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Hard Rock Hotel Riviera Maya

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $879 All-Inclusive
Info Customer Reviews Questions & Answers

Everyone dreams of partying like a rock-star. Why not make that dream a reality? At the luxurious Hard Rock Hotel Rivie ... More

Customer Rating 8 Reviews
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
4.4
Dining Options
 
4.2
Room Comfort
 
4.2
4.4 out of 5
"Great experience...the hard rock hotel Hacienda was perfect for a family vacation...." – Zalonso
8 out of 12 (67%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
4.4
Dining Options
 
4.2
Room Comfort
 
4.2
4.4 out of 5
"Great experience...the hard rock hotel Hacienda was perfect for a family vacation...." – Zalonso
8 out of 12 (67%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 8 reviews. Sort by
August 18, 2016

Great experience...the hard rock hotel Hacienda was perfect for a family vacation....


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Miami
Age: 45-54
Travel: 1-2 trips/year

May 31, 2016
Poor customer service

Before I make any complaints, the food, pool, point, beach, and drinks were outstanding. However, I booked a room for the "heaven" side which is only for adults, but the Hard Rock stated that I wasn't correct. It took two days for someone to see my reservation and understand I was telling the truth. They were more worried about "talking" and trying trying to explain I was wrong instead of simply "listening." They gave my wife and I two Hard Rock t shirts as an apology, but of course I didn't care for the shirts bc I paid extra to stay on the adult side vs the children side. Caesar is the worst employee of "all" Mexico! Be aware, he's rude and doesn't care what you have to say but only wanted to apologize when he away from his peers as he didn't want to admit in front of them that he was wrong. Be aware, Caeser is the worst employee of "all" Mexico! My wife and I travel at least 7 times a year, trust me when I say Caeser is the worst person to talk to.


3 of 3 found this helpful
Was this helpful? Yes No
Overall Rating: 3
Value
 
3.0
Service
 
1.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
1.0
User Image

From: Virginia
Age: 25-34
Travel: 7+ trips/year

May 23, 2016
All great except check in

Everything was great aside from check in which was a disaster and killed two hours of our vacation. Our group very clearly booked in the adult only section and at check in they tried to put us in the family section. Not a great way to start our stay. Aside from that, we had a blast. Service pool/beach side was amazing. Rooms were great and cleaned well each day.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
User Image

From: New Jersey
Age: 35-44
Travel: 3-6 trips/year

May 16, 2016
Awesome time

slight mishap at check in regarding which section of the hotel we were to stay at, our reservations had the adult only section, when we got there they tried to tell us that adult only on registration ticket meant only one bed, we immediately called cheap caribbean and they fixed the issues and we got the section we wanted without issue. the place is beautiful., you can basically find a private section in a pool or beach any day without issue, there is so much dining to choose from the club and bars are great people are warm friendly and very accommodating.. we were with a group of 12, and are already planing on going back next year..


1 of 2 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: freehold, NJ
Age: 35-44
Travel: 1-2 trips/year

Room Information

Hard Rock Hotel Riviera Maya features 660 comfortable suites with remarkable resort, pool or ocean views. Amenities include air conditioning, satellite TV, 24-hour room service, in-room safes, Wi-Fi, mini bar and more.

Room Details

Deluxe Room
Hotel/Studio Unit Details

Deluxe Gold - King
Hotel/Studio Unit Details

Deluxe Gold - Double
Hotel/Studio Unit Details

Deluxe Diamond (Adults-Only)
Hotel/Studio Unit Details

Deluxe Platinum - Grand Sky Terrace (Adults-Only)
Hotel/Studio Unit Details

What's to Love

Hard Rock Hotel Riviera Maya has all the great amenities you'll need to feel like rock royalty, but with a number of kid friendly options, this beautiful resort will have you topping the charts in no time!

 

What We'd Change

The beach isn't as large as you would normally expect, but Hard Rock Hotel Riviera Maya's luxurious pools will soon make the beach a hindsight.

 

Why You Should Go

If you've been wanting to take the family on a luxurious, all-inclusive vacation, you can now rock out to all the great things Hard Rock Hotel Riviera Maya has to offer.

