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Grand Riviera Princess All Suites Resort & Spa

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $609 All-Inclusive
Info Customer Reviews Questions & Answers

Give your family a break and head for Grand Riviera Princess All Suites Resort & Spa where 13 is your lucky number. Amon ... More

Customer Rating 439 Reviews
Value
 
4.2
Service
 
4.1
Beaches & Pools
 
4.3
Dining Options
 
3.6
Room Comfort
 
4.1
4.1 out of 5
"We can always count on Cheap Caribbean for ensuring that the properties they work with each offer great experiences and Caribbean Jim's CSR's work magic making sure arrangements like staggard airport p..." – mayancaribe
389 out of 497 (78%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.1
Beaches & Pools
 
4.3
Dining Options
 
3.6
Room Comfort
 
4.1
4.1 out of 5
"We can always count on Cheap Caribbean for ensuring that the properties they work with each offer great experiences and Caribbean Jim's CSR's work magic making sure arrangements like staggard airport p..." – mayancaribe
389 out of 497 (78%) customers would recommend this product to a friend.
Another view from the room, trying to clean up the globs of algae View from Lobby Entrance View from our Balcony room that have pools right outside their rooms The pool side cabanas View of Laguna Villa/Platinum beach area Pool and grounds Beachside entertainment in the palaza Private pool entrance our room BEACH The swim up pool main pathway View from our room one of the many pools The Beautiful scenery Main Lobby top left picture advertised on Cheap Carribean the other three are what the Platinum rooms really look out into. our daily view from our beach chairs View looking out from lobby besties on vacation Sinkhole for swimming on Chichen Itza Trip Monkey business in the trees Does it get any better?! Beautiful Beach View from our patio! Pool and lighting at night The beach View from 2nd floor Laguna Villa Suite View of the party pool from room 2244 beach VIP Villa Pool 1 of 7 POOLS Room with a View Villa's private pool The beach was beautiful! Ceiling at front entrance Here I come fish! Met nice people!! Shower in the Villa rooms our serene view from our room beach our private cabanas at the adult pool Villa's outdoor shower excursion A/C intake
All Customer Reviews
1-4 of 439 reviews. Sort by
May 25, 2017
Vacay

The resort is huge and it's a beautiful place. There is a lot of walking involved but we didn't mind it. We actually enjoyed it. Everything was set up really nice. The only down part there is a time between 3-6!m when the buffets are closed but you can eat at the beach or sports bar. That's something we weren't aware of. For the restaraunts you donned reservations but we were able to get one almost every night. We also went and visited the buffet in case. You can find out what cuisine the buffet will be serving also. For the younger crowd the night life is okay not the best. They have a club but do not play the beat music. So not too much of a crowd is pulled. They had an amazing fire show though. The resort also tries to have a different nightly entertainment. The resort is further from the airport but that drive didn't feel as long as 45 mins maybe because of excitement. It's close to downtown 5th Ave. which has amazing stores and little shops. Should take a taxi to go see it. Checkout was at 12. But they let you hang around and even have a shower you can use in the lobby and provide you with towels. The service and courtesy of the resort is amazing. Overall had a great experience and loved my stay.


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Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: NJ
Age: 19-24
Travel: 1-2 trips/year

May 25, 2017
Can't wait to return!

What a great vacation for our family. We had a great time and will definitely plan to return. There was enough to do at the resort that we never even needed to leave to find entertainment. We met people from all over the world and had a great time. The staff was awesome and wanted to have fun right along with us.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: St. Louis, MO
Age: 45-54
Travel: 3-6 trips/year

May 24, 2017
May 2017

Overall a very good vacation. Check-in was quick and easy. Junior level suite you have access to 5 specialty restaurants with no limit on how many times you go to them. Just have to make reservations in advance. The room was very nice and clean. The beach had some minor seaweed but the workers cleaned it up daily so it was not an issue. Beach had 3 bars and a lunch grill if you wanted to eat and stay on the beach. More than enough pools for everyone so it did not feel crowded.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: New jersey
Age: 25-34

