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Iberostar Grand Hotel Paraiso

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $949 All-Inclusive
Info Customer Reviews Questions & Answers

Watching the sunset off these shores is one of our favorite ways to unwind after a full day in the sand 'n surf, and thi ... More

Customer Rating 124 Reviews
Value
 
4.6
Service
 
4.8
Beaches & Pools
 
4.7
Dining Options
 
4.5
Room Comfort
 
4.8
4.8 out of 5
"THE IBEROSTAR GRAND PARAISO IS SUPERB. WE HAVE VISITED THE GRAND SINCE IT OPENED (5 YEARS AGO) AND THE OTHER IBEROSTAR ESTABLISHMENTS IN CANCUN FOR MANY YEARS PRIOR. THE GRAND KEEPS GETTING BETTER AND ..." – STANP
136 out of 145 (94%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.6
Service
 
4.8
Beaches & Pools
 
4.7
Dining Options
 
4.5
Room Comfort
 
4.8
4.8 out of 5
"THE IBEROSTAR GRAND PARAISO IS SUPERB. WE HAVE VISITED THE GRAND SINCE IT OPENED (5 YEARS AGO) AND THE OTHER IBEROSTAR ESTABLISHMENTS IN CANCUN FOR MANY YEARS PRIOR. THE GRAND KEEPS GETTING BETTER AND ..." – STANP
136 out of 145 (94%) customers would recommend this product to a friend.
Anniversary Bed View from our room View from our room Iberostar Grand Hotel Paraiso Main Pool Area view from one of the resturants Chichen Itza Carribean blue water Beach
All Customer Reviews
1-4 of 124 reviews. Sort by
August 15, 2017
Amazing Vacation!

It was my boyfriend and my first trip to Mexico at an all inclusive resort and the Grand Hotel Paraiso did not disappoint. From the moment you walk into the resort, you are treated like royalty and welcomed with cocktails and scented moist towels. There is not enough words to describe the service at this resort. From the maids, to bartenders, to entertainment staff to restaurant staff everyone went above and beyond to ensure each of your needs were met. Stand outs include lobby bar bartender Gustavo. He truly makes bartending a science and does an outstanding job. Octavio also stood out who is part of the restaurant staff. He would walk around at every meal and ensure you were enjoying the meals. He would make recommendations and actually walk to the buffet and create his favorite selections for you. There was a good bit of seaweed on the beach due to a tropical storm, but workers were out there morning until evening shoveling the seaweed away from the swim areas. The maid was also fabulous, each night our room would be set up for bed with rose petals or chocolates on the bed as well as a bottle of water on each night stand. Your mini fridge is continuously stocked with any of your beverage choices. We met numerous people who are repeat vacationers to this resort and I could see why. We definitely want to come back! I recommend this resort 100%!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: west virginia
Age: 25-34

August 15, 2017
Best Birthday Ever!

Booked a long weekend as a surprise B-Day gift for my wife at Iberostar Grand Hotel Paraiso. Surprise trip to celebrate my wife’s birthday, but after I booked the trip I sent a note to the resort letting them know that we were celebrating 3 events; My wife’s birthday (second day), my birthday (2 days before arrival) and our 25th wedding anniversary (which happened in May). I also asked for dinner reservations at a different restaurant each night. I should have known the service would be exceptional when I received an immediate email response with dinner reservation confirmations and a note that everything related to our celebrations would be taken care of. Iberostar’s tagline is “Welcome Home!” you hear this from the time you arrive until the time you leave. At first, I thought it was hokey, but after spending 4 days in a beachside Suite I started to understand that they mean it. The entire staff went out of their way to make our stay special and to feel like you were Home. Upon our arrival we were catered to and pampered. We started with a private check in and were then whisked to our ocean side suite where we were given the lay of the land, a confirmation of our dinner reservations each night, introductions to the butlers and concierge staff and finally another "Welcome Home". For our celebrations, each night our suite was decorated by the butler staff to celebrate a different event (birthday or anniversary), a bubble bath was drawn prior to are return each night and the bed was decorated with flower pedals. My wife loved it… At dinner, our tables were decorated much the same way as our suite. We relaxed by the pool and at the beach, sat at the swim up bar in the pool, relaxed in the sun and basically reconnected with each other. The atmosphere, the sun, the alcohol, the hotel and the other guests were just what we needed. Review: • Overall impression - The hotel was well run, well maintained and spotless. • Room - A Suite on the Beach is never a bad thing. Clean, comfortable and exactly as described. • Service – The service and the staff were Outstanding. All we needed to do was ask and it was done. • Food – The food in general was fair. The Buffets were excellent, but dinner at the 3 restaurants were fair at best. • Alcohol - Alcohol includes Top Shelf and was never in short supply. • Cleanliness – The hotel and grounds were spotless. There was not a piece of litter to be seen anywhere. • Staff – As mentioned above, the service was Outstanding and this due to the Iberostar employees. Everyone we encountered was friendly, courteous and willing to go out of their way to make us happy. We spoke with the Hotel GM thanking her letting them how impressed we were with the resort, the services we received from their entire staff. We had such an great time that my wife and I would like to Go Home every year for our birthdays.…

