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Iberostar Quetzal

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $569 All-Inclusive
Info Customer Reviews Questions & Answers

You've hit the beach jackpot at this expansive, breath-stealing hotel. Inside this portal to Mayan culture, you'll find ... More

Customer Rating 43 Reviews
Value
 
4.3
Service
 
4.3
Beaches & Pools
 
4.5
Dining Options
 
3.6
Room Comfort
 
3.8
4.2 out of 5
"We loved the hotel and staff. Everyone was amazing. The food was really good. We have been to many all inclusive resorts and found this one to be the best. We definitely are planning a trip back. The ..." – travelgirllstar
44 out of 53 (83%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.3
Service
 
4.3
Beaches & Pools
 
4.5
Dining Options
 
3.6
Room Comfort
 
3.8
4.2 out of 5
"We loved the hotel and staff. Everyone was amazing. The food was really good. We have been to many all inclusive resorts and found this one to be the best. We definitely are planning a trip back. The ..." – travelgirllstar
44 out of 53 (83%) customers would recommend this product to a friend.
The awesome sunrise pano from the water Beach The view on our last day at the beach Sunrise from the lifeuguard stand on the beach Room
All Customer Reviews
1-4 of 43 reviews. Sort by
July 7, 2017
Price Matches the Experience

Overall, this was an excellent trip! I have mostly all positive things to say. Airport transfers: I used the shared round trip transfer through CC and it went perfectly. The van left almost immediately after checking in with Amstar and I was at the resort after only one stop before ours. Check-In process: I reserved a room on the Quetzal side, but they ended up putting us in a room on the Tucan side. I requested a first floor room with two double beds. Ended up in a 2nd floor room with one king bed. We called the front desk right away and they said they would call back in a few minutes. Forty minutes later we called again and then they came to move us. They moved us to a room with two double beds, but we were then on the 3rd floor. We needed a 1st floor room due to health issues, but were so sick of the process at that point that we didn't end up calling to request a switch again. The rooms were clean and comfortable. No issues. Beach: BEAUTIFUL! Nothing beats the clear blue water and white sand. There was a little bit of seaweed some of the days, but nothing that kept us from enjoying the water. My only negative about the beach was the issue with reserving chairs ahead of time. We would get to the beach by 10am every day and most days every single chair would be reserved with a towel, a shoe or a something of that nature. Often times we would see reserved chairs remain reserved and without anyone actually using them the entire day. That was frustrating. Pools: The air was very warm and humid and therefore the pools were quite warm. Honestly, they were so warm that it was not refreshing to be in them most of the days. However, they were beautiful and clean all day. Same issue with reserving chairs/finding a place to sit. Food: We ate at buffets on both sides of the resort (Quetzal definitely has a better view). We also ate at the beach snack bar, the Japanese restaurant and the Italian restaurant. For a smaller resort, the food was wonderful! I liked the food at this restaurant better than the food at Paraiso/Del Mar. The service in all eating areas was excellent and no issues with getting sick. Service: Star Friends were great as always! They did a great job at making you feel like a best friend and encouraging us to participate in the activities. I especially appreciated the fitness instructor. He was very helpful and encouraging in the gym and made water aerobics a lot of fun. The one thing I was disappointed with service wise was the pool and beach servers. At other resorts the service has been excellent with coming to ask if we need anything to drink throughout the day. I stayed there for a week and had someone ask me if I wanted a drink at the beach/pool only 2 times total the entire week. This part was a little disappointing because I noticed the servers were only going to the people who they knew would tip them each time. I'm not stingy and I tipped throughout the week, but when I was not even given a chance to be served, I wasn't given a chance to tip. Grounds: Workers were constantly working on the resort to keep it looking spotless. I saw trash on the ground very few times. There are some awesome paths through the jungle that lead to a waterfall and monkeys. We spent quite a bit of time exploring these paths and listening to the waterfall.

The view on our last day at the beach Sunrise from the lifeuguard stand on the beach
0 of 0 found this helpful
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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Grand Rapids, MI
Age: 19-24
Travel: 1-2 trips/year

June 24, 2017
Great Value!

