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Iberostar Quetzal

Mexico - Riviera Maya

Our Rating
5 Nights with Air from $619 All-Inclusive
Info Customer Reviews Questions & Answers

You've hit the beach jackpot at this expansive, breath-stealing hotel. Inside this portal to Mayan culture, you'll find ... More

Customer Rating 40 Reviews
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
4.4
Dining Options
 
3.6
Room Comfort
 
3.8
4.2 out of 5
"We loved the hotel and staff. Everyone was amazing. The food was really good. We have been to many all inclusive resorts and found this one to be the best. We definitely are planning a trip back. The ..." – travelgirllstar
40 out of 49 (82%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.2
Beaches & Pools
 
4.4
Dining Options
 
3.6
Room Comfort
 
3.8
4.2 out of 5
"We loved the hotel and staff. Everyone was amazing. The food was really good. We have been to many all inclusive resorts and found this one to be the best. We definitely are planning a trip back. The ..." – travelgirllstar
40 out of 49 (82%) customers would recommend this product to a friend.
The awesome sunrise pano from the water Beach Room
All Customer Reviews
1-4 of 40 reviews. Sort by
December 28, 2016
Excellent stay

Pros: The resort looks much better than on photographs. We enjoyed every minute of our stay. Staff is amazing. I love that we could walk to the town and felt so safe. Pool activities were so much fun. Food was great-there were options for all. Cons: Cocktails were inconsistent. Not much shade on the beach. We went there to celebrate my 50th birthday and I was a bit disappointed that no one acknowledged it. Overall, excellent resort and we will definitely be back.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Boston, MA
Age: 45-54
Travel: 3-6 trips/year

December 23, 2016
Friendliest staff yet.

We stayed here for 7 days and I needed more!! The food in my personal opinion was very good, huge variety at the buffets. The beach is amazing, did not step on a single rock in the ocean. The staff was by far the most friendly, fun loving staff I have experienced out of my 7 trips to mexico. The pool was good but the swim up bar is in an odd away from everything else pool, and there is only 1. Most other Iberostars I stayed at had multiple swim up bars. The only thing I would change about the rooms would be the strength of the fan or the air, my room was never cold enough for my liking. Definitely would suggest this resort to anybody wondering.

The awesome sunrise
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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Colorado
Age: 19-24
Travel: 1-2 trips/year

December 22, 2016
Fantastic Beach Getaway

We really enjoyed our time at this property! The staff was very friendly and helpful. The rooms were colorful, spacious and comfortable. We really enjoyed the wildlife! It was a lot of fun to watch the monkeys jumping from tree to tree. The beach was beautiful with gorgeous clear water and pure white sand. We easily got reservations at the specialty restaurants but the food overall was just o.k. The Japanese style restaurant was our favorite. We stuck to the omelette station for breakfast and the chicken for lunch. Loved all the ice cream, especially the soft serve! The bar in the lobby was very good and had the best liquor selection. The drinks were a little too sweet and fruity for me but the bartenders were happy to follow my instructions to get it just right. This is a great resort for families.The walking paths are dark and on the rustic side so bring flats. Dangerous to wear for high heels. We hope to return!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Boston, Ma
Age: 45-54
Travel: 3-6 trips/year

December 20, 2016
Beautiful resort.

Fourth time at this resort. Love the jungle feel. The size is perfect, not too large, The beach is amazing!!! Lots of variety for food. The only drawbacks: Entertainment could start earlier and more entertainment in the bar area. Have it every night. Check in still needs improvement. It could have been our check in agent as our friends had excellent checkin. The staff was very friendly and helpful as my husband needed the cart to get around the site because of a bad back. they were promp and very helpful. We will definitely return again.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Denver Co
Age: Over 65
Travel: 3-6 trips/year

Room Information

Iberostar Quetzal features 350 comfortable rooms that are designed to make you feel at home. They're housed in 3-story, bungalow style units surrounded by 28 acres of lush gardens. All rooms offer balconies or terraces, air-conditioning, ceiling fan, hair dryer, satellite TV, mini bar, and in-room safe.