Iberostar Grand Hotel Paraiso
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: NY Metro area
Age: 45-54
Travel: 1-2 trips/year

August 11, 2017

We really enjoyed our stay. Service was excellent. Only negative was in getting reservations for dinner partially because we never knew when certain restaurants were open.


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Frankfort, KY
Age: 45-54
Travel: 3-6 trips/year

July 5, 2017
Great trip

The staff is amazing at The Grand. We had a great time and would recommend this resort.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Cincinnati, OH
Age: 45-54
Travel: 1-2 trips/year

Room Information

Iberostar Grand Hotel Paraiso features 310 suites equipped with a dining area and a fully furnished sitting room with comfortable sofa, a balcony or terrace, and even a hammock or swing. Suites also feature a cable TV, DVD player, CD clock/radio, safety box, telephone, iPod/MP3 docking station, marble bathrooms, Jacuzzi, Gilchrist & Soames amenities, mini bar and so much more.

Room Details

Suite
Hotel/Studio Unit Details

Suite Pool View
Hotel/Studio Unit Details

Suite Ocean Front
Hotel/Studio Unit Details

What's to Love

All-inclusive, adults-only luxury resort where you'll vacay in sunny style.

The pristine shores with silky, soft sands and breathtakingly blue waters.

Posh lounge chairs surround the pools and the beach. No better place for a fruity cocktail.

Service is impeccable. It's the reason this resort continues to welcome repeat customers.

 

What We'd Change

Iberostar Grand Hotel Paraiso is massive and can involve a good deal of walking. But the restaurants and bars are excellent benchmarks, so you can kick back and recharge your trekking power.

 

Why You Should Go

You're a short 30 minutes from the airport. Cocktails with beach views await you.

Lush landscaping and interior gardens create a soothing oasis throughout the resort.

You can start off your day with water aerobics, tennis lessons, or a stroll down the beach.

The stress-smashing Spa is where you must splurge on a massage, facial or both.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Concierge Services
  • Conference Facilities ($)
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Aerobics
  • 24 Hour All-Inclusive
  • Steam Room
  • Archery
  • Basketball
  • Dance Classes
  • Medical Services ($)
  • Jet Skis ($)
  • Parasailing ($)
  • Water Skiing ($)
  • Water Polo
  • Ping Pong
  • Billiards
  • Scuba Lessons
  • 6 Restaurants
  • 5 Bars/Lounges
  • Darts
  • Nightclub
  • Shopping
  • Theater
  • Elevators
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Catamarans
  • Golf (included)
  • Handicap Room Available
  • Wedding Services ($)
  • Sailing ($)
  • Windsurfing ($)
  • Honeymoon Packages ($)
  • Free Parking
  • Butler & Bell Staff
  • Beauty Salon ($)
  • Evening Entertainment
  • Swim-Up Bar
  • Dive Shop ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Jet Ski Rentals
  • Motor Boat Rentals
  • Nightlife
  • Sailing
  • Scooter/Moped Rental
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Iberostar Grand Hotel Paraiso

Carreterra Chetumal, Puerto Juarez, KIM 309

+52 98 48 77 28 00 Ext 8500

Hotel Description

Iberostar Grand Hotel Paraiso: Adults-Only Escape Haven Luxury

Watching the sunset off these shores is one of our favorite ways to unwind after a full day in the sand 'n surf, and this beach is a posh spot for all sun worshippers. You can gaze upon the swim-friendly shores from the resort's infinity pool - the view is more than perfect. Your cocktail never tasted so refreshing under this Mexican sky. But, what's really going to win your heart - the welcoming staff will go above and beyond to create a vacay worthy of repeating year after year.

