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Iberostar Quetzal

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $559 All-Inclusive
Info Customer Reviews Questions & Answers

You don't have to build a mayan temple to rejuvenate your body and spirit at Iberostar Quetzal. You just have to visit! ... More

Customer Rating 35 Reviews
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
4.4
Dining Options
 
3.5
Room Comfort
 
3.7
4.1 out of 5
"I have been to Iberostar Tucan/Quelzal several times. Each time the experience has been good." – travlrjim
34 out of 43 (79%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
4.4
Dining Options
 
3.5
Room Comfort
 
3.7
4.1 out of 5
"I have been to Iberostar Tucan/Quelzal several times. Each time the experience has been good." – travlrjim
34 out of 43 (79%) customers would recommend this product to a friend.
Room Beach pano from the water
All Customer Reviews
1-4 of 35 reviews. Sort by
August 18, 2016
A do-over for sure

My husband has COPD so was concerned that much of the resort was not air conditioned. However, He found the sports bar and we made reservations for night meals in the air conditioned restaurants. He also enjoyed the swim up bar. The rooms were nice and cool. For me, the beaches were beautiful and clean. The service was excellent. We loved seeing the towel animal each night. Very unique. The food was outstanding. The variety was amazing. We also enjoyed the wild life (holler monkeys, peacocks, swans, ducks, turtles, iguanas, and some rat/rabbit like animal. The rooms need to grounded or have a surge protector. My PC zapped me more than once. I'm definitely going back.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Ormond Beach FL
Age: 55-64
Travel: 1-2 trips/year

July 24, 2016
Great Location

We have stayed at 5 or 6 Iberostar properties. This one is good. The pool is lackluster and the we only found one dining reservation our entire trip. Food was about the same quality you would get from any resort. Some of the Iberostars including this one make you keep up with towel cards, it's an annoying policy that I think they should suspend. The location and proximity to downtown Playa Del Carmen is great. The beach is great as well. They only had one waitress for the beach which is not enough but you get what you pay for. Overall I would recommend this resort to people who want a cheap deal and don't want to stay in Cancun or Riviera Maya.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
4.0
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From: Dallas, Texas
Age: 19-24
Travel: 3-6 trips/year

July 20, 2016
Would not recommend

I was really excited to go on this trip because it was my first time going to an all inclusive resort, as well as my first time to Mexico. Upon arriving we got our room assignment and we didn't realize that the resort was set up so the areas where the rooms are are set up in a line. So there was rooms right by the lobby and it led all the way down to the beach. We were placed right in the middle, which I wish I had known ahead of time that it was set up like this. To get closer to the beach, we had to upgrade and that cost extra money. I was not impressed with the buffet food at all. Breakfast was probably my favorite part, but I ate the same pancakes everyday. The food was pretty bland and the flavors weren't there. The same went for the dessert. I thought it would be great because of all the variety, but it didn't meet my expectations. The best part of the buffet probably had to be the fruit. If i ever found a food I did like, it was frustrating because by the time I would finish eating and wanted to get more it was either all gone and they didn't replace it, or it was never available again on a different day. Setting up reservations for dinner was such a hassle. It was nearly impossible to set up a reservation, which forced us to eat at the buffet everyday. The two restaurants we did get into were Mediterranean and the Japanese Hibachi. The Mediterranean was not good and the hibachi was great, but took forever. I tried to make a reservation for our last day, Saturday, on a Thursday and was told that if I made the reservation it would not save in the system and I would need to come back and make a reservation on Saturday. I came back the next day and the same woman working the desk was able to get me in for a Saturday reservation, but it was only at one restaurant that they had available. I thought this was strange and was also frustrated because if I had made the reservation Thursday, I probably could have gotten into another restaurant I wanted. Not only that, but it was frustrating to pass by the restaurants in the evening and see that there were always at least 3 or 4 tables empty, but they said they never had any open reservations. The pool area is always severely packed and we had to go and reserve spots at 6:30am by leaving our towels just to have a good spot at the pool. But then if you do that, they tell you that it is forbidden to do and your stuff will be removed (none of our stuff ever was). If you don't get there early, you'll be left with a random one or two seats around the pool or going to chairs on the beach. We came with a group that had little kids and babies and they didn't have much for them. They had a little pool area that was small and no activities geared toward them like the adults. The rooms were okay. The double beds were small, barely fit two people on one. There was nothing special about them. I was super excited for the unlimited drinks, but they were awful. The alcohol you could tell was cheap and tasted terrible. I couldn't find an alcoholic drink I liked and having only one type of beer draft was disappointing. The drinks in the bar lobby's were better, but still not as great as you would find in the states. The night entertainment was lacking. There was only one show. I was hoping for more of a variety of different things because it could be boring at times, but maybe a bigger resort would be more suited for this. The only amazing part was the beach because of how beautiful it was. The pool itself was also good too, very very warm, almost like hot water though, but I'm not sure if thats common for the area. As well as the service. People were very nice and always willing to help. Unfortunately, we had an instance where a person in our group had a large sum of money stolen from them and that put our distrust into the people there a little bit, which is why I only gave them a 3. Overall, I wouldn't recommend going here. We went as a big group and part of the group already made the reservation for this place, so we went along with it. I would have rather gone to the other Iberostar that was more up the road because it seems better overall, but in general would have liked another resort. I wouldn't come back, don't waste your time or money.


