an amazing time! Food was great, the staff was incredibly amazing! The hotel provides a natural environment where you can see all type of animals (including monkeys) anywhere at any time. If you like quiet on your vacation, this is the place for you. They don't have any night clubs so if you want to go dance at night time you need to exit the hotel. They have shows every night until 11 but it is more child/family oriented. Not too much to do after that. I would definitely come back to this place and recommend it to anyone who wants to visit Playa Del Carmen :)

Amazing All Inclussive Vacation Amazing All Inclussive Vacation
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Tamarac, FL
Age: 35-44
Travel: 1-2 trips/year

August 17, 2017

I would recommend this hotel especially if you have kids. My granddaughter had so much fun. You see birds walking in hotel lobby. The beach was great. The staff was very friendly. With all the negative publicity about Iberostar and Mexico in general, we felt safe staying here. We did a little shopping outside the resort we felt safe too.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Fort Myers, FL
Age: 45-54

August 14, 2017
Magnificent trip

The resort is in the perfect location.The beach is beautiful and clean.Some minor seaweed issues but,they are out there cleaning up as best as possible since they don't have any machinery like the other hotels.They have men out there with shovels and wheelbarrels.The pool area is clean.The Japanese restaurant is the best and Italian was second.The staff is just wonderful in all areas and go out of their way o make a perfect vacation.The grounds are impeccable.We cannot wait to go back again.This was our 7th return visit and our daughter and her family also came and they too are hooked.Thanks Iberostar Tucan for another magnificent vacation!!!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Holbrook,NY
Age: 55-64
Travel: 3-6 trips/year

Room Information

Iberostar Tucan features 350 fully appointed rooms with balconies or terraces housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. Each room is equipped with air-conditioning, ceiling fan, hair dryer, iron and ironing board, satellite TV, mini bar, in-room safe and terrace or balcony.

Room Details

Standard (DBL)
Hotel/Studio Unit Details

Junior Suite (JS)
Hotel/Studio Unit Details

Junior Suite Ocean Front (JSOF) (available beginning...
Hotel/Studio Unit Details

What's to Love

It's an all-inclusive, fam-tastic escape for the whole brood.

Chillaxing with Turkish baths, cucumber-mint body treatments, facials & more at the spa.

The peacocks posing, monkeys hanging out, and toucans doing their thing.

Dropping your whippersnappers off at the Kids Club while you grab an adult beverage.

 

What We'd Change

Reservations are required at the a la carte restaurants, but after you've tasted food that good, you'll understand why! All booked up? No worries, the buffets also taste great!

 

Why You Should Go

It's 30 miles from the Cancun airport - about a half an hour to this Beach Eden.

The hotel is natural habitat for coatis, flamingos, iguanas, fish, turtles & more.

Don't miss teeing off at the Iberostar Playa Paraiso Golf Club. Schwing.

On land, there's bocce ball, archery & volleyball. On sea, kayaking, snorkeling and windsurfing.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Windsurfing
  • Sailing
  • Basketball
  • Dance Classes
  • Water Polo
  • Ping Pong
  • Nightclub/Disco
  • Billiards
  • Scuba Lessons
  • 7 Restaurants
  • 5 Bars/Lounges
  • Bocce Ball
  • Nightclub
  • Shopping
  • Massage ($)
  • Conference Facilities ($)
  • Beach Towels
  • Spa Services ($)
  • Catamarans
  • Handicap Room Available
  • Wedding Services ($)
  • Room Service
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Wireless Internet Access ($)
  • Free Parking
  • Introductory Scuba Lesson
  • Dive Shop ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dive Shop(s)
  • Eco-Adventure Tour(s)
  • Fishing
  • Golf Course(s)
  • Mayan Ruins
  • Shopping

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Tucan

Avda Xaman-ha, Lote Hotelero N 2

+52 984 877 2000

Hotel Description

Iberostar Tucan Hotel: All-Inclusive & All-Critter-riffic

This tropical haven in gorgeous Playa del Carmen is a completely different animal - it's a rain forest refuge filled with fauna and flora. Paths at the resort allow you to wander around and gaze at all the coolio critters, including the resort's namesake, toucans. Mayan-inspired statues and tropical fish in the lagoons give it an exotic, magical feel. For uninterrupted bliss, hunker down under the palapas on the storybook beach. The soft sands and crystal clear waves will massage your body. Maybe even your soul.

DINING

Gastronomic Greatness, it is: everything from delish Mexican and Japanese, to mouthwatering Mediterranean and international. Dig in, beach citizens.

