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Hard Rock Hotel Cancun

Mexico - Cancun

Our Rating
4 Nights with Air from $1,109 All-Inclusive
Info Customer Reviews Questions & Answers

Going on vacation is all about letting loose and having fun, so pack up and head for party central at Hard Rock Hotel C ... More

Customer Rating 45 Reviews
Value
 
4.2
Service
 
4.4
Beaches & Pools
 
4.6
Dining Options
 
4.0
Room Comfort
 
4.1
4.2 out of 5
"The resort was great, the staff was so nice. The kids had an amazing time. I love the fact they had activities for every age there. Will absolutely go back." – elle123
42 out of 51 (82%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.4
Beaches & Pools
 
4.6
Dining Options
 
4.0
Room Comfort
 
4.1
4.2 out of 5
"The resort was great, the staff was so nice. The kids had an amazing time. I love the fact they had activities for every age there. Will absolutely go back." – elle123
42 out of 51 (82%) customers would recommend this product to a friend.
Foam Party at the Pool One of the breakfast buffets View from our room! Some of us with the Bride & Groom Part of the crew View from my bed!
All Customer Reviews
1-4 of 45 reviews. Sort by
September 28, 2016
Tourist

Is the best resort I've ever been.i love the service and food. Excellent staffs , waitress,waiter and bartender.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Texas
Age: 25-34
Travel: 3-6 trips/year

September 22, 2016
Fun and sun

Hard rock hotel was very nice , rooms and service was amazing. Will do another trip here. The people at hotel was friendly, very helpful. It is a great place for kids. For us we will do adults only, as more age appropriate . It was a Great experience and relaxing time.


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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Arkansas
Age: Over 65
Travel: 3-6 trips/year

September 7, 2016
OUTSTANDING Hotel!!!

We were here for a "destination wedding"!!! I believe Hard Rock really did a NICE affair. I will start with the food! One word, SCRUMPTIOUS!!! There was PLENTY of it also. Excellent restaurants, (Zen was the best, went there twice), Italian, mmmmm, The buffets for breakfast, go to Ciao, quieter with all the fixins! However, ALL the breakfast buffets were OUTSTANDING!!! No bagels out at one, I asked the chef, he went and got a few from another for us! BBQs on the beach with service also! It seemed like food was available 24/7! That brings me to the service! Again, UNSURPASSED!!! Laying by the pool, there was Rosy, Merly & Ely for everything from drinks to food! FAST and NEVER mixed up an order & there were a LOT of us!!! The bartenders, Alex by the pool, makes a mean pina` colada, James inside by the elevators was great also! Housekeeping, after an initial mix-up, also was outstanding! The rooms were large & airy. Always plenty of personnel around to get you where you wanted to go. If you are a ROCK & ROLL fan, the ambiance is breathtaking!!! They only allowed 2 pictures, YOU will take a LOT of the hotel interior!

Some of us with the Bride & Groom One of the breakfast buffets
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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Virginia Beach, Va.
Age: Over 65
Travel: 3-6 trips/year

September 5, 2016
Good Atmosphere food/nightlife soso

We went two weeks ago for 6 days. Have been to Cancun numerous times. Hardroock was ok...the food was so-so and the activities for adults were okay. I would rate it a 3 out 5. I have been to nicer resorts for less money and better food/service.


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Overall Rating: 4
Value
 
5.0
Service
 
3.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Flrida
Age: 35-44
Travel: 7+ trips/year

Room Information

Hard Rock Hotel Cancun features 601 guestrooms with double Jacuzzis and balconies providing views of either the Caribbean or Nichupte Lagoon. Other amenities include turndown service, liquor dispenser, stocked mini-bar, and satellite TV. Rooms are only available on the All-Inclusive Plan. Four rooms for the physically challenged are available on request and located in the Superior Deluxe Ocean View room category.

Room Details

Deluxe Gold - King
Hotel/Studio Unit Details

Deluxe Gold - Double
Hotel/Studio Unit Details

Deluxe Platinum - King
Hotel/Studio Unit Details

Deluxe Platinum - Double
Hotel/Studio Unit Details

Deluxe Diamond
Hotel/Studio Unit Details

What's to Love

The beachfront infinity pool with two swim-up bars is huge and totally awesome for making new friends or just hanging out.

 

What We'd Change

The hotel zone location attracts lots of partiers, who can sometimes be pretty loud. But you're on vacation! It's okay to let loose and have fun.

 

Why You Should Go

Hard Rock hotel Cancun is an all-inclusive hotspot for couples and families with cool perks: a gorgeous infinity pool, fun Kids Club with waterslides and active nightlife.