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Overall Rating: 2
Value
 
1.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: NY
Age: 19-24
Travel: 1-2 trips/year

June 27, 2016
Don't waist your time our your money

When I read poor reviews on a site, I had a tenancy to think... oh well they were just being mean. I totally have a different perspective and will take every review into account in the future. I have stayed at this resort 2 previous times. This resort has slowly went down hill on service and front desk being accommodating. Front desk (wish I could remember his name) was so so so rude at check in. We had to wait 2 hrs for our room, we asked for 1st floor he said that's what he has (we were on the third). Tried to change he said he couldn't (?) Why give us the option. I thought, ok that's minor... We had no wash cloths, phone didn't work so had to make the LONG trip back to front desk, said they will have them there, we received them the morning of the third day (was difficult washing with a bath towel). BEDS ARE HARD AS A ROCK... asked for foam cover that took another two days... I complained to Guest Services, (she was super nice) said yes they have had so many complaints but nothing she could do, other than advise me to write a review. It rained, I asked front desk for a umbrella, she said its in our closet, I said no there wasn't one, after having a 30 minute argument about not having one, she said they were out!!! OH AND POOLS CLOSE AT 7 SHARP!!! No pool side entertainment. A friend stayed next door at RIU YUCATAN and LOVED IT. WAS SO Jealous.. Strongly suggest saying next door at RIU.... My next trip that's where I'll be. WILL NEVER GIVE IBEROSTAR ANOTHER DIME OF MY MONEY


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Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: USA
Age: 45-54
Travel: 1-2 trips/year

Room Information

Iberostar Quetzal features 350 comfortable rooms that are designed to make you feel at home. They're housed in 3-story, bungalow style units surrounded by 28 acres of lush gardens. All rooms offer balconies or terraces, air-conditioning, ceiling fan, hair dryer, satellite TV, mini bar, and in-room safe.

Room Details

Standard
Hotel/Studio Unit Details

Junior Suite
Hotel/Studio Unit Details

What's to Love

Iberostar Quetzal feels away from it all but is within walking distance of famous 5th Avenue in Playa del Carmen, with its vibrant nightlife and party atmosphere.

 

What We'd Change

There is a lot of activity at the pool because it's shared by the sister resort, Iberostar Tucan. However, the beach is usually quiet.

 

Why You Should Go

Nicely blending the convenience of Playa del Carmen with the natural beauty of Riviera Maya's coast and ancient ruins, Iberostar Quetzal offers something for everyone.

