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Rejuvenate your body and reinvigorate your spirit with a relaxation-packed escape to 28 acres of lush jungle paradise. I
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Rejuvenate your body and reinvigorate your spirit with a relaxation-packed escape to 28 acres of lush jungle paradise. Iberostar Quetzal is an all inclusive ode to Mayan culture, from limestone replicas of the Mayan gods to real Mayan ruins. Add to that views of Cozumel, glistening white sands and the clear blue waters of the Caribbean, and you've got ambiance to spare. Avid underwater explorers especially appreciate having a CDC PADI Gold Palm Resort diving center at the resort. The center offers several daily outings to about 15 different dive sites, from the underwater networks of the Great Maya Reef to exploratory expeditions into the cavernous underbelly of freshwater cave networks known as cenotes, as well as snorkeling options.
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5 out of 7 (71%) customers would recommend this product to a friend.Read All Reviews
All Customer Reviews
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September 13, 2011
Great Escape
The Quetzel is my favorite hotel and always offers a quality experience. Customer service continues to exceed all expectations. It is a real treat to walk through the rain forest and view a variety of interesting animals on the way to the beach. A tropical paradise offering gourmet food, activities and service that will keep you coming back time and time again. The natural setting offers a chance to enjoy the present, reflect on the past and look forward to the future. The Quetzel is truly a great escape!
The hotel has lovely grounds, full of wildlife. The rooms are very clean and comfortable and all of the staff we encountered were friendly and working hard. However, the food nearly ruined the experience. I did not have high expectations as I understand the resort has hundreds of people to feed on a limited budget... but that is no excuse for undercooking and overcooking what is served. It was always possible to find something that wasn't bad, but only after sampling most of the buffet. Perhaps the hotel should offer a narrower selection of food and concentrate on making it better.
The bartenders at the pool/beach bar never failed to be efficient and friendly despite having a constant queue of half-drunk, sweaty people demanding frozen drinks. However, with only two bartenders and 1 or 2 servers, I can't help thinking the resort makes it challenging to get a drink on purpose to save money. Still, the drinks were good when you finally got one -- not watered down. (The wine, however, was horrible).
The spa prices were the most expensive I have ever seen, with the exception of the Four Seasons!
We were kindly traferred to the Iberostar Paraiso Del Mar when we arrived at the Quetzal. The Quetzal was clean, beautiful and the staff was friendly. However, the Govt. was rebuilding the beach and it was unavailabel for use. The hotel was extremely accodating and the Paraiso was equal to the Quetzal. Food was great, and you had many choices. It was wonderful to have a full service bar and food right there on the beach. The pool, rooms and ground were very clean and gorgeous! We are sched. to visit twice in the next 6-8 months.
From:Kansas City ,MO Age:25-34 Travel:1-2 trips/year
August 2, 2010
2008 Women's Tropical Get-Away Iberostar Quetzal
Each summer, my women friends and I go away to the caribbean for an 8-day/7-night stay at an all-inclusive resort. I have been to three different Iberostar Resorts. All I have to say is...you cannot beat an Iberostar Resort. In 2008 us women went on our annual Women's Tropical Get-Away to the Iberostar Quetzal in the Mayan Riviera in MEXICO and had a wonderful time. The food & drinks, the accommodations, the buffet restaurants, the staff, the organized activities, and the well-kept beautiful grounds are great...we had no complaints there. The only odd thing I noticed about this particular resort was the beach area. Due to what the past hurricanes have done to their beaches in the past, they have placed these HUGE whale-size, sand-packed, burlap-looking bags out in front of their beaches in the ocean waters to prevent beach erosion from future hurricanes. If you like "the jungle feel"...with live animals....this is the place to be. I picked this place because of the abundance amount of foliage...plus, I heard about the monkeys that are seen in the trees as I knew my friend liked monkeys and she had never been to an Iberostar Resort. You also saw iguana, large rodent-looking animals (sorry..don't remember what they were called), peacocks, and other wildlife. The grounds are constantly kept immaculate. The beautiful flowers that are used to decorate our rooms each day with the towel animals. I would highly recommend going to the Iberostar Quetzal as well as any Iberostar Resort. I have been to other resorts at different locations and have found that all the Iberostar Resort's staff are always friendly and helpful...compared to some other resorts I've been to. You will not be disappointed when you book at an Iberostar Resort.
