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Hideaway at Royalton Riviera Cancun

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $749 All-Inclusive
Info Customer Reviews Questions & Answers

We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it, ... More

Customer Rating 8 Reviews
Value
 
4.6
Service
 
4.7
Beaches & Pools
 
4.1
Dining Options
 
4.2
Room Comfort
 
4.6
4.4 out of 5
"The place is beautiful clean and modern. Great variety of food and drink. Love the multiple restaurant choices. The only negative thing is the constant push to upgrade or buy excursions, this gets real..." – jpre
9 out of 9 (100%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.6
Service
 
4.7
Beaches & Pools
 
4.1
Dining Options
 
4.2
Room Comfort
 
4.6
4.4 out of 5
"The place is beautiful clean and modern. Great variety of food and drink. Love the multiple restaurant choices. The only negative thing is the constant push to upgrade or buy excursions, this gets real..." – jpre
9 out of 9 (100%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 8 reviews. Sort by
June 24, 2017
Great, Affordable Vacation

My husband and I booked this vacation along with another couple. Overall it was a really great experience for the money! We had been to a Sandal's all inclusive before so we were curious to compare because we paid almost half the price for this one. You definitely get what you pay for. The beach was pretty, but not the most amazing. Seaweed was pretty bad and there were locals walking around trying to sell you things. Resort staff was also constantly walking around offering you spa options and asking if you'd like to book any excursions, room upgrades, etc. It wasn't unbearable, but it was a little uncomfortable after awhile to say no over and over again. We also weren't sure about whether or not tipping would be expected. The other all-inclusive we had been to had explicitly stated on its website not to tip since it was all already factored in. At this resort it was never made clear so we brought money to tip and ended up feeling like we needed to most of the time. I am not saying that is a bad thing, just good to know and to factor into the overall cost if you are on a tight budget. All of the staff was very friendly and eager to serve/help though! We were treated with great service while at the resort by everyone from the moment we arrived. Our room was nice and was cleaned every day as well! The food was actually very good too! Drinks were great and there were bars around pretty much every corner! My only complaint is post trip...We realized we had accidentally left a couple of items in one of the drawers in the room. These items were fairly pricy/nice items too totaling a couple hundred dollars in value, easily. We contacted them less than 24 hours after checking out and when we asked if they had found anything they said they hadn't and that they couldn't go look either because the room was already occupied again. They said they'd follow up, so we sent an e-mail with pictures of each of the major items left. It's been almost a week now and we haven't heard anything. So I guess my only advice is to make sure you keep track of everything you bring and make sure that it all makes it back with you! That being said, we never felt unsafe or worried that anything would go missing while there. It is just unfortunate that once we left they didn't do their diligence to help us get back what was left.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
4.0
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From: Dallas, TX
Age: 25-34
Travel: 1-2 trips/year

June 21, 2017
Overall great, with a few exceptions

I want to start by saying that overall this place was amazing, and as my first experience at an all-inclusive in over 15 years, I will definitely do it again. Highlights were: great food, good butler service (Ruben was so attentive and went above and beyond in every way, as we were celebrating an anniversary), very clean, variety of exceptional food and drink options, and good service at the pools, beach, and restaurants. Lowlights: miscommunication at checkout that delayed our departure a little bit. As we were boarding the transfer, a hotel worker asked if we had a checkout slip! I had no idea what he was talking about since I had just settled my bill and received nothing. It was resolved quickly. The second thing was a rude staff member at Armadillo the evening we tried to eat without reservations. The hostess said there were no tables then offered to find us one if we bought a bottle of wine! It was insulting to think we had paid as much as we did for the vacation only to be told we couldn't eat without buying a bottle of wine. She eventually gave us a pager which we took and went to wait. We decided to eat at Agave (which was amazing) and the pager NEVER went off all night. The third low was the day a lady threw up in one of the Hideaway pools and the other was undergoing refurbishments. We decided to go to the Diamond Club pool with the other couple we were on vacation with but they were Hideaway only. Without even listening to what was going on in Hideaway, staff-memeber Kevin was extremely rude to us asking us to leave the Diamond Club pool area. We were Diamond Club but the other couple was not. We asked repeatedly to speak to a manager, and Kevin was very rude and made a scene (so much so that two guests asked us about it the next day when they saw us at the pool), but finally two women came over and apologized for Kevin and told us we were more than welcome at the Diamond Club pool since the Hideaway pools were closed for reasons beyond our control. We ended up having a pleasant time. Lastly, many of the machines at the gym were to of order, so although we could work out, we were not able to do a lot of cardio because the treadmills and bikes weren't working. It is a very nice gym with a good variety of equipment, but it would be better if everything was working. I would like to end on a high note. The hydro therapy that accompanies the massage services was AMAZING. Well worth it, and the massage was also great on the beach.


