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Iberostar Cancun

Mexico - Cancun

Our Rating
4 Nights with Air from $649 All-Inclusive
Info Customer Reviews Questions & Answers

Hear that? That's the sound of a party rocking and it's calling you straight from Mexico! The Hotel Zone is known for i ... More

Customer Rating 139 Reviews
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.8
Dining Options
 
4.0
Room Comfort
 
4.4
4.6 out of 5
"The hotel was very nice and pretty. The pools were amazing and the staffs were friendly. The only thing that made me a little disappointed was the food and not too many choice of the restaurants." – J2013
151 out of 165 (92%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.7
Beaches & Pools
 
4.8
Dining Options
 
4.0
Room Comfort
 
4.4
4.6 out of 5
"The hotel was very nice and pretty. The pools were amazing and the staffs were friendly. The only thing that made me a little disappointed was the food and not too many choice of the restaurants." – J2013
151 out of 165 (92%) customers would recommend this product to a friend.
The lobby Pool area View from beach From the airplane leaving. Jorge you are the best!!! view from the infinity pool View from our room Sea turtles Looking toward the resort from the beach Happy Hour on the balcony View of hotel from room Favorite place to hang out Kids pool Beautiful view from the room water volleyball every day View from our room Our seats for the week Junior Suite Balcony Window view View from the room View of hotel from room
All Customer Reviews
1-4 of 139 reviews. Sort by
September 16, 2016
Average-OK

Good beach and pools. Food is ok. Room was hot due to A/C not working properly and we killed a roach on the morning on 2nd day. When we checked in and got to our room the sheets were dirty in our room. This hotel will try to get you to go on a informational tour of the property to end up trying to sell you a timeshare so beware. The resort is kid friendly so if you have a family then it could be good for you.


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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Arkansas
Age: 25-34
Travel: 1-2 trips/year

September 12, 2016
Amazing Experience

This is my fourth time visiting Cancún and is my best experience ever, I'm from Argentina but living in Miami my father in law came to visit us so I booked thru cheapCaribean.com two days before my trip... Considering the all inclusive system sometimes a little tricky in this case was excellent all inclusive no surprise frigobar charges, no extra charges at room service... No extra charges at all.... Very upscale restaurantes which they accomodated us immediately for each one per nite.... We got two suite rooms direct Ocean front with nice living room-dinning and a separate bedroom with hughe terrace with full outdoor patio and lounge with a beautiful Jacuzzi in it....Hotel experience with Service, food quality, sport activities, night shows expectaculars.... From now on we decide with my wife this Hotel will be our destination for mini vacations.... I forgot to mention CheapCaribean received us at the airport and guide us with the car service already scheduled previously for us.... So Happy with Hotel description exactly as described on cheap Caribbean web site....

Amazing Experience Amazing Experience
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Miami, FL
Age: 35-44
Travel: 3-6 trips/year

September 5, 2016
Lacked service

Let me start off with the positive. The outside was beautiful. Nice big pools and they were open til 8pm which is a plus when you have kids. Rooms were ok, But then we had the standard room. Beach was gorgeous but the ocean was extremely rough it was hard to get in without being thrown around like a rag doll. Now for the negative. The place lacked good service. When we walked in their computers were down so they didn't know who was coming in and who was leaving. Stood at the front desk for a long time until someone finally said come back in an hour and a half. After an hour and a half went back and then was able to get our room. Their was nobody to guide you to anything you basically had to figure it out in your own. We set up our dinners but had to get late reservations because the restaurants were booked practically every night. The buffet was supposed the have a different theme every night as we were told but that wasn't true. Same foods for breakfast, lunch and dinner. Got boring after awhile. The service at the buffet was terrible. I don't know if they were short on staff or if the staff didn't care. By mid-week it seemed that the manager came in and yelled at the cooks and servers and the service got better after that. The service outside by the pools was not good either. Had to wait about an hour to get our drinks after ordering. shows started late around 9:45 pm. After being in the pool all day we couldn't stay up past 10pm. I think we made it to one show and we stayed for 7 days. All in all if your looking for a 5 star this place is not it.


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Overall Rating: 3
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Pennsylvania
Age: 35-44
Travel: 1-2 trips/year

September 3, 2016

This was our 2nd visit to Iberostar Cancun and our 6th trip to Cancun. 1st visit to this resort was 3 years prior. Theres so much that can be said but i want to keep as short as possible so review is useful. Pools are many and excellent, beach is gorgeous and huge, water is clear and blue but ocean is very very rough, almost unswimable. Resort is gorgeous, very very clean. Rooms are very very clean. Service is excellent. Free wifi all over resort and even on beach and pools!!! Excellent! Resort is 5 min to the main strip in Cancun. Resort is great for family and kids. Bar in lobby serves top shelf liquer. So whats not to love....our 1st visit was excellent, this stay was not as good. The primary reason was the food. The buffet was not appealing in the least and was exactly the same almost every meal. Very dissapointed in the buffet and room service food. The room service food was even worse. We only had two good meals while here and that was the japanese and the steakhouse, truly they were both excellent. Again, breakfast, lunch, and dinner buffet need lots of work. For this reason we will not return. Also hotel rooms and hotel are starting to show age. Still nice but showing age. This is one of the more expensive resorts in cancun but again food was like a 700.00 resort. If you havent been, and get a good deal, go but i would try a Riu Palace they are same price or Villa Del Palmar which is new and excellent.