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1 question, 1 answer.
Is WI-Fi In the rooms of your hotel The Iberostar-Quetzal Hotel & if I* have An I-pad with Internet connection will it work in your hotel & our room.?1 answer
We are coming to your hotel about the last week of March. Please give me information on these two things
3 months ago
Cedar Rapids, IOwa
Usually, there is wi-fi available in the lobby of the resort, and a regular internet connection available in the rooms. It would be best to check directly with the resort regarding specific pricing for the internet and availability.
KristinCC
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Room Information
350 fully appointed rooms with balconies or terraces are housed in bungalow style 3-story units surrounded by 28 acres of lush, exuberant gardens. Each room is equipped with air-conditioning, ceiling fan, hair dryer, satellite TV, mini bar, and in-room safe.
This resort feels away from it all but is within walking distance of famous 5th Avenue in Playa del Carmen, with its vibrant nightlife and party atmosphere.
What We'd Change
There is a lot of activity at the pool because it's shared by the sister resort, Iberostar Tucan. However, the beach is usually quiet.
Why You Should Go
Nicely blending the convenience of Playa del Carmen with the natural beauty of Riviera Maya's coast and ancient ruins, Iberostar Quetzal Resort offers something for everyone.
Available Amenities
Activities/Tours Assistance
Banquet Facilities
Beach
Beach Bar
Business Center ($)
Cable/Satellite TV
Child Care/Babysitting Services ($)
Children's Pool
Concierge Services
Conference Facilities
Cribs Available on Request
Currency Exchange
Fitness/Exercise Room
Golf Course ($)
Jacuzzi
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Room Service ($)
Swim-Up Bar(s)
Pool Bar
Internet Access ($)
Swimming Pool(s)
Tennis Court(s)
Tropical Gardens
Scuba Diving ($)
Shuttle Service
Windsurfing
Aerobics
24 Hour All-Inclusive
Steam Room
Archery
Medical Services ($)
Water Skiing ($)
Ping Pong
Disco
Bicycles
7 Restaurants
5 Bars/Lounges
Bocce Ball
Shopping
Multilingual Staff
Massage ($)
Snack Bar
Meeting Rooms ($)
Yoga
Massage/Spa Treatments ($)
Spa Services ($)
Catamarans
Handicap Room Available
Wedding Services $$ -- Pre-arrange directly with resort
Dry Cleaning Services ($)
Hammocks
Honeymoon Packages $$ -- Pre-arrange directly with resort
Aqua Aerobics
Beach Volleyball
Wireless Hi-Speed Internet Access ($)
Amenities Subject to Change, with or without notice
Complimentary Beach Towels
Complimentary Pool Towels
Complimentary Beach Hammocks and Umbrellas
Complimentary Sun Loungers at Beach and Pool
Free Parking
Tour and Island Information
Room Service - Limited
Additional Fees for some amenities may be required
Car Rental Available ($)
Dive Shop ($)
Gift Shop ($)
ATM/Banking ($)
Babysitting ($)
Nearby Excursions & Attractions
Beach Nearby
Beauty Salon Nearby
Bicycles Nearby
Dive Shop Close by
Fishing Nearby
Fitness Center Nearby
Golf Nearby
Hiking/Biking Trails Nearby
Mayan Ruins 60 Minutes
Nightclubs in Area
Restaurants/Bars Nearby
Sailing Nearby
Scuba Diving Nearby
Shops/Shopping in Area
Snorkeling Nearby
Tennis Nearby
Water Skiing Nearby
Watersports in the area
Windsurfing Nearby
Map of Local Area
Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.