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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Canton, GA
Age: 35-44
Travel: 3-6 trips/year

June 8, 2017
Nice Hotel - Amstar Was Terrible

The hotel is very nice and modern. We stayed on the adults only side which was far from the children's area and worth the additional cost. The buffet is great with many options but the restaurant dining options could be much better. They don't accept reservations so you are almost guaranteed a long wait. It takes a long time to get your food. For example we ate at Score, the sports bar, for lunch because the buffet was closed and it took 1 hour to get 6 chicken wings and a chicken wrap. Another night we had to send steaks back to the kitchen at the steak restaurant because they were overcooked. I reccommend sticking to the buffet. The staff at the hotel is extremely kind and helpful. The bartenders are very nice and exude positive energy. The beach attendants are attentive fast and kind. The only real negative about our trip was dealing with Amstar. Once we landed in Mexico it took 2 hours for Amstar to get us to the resort. This was after speaking to many Amstar reps and all of them saying a bus comes every 15 minutes. Unfortunately that was not the case. Then they failed to mention that we were supposed to schedule a time to be dropped off at the airport at the end of our stay. So after checking out at the resort we went to the Amstar rep at the hotel to see where we need to catch the shuttle to the airport. We asked when the next shuttle would arrive and she said they come every 30 minutes. Then she followed that up by asking us when we were scheduled to be picked up. After sharing with her that no one from Amstar notified us that we had to schedule a pick up time she said to come talk to her in 45 minutes. This was strange to me seeing that there are shuttles that come every 30 minutes. After 20 minutes we came back and asked her if it was possible to get on the next shuttle which she replied "I don't know, please come back and see me in 45 minutes". We couldn't take the risk of waiting around for nothing to happen and then miss our flight so we had to pay a taxi to take us to the airport. Be aware that the complimentary ride to and from the airport with Amstar is not what it seems. They leave out important information and make you wait longer than what they tell you.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Georgia
Age: 25-34
Travel: 1-2 trips/year

May 22, 2017
This place is a gem.

My husband and I decided to go to an all inclusive for 3 nights and we picked the perfect place to do it! 1. The place is sparkling clean! They are CONSTANTLY cleaning what already seems to be a clean place. 2. The staff was so unbelievably friendly! They were so kind and attended to our every need in a timely manner. 3. The room we got was stunning facing the pool with a jacuzzi in the bathroom. Everything worked well including the espresso machine which was a huge bonus. 4. The gym and spa amenities are unreal! They paid such incredible attention to detail and really spoiled us. A huge thank you to Carolina and David in the office for constantly taking care of us. Edgar who attended to our needs and even came on his day off to help us. Sergio by the pool gave us outstanding service by the pool. Christian at Zen who did a great job at the hibachi!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Miami Beach, FL
Age: 25-34
Travel: 1-2 trips/year

Room Information

343 luxurious rooms and suites with DreamBed™, 250 thread count sheets, 24-hour concierge service, USB recharge and Bluetooth audio stations, Wi-Fi, in-room safe, rain showers, satellite TV, stocked mini-bar, 24-hour room service, iron/ironing board, coffee/tea maker, hair dryer and a balcony/patio.

Room Details

Luxury Junior Suite
Hotel/Studio Unit Details

Luxury Junior Suite Ocean View
Hotel/Studio Unit Details

Luxury Junior Suite Diamond Club
Hotel/Studio Unit Details

Luxury Junior Suite Ocean View Diamond Club
Hotel/Studio Unit Details

What's to Love

Adults-only All-In Luxury™ resort with beachy bliss like water spritzers, lens cleaning service and fresh cold towels.

The resorts DreamBed™ is crazy comfy. Catch up on your Zzzzs here.