DINING

Nosh on a variety of delicious cuisines - everything from Italian, Japanese, freshly prepared seafood to a buffet filled with all kinds of international flavors. As a special perk to you - your concierge will help you make dinner reservations. Sweet.

L'Atelier
Type: Gourmet
Hours: Daily, 6:30pm-10pm
Description: Serves local and international gourmet cuisine, with beach and pool views.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

Bella Vista Beach Restaurant
Type: Buffet
Hours: Daily, 7am-3pm
Description: Serves a full breakfast buffet and lunch with beautiful beach views.

La Brisa
Type: Buffet
Hours: Daily, 11am-5pm
Description: Adjacent to Bella Vista, La Brisa serves snacks and a buffet lunch by the beach.
Dress code: Casual

Haiku
Type: Japanese
Hours: Daily, 6:30pm-10pm
Description: Japanese dishes, including sushi and teppanyaki served a la carte. Beach and pool views.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

Toni's
Type: International
Hours: Daily, 6:30pm-10pm
Description: Surf and turf, grilled and barbecued. A la carte.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

Venezia
Type: Italian
Hours: Daily, 6:30pm-10pm
Description: Italian dishes including pasta and rice dishes, traditional starters and pizzas.
Dress code: Casual elegance. Gentlemen are requested to wear long pants and a collared shirt.

All hours are subject to change.



BARS/NIGHTLIFE

You'll find five bars throughout the resort where you can sip and savor your cocktail of choice. Salud.

Coliseo
Theater and theater bar. Daily, 9pm-11pm.

Esplendido Fumoir
Cigar bar. Daily, 6pm-1am.

El Mirador
Lobby bar. Daily, 9am-1am.

Fruit Bar
Music Bar. Daily, 8am-8pm.

Aqua Bar
Swim-up bar in main pool. Daily, 9am-6pm.

Galaxy Disco
Nightclub and dancing. Daily, open until 2am.



BEACHES AND POOLS

The dreamy white sands and bright turquoise waters create a backdrop that will soothe your soul. The endless beach complements the three pools - one with a panoramic view, one with a swim-up bar and one heated indoor/outdoor pool. Lounging in the sun just got dreamier here.

SPORTS/ACTIVITIES

Water

  • Catamarans
  • Scuba clinic (in the pool)
  • Snorkeling
  • Water polo

Available for an additional charge:

  • Banana boat
  • Boat trip
  • Diving
  • Jet skiing
  • Parasailing
  • Sailing class
  • Water skiing
  • Wind surfing

Land

  • Aerobics
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards
  • Dance lessons
  • Darts
  • Shooting Range
  • Table tennis
  • Tennis and tennis lessons
  • Volleyball
Golf
The all-inclusive Iberostar Playa Paraiso Golf Club is the latest creation of world-renowned golf-course architect, P.B. Dye. The elevation changes, mounding and distinctive rock work are signatures throughout this immaculately conditioned, Mayan-jungle setting.

Iberostar Playa Paraiso Golf Club includes a Clubhouse Bar and on-course beverage service. A well-stocked Pro-Shop, professional golf instruction, driving range and putting green are also available.



INTERNET

Iberostar Grand Hotel Paraiso offers wireless Internet access for an additional charge.

SPA SERVICES

Iberostar Grand Hotel Paraiso has a fully-equipped spa that offers a number of services that are sure to leave you relaxed and recharged for an additional charge.
  • Massages
  • Jacuzzis
  • Solarium
  • Thalassotherapy Center
  • Manicures
  • Pedicures
  • Hair and beauty salon


WEDDING/HONEYMOON

Iberostar Grand Hotel Paraiso offers four packages that are sure to make your special day absolutely unforgettable. Guests may choose from two symbolic ceremonies that do not involve official marriage certificate, or two ceremonies that include a legal marriage certificate. Please contact the hotel directly for details.

CHILD CARE

This is an adult-only hotel. The minimum age to stay at this hotel is 18 years old.

ADDITIONAL INFORMATION

Location
Iberostar Grand Hotel Paraiso is located less than 30 minutes from Cancun International Airport (CUN) and approximately 20 minutes from Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required with the following exception:

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 11/2 - 12/25
Starting at $949 was $1379
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Starting at $989 was $1559
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Starting at $1419 was $1889
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Starting at $1319 was $1759
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