Iberostar Quetzal
Avda Xaman-Ha, Lote Hetelero, No 2
+52 984 8 77 20 00
Hotel Description
Iberostar Quetzal: All Inclusive Adventure
Rejuvenate your body and reinvigorate your spirit with a relaxation-packed escape to 28 acres of lush jungle paradise. Iberostar Quetzal is an all inclusive ode to Mayan culture, from limestone replicas of the Mayan gods to real Mayan ruins. Add to that views of Cozumel, glistening white sands and the clear blue waters of the Caribbean, and you've got ambiance to spare. Avid underwater explorers especially appreciate having a CDC PADI Gold Palm Resort diving center at the resort. The center offers several daily outings to about 15 different dive sites, from the underwater networks of the Great Maya Reef to exploratory expeditions into the cavernous underbelly of freshwater cave networks known as cenotes, as well as snorkeling options.
Guests looking to laze away the day opt for the resort-front stretch of Playacar Beach's perfect sands, equipped with complimentary loungers and shady palapas just a stone's throw from the pyramid-shaped beach bar, El Kiosco. Loungers and palapas also await your pleasures next to a massive tri-sectioned pool, complete with a very conveniently located swim-up bar. The hotel's kids' club has plenty of activities to keep the little ones interested.
Tantalize your taste buds with one of eight delectable dining options, including pasta at Italian extravaganza La Gondola, carnivorous classics at La Marimba's classic steakhouse and spicy local flavors at ? la carte Mexican restaurant, La Hacienda. Then whisk your certain someone away for an evening stroll through a lush tropical garden with stone- and marble-covered walkways and raised platforms overlooking lagoons filled with tropical fish.
With five bars like La Mascara, a sports bar and the theater bar, La Plaza, there's plenty of indoor atmosphere, too. But if you'd rather just chill, grab a hammock under a swaying palm and indulge in a late-evening massage at Iberostar Quetzal Spa. Later, meander back to your room and make yourself a cocktail from the mini bar for a wind-down celebration on your balcony or terrace. It's the perfect ending to a perfect day in paradise.
Other Details
Location
Located 10 minutes from the resort town of Playa del Carmen and 30 miles from Cancun.
Check-In/Check-Out
Check-in: 3pm. Check-out: noon.
A three-night minimum stay is required at this resort.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.
Spring Break Policy
Please be advised when traveling Mar 1, 2012-Apr 8, 2012 the maximum room occupancy will be two adults and two children, ages 12 and under. A third adult will not be allowed.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.
? La Carte Dining Policy
? la carte dining guarantees are based on number of nights booked as follows:
1-3 night stays: Guests will receive one reservation guaranteed in the ? la carte restaurants.
4-6 night stays: Guests will receive two reservations guaranteed in the ? la carte restaurants.
7-9 night stays: Guests will receive three reservations guaranteed in the ? la carte restaurants.
10-13 night stays: Guests will receive four reservations guaranteed in the ? la carte restaurants.
14 night stays: Guests will receive five reservations guaranteed in the ? la carte restaurants.
More than 15 night stays: Guests will have to check availability with public relations at the hotel.
Guests may check daily with public relations from 9am-11am and from 4pm-5:30pm regarding availability for the ? la carte restaurants. Guests may reserve additional ? la carte dinners based on space available.
All Inclusive
The All Inclusive Plan Features:
Breakfast, lunch, dinner and snacks
All beverages, including domestic drinks at the beach, pool, disco and lobby
Non-motorized water sports
Kids' club
Taxes and gratuities
Dining
Name: Restaurant Cozumel
Type: International
Hours: Continental Breakfast, Daily 4am-6:45am; Breakfast, Daily 7am-10am; Lunch, Daily 1pm-3pm; Dinner, Daily 6:30pm-10pm
Description: Main restaurant serving international buffets, featuring show cooking and special theme nights. Hours subject to change.
Dress code: for dinner no shorts or sleeveless T-shirts are allowed.