Tulum
Type: International
Hours: Breakfast- daily, 7am-10am; Dinner- daily, 6:30pm-10pm
Description: The very best in international cuisine awaits you in this buffet restaurant, serving breakfast and dinners. A wide range of meat and seafood dishes, as well as desserts are on the menu.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Palapa Uxmal
Type: International
Hours: Daily, 7am-4pm.
Description: International buffet situated in the pool area. Serving continental breakfast, lunch buffet and snacks throughout the day.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

Bonsai
Type: Asian
Hours: Daily, 6:30pm-10:30pm.
Description: Japanese dishes created by expert chefs in this a la carte restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

Tropical
Type: International
Hours: Daily, 6:30pm-10:30pm.
Description: International a la carte restaurant serving a wide selection of dinner meals ranging from fruits and vegetables to all types of meat, fish dishes and desserts.
Dress code:
Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

La Marimba Steakhouse
Type: Steakhouse
Hours: Daily, 6:30pm-10:30pm.
Description: A la carte restaurant with a wide selection of grilled and barbecued meat entrees. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

La Gondola
Type: Italian
Hours: Daily, 6:30pm-10:30pm.
Description: A la carte Italian cuisine. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6:30pm-10:30pm.
Description: Delicious local favorites served for dinner in this a la carte restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long trousers and a collared shirt.

A La Carte Dining Policy
A la carte restaurants require reservations, which may be made from 9am-11am and from 4pm-5:30pm daily with public relations at the hotel. A la carte dining guarantees are based on number of nights booked as follows:

    • Guests staying 3 nights receive 1 reservation in the restaurants.
    • Every 3 nights, you'll receive 1 more reservation.

All hours are subject to change.



BARS/NIGHTLIFE

It's always drink 'o clock around here. Grab libations at the pool, beach, lobby, theatre and sports bar. There's even an ice cream stand. Sweet.

El Kiosco Beach Bar
Offers drinks and cocktails on the beach. Daily, 10am-6pm.

La Cascada Aqua Bar
Provide refreshing drinks for the pool area. Daily, 10am-6pm.

La Mascara Disco Bar
Onsite disco bar. Daily, 11pm-3am.

La Plaza Theater Bar
Nightly shows and entertainment featuring domestic brand and premium brand liquors and cocktails. Daily, 5pm-midnight.

Tikal Lobby Bar
The Tucan lobby bar supplies refreshments to guests. Daily, 9am-midnight.



BEACHES AND POOLS

This gem-of-a-resort sits on a luscious, swoon-worthy beach, just steps from the turquoise sea. If you want to move inland, you can lounge by a glistening, lake-style pool hugged by palapas on the edge of the jungle. There's an activity pool, plus one for the kiddos. Dive in.

SPORTS/ACTIVITIES

Water

  • Swimming
  • Windsurfing
  • Snorkeling
  • Catamaran sailing
  • Kayaking
  • Water volleyball
  • Water polo
  • Aqua gym
  • Aqua aerobics

Land

  • Beach volleyball
  • Tennis
  • Archery
  • Basketball
  • Billiards
  • Bocce ball
  • Darts
  • Football
  • Table tennis

Golf
Guests may use the Iberostar Playa Paraiso Golf Club, located near the resort. Greens fees and rentals are not included in the all-inclusive plan.



INTERNET

Wireless Internet connection is available in the lobby and in the business center for an additional charge.

SPA SERVICES

The hotel spa offers a number of treatments that will leave you feeling relaxed and rejuvenated for an additional charge. Services include:
  • Massages
  • Facials
  • Turkish baths


WEDDING/HONEYMOON

Iberostar Tucan offers a number of wedding services to make your special day unforgettable. Services include a wedding planner, venue, decor, catering, flowers, cake and dinner for you and your guests. Please contact the resort directly for more information.

CHILD CARE

Lucy's Club offers supervised games and activities for children ages 4-12. Activities include:
  • Drawing
  • Reading
  • Playing
  • Watching movies

This resort also features family-friendly entertainment every night in the theater.



ADDITIONAL INFORMATION

Location
Iberostar Tucan is located 30 miles from Cancun International Airport (CUN) and five minutes from Playa del Carmen.

Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.

Minimum Stay
A 3-night minimum stay is required at this resort.

Spring Break Policy
During the dates of March 1, 2016 - April 9, 2016 & March 1, 2017 - April 15, 2017, Iberostar Tucan will only allow a maximum room occupancy of two adults or two adults and two children(0-12yrs).

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Environmental Levy Fee
The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective September 1, 2017. Hotels will collect 20 Mexican pesos per room per day on check out; the proceeds will be deposited in an environmental trust to fund local projects. The Municipalidad of Solidaridad thanks you for your understanding and support of this worthwhile endeavor. Thank you and enjoy your visit.



All hours, fees, amenities, information and services are subject to change without notice.
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