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Overall Rating: 3
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
3.0
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Top 500 Contributor
From: NC
Age: 35-44
Travel: 3-6 trips/year

Room Information

The Iberostar Cancun Hotel features 426 rooms with luxurious accommodations like air conditioning, wireless internet (extra charge), telephone, hair dryer, refreshment center, safe deposit box, 32" LCD Cable TV, CD player, MP3 radio alarm clock and much more.

Room Details

Ocean View Standard
Hotel/Studio Unit Details

Ocean Front Villa
Hotel/Studio Unit Details

What's to Love

If beachfront Bali beds, palapas and loungers sound like your idea of a good time, then the resort's epic stretch of Hotel Zone beach is the perfect place to spend your days in paradise.

 

What We'd Change

There's a reservations policy in the a la carte restaurants. It might not be ideal, but your tummy will thank you for the extra effort.

 

Why You Should Go

All-inclusive makes Iberostar Cancun in Mexico a treasure, especially with Lucy's Club's water park, a golf course, seven infinity pools and Initium Spa.

Available Amenities

  • Beach
  • Children's Pool
  • Conference Facilities ($)
  • Daily Maid Service
  • Fitness/Exercise Room
  • Golf Course ($)
  • Jacuzzi
  • Laundry Services ($)
  • Tennis Court(s)
  • Aerobics
  • 24 Hour All-Inclusive
  • Archery
  • Basketball
  • Soccer
  • Medical Services ($)
  • Water Polo
  • Ping Pong
  • 7 Restaurants
  • 6 Bars/Lounges
  • Darts
  • Snorkeling ($)
  • Spa Services ($)
  • Wedding Services ($)
  • Kayaks ($)
  • Beach Volleyball
  • Wireless Internet Access ($)
  • Beach Towels
  • Beauty Salon ($)
  • Kids Club ($)
  • Babysitting Services ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Mayan Ruins
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scuba Diving

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Iberostar Cancun

Kukulcan Blvd, Km 17

+52 998 881 8000

Hotel Description

Iberostar Cancun: Your Destination for Endless Fun

Hear that? That's the sound of a party rocking and it's calling you straight from Mexico! The Hotel Zone is known for its non-stop block parties and the beachfront Iberostar Cancun is the all-inclusive resort that makes sure your family gets a piece of the action. With plenty of activities for the little ones and golf and spa services available on-site, it's no wonder families pick this affordable slice of heaven.

Not sure where to start? Kids can bust out the boogie boards and hit the waves while grown-ups soak up the ambiance on the Bali beds. You never have to worry about looking for a free palapa--this stretch of beach is one of the widest in Cancun. Seven infinity pools encourage pool-hopping, while margaritas are just a swim away, so you'll be free to indulge in endless afternoon fun.

When it's time to eat, leave your belts in the room! Seven restaurants satisfy guests with juicy tenderloin at La Parrilla steakhouse, uramaki rolls at Naga Hibachi or authentic chilaquiles at El Maguey. After nightly entertainment, reward the kids for good behavior with a pit stop at the resort's ice cream parlor. Aficionados check out Robusto for fine cigars, and singles mix and mingle at Las Palmas in the lobby. Worried about missing the big game? Vertigo Sports Bar has you covered!

After being on the beach for hours, move on to something more active at Iberostar Cancun. All-inclusive perks guarantee a total blast with soccer and jogging trails. Adults looking for a little alone time, can drop the kids off at Lucy's Club for fun at the awesome water park. While the kids are away, golfers can tee off at the on-site par-72 course or you and your honey can drift away with a beachfront massage courtesy of Initium Spa.

Ready to call it a night? The Standard Ocean View Room is comfortable for families. Those looking for extra elbow room and couples who don't mind splurging love the Ocean Front Junior Suite. A whirlpool on the private balcony is perfect for quiet moments after the kids are fast asleep.

This hotel is All-Inclusive.
Features include:

  • All meals and snacks daily
  • Room service: Daily, 11am-11pm
  • Unlimited beverages, including local and international liquors and soft drinks
  • Daytime activities and nightly entertainment
  • Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Antiguo Laguito
Type: Buffet
Hours: Breakfast- daily, 6am-10am; Lunch- daily, 1pm-3pm; Dinner- daily, 6:30pm-10pm
Description: An endless buffet of Mexican and International cuisine. Enjoy indoor and outdoor seating.

La Horma Gourmet
Type: International
Hours: Daily, 6:30pm-10pm
Description: A la carte restaurant serving gourmet International cuisine. Reservations are required.
Dress code: Resort casual. Male guests over the age of 12 must wear pants and a shirt.