Our booking with Cheap Caribbean was a great value for our money! (My hubby and I are both teachers). The staff was friendly, service was pretty good, restaurants were nice (3 specialty and 2 buffets), and views were amazing! Nature is all around and the turquoise and deep blue waters of the ocean are to die for! There is a Mercado within walking distance, and the hotel staff are more than ready to share choices for adventures! :)

Great Value!
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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Weatherford, TX
Age: 35-44

June 21, 2017
Great Service

Price was good, Beach access was perfect, service was flawless, food quality was okay, pool was perfect, drinks were good, overall I would rate this place an 8 out of 10.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Dallas, Texas
Age: 25-34

December 28, 2016
Excellent stay

Pros: The resort looks much better than on photographs. We enjoyed every minute of our stay. Staff is amazing. I love that we could walk to the town and felt so safe. Pool activities were so much fun. Food was great-there were options for all. Cons: Cocktails were inconsistent. Not much shade on the beach. We went there to celebrate my 50th birthday and I was a bit disappointed that no one acknowledged it. Overall, excellent resort and we will definitely be back.


3 of 5 found this helpful
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Boston, MA
Age: 45-54
Travel: 3-6 trips/year

Room Information

Iberostar Quetzal features 350 comfortable rooms that are designed to make you feel at home. They're housed in 3-story, bungalow style units surrounded by 28 acres of lush gardens. All rooms offer balconies or terraces, air-conditioning, ceiling fan, hair dryer, satellite TV, mini bar, and in-room safe.

Room Details

Standard
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

Junior Suite Ocean Front (available beginning 11/1/17)
Hotel/Studio Unit Details

What's to Love

It's an all-inclusive bundle of beachy bliss. You'll have everything under the sun.

Unwinding during a beachfront massage while gazing at the sparkling sea.

Your offspring can run around at the kid's pool or Kid's Club while you chillax.

It's located five minutes from downtown Playa del Carmen. (Read: Plenty of good shopping.)

 

What We'd Change

There is a lot of activity at the pool because it's shared by the sister resort, Iberostar Tucan. However, the beach is usually quiet.

 

Why You Should Go

It's 55 minutes from the airport. Patience, young jellyfish. Arriving at paradise takes time.

You can snorkel at the Great Maya Reef and explore the cenotes, natural sinkholes.

There's a gym, yoga, beach volleyball and beach Zumba to stay in pristine shape.

12-hour room service. Whenever you want it within the hours of 11 a.m. and 11 p.m.

Available Amenities

  • Tour Assistance
  • Beach
  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Golf Course ($)
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Room Service ($)
  • Swim-Up Bar(s)
  • Pool Bar
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Windsurfing
  • Aerobics
  • 24 Hour All-Inclusive
  • Steam Room
  • Archery
  • Medical Services ($)
  • Water Skiing ($)
  • Ping Pong
  • Nightclub/Disco
  • Bicycles
  • 5 Bars/Lounges
  • Bocce Ball
  • 8 Restaurants
  • Multilingual Staff
  • Massage ($)
  • Snack Bar
  • Yoga
  • Massage/Spa Treatments ($)
  • Spa Services ($)
  • Catamarans
  • Handicap Room Available
  • Wedding Services ($)
  • Hammocks
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Towels
  • Pool Towels (complimentary)
  • Beach Hammocks and Umbrellas (complimentary)
  • Loungers at Beach and Pool
  • Free Parking
  • Tour and Island Information
  • Room Service - Limited
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Beauty Salon
  • Dining
  • Dive Shop(s)
  • Fishing
  • Fitness Center
  • Golf Course(s)
  • Hiking/Biking Trails
  • Mayan Ruins
  • Nightlife
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Watersports Rentals
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Quetzal

Avda Xaman-Ha, Lote Hetelero, No 2

+52 984 8 77 20 00

Hotel Description

Iberostar Quetzal: All-Inclusive & Sunforgettable

You've hit the beach jackpot at this expansive, breath-stealing hotel. Inside this portal to Mayan culture, you'll find limestone replicas of the Mayan gods and even real Mayan ruins to explore day in and day out. With palapas on the bewitching beach and a bar just a seashell's throw away, a peaceful booze snooze to the sound of the calming sea breeze is the day's demand, everyday. On top of all of this, you can dive into the water sports, beach and pool, and fancy unlimited food and drinks while you kick back and watch some flashy entertainment.

DINING

Your taste buds will praise you immediately after nomming at the steakhouse, Italian, or international buffet. You can also satisfy your sweet tooth by grabbing some delish dessert at the ice cream stand. Beach appetit.

