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Hard Rock Hotel Riviera Maya - Heaven Section

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $919 All-Inclusive
Info Customer Reviews Questions & Answers

Everyone dreams of partying like a rock-star. Why not make that dream a reality? At the luxurious Hard Rock Hotel Rivie ... More

Customer Rating 15 Reviews
Value
 
4.5
Service
 
4.8
Beaches & Pools
 
4.4
Dining Options
 
4.8
Room Comfort
 
4.6
4.7 out of 5
16 out of 17 (94%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.8
Beaches & Pools
 
4.4
Dining Options
 
4.8
Room Comfort
 
4.6
4.7 out of 5
16 out of 17 (94%) customers would recommend this product to a friend.
Breakfast Farniente
All Customer Reviews
1-4 of 15 reviews. Sort by
September 11, 2016
best vacation

The place is very clean .the welcome team at the resort is so friendly,the staff is so friendly and would do anything to make a guest happy.I am going back next year ,and would recomend this vacation to everyone.


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: sandiego
Age: 55-64
Travel: 1-2 trips/year

August 29, 2016
Repeat Visitor

I visited Adventura Spa 10 times over the past 15 years. It transitioned to the Hard Rock Riviera Maya - Heaven. The landscaping has been upgraded along with the rooms. The exercise class options are more numerous and the food is outstanding. The spa and beauty treatments that I enjoyed years ago didn't disappoint last week. As in prior years, the employees are extremely accommodating always seeking to please. My only criticism is that they have destroyed the Heaven Lobby. It is gaudy and over the top. There should be a classic way to display rock memorabilia without covering gorgeous light fixtures with metal foil and placing fake clouds/curtains over the main meeting area framed in dark/heavy drapes. I spoke with many return patrons over the past week and all had the same impression of the lobby. This would be an extremely easy fix. However, I will absolutely return within the next year without question. In the overall scheme, the lobby can be overlooked.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Northern VA
Age: 45-54
Travel: 1-2 trips/year

August 19, 2016
Worth the money

My girlfriend was so nervous about leaving the country but there hospitality and kindness wore her fear off fast. If you can't get full here it's on you. We brought pepto and immodim and didn't have a need for either. Bottle water everywhere and fresh fresh fresh food. Entertainment in pool and bands in the evening in main lobby not around bedrooms. Beds where too hard for us but we managed.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: Kansas City
Age: 45-54

August 15, 2016
Awesome Resort!

My wife and I went here for our honeymoon and it was amazing! You expect top notch service from a place like this, but the staff here went far above and beyond anything I could expect. Waiters, bartenders, bell boys, maids etc all had amazing customer service. Many remembered what we had to drink or eat days before and remembered our names. My wife has a serious food allergy and they were excellent at making sure her food was prepared seperately, even during buffett breakfasts and lunches. The chefs and management staff would even come to our table to make certain everything was perfect. More than enough to do on the resort to keep you entertained, too much to put into words. We started looking and planning our next trip here the day after we got back.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Maine
Age: 25-34
Travel: 1-2 trips/year

Room Information

Hard Rock Hotel Riviera Maya features 606 comfortable suites with remarkable resort, pool or ocean views. Amenities include air conditioning, satellite TV, 24-hour room service, in-room safes, Wi-Fi, mini bar and more.

Room Details

Deluxe Gold - Double
Hotel/Studio Unit Details

Deluxe Gold - King
Hotel/Studio Unit Details

Deluxe Diamond
Hotel/Studio Unit Details

Deluxe Platinum Sky Terrace
Hotel/Studio Unit Details

What's to Love

Hard Rock Hotel Riviera Maya has all the great amenities you'll need to feel like rock royalty. With plenty of adult-only fun, this beautiful resort will have you topping the charts in no time!

 

What We'd Change

The beach isn't as large as you would normally expect, but Hard Rock Hotel Riviera Maya's luxurious pools will soon make the beach a hindsight.