Naga Hibachi Japanese Restaurant
Type: Japanese
Hours: Daily, 6:30pm-10pm
Description: Naga Hibachi is a Japanese, a la carte specialty restaurant. Reservations are required.
Dress code: Resort casual. Male guests over the age of 12 must wear pants and a shirt.

La Parrilla Steak House
Type:
Steakhouse
Hours: Daily, 6:30pm-10pm
Description: A la carte steakhouse offering an extensive menu designed specifically for meat lovers.
Dress code: Resort casual. Male guests over the age of 12 must wear pants and a shirt.

Maguey Mexican Restaurant
Type: Mexican Fusion
Hours: Daily, 6:30pm-10pm
Description: El Maguey Restaurant offers an authentic traditional Mexican cuisine with a creative twist. Reservations are required.
Dress code: Resort casual. Male guests over the age of 12 must wear pants and a shirt.

Snack Bar Carey
Type:
Appetizers/Snacks
Hours: Daily, 11am-6pm
Description: The hotel hangout located adjacent to the pool area serving light fare for a mid-day snack.

El Maguey Restaurant
Type: Buffet
Hours: Breakfast - daily, 10am-11:30am; Lunch - daily, noon-4pm
Description: Serving a variety of scrumptious dishes via a well-stocked buffet.

A La Carte Dining Policy
Guests wishing to dine in the hotel's a la carte restaurants must make reservations with hotel public relations staff daily between 9am-11am and 4pm-5:30pm. Additional reservations may be booked based on space available. A la carte dining guarantees are based on number of nights booked as follows:

  • For 1-3 night stays, guests will receive one reservation guarantee in the a la carte restaurants.
  • For 4-6 night stays, guests will receive two reservations guaranteed in the a la carte restaurants.
  • For 7-9 night stays, guests will receive three reservations guaranteed in the a la carte restaurants.
  • For 10-13 night stays, guests will receive four reservations guaranteed in the a la carte restaurants.
  • For 14 night stays, guests will receive five reservations guaranteed in the a la carte restaurants.

For stays of more than 15 nights, guests must check availability with public relations at the hotel.

All hours are subject to change.



BARS/NIGHTLIFE

Las Palmas
Lobby bar. Daily, 9am-1am.

Vertigo
Sports bar. Daily, 5pm-1am.

Carey
Pool bar. Daily, 10am-6pm.

Las Olas
Beach bar. Daily, 10am-6pm.

Robusto
Cigar bar. Daily, 5pm-1am.

La Perla
Pool bar. Daily, 10am-6pm.



BEACH

Iberostar Cancun is situated on one of the finest white-sand beaches in all of Mexico. Enjoy the sun, sand and the waves of pristine, turquoise waters.

POOLS

This luxurious resort features 7 infinity pools, a lap pool and 2 pool bars located adjacent to the pool area.

SPORTS/ACTIVITIES

Water

  • Water polo
  • Water aerobics
  • Swimming

Available for an additional charge:

  • Water park
  • Snorkeling
  • Kayaking

Land

  • Table tennis
  • Basketball
  • Soccer
  • Beach volleyball
  • Yoga
  • Archery
  • Target shooting
  • Fitness center


Golf
Golfers can enjoy the ultimate Iberostar Cancun golf experience at the on-site, par-72 course. Benefits, discounts and monthly offers are available to hotel guests. Features include:

  • 250-yd practice course
  • Driving range and putting green
  • Pro shop
  • Club house


INTERNET

Complimentary Wi-Fi access is available in the lobby. Wi-Fi access is also available in guest rooms for an additional charge.

SPA SERVICES

Relax and pamper yourself at the luxurious Initium Spa, offering an array of rejuvenating massages and treatments in a tranquil setting. Spa features include the following:
  • 8 private treatment rooms
  • Exclusive signature treatments
  • Beachfront massages
  • Beauty salon
  • Relaxation lounge
  • Secluded relaxation garden
  • Whirlpool


WEDDING/HONEYMOON

Tie the knot at the breathtaking Iberostar Cancun while overlooking the gorgeous Caribbean views. The resort offers a few different settings for couples to say "I Do," all featuring stunning Caribbean and garden views. Please contact the resort directly for more information.

CHILD CARE

Lucy's Club provides kids with fun and games all day long. The kids' club also features a water park that will entertain the youngsters for hours.

ADDITIONAL INFORMATION

Location
Iberostar Cancun is located approximately 15 min from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required.

Spring Break Policy
During the dates of Mar 1-Apr 15, 2017, Iberostar Cancun will only allow a maximum room occupancy of two adults or two adults and two children(0-12yrs).

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Awards
The beachfront Iberostar Cancun has been recognized with awards and accolades for more than 10 years in a row. It has been awarded AAA's Four Diamond Award.



All hours, fees, amenities, information and services are subject to change without notice.
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  • Ocean View Standard
  • Travel: Augst 20 - October 29
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