Dine in the comforts of your room with 24-hour room service - order early morning breakfast in bed or late night treats.

Sports Bar offers a "Sports Event Guarantee" - you won't miss "game day" - popular North American sporting events are always on.

Yummy gelato at Scoops. Always a tasty afternoon treat.

 

What We'd Change

Kids and families will be vacationing at the sister resort, Royalton Riviera Cancun, but you've got adults-only pools and bars at the Hideaway.
 

Why You Should Go

Super close to the airport. You'll be sitting poolside with your cocktail in a flash.

Save some space in your suitcase and use the custom beach bag that's in your room.

If you want to explore the area,take a day trip to see the Mayan Ruins or head down to Tulum to Xel-ha Nature Park.

You can take a bus into downtown Cancun for about $1.00. The bus runs by the resort, 24-hours a day.

The full-service fitness center has lots of classes, including LIVE Fitness that will get your day started at the beach and the pool every morning.

Available Amenities

  • Beach
  • Cable/Satellite TV
  • Casino ($)
  • Golf Course ($)
  • Kayaks
  • Lounge Chairs/Umbrellas
  • Snorkeling
  • Scuba Diving ($)
  • Sailing
  • 10 Restaurants
  • Yoga
  • Massage/Spa Treatments ($)
  • Wedding Services ($)
  • 24 Hour Room Service
  • Wireless Internet
  • Tennis Courts
  • Fitness Center
  • Beach Towels
  • Evening Entertainment
  • Pool/Beach Bar
  • 18 Bars/Lounges


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Casino(s)
  • Deep-Sea Fishing
  • Golf Course(s)
  • Grocery Store(s)
  • Nature Park(s)
  • Scuba Diving
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Hideaway at Royalton Riviera Cancun

Carretera Federal 307 Tulum-Cancun KM 332,15 SM31, MZ 03

52-984-803-3576

Hotel Description

Hideaway at Royalton Riviera Cancun: Hide Away in Adults-Only All-In Luxury™

We know you've got vacation goals. Catch up on sleep. Veg out on the beach. Read a book or two by the pool. You get it, and we get it. That's why we've got a bonus goal for you - enjoy a vacation sans the kiddos. The adults-only niche at the Hideaway is an All-In Luxury™ experience at its best. It's a hotel within a hotel. Ready to chillax and be spoiled? We thought so.

DINING

Savor all the tasty flavors created with the freshest ingredients - from Italian favorites to a steaks made to your liking, to a buffet featuring delectable delights from around the world. Here, you'll find it all. Unlimited, reservation-free dining also includes Teppanyaki tables (fun for groups) and a sushi bar.

Dorado
Type: Seafood
Hours:Lunch - daily, noon-4pm; Dinner - daily, 6pm-10pm
Description: Exclusive for Hideaway guests, this beachfront restaurant specializes in fresh smoothies, light ceviche and garden salads along with grilled seafood.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Hideaway guests also have access to all restaurants in the Royalton Riviera Cancun:

Gourmet Marche
Type: Buffet
Hours: Breakfast - daily, 7:30am-11am; Lunch - daily, 12pm-3:30pm; Dinner -daily, 6:00pm-9:30pm
Description: International and local buffet complete with a special childrens buffet and healthy options.
Dress code: Resort casual - shorts or jeans, t-shirts or polo shirts. Swimwear must be covered. Shirt and footwear required. Resort evening attire for dinner - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Zen
Type: Japanese
Hours: Dinner - daily, 6pm-9:30pm
Description: Offering delicious Japanese cuisine served a la carte. Reservations required.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Hunter Steak House
Type: Steakhouse
Hours: Dinner - daily, 6pm-9:30pm
Description: Enjoy fine dining in a stylish setting. Offers private wine cellar dining for an additional cost.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Dorado
Type: Seafood
Hours: Breakfast, lunch and dinner
Description: Exclusive for Hideaway guests, this beachfront restaurant specializes in fresh smoothies, light ceviche and garden salads along with grilled seafood.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

OPA!
Type: Mediterranean
Hours: Dinner - daily, 6pm-9:30pm
Description: Offering a selection of Mediterranean dishes from both land and sea.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Armadillo
Type:
Tex-Mex
Hours: Dinner - daily, 6pm-9:30pm
Description: Enjoy a selection of Tex-Mex favorites served a la carte.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