Available Amenities

  • Car Rental Available
  • Beach
  • Business Center ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Swim-Up Bar(s)
  • Tennis Court(s)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Dry Cleaning Services
  • Parking
  • Safe Deposit Box
  • Ping Pong
  • Billiards
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 6 Bars/Lounges
  • Porter/Bellhop
  • Shopping
  • Multilingual Staff
  • ATM/Banking
  • Elevators
  • Fax Machine ($)
  • Beach Towels
  • Spa Services ($)
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet
  • Free Parking
  • Beauty Salon ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Tennis Courts
  • Volleyball Court(s)
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Hard Rock Hotel Cancun

Blvd Kukulcan Km 14.5

+52 998 881 3600

Hotel Description

Hard Rock Hotel Cancun: Have Fun at the Party Central, Kid-Friendly and All-Inclusive Resort

Going on vacation is all about letting loose and having fun, so pack up and head for party central at Hard Rock Hotel Cancun (formerly Cancun Palace), a resort located in Cancun's popular hotel zone. Great design is integral to the 12-story complex (updated with a modern convention center and plans for exciting new presidential suites) that draws vacationers with its party atmosphere, fun nightlife and kid-friendly perks, like the waterslides in the kids' pool.

Beachfront property has never been as rewarding as the wide stretch of ivory sand outside the resort. Pick up a strawberry daiquiri from the Beach Bar and kick back on a lounge chair while the kids splash in the surf. The huge, free-form, infinity pool is a hotspot, where guests converge and make new friends with liquid aid from the two swim-up bars. Sit down to a meal with new friends at any of the five dining options. Kids light up while watching the teppanyaki show at Zen, and the fine cuts at Ipanema impress protein fanatics. Catch a dance show at the amphitheater before heading to the happening Lobby Bar for live music, top-shelf margaritas and fun activities.

The kids are bound to have fun at the supervised Kids Club. Arts and crafts, air hockey and foosball keep the little ones occupied while parents check out three nearby golf courses. Riviera Cancun Golf Club is a signature Jack Nicklaus, 18-hole course with vegetation, wetlands and challenging bunkers. The Little Big Club will keep kids entertained while hanging out with their favorite characters like Barney, Thomas the Tank Engine and Bob the Builder, so you can tee-off worry free!

We love Jacuzzis, and Hard Rock hotel Cancun is a resort that does, too! The Superior Deluxe Room with an ocean view and works great for families thanks to two double beds and a fantastic, double Jacuzzi for a nice, long soak with a scotch on the rocks, courtesy of the in-room liquor dispenser. Couples looking for the next-level of service spring for the Deluxe Diamond Room with a Golf/Spa package. Adults only, Deluxe Diamond Rooms offer 24-hour room service, delicious, nightly petit fours and private check-in/check-out for the full VIP treatment.

This hotel is All-Inclusive.
Features include:

  • Breakfast, lunch, dinner, and snacks
  • Top-shelf drinks
  • 24-hour room service
  • Unlimited phone calls within Mexico and to the Continental US and Canada (some restrictions apply)
  • All taxes and gratuities


DINING

This hotel includes unlimited food and drinks but some dining restrictions may apply. Please check with the front desk for details.

The Market
Type: International
Hours: Continental Breakfast - daily, 6:30am-7am; Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm
Description: An international buffet located in the central lobby/pool area.
Dress code: Casual

Frida
Type: Mexican
Hours: Lunch - daily, 11:30am-5:30pm; Dinner - daily, 6:30pm-11pm
Description: Features a Mexican dinner menu.
Dress code: Casual

Zen
Type: Asian
Hours: Daily, 6pm-11pm
Description: A la carte Asian menu featuring Izakaya, teppanyaki and sushi. Reservations are required.
Dress code: Casual

Ciao
Type: Italian
Hours: Breakfast - daily, 7am-11:30am; Dinner - daily, 6pm-11pm
Description: Serves an international breakfast buffet and Italian a la carte for dinner.
Dress code: Casual

Ipanema
Type: Brazilian Steakhouse
Hours: Dinner - daily, 6pm-11pm
Description: A la carte dinner service featuring fine cuts and seafood.
Dress code: Elegant casual

Pizzeto
Type: Pizza
Hours: Lunch - daily, 11:30am-5:30pm; Dinner - daily, 6:30pm-11pm
Description: Serves brick-oven style pizzas in a casual atmosphere.
Dress code: Casual

All hours are subject to change.



BARS/NIGHTLIFE

Smash Bar
Lobby bar. Daily, 10am-1am.

Dive Pool Bar
Pool bar. Daily, 9am-6pm.

Float Pool Bar
Pool bar. Daily, 9am-6pm.

Splash Pool Bar
Pool bars. Daily, 9am-6pm.