Available Amenities

  • Business Center ($)
  • Cable/Satellite TV
  • Children's Pool
  • Conference Facilities ($)
  • Daily Maid Service
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Snorkeling
  • Whirlpool/Hot Tub
  • Scuba Diving ($)
  • Medical Services ($)
  • Nightclub/Disco
  • 9 Bars/Lounges
  • 8 Restaurants
  • Spa Services ($)
  • Massage ($)
  • Elevators
  • Teen Club
  • Handicap Room Available
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet
  • Alarm Clock/Radio
  • High Speed Internet Access
  • Outdoor Pool
  • Fitness Center
  • Evening Entertainment


Nearby Excursions & Attractions

  • ATV Rides
  • Beach
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Mayan Ruins
  • Scuba Diving
  • Shopping
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Hard Rock Hotel Riviera Maya

Carretera Cancun-Chetumal KM 72

+52 98 48 75 1100

Hotel Description

Hard Rock Hotel Riviera Maya: Rock Star Living in the Riviera Maya

Everyone dreams of partying like a rock-star. Why not make that dream a reality? At the luxurious Hard Rock Hotel Riviera Maya, families can get a taste of life behind the velvet rope, while rocking-out to the resort's all-inclusive perks.

Located in the heart of the Riviera Maya, Hard Rock Hotel Riviera Maya is the perfect place to write your next big hit while soaking up the tropical sun or splashing in the turquoise waters of the Caribbean Sea. While the resort features a traditional Mexican design, the modern touches are a real crowd pleaser and provide all the amenities adults and families could ever want.

The family section features five tantalizing restaurants, four bars, endless water activities and several pools. Kids will love the special amenities designed just for them like the Little Big Club, which will let them hang out with their favorite characters as they spend the day enjoying fun activities. The adult-only, Heaven Section is nothing short of nirvana with its stunning pools, lavish spa menu and access to signature golf courses and more. No matter what side you stay on, Hard Rock Hotel Riviera Maya is top-shelf, all the time.

Scuba dive and snorkel at the world's second longest coral reef between Cozumel and Cancun, swim and snorkel the beautiful waters of Akumal or Xpu-Ha Palace, swim with the dolphins at nearby Puerto Aventuras, tour the caves of the Aktun Chen, or ride horseback in the ocean at Rancho Loma Bonita. Immerse yourself in Mayan history and culture at the nearby ruins of Chichen Itza, Tulum and Coba.

At the end of each day, return to your luxurious room to immerse yourself in your Jacuzzi, while your partner mixes a drink from the mini bar, or hang out with the kids and enjoy the views from your balcony. No matter what beat you drum to, Hard Rock Hotel Riviera Maya is ready to rock your next beach vacation!

This hotel is All-Inclusive
Features include:

  • Breakfast, lunch, dinner and snacks
  • All beverages, including domestic alcoholic and non-alcoholic drinks
  • Non-motorized water sports
  • Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

The Market
Type: International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-4pm; Dinner - daily, 6pm-11pm
Description: International buffet using the freshest ingredients for breakfast and a themed dinner.

Pizzeto
Type: Italian
Hours: Daily, 6pm-11pm
Description: Experience a world of flavor with a crispy, brick-oven pizzas, salads, soups and pasta a la carte.

Frida
Type: Mexican
Hours: Daily, 6pm-11pm
Description: Enjoy the sultry flavors of regional cuisine and a festive atmosphere at this fiery a la carte restaurant.

Ipanema
Type: Brazilian Steakhouse
Hours: Daily, 6pm-11pm
Description: Featuring authentic Rodizio service, this a la carte restaurant is filled with the passionate flavors of Brazil wrapped in modern style.

Zen
Type: Asian
Hours: Daily, 6pm-11pm
Description: Serving traditional Asian cuisine like sushi and stir fry in a chic atmosphere.

Toro
Type: Steakhouse
Hours: Daily, 6pm-11pm
Description: Enjoy premium cuts of steak and a menu of lavish desserts served a la carte.

Ciao
Type: Italian
Hours: Daily, 6pm-11pm
Description: Savor fine, Italian a la carte specialties in a calm and charming atmosphere.