Room Details

Standard
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

What's to Love

It's an all-inclusive bundle of beachy bliss. You'll have everything under the sun.

Unwinding during a beachfront massage while gazing at the sparkling sea.

Your offspring can run around at the kid's pool or Kid's Club while you chillax.

It's located five minutes from downtown Playa del Carmen. (Read: Plenty of good shopping.)

 

What We'd Change

There is a lot of activity at the pool because it's shared by the sister resort, Iberostar Tucan. However, the beach is usually quiet.

 

Why You Should Go

It's 55 minutes from the airport. Patience, young jellyfish. Arriving at paradise takes time.

You can snorkel at the Great Maya Reef and explore the cenotes, natural sinkholes.

There's a gym, yoga, beach volleyball and beach Zumba to stay in pristine shape.

12-hour room service. Whenever you want it within the hours of 11 a.m. and 11 p.m.

Available Amenities

  • Tour Assistance
  • Beach
  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Golf Course ($)
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Room Service ($)
  • Swim-Up Bar(s)
  • Pool Bar
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Windsurfing
  • Aerobics
  • 24 Hour All-Inclusive
  • Steam Room
  • Archery
  • Medical Services ($)
  • Water Skiing ($)
  • Ping Pong
  • Nightclub/Disco
  • Bicycles
  • 5 Bars/Lounges
  • Bocce Ball
  • 8 Restaurants
  • Multilingual Staff
  • Massage ($)
  • Snack Bar
  • Yoga
  • Massage/Spa Treatments ($)
  • Spa Services ($)
  • Catamarans
  • Handicap Room Available
  • Wedding Services ($)
  • Hammocks
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Towels
  • Pool Towels (complimentary)
  • Beach Hammocks and Umbrellas (complimentary)
  • Loungers at Beach and Pool
  • Free Parking
  • Tour and Island Information
  • Room Service - Limited
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Beauty Salon
  • Dining
  • Dive Shop(s)
  • Fishing
  • Fitness Center
  • Golf Course(s)
  • Hiking/Biking Trails
  • Mayan Ruins
  • Nightlife
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Watersports Rentals
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Quetzal

Avda Xaman-Ha, Lote Hetelero, No 2

+52 984 8 77 20 00

Hotel Description

Iberostar Quetzal: All-Inclusive & Sunforgettable

You've hit the beach jackpot at this expansive, breath-stealing hotel. Inside this portal to Mayan culture, you'll find limestone replicas of the Mayan gods and even real Mayan ruins to explore day in and day out. With palapas on the bewitching beach and a bar just a seashell's throw away, a peaceful booze snooze to the sound of the calming sea breeze is the day's demand, everyday. On top of all of this, you can dive into the water sports, beach and pool, and fancy unlimited food and drinks while you kick back and watch some flashy entertainment.

DINING

Your taste buds will praise you immediately after nomming at the steakhouse, Italian, or international buffet. You can also satisfy your sweet tooth by grabbing some delish dessert at the ice cream stand. Beach appetit.

Cozumel Restaurant
Type:
International
Hours: Continental Breakfast - daily, 4am-6:45am; Breakfast - daily, 7am-10am; Lunch - daily, 1pm-3pm; Dinner - daily, 6:30pm-10pm
Description: Main restaurant serving international buffets, featuring show cooking and special theme nights.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Tulum Restaurant
Type: International
Hours: Continental Breakfast - daily, 7am-10am; Dinner - daily, 6:30pm-10pm
Description: Buffet restaurant serving international cuisine, featuring show cooking and special theme nights.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Gondola
Type: Italian
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving Italian favorites like pasta and antipasti. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving traditional Mexican dishes with a modern twist. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Marimba
Type: Steakhouse
Hours: Daily, 6:30pm-10:30pm
Description: A la carte grill and steakhouse. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

El Bonsai
Type: Japanese
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving sushi and other Japanese dishes. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Palapa Uxmal
Type: Snack bar
Hours: Daily, 7am-4pm
Description: Beach/pool snack bar serving light meals and snacks throughout the day.