 

Why You Should Go

If you've been wanting to take that special someone on a luxurious, all-inclusive vacation, you can now rock out to all the great things Hard Rock Hotel Riviera Maya has to offer.

Available Amenities

  • Business Center ($)
  • Cable/Satellite TV
  • Conference Facilities ($)
  • Daily Maid Service
  • Jacuzzi
  • Kayaks
  • Laundry Services ($)
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Snorkeling
  • Whirlpool/Hot Tub
  • Scuba Diving ($)
  • Medical Services ($)
  • Nightclub/Disco
  • 9 Bars/Lounges
  • 8 Restaurants
  • Spa Services ($)
  • Massage ($)
  • Elevators
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet
  • Alarm Clock/Radio
  • High Speed Internet Access
  • Outdoor Pool
  • Fitness Center
  • Evening Entertainment


Nearby Excursions & Attractions

  • ATV Rides
  • Beach
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Scuba Diving
  • Shopping
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Hard Rock Hotel Riviera Maya - Heaven Section

Carretera Cancun-Chetumal KM 72

Hotel Description

Hard Rock Hotel Riviera Maya: Adult-Only Rock Star Paradise in Riviera Maya

Everyone dreams of partying like a rock-star. Why not make that dream a reality? At the luxurious Hard Rock Hotel Riviera Maya, adults can get a taste of life behind the velvet rope, while rocking-out to the resort's all-inclusive perks.

Located in the heart of the Riviera Maya, Hard Rock Hotel Riviera Maya is the perfect place to write your next big hit while soaking up the tropical sun or splashing in the turquoise waters of the Caribbean Sea. While the resort features a traditional Mexican design, the modern touches are a real crowd pleaser and provide all the comfy amenities you could ever want.

The family section features five tantalizing restaurants, four bars, endless water activities and several pools. Kids will love the special amenities designed just for them like the Little Big Club, which will let them hang out with their favorite characters as they spend the day enjoying fun activities. The adult-only, Heaven Section is nothing short of nirvana with its stunning pools, lavish spa menu and access to signature golf courses and more. No matter what side you stay on, Hard Rock Hotel Riviera Maya is top-shelf, all the time.

Scuba dive and snorkel at the world's second longest coral reef between Cozumel and Cancun, swim and snorkel the beautiful waters of Akumal or Xpu-Ha Palace, swim with the dolphins at nearby Puerto Aventuras, tour the caves of the Aktun Chen, or ride horseback in the ocean at Rancho Loma Bonita. Immerse yourself in Mayan history and culture at the nearby ruins of Chichen Itza, Tulum and Coba.

At the end of each day, return to your luxurious room to immerse yourself in your Jacuzzi, while your partner mixes a drink from the mini bar and enjoy the views together from your private balcony. No matter what beat you drum to, Hard Rock Hotel Riviera Maya is ready to rock your next beach vacation!

This hotel is All-Inclusive
Features include:

  • Breakfast, lunch, dinner and snacks
  • All beverages, including domestic alcoholic and non-alcoholic drinks
  • Non-motorized water sports
  • Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

The Market
Type: International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-4pm; Dinner - daily, 6pm-11pm
Description: International buffet using the freshest ingredients for breakfast and a themed dinner.

Pizzeto
Type: Italian
Hours: Daily, 6pm-11pm
Description: Experience a world of flavor with a crispy, brick-oven pizzas, salads, soups and pasta a la carte.

Frida
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Enjoy the sultry flavors of regional cuisine and a festive atmosphere at this fiery a la carte restaurant.

Ipanema
Type: Brazilian Steakhouse
Hours: Daily, 6pm-11pm
Description: Featuring authentic Rodizio service, this a la carte restaurant is filled with the passionate flavors of Brazil wrapped in modern style.

Zen
Type: Asian
Hours: Daily, 6pm-11pm
Description: Serving traditional Asian cuisine like sushi and stir fry in a chic atmosphere.

Toro
Type: Steakhouse
Hours: Daily, 6pm-11pm
Description: Enjoy premium cuts of steak and a menu of lavish desserts served a la carte.