Beach Bar
Daily, 10am-5pm.

The Show
Theater bar. Daily, 8pm-9pm.

Events
The Hot Lap Experience weekly raffle gives you a chance to win a racetrack ride with a professional driver in one of the hottest cars in town at Exotic Rides Mexico. Even if you don't win, the event will give you a chance for photo-ops with the cars, Q&A session with the driver and access to the open Martini bar.



BEACH

Hard Rock Hotel Cancun sits beachside in Cancun, on Mexico's Yucatan Peninsula in the Caribbean. Complimentary lounge chairs, umbrellas, and beach towels are provided.

POOLS

Catch some rays at the resort's lake-style pool, featuring 3 outdoor Jacuzzis and 2 swim-up bars to quench your thirst. With a children's pool close by, the kids can splash and play and you can sit back and relax!

SPORTS/ACTIVITIES

Water

Available for an additional charge:

  • Para-sailing
  • Water skiing

Land

  • Fitness center
  • Tennis
  • Music Lab

Golf
Hard Rock Cancun guests have access to the Playacar Spa and Golf Club located 35 minutes from the hotel.

Riviera Golf Course is located 5 minutes from the hotel and resort credit can be used for green fees. Food, beverages, tax and gratuities not included.

INTERNET

Free wireless Internet access is available throughout the resort. For those without a laptop, guests are also allowed 30 minutes of Internet use, per stay, in the resort's business center.

SPA SERVICES

The Hard Rock Hotel Cancun's Rock Spa is an expansive 60,000 square foot oasis that houses 35 spa suites, 11 indoor and outdoor couples suites and more for an additional charge. Spa treatments include:
  • Massages
  • Body treatments
  • Facials
  • Double Jacuzzis
  • Beauty salon


WEDDING/HONEYMOON

Hard Rock Hotel Cancun offers number of wedding packages to make your dream wedding come true. With the Colin Cowie Wedding Collections, you'll have a wedding fit for royalty. Wedding packages include the services of a wedding planner, a wedding cake and dinner reservations for the wedding party at one of the resort's restaurants. Please contact the resort directly for more information.

Honeymoon Bonus
The Colin Cowie Honeymoon Packages take luxury to a new level. Guests may choose between 3 specialty honeymoon packages for the ultimate romance experience. Guests will enjoy complimentary sparkling wine, a romantic dinner for two and breakfast and bed. Please contact the resort directly for more information.

Requirement: Honeymoon couple must present proof of marriage within the past year. The reservation must indicate "honeymooners" in order to receive the amenities.



CHILD CARE

The Little Big Club Kids features kid favorites like Barney, Thomas the Tank Engine, Bob the Builder and Angelina Ballerina. The club hosts a varety of fun activities for kids ages 4-12. Daily, 8am-9pm. Activities include:
  • Singing and dancing
  • Arts and crafts
  • Movies
  • Games

In-room babysitting is also available for an additional charge.



ADDITIONAL DETAILS

Location
Hard Rock Hotel Cancun is located 12.5 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.

Check-in/Check-out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required with the following exceptions:
A 4-night minimum stay is required for arrivals Oct 9-14, 2016.
A 5-night minimum stay is required for arrivals Jul 18-23, Aug 13-18, 2016, Nov 18-23, Dec 31, 2016 and Apr 10-13, 2017.
A 7-night minimum stay is required for arrivals Dec 23-30, 2016.

Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports and loud music.

Spring Break Policy
Hard Rock Hotel Cancun no longer accepts student groups.

Golf Policy
Guests may reserve tee times up to 90 days prior to their arrival. To reserve a time, please contact the golf courses directly.

Riviera Cancun Golf Club: info@golfpromotions.mx
Playacar Golf Club: recepciongolfpc@allinclusivecollection.com



All hours, fees, amenities, information and services are subject to change without notice.
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Choose Your Options

Depart:  
Number of Rooms:
 
Room 1 Details:
  • $500 to $2,500 Limitless Resort Credit
  • Deluxe Platinum-Double or King
  • Travel: Nov 6 - 15, 27 - Dec 16
  • Book By: December 9
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$750 in Resort Credits More
5 days, 4 nights
Travel Dates 4/23 - 6/15
Starting at $1109 was $1449
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
Deluxe Platinum - Double More
5 days, 4 nights
Travel Dates 1/15 - 2/24
Starting at $1379 was $1699
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Deluxe Gold - Double Room More
5 days, 4 nights
Travel Dates 1/29 - 4/7
Starting at $1329 was $1779
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
Deluxe Gold - King Rm More
6 days, 5 nights
Travel Dates 2/11 - 4/20
Starting at $1659 was $1999
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