Name: Restaurant Tulum
Type: International
Hours: Continental Breakfast, Daily 7am-11:45am; Dinner, Daily 6:30pm-10pm
Description: Buffet restaurant serving international cuisine, featuring show cooking and special theme nights. Hours subject to change.
Dress code: for dinner no shorts or sleeveless T-shirts are allowed.
Name: La Gondola
Type: Italian
Hours: Daily, four seatings at 6:30pm, 7pm, 8:30pm and 9pm
Description: ? la carte restaurant serving Italian favorites like pasta and antipasti. Hours subject to change.
Reservations are required and may be made 9am-11am and 4pm-5:30pm with public relations at the hotel.
Dress code: elegant casual. For gentlemen over the age of 12, long trousers, shirts with sleeves and closed-toe shoes are required.
Name: La Hacienda
Type: Mexican
Hours: Daily, four seatings at 6:30pm, 7pm, 8:30pm and 9pm
Description: ? la carte restaurant serving traditional Mexican dishes with a modern twist. Hours subject to change.
Reservations are required and may be made 9am-11am and 4pm-5:30pm with public relations at the hotel.
Dress code: elegant casual. For gentlemen over the age of 12, long trousers, shirts with sleeves and closed-toe shoes are required.
Name: La Marimba
Type: Steakhouse
Hours: Daily, four seatings at 6:30pm, 7pm, 8:30pm and 9pm
Description: ? la carte grill and steakhouse. Hours subject to change.
Reservations are required and may be made 9am-11am and 4pm-5:30pm with public relations at the hotel.
Dress code: gentlemen are requested to wear slacks or Bermuda shorts (no jeans).
Name: El Bonsai
Type: Japanese
Hours: Daily, four seatings at 6:30pm, 7pm, 8:30pm and 9pm
Description: ? la carte restaurant serving sushi and other Japanese dishes. Hours subject to change.
Reservations are required and may be made 9am-11am and 4pm-5:30pm with public relations at the hotel.
Dress code: elegant casual. For gentlemen over the age of 12, long trousers (no jeans), shirts with sleeves and closed-toe shoes are required.
Name: Palapa Uxmal
Type: Snack bar
Hours: Continental Breakfast, Daily 10am-11:45am; Lunch, Daily noon-4pm; Snacks, Daily 4pm-6pm
Description: Beach/pool snack bar serving light meals and snacks throughout the day. Hours subject to change.
Name: Tropical
Type: Steakhouse
Hours: Daily, four seatings at 6:30pm, 7pm, 8:30pm and 9pm
Description: ? la carte steakhouse serving American-style steaks. Hours subject to change.
Reservations are required and may be made 9am-11am and 4pm-5:30pm with public relations at the hotel.
Dress code: gentlemen are requested to wear slacks or Bermuda shorts (no jeans).
Bars
Aqua Bar
Swim-up bar. Daily 10am-6pm (weather permitting).
La Plaza
Located in the theater. Daily 5pm-midnight.
El Kiosco
Beach bar. Daily 10am-7pm (weather permitting).
La Mascara
Sports bar and disco. Sports bar: Daily 8:30pm-10:30pm. Disco: Daily 10:30pm-3am.
Tikal
Lobby bar. Daily 9am-midnight.
All hours subject to change.
Beach
The hotel is located on beautiful Playacar Beach. Loungers and palapas for shade are available at the beach, as is a beach bar, El Kiosco.
Pools
Loungers and palapas for shade are available at the pool, which includes a swim-up bar, La Cascada.
Spa Services
Spa Sensations is a full-service modern spa (fees apply). Daily 9am-7pm. Hours subject to change.
Massages
Body treatments
Jacuzzi
Turkish bath
Hairdressing service
Water activities
Guests of the resort may enjoy:
Beach volleyball
Catamarans
Aqua gym
Windsurfing
Activities available for an additional charge:
Scuba diving
Snorkeling excursions
Water skiing
Banana boat
Boat trips
Child Care
Lucy's Club offers supervised activities for children ages 4-12. Daily 10:15am-5pm and 8pm-9:30pm. Hours subject to change.
Brina