Ciao
Type: Italian
Hours: Daily, 6pm-11pm
Description: Savor fine, Italian a la carte specialties in a calm and charming atmosphere.

Le Petit Cochon
Type: French
Hours: Daily, 6pm-11pm
Description: Serving traditional French-countryside cuisine a la carte.

All hours subject to change.



BARS/NIGHTLIFE

Sun Bar
Lobby Bar. Serving a premium selection of exotic cocktails and old favorites. Daily, 10am-1am.

Martini Bar
Serves a classic selection of martinis and top-shelf spirits near the Heaven section. Daily, 10am-1am.

Heaven Bar & Disco
Located near the main lobby and features live DJ entertainment and a fine selection of international spirits. Daily, 10am-1am.

Rhythm Bar
Pool-side bar. Offering premium cocktails in a relaxing environment in the Heaven section. Daily, 10am-1am.

Juice Bar
Located near the fitness center in the Heaven section, this bar serves the best fruit and vegetable mixes in the Caribbean. Daily, 10am-1am.

Lobby Bar
Located in the lobby of the Heaven section and offers premium cocktails. Daily, 10am-1am.

Dive Bar
Pool bar. Serves fresh beverages and snacks by the Heaven pool. Daily, 10am-1am.

Float Bar
Pool-side bar. Daily, 10am-1am.

Caffetto
Coffee bar. Open until 11pm.



BEACH

Hard Rock Hotel Riviera Maya is located on a beautiful stretch of white-sand beach. An inlet cove provides easy access to snorkeling, kayaking and swimming in the region's famous calm waters.

POOLS

Hard Rock Hotel Riviera Maya features 4 adult-only pools, pool-side bars and plenty of loungers so you can stretch out and work on your tan.

SPORTS/ACTIVITIES

Water

  • Swimming
  • Snorkeling
  • Water Aerobics
  • Kayaks

Available for an additional charge:

  • Scuba diving
  • Deep sea fishing

Land

  • Tennis
  • Climbing wall
  • Tennis
  • Bicycles
  • Basketball
  • Fitness center
  • Music Lab


INTERNET

Hard Rock Hotel Riviera Maya offers complimentary Wi-Fi access in both guest rooms and public areas.

SPA SERVICES

The Rock Spa at Hard Rock Hotel Riviera Maya features 75 treatment rooms that are ready to leave you relaxed and recharged for an additional charge. Services include:
  • Massages
  • Hydrotherapy
  • Sauna
  • Steam rooms
  • Beauty salon


WEDDING/HONEYMOON

Hard Rock Hotel Riviera Maya offers a number of wedding packages that are sure to make your special day unforgettable. Please contact the resort directly for more details.

CHILD CARE

Hard Rock Hotel Riviera Maya - Heaven Section is adult-only. Therefore, no child care services are available.

ADDITIONAL INFORMATION

Location
Hard Rock Hotel Riviera Maya is located one hour from Cancun International Airport (CUN) and about 20 minutes from Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required.

Spring Break
Spring Break groups are not allowed at Hard Rock Hotel Riviera Maya.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Choose Your Options

Depart:  
Number of Rooms:
 
Room 1 Details:
  • Deluxe Gold - Double or King
  • Travel: August 23 - October 31
  • Sale Extended to October 24
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$750 in Resort Credits More
5 days, 4 nights
Travel Dates 10/2 - 10/31
Starting at $919 was $1299
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Deluxe Gold-Double Room More
5 days, 4 nights
Travel Dates 11/1 - 12/23
Starting at $959 was $1749
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Deluxe Gold-Double Room
4 days, 3 nights
Travel Dates 1/3 - 1/24
Starting at $949 was $1299
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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$750 in Resort Credits More
5 days, 4 nights
Travel Dates 2/19 - 4/22
Starting at $1299 was $1599
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!
$750 in Resort Credits More
5 days, 4 nights
Travel Dates 4/23 - 5/31
Starting at $1059 was $1379
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

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