Available Amenities

  • Tour Assistance
  • Beach
  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Golf Course ($)
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Room Service ($)
  • Swim-Up Bar(s)
  • Pool Bar
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Windsurfing
  • Aerobics
  • 24 Hour All-Inclusive
  • Steam Room
  • Archery
  • Medical Services ($)
  • Water Skiing ($)
  • Ping Pong
  • Nightclub/Disco
  • Bicycles
  • 5 Bars/Lounges
  • Bocce Ball
  • 8 Restaurants
  • Multilingual Staff
  • Massage ($)
  • Snack Bar
  • Yoga
  • Massage/Spa Treatments ($)
  • Spa Services ($)
  • Catamarans
  • Handicap Room Available
  • Wedding Services ($)
  • Hammocks
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Towels
  • Pool Towels (complimentary)
  • Beach Hammocks and Umbrellas (complimentary)
  • Loungers at Beach and Pool
  • Free Parking
  • Tour and Island Information
  • Room Service - Limited
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Beauty Salon
  • Dining
  • Dive Shop(s)
  • Fishing
  • Fitness Center
  • Golf Course(s)
  • Hiking/Biking Trails
  • Mayan Ruins
  • Nightlife
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Watersports Rentals
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Quetzal

Avda Xaman-Ha, Lote Hetelero, No 2

+52 984 8 77 20 00

Hotel Description

Iberostar Quetzal: Experience An All-Inclusive Adventure

You don't have to build a mayan temple to rejuvenate your body and spirit at Iberostar Quetzal. You just have to visit! When you travel to the beautiful Iberostar Quetzal, you'll discover a relaxation-packed escape nestled inside 28 acres of lush jungle paradise. Iberostar Quetzal is an all-inclusive ode to Mayan culture: everything from limestone replicas of the Mayan gods to real Mayan ruins, you'll get a taste of the Mayan life at Iberostar Quetzal. If that isn't enough, you can also take advantage of beautiful views of Cozumel and the glistening white sands and the clear blue waters of the Caribbean.

Avid underwater explorers especially appreciate having a CDC PADI Gold Palm Resort diving center at the resort. The center offers several daily outings to about 15 different dive sites including the exciting underwater networks of the Great Maya Reef, where you'll explore the cavernous underbelly of freshwater cave networks known as cenotes, as well as snorkeling your way through the beautiful waters of the Caribbean.

Guests looking to laze away the day usually opt for the resort-front stretch of Playacar Beach's perfect sands, equipped with complimentary loungers and shady palapas that are just a stone's throw from the pyramid-shaped beach bar. Loungers and palapas also await your pleasures next to a massive tri-sectioned pool, complete with a very conveniently located swim-up bar. And while the adults are enjoying some new found relaxation, the hotel's kids club has plenty of activities to keep the little ones entertained.

Tantalize your taste buds with one of eight delicious dining options, including pasta at Italian extravaganza La Gondola, carnivorous classics at La Marimba's classic steakhouse and spicy local flavors at a la carte Mexican restaurant, La Hacienda. After dinner, you can steal your certain someone away for an evening stroll through a lush tropical garden with stone- and marble-covered walkways and raised platforms overlooking lagoons filled with tropical fish.

With five bars that include a sports bar and theater bar, you'll have plenty of opportunities to kick up your heels. But if you'd rather just chill, grab a hammock under a swaying palm. Then, indulge in a late-afternoon massage at Iberostar Quetzal Spa. Later, meander back to your room and make yourself a cocktail from the mini bar for a wind-down celebration on your balcony or terrace. It's the perfect ending to a perfect day in paradise.

This hotel is All-Inclusive.
Features include:

  • Breakfast, lunch, dinner and snacks
  • All beverages, including domestic drinks at the beach, pool, disco and lobby
  • Non-motorized water sports
  • Kids' club
  • Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Cozumel Restaurant
Type:
International
Hours: Continental Breakfast - daily, 4am-6:45am; Breakfast - daily, 7am-10am; Lunch - daily, 1pm-3pm; Dinner - daily, 6:30pm-10pm
Description: Main restaurant serving international buffets, featuring show cooking and special theme nights.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Tulum Restaurant
Type: International
Hours: Continental Breakfast - daily, 7am-10am; Dinner - daily, 6:30pm-10pm
Description: Buffet restaurant serving international cuisine, featuring show cooking and special theme nights.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Gondola
Type: Italian
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving Italian favorites like pasta and antipasti. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving traditional Mexican dishes with a modern twist. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Marimba
Type: Steakhouse
Hours: Daily, 6:30pm-10:30pm
Description: A la carte grill and steakhouse. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

El Bonsai
Type: Japanese
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving sushi and other Japanese dishes. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Palapa Uxmal
Type: Snack bar
Hours: Daily, 7am-4pm
Description: Beach/pool snack bar serving light meals and snacks throughout the day.