Le Petit Cochon
Type: French
Hours: Daily, 6pm-11pm
Description: Serving traditional French-countryside cuisine a la carte.

All hours subject to change.



BARS/NIGHTLIFE

Sun Bar
Lobby Bar. Serving a premium selection of exotic cocktails and old favorites. Daily, 10am-1am.

Martini Bar
Serves a classic selection of martinis and top-shelf spirits near the Heaven section. Daily, 10am-1am.

Heaven Bar & Disco
Located near the main lobby and features live DJ entertainment and a fine selection of international spirits. Daily, 10am-1am.

Rhythm Bar
Pool-side bar. Offering premium cocktails in a relaxing environment in the Heaven section. Daily, 10am-1am.

Juice Bar
Located near the fitness center in the Heaven section, this bar serves the best fruit and vegetable mixes in the Caribbean. Daily, 10am-1am.

Lobby Bar
Located in the lobby of the Heaven section and offers premium cocktails. Daily, 10am-1am.

Dive Bar
Pool bar. Serves fresh beverages and snacks by the Heaven pool. Daily, 10am-1am.

Float Bar
Pool-side bar. Daily, 10am-1am.

Caffetto
Coffee bar. Open until 11pm.



BEACH

Hard Rock Hotel Riviera Maya is located on a beautiful stretch of white-sand beach. An inlet cove provides easy access to snorkeling, kayaking and swimming in the region's famous calm waters.

POOLS

Hard Rock Hotel Riviera Maya features 6 pools including a kid's pool, a family-friendly pool and 4 adult-only pools.

SPORTS/ACTIVITIES

Water

  • Swimming
  • Snorkeling
  • Water Aerobics
  • Kayaks

Available for an additional charge:

  • Scuba diving
  • Deep sea fishing

Land

  • Tennis
  • Climbing wall
  • Tennis
  • Bicycles
  • Basketball
  • Fitness center
  • Music Lab


INTERNET

Hard Rock Hotel Riviera Maya offers complimentary Wi-Fi access in both guest rooms and public areas.

SPA SERVICES

The Rock Spa at Hard Rock Hotel Riviera Maya features 75 treatment rooms that are ready to leave you relaxed and recharged for an additional charge. Services include:
  • Massages
  • Hydrotherapy
  • Sauna
  • Steam rooms
  • Beauty salon


WEDDING/HONEYMOON

Hard Rock Hotel Riviera Maya offers a number of wedding packages that are sure to make your special day unforgettable. Please contact the resort directly for more details.

CHILD CARE

The Little Big Club features kid favorites like Barney, Thomas the Tank Engine, Bob the Builder and Angelina Ballerina. The club hosts a variety of fun activities for kids ages 4-12. Daily, 8am-9pm. Activities include:
  • Singing and dancing
  • Arts and crafts
  • Movies
  • Games

In-room babysitting is also available for an additional charge.

The Teens Lounge & Club offers teens a chance to hang out and enjoy the hottest tunes in the Caribbean.



ADDITIONAL INFORMATION

Location
Hard Rock Hotel Riviera Maya is located one hour from Cancun International Airport (CUN) and about 20 minutes from Playa del Carmen.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required.

Spring Break
Spring Break groups are not allowed at Hard Rock Hotel Riviera Maya.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Choose Your Options

Depart:  
Number of Rooms:
 
Room 1 Details:
  • 2 Kids 12 & Under Stay & Eat Free
  • Deluxe Gold - Double Room
  • Travel: August 23 - October 31
  • Sale Extended to October 24
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Deluxe Gold - Double More
5 days, 4 nights
Travel Dates 9/28 - 10/31
Starting at $879 was $1249
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
Free Resort Credits More
5 days, 4 nights
Travel Dates 10/31 - 12/23
Starting at $919 was $1289
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!
$500 in Resort Credits More
4 days, 3 nights
Travel Dates 1/5 - 2/26
Starting at $919 was $1339
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
$750 in Resort Credits More
5 days, 4 nights
Travel Dates 2/21 - 4/23
Starting at $1169 was $1559
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!
$500 in Resort Credits More
5 days, 4 nights
Travel Dates 5/6 - 6/30
Starting at $1039 was $1369
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Mexico - Riviera Maya Resorts