The Beach Club Grill
Type: Caribbean
Hours: Lunch - daily 12pm-3:30pm; Dinner - daily, 6pm-9:30pm
Description: Serving up traditional Caribbean favorites by the beach.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Agave
Type: Fusion
Hours: Dinner - daily, 6pm-9:30pm
Description: Enjoy a fusion of indigenous Mesoamerican cooking combing Spanish cuisine with a mix of European cuisine.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

Score Sports Bar and Lounge
Type: Sports Bar
Hours: Late night snacks - daily, 11pm-6am
Description: Enjoy a selection of grilled specialties while watching your team play back at home.
Dress code: Evening Casual - dress pants/trousers for men, long or short sleeve dress shirts with or without collar. Dress shoes or elegant sandals. No shorts, t-shirts, sleeveless shirts or sneakers.

All hours are subject to change.

BARS/NIGHTLIFE

You've got bars galore to find that perfect drink for you. You can try a different bar every hour - if you wanted. Specialty cocktails, international and local brand liquors, beer and house wines are all unlimited. Cheers to vacay!

Hideaway Bar
Adults-only, swim-up bar. Open daily, 10am-5pm.

Hideaway Diamond Club
Adults-only. Open daily, 10am-5pm.

Hideaway Beach Bar
Adults-only. Open daily, 10am-5pm.

Pisces
Swim-up Bar. Open daily, 10am-5pm.

Aquarius
Swim-up Bar. Open daily, 10am-5pm.

Caffe Lounge
Bakes breads, pastries, cakes, ice cream, cappuccino and espresso.

Scoops Gelato
Open daily.

Hideaway guests also have access to all bars in the Royalton Riviera Cancun:

Score Sports Bar and Lounge
Open daily, 12pm-11pm.

Lobby Bar
Open daily, 9am-midnight.

Martini Mix
Open daily, 6pm-10pm.

Tides Beach Bar
Open daily, 10am-5pm.

Diamond Club Lounge
Open daily, 10am-5pm.

Diamond Club Beach Bar
Open daily, 10am-5pm.

Sands Beach Bar
Open daily, 10am-11pm.

Nautica Beach Bar
Open daily, 10am-4pm.

XS Disco Bar
Open daily, 11pm-2am.

Dips Swim-up Bar
Open daily, 10am-5pm.

Chill Swim-up Bar
Open daily, 10am-5pm.

Encore Swim-up Bar
Open daily, 10am-5pm.



BEACHES AND POOLS

This beachy vacay-haven sits on glorious white sands. You know with swaying palms, blue ocean waters, and plenty of loungers for perching throughout the day. You also have three adults-only pools, and with the Hideaway perks - afternoon hors d'oeuvres poolside, exclusive pool and beach menu, fresh cool towels, lens cleaning service, exclusive service and more.

SPORTS/ACTIVITIES

Water

  • Kayaking
  • Snorkeling
  • Sailing
  • Introductory scuba diving lesson

Land

  • Movie screen
  • Ping pong
  • Aerobics slasses
  • Beach volleyball
  • Board games
  • Fitness center

Golf
El Camaleon Golf Course at Mayakoba is near the resort.



INTERNET

Hideaway at Royalton Riviera Cancun offers complimentary Wi-Fi throughout the resort.



SPA SERVICES

The Royal Spa offers a wide variety of treatments sure to soothe.
Treaments include:

  • Massages
  • Facial treatments
  • Beauty salon
  • Hydrotherapy circuit
  • Saunas
  • Steam rooms
  • Manicures & Pedicures


WEDDING SERVICES

Hideaway at Royalton Rivera Cancun offers wedding and honeymoon services for an additional charge. Please contact the front desk for details.

ADDITIONAL INFORMATION

Location
Hideaway at Royalton Riviera Cancun is located just 15 minutes from the Cancun International Airport (CUN).

Check-In/Check-Out
Check in: 3pm Check out: 11am
A valid credit card or cash deposit will be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required for travel Oct 1, 2016 - Dec 22, 2017 A 4-night minimum stay is required for travel Dec 23, 2016 - Jan 2, 2017 & Apr 9 - Apr 17, 2017.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 8/24 - 10/31
Starting at $749 was $1199
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