Tropical
Type: International
Hours: Daily, 6:30pm-10:30pm
Description: Serving fresh fruits, vegetables, salads, meats, seafood and a wide variety of rich desserts. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

A La Carte Dining Policy
A la carte dining guarantees are based on number of nights booked as follows:

  • 1-3 night stays: Guests receive one reservation guaranteed in a la carte restaurants.
  • 4-6 night stays: Guests receive two reservations guaranteed in a la carte restaurants.
  • 7-9 night stays: Guests receive three reservations guaranteed in a la carte restaurants.
  • 10-13 night stays: Guests receive four reservations guaranteed in a la carte restaurants.
  • 14 night stays: Guests receive five reservations guaranteed in a la carte restaurants.
  • More than 15 night stays: Check availability with guest relations at the hotel.

Guests may check daily with guest relations from 9am-11am and from 4pm-5:30pm regarding availability for the a la carte restaurants. Guests may reserve additional a la carte dinners based on space available.

All hours are subject to change.



BARS/NIGHTLIFE

La Cascada Aqua Bar
Swim-up bar. Daily, 10am-6pm (weather permitting).

La Plaza Theater Bar
Located in the theater. Daily, 5pm-midnight.

The Kiosk Beach Bar
Beach bar. Daily, 10am-7pm (weather permitting).

The Mask Discotheque
Sports bar and disco. Sports bar -daily, 8:30pm-10:30pm. Disco - daily, 10:30pm-3am.

Tikal
Lobby bar. Daily 9am-midnight.



BEACH

The Iberostar Quetzal is located on beautiful stretch of Playacar Beach. Loungers and palapas for shade are available at the beach, as is The Kiosk Beach Bar.

POOLS

Loungers and palapas for shade are available at the pool, which includes a swim-up bar, La Cascada.

SPORTS/ACTIVITIES

Water

  • Beach volleyball
  • Catamarans
  • Aqua gym
  • Windsurfing

Available for an additional charge:

  • Scuba diving
  • Snorkeling excursions
  • Water skiing
  • Banana boat
  • Boat trips
Land
  • Aerobics
  • Yoga
  • Archery
  • Shooting tournaments
  • Table tennis
  • Tennis
  • Cycling
  • Gymnastics
  • Boccia

Available for an additional charge:

  • Cycling
Golf
Golf is available at the championship-level Playacar Golf Club course for an additional charge.


INTERNET

Iberostar Quetzal offers an Internet cafe and Wi-fi in public areas for an additional charge.


SPA SERVICES

Spa Sensations is a full-service, modern spa that is ready to provide a number of relaxing and refreshing treatments for an additional charge. Daily, 9am-7pm.
  • Massages
  • Body treatments
  • Jacuzzi
  • Turkish bath
  • Hairdressing service


WEDDING SERVICES

The hotel has an area by the sea and another in the gardens that are the perfect place to tie the knot or renew your vows. If desired, the lucky couple can use the services of a wedding planner who will handle all the preparations and details. Please contact the resort directly for more information.

CHILD CARE

Lucy's Club offers supervised activities for children ages 4-12. Daily, 10:15am-5pm and 8pm-9:30pm. Activities include:
  • Drawing
  • Reading
  • Playing
  • Watching movies


ADDITIONAL INFORMATION

Location
Iberostar Quetzal is located 10 minutes from the resort town of Playa del Carmen and 30 miles from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required at this resort .

Spring Break Policy
During the dates of March 1, 2016 - April 9, 2016 & March 1, 2017 - April 15, 2017, Iberostar Quetzal will only allow a maximum room occupancy of two adults or two adults and two children(0-12yrs).

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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