Cozumel Restaurant
Type:
International
Hours: Continental Breakfast - daily, 4am-6:45am; Breakfast - daily, 7am-10am; Lunch - daily, 1pm-3pm; Dinner - daily, 6:30pm-10pm
Description: Main restaurant serving international buffets, featuring show cooking and special theme nights.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Tulum Restaurant
Type: International
Hours: Continental Breakfast - daily, 7am-10am; Dinner - daily, 6:30pm-10pm
Description: Buffet restaurant serving international cuisine, featuring show cooking and special theme nights.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Gondola
Type: Italian
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving Italian favorites like pasta and antipasti. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving traditional Mexican dishes with a modern twist. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Marimba
Type: Steakhouse
Hours: Daily, 6:30pm-10:30pm
Description: A la carte grill and steakhouse. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

El Bonsai
Type: Japanese
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving sushi and other Japanese dishes. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Palapa Uxmal
Type: Snack bar
Hours: Daily, 7am-4pm
Description: Beach/pool snack bar serving light meals and snacks throughout the day.

Tropical
Type: International
Hours: Daily, 6:30pm-10:30pm
Description: Serving fresh fruits, vegetables, salads, meats, seafood and a wide variety of rich desserts. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

A La Carte Dining Policy
A la carte dining guarantees are based on number of nights booked as follows:

  • 1-3 night stays: Guests receive one reservation guaranteed in a la carte restaurants.
  • 4-6 night stays: Guests receive two reservations guaranteed in a la carte restaurants.
  • 7-9 night stays: Guests receive three reservations guaranteed in a la carte restaurants.
  • 10-13 night stays: Guests receive four reservations guaranteed in a la carte restaurants.
  • 14 night stays: Guests receive five reservations guaranteed in a la carte restaurants.
  • More than 15 night stays: Check availability with guest relations at the hotel.

Guests may check daily with guest relations from 9am-11am and from 4pm-5:30pm regarding availability for the a la carte restaurants. Guests may reserve additional a la carte dinners based on space available.

All hours are subject to change.



BARS/NIGHTLIFE

Start your day off strong by hitting the beach bar, then mosey on over to the pool's swim-up bar, sports bar or the cigar lounge. When night falls, delight in a cocktail and watch as the sports bar transforms into a disco. Oh, and something to keep in mind if you're feelin' a little confident (or a buzz), Monday and Thursday night are Karaoke night.

La Cascada Aqua Bar
Swim-up bar. Daily, 10am-6pm (weather permitting).

La Plaza Theater Bar
Located in the theater. Daily, 5pm-midnight.

The Kiosk Beach Bar
Beach bar. Daily, 10am-7pm (weather permitting).

The Mask Discotheque
Sports bar and disco. Sports bar -daily, 8:30pm-10:30pm. Disco - daily, 10:30pm-3am.

Tikal
Lobby bar. Daily 9am-midnight.



BEACHES AND POOLS

Located on the swoon-worthy Playacar Beach, gentle sugar-sands and tantalizing turquoise waters await. As for a good ol' lounging session, there is one ginormous, glistening pool made for you to laze the day away.

SPORTS/ACTIVITIES

Water

  • Beach volleyball
  • Catamarans
  • Aqua gym
  • Windsurfing

Available for an additional charge:

  • Scuba diving
  • Snorkeling excursions
  • Water skiing
  • Banana boat
  • Boat trips
Land
  • Aerobics
  • Yoga
  • Archery
  • Shooting tournaments
  • Table tennis
  • Tennis
  • Cycling
  • Gymnastics
  • Boccia

Available for an additional charge:

  • Cycling
Golf
Golf is available at the championship-level Playacar Golf Club course for an additional charge.


INTERNET

Iberostar Quetzal offers an Internet cafe and Wi-fi in public areas for an additional charge.


SPA SERVICES

Spa Sensations is a full-service, modern spa that is ready to provide a number of relaxing and refreshing treatments for an additional charge. Daily, 9am-7pm.
  • Massages
  • Body treatments
  • Jacuzzi
  • Turkish bath
  • Hairdressing service


WEDDING SERVICES

The hotel has an area by the sea and another in the gardens that are the perfect place to tie the knot or renew your vows. If desired, the lucky couple can use the services of a wedding planner who will handle all the preparations and details. Please contact the resort directly for more information.

CHILD CARE

Lucy's Club offers supervised activities for children ages 4-12. Daily, 10:15am-5pm and 8pm-9:30pm. Activities include:
  • Drawing
  • Reading
  • Playing
  • Watching movies


ADDITIONAL INFORMATION

Location
Iberostar Quetzal is located 10 minutes from the resort town of Playa del Carmen and 30 miles from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required at this resort .

Spring Break Policy
During the dates of March 1, 2016 - April 9, 2016 & March 1, 2017 - April 15, 2017, Iberostar Quetzal will only allow a maximum room occupancy of two adults or two adults and two children(0-12yrs).

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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