Tropical
Type: International
Hours: Daily, 6:30pm-10:30pm
Description: Serving fresh fruits, vegetables, salads, meats, seafood and a wide variety of rich desserts. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

A La Carte Dining Policy
A la carte dining guarantees are based on number of nights booked as follows:

  • 1-3 night stays: Guests receive one reservation guaranteed in a la carte restaurants.
  • 4-6 night stays: Guests receive two reservations guaranteed in a la carte restaurants.
  • 7-9 night stays: Guests receive three reservations guaranteed in a la carte restaurants.
  • 10-13 night stays: Guests receive four reservations guaranteed in a la carte restaurants.
  • 14 night stays: Guests receive five reservations guaranteed in a la carte restaurants.
  • More than 15 night stays: Check availability with guest relations at the hotel.

Guests may check daily with guest relations from 9am-11am and from 4pm-5:30pm regarding availability for the a la carte restaurants. Guests may reserve additional a la carte dinners based on space available.

All hours are subject to change.



BARS/NIGHTLIFE

Start your day off strong by hitting the beach bar, then mosey on over to the pool's swim-up bar, sports bar or the cigar lounge. When night falls, delight in a cocktail and watch as the sports bar transforms into a disco. Oh, and something to keep in mind if you're feelin' a little confident (or a buzz), Monday and Thursday night are Karaoke night.

La Cascada Aqua Bar
Swim-up bar. Daily, 10am-6pm (weather permitting).

La Plaza Theater Bar
Located in the theater. Daily, 5pm-midnight.

The Kiosk Beach Bar
Beach bar. Daily, 10am-7pm (weather permitting).

The Mask Discotheque
Sports bar and disco. Sports bar -daily, 8:30pm-10:30pm. Disco - daily, 10:30pm-3am.

Tikal
Lobby bar. Daily 9am-midnight.



BEACHES AND POOLS

Located on the swoon-worthy Playacar Beach, gentle sugar-sands and tantalizing turquoise waters await. As for a good ol' lounging session, there is one ginormous, glistening pool made for you to laze the day away.

SPORTS/ACTIVITIES

Water

  • Beach volleyball
  • Catamarans
  • Aqua gym
  • Windsurfing

Available for an additional charge:

  • Scuba diving
  • Snorkeling excursions
  • Water skiing
  • Banana boat
  • Boat trips
Land
  • Aerobics
  • Yoga
  • Archery
  • Shooting tournaments
  • Table tennis
  • Tennis
  • Cycling
  • Gymnastics
  • Boccia

Available for an additional charge:

  • Cycling
Golf
Golf is available at the championship-level Playacar Golf Club course for an additional charge.


INTERNET

Iberostar Quetzal offers an Internet cafe and Wi-fi in public areas for an additional charge.


SPA SERVICES

Spa Sensations is a full-service, modern spa that is ready to provide a number of relaxing and refreshing treatments for an additional charge. Daily, 9am-7pm.
  • Massages
  • Body treatments
  • Jacuzzi
  • Turkish bath
  • Hairdressing service


WEDDING SERVICES

The hotel has an area by the sea and another in the gardens that are the perfect place to tie the knot or renew your vows. If desired, the lucky couple can use the services of a wedding planner who will handle all the preparations and details. Please contact the resort directly for more information.

CHILD CARE

Lucy's Club offers supervised activities for children ages 4-12. Daily, 10:15am-5pm and 8pm-9:30pm. Activities include:
  • Drawing
  • Reading
  • Playing
  • Watching movies


ADDITIONAL INFORMATION

Location
Iberostar Quetzal is located 10 minutes from the resort town of Playa del Carmen and 30 miles from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required at this resort .

Spring Break Policy
During the dates of March 1, 2016 - April 9, 2016 & March 1, 2017 - April 15, 2017, Iberostar Quetzal will only allow a maximum room occupancy of two adults or two adults and two children(0-12yrs).

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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6 days, 5 nights
Travel Dates 8/13 - 9/30
Starting at $619 was $1049
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 3/3 - 4/15
Starting at $919 was $1279
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5 days, 4 nights
Travel Dates 4/16 - 8/12
Starting at $719 was $1069
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Only 9 days left to book!

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