Hideaway at Royalton Negril Adults Only, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7619 reviews

• 

  Resort needs some quality renovations and dinner reservation process needs to be changed.

  Check- in took long and we were told there is a new policy and I needed the credit card I used to pay for the hotel back in February. I did not bring that card so the charged the card I had and said I would recieve a credit on other card. I was not I am currently trying to get my money back. I contacted my credit card company to put a hold on double charge. I called but phone was not answered. I emailed resort and the responded but told me they have forwarded my issue to someone else. I’m still waiting for a response. There are good points about the hotel. Staff are generally nice and friendly. Food is acceptable. Room was clean though needs some quality renovation. Makeup mirror was falling off the wall and you could tell there was an attempt to repair it. Great shower. It is difficult getting a reservation at restaurant even though there were many empty tables at all restaurants. We ordered room service twice but it was only delivered once.

  Jul 05, 2025
• 

  If you haven’t booked, think twice about booking this one..

  This is the worst all inclusive I’ve stayed at. I’ll start with pros of resort: 1. Beautiful beach 2. Food was very good Resort Cons; 1. Staff was not friendly 2. Location is far from airport, arrived during rush hour so it took 4 hours to get to resort. 3. TV didn’t work our entire stay, no one showed up to fix. 4. Entertainment was boring by pool. 5. Coffee shop opens late. 6. Ordered room service twice but didn’t receive, even though I received confirmation of order. 7. Roaches in room. We also were at Zen restaurant & a roach appeared on the table. 8. Sports bar staff was very rude & no music was playing during day. Played music at night but it was very loud.

  Jul 05, 2025
• 

  Good stay overall, but much to be desired

  Overall we had a nice stay. When you are in the all inclusive resort, in my opinion you could be anywhere in the world. What I mean is it could have been turkey, with the components of all inclusives. So if you want all inclusive and hot weather, you can other places cheaper. The vibe team and bar staff made it more Jamaica. If you are coming to actually explore the island, then it is difficult to without having money for private cabs (which aren’t cheap). Sadly you cannot walk anywhere and explore. Nexus Tours were great to organise excursions through the hotel and reasonably priced. The hotel itself could do with some updating, in addition we had no hot water for a few days. I realise this affected numerous and not just us, but still frustrating. The hotel did not seem bothered to offer gestures of apologising. There are no kettles available, and the machine did not work despite asking for help with this. Evening entertainment was good overall and restaurant choices. Only 1 adult pool - don’t be fooled by their promo videos. The rest of the resort is either Diamond Club or Hideaway

  Jul 04, 2025
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  Relaxing Luxury in Jamaica’s Diamond Club 🌴

  We spent our vacation in Jamaica at this beautiful resort, perfectly situated on a quiet, pristine beach. We booked a Diamond Club room, and from start to finish, the service was truly outstanding. A special shoutout to the amazing concierges, Gregory and Gayna, who went above and beyond—handling our dinner reservations and making sure our room had everything we needed for a seamless stay. The Diamond Club beach and pool area were never crowded, so finding a spot to relax was easy at any time of day. The buffet offered a great variety of delicious food, and we thoroughly enjoyed every meal. That said, most of the common areas could use a little maintenance to match the overall experience. However, the exceptional staff more than made up for it, ensuring we had a wonderfully pleasant and memorable stay.

  Jul 04, 2025
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  SADLY, NOT A 5 🌟. TOO MANY ISSUES

  Firstly, the positives for this hotel. The location on Bloody Bay, is beautiful. The food was good overall and we couldn't complain for breakfast and the al acarte restaurants in the evening. Always enough choice, for us. Most, but not all staff were friendly and helpful. The good ones are being let down, by their colleagues. For the negative aspects of this hotel, sadly there's just too many issues to mention, for it to be considered 5 star. The rooms would be lovely, but they're in desperate need of renovation. Bits of wood falling off and wardrobe extremely hard to open, etc, etc... The corridors are the same, broken tiles everywhere, alarms constantly going off, rain leaking in on the 1st floor!, broken external & internal emergency exit doors, dirty plates and glasses left for days ( even in the emergency exit). They constantly ran out of items , twice at DC Grill Bar they had VERY limited food options at 1pm in the afternoon. They ran out of beer, cola & some spirits in multiple bars! Once on one wet afternoon, we decided to have a couple of drinks, before went for a meal, we ordered 2 greygoose vodkas , the barman decided after 1 drinks, he didn't want us to have either the greygoose, belvedere vodka or spiced rum and took the bottles into a 'staff only' room on the righthandside of the DC Grill Bar, He told us, it's finished, but they clearly weren't. He told us drink some other brand. Unclear, if these premium drinks were to go to another bar or being put aside for another reason. Coffee pods & tea bags in the rooms, are a rare commodity, use them sparingly🙄. They don't seem to replenish these items in your room. We only had 3 tea bags to start with. & a coffee bag, which you couldn't use in the machine. Ended up getting 5 pods for 10 days afyer multiple requests. There seems to be a problem with whoeveres doing the ordering or they're making savings. Twice our room wasnt cleaned and no fresh towels and they smelt awful because they don't dry with humidity. Beach towels are like gold dust. If you don't get them by 9.10am, you don't get any thay day and the lady in the towel station is just rude. We found the DC area just ok, nothing special and definitely NOT worth the extra cost. It's marketted, by TUI as 5 star luxury, but I'd give it 3 ☆ at most. The DC pool could get very lively at times and loud especially when the indivual groups start playing their own music, on top of the music provided by the entertainment team. This isn't the hotels fault, but just to be aware. Lastly, and most concerning was the sewage, that made the beautiful sea, go from blue to poo, after rainfall. The smell could be overpowering on the DC beach. If you thinking you'll have a nice 5 🌟 relaxing holiday, this is not holiday for you. TUI & the hotel management, spoke to lots of guests, who had similar issues with the accommodation but nothing changed. I never normally do a review, but what was meant to be a special holiday, we felt very disappointed with all the issues we encountered at this hotel. It could/ it should have been soo much better 😌

  Jul 03, 2025