May 22, 2017
first all inclusive stay

I had very high hopes for our vacation but ended disappointed. This hotel is beautiful and the room was great, but that was it. We upgraded to platinum suites with private check in. You have one person checking in 25 people. You sit an wait for hours to get to your room. The pool water in all pools was so warm that it was not refreshing in the very hot sun. The beach claims butler drink service, yes one butler for 50 people. they take all orders then go get the drinks. plan on it being half melted and an hour before you get it. Only one type of beer and drinks are slow flowing. Food was horrible. buffets made your stomach ache like there were fillers in the food. You would feel so awful every time you ate. The restaurants were awful as well. After you spent hours trying to get reservations situated, you had terrible service and food. Steak was like rubber, seafood was questionable, italian was ok and fondue was nasty. I hated eating as i felt i was bloated with a horrible stomach ache every time. Service was terrible. Even if you are tipping well, it does not matter. If anything is wrong (air conditioner broken in room), it all becomes an enormous amount of excuses in which it is ultimately is not their fault and you are hugely inconvenienced. Everything takes a long time to get done. One concierge for 200 people. Was treated horrible at dinner one night as they could not find the reservation. Had to walk 15 minutes back to my room as there is only one tram running hundreds of people to the restaurant area to get the ticket when we made reservations. No one even apologized when I when i returned with it to prove we had reservations. Andres at the desk just shook his head when I handed it to him and stated the concierge never officially put the reservation in the system so they cannot see it, but he would sit us (this being after i had a printed confirmation of our reservation). Again, not their fault......always the paying customers fault. There is nothing special about paying more to upgrade to platinum. you wait longer and get nothing more for your money besides 24 hour included room service.....again horrible food. the only thing going for this place is that it is pretty. Too bad.


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Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
5.0
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From: Sarasotal Florida
Age: 45-54
Travel: 1-2 trips/year

Room Information

Grand Riviera Princess features 676 guestrooms including an exclusive Family Club section that's reserved only for families who book these rooms. All rooms come readily equipped with air conditioning, bathroom with shower, hair dryer, safety deposit box, coffee maker, satellite plasma TV, mini bar (stocked daily), telephone in room and bathroom, and a private balcony or terrace.

Room Details

Junior Suite Jacuzzi Deluxe
Hotel/Studio Unit Details

Junior Suite Deluxe Pool
Hotel/Studio Unit Details

Platinum Suite
Hotel/Studio Unit Details

Laguna Villa Suite (Adults-Only)
Hotel/Studio Unit Details

What's to Love

The Laguna Villa Suite is amazing! It gives adults access to an exclusive lounge, private pool and reserved beach area, so you can kick back in peace.

 

What We'd Change

The resort complex is enormous, which makes for lots of walking, but the resort offers a free shuttle, so you don't have to sweat it!

 

Why You Should Go

The Grand Princess in the Riviera Maya treats guests like royalty: 13 pools, 13 dining options, 13 bars, kid-friendly activities and the incredible Spa Princess.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Shuttle Service
  • Sailing
  • Basketball
  • Porter/Bellhop
  • Multilingual Staff
  • Elevators
  • Teen Club
  • Spa Services ($)
  • Wedding Services ($)
  • 13 Bars/Lounges
  • 13 Restaurants
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Dining
  • Golf Course(s)
  • Horseback Riding
  • Mayan Ruins
  • Nightlife
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Grand Riviera Princess All Suites Resort & Spa

Punta Bete, Km 296, Carretera Chetumal, Puerto Jaruez,

+52 98 48 77 3500

Hotel Description

Grand Riviera Princess: All Suites Resort & Spa for Family-Friendly Fun

Give your family a break and head for Grand Riviera Princess All Suites Resort & Spa where 13 is your lucky number. Among other perks, 13 dining options feature chefs who take care of the work while you take care of yourself. Located on a palm-lined beach in the Mayan Riviera, the resort belongs to the Grand Riviera Princess complex and treats couples and families to 12 swimming pools and 13 bars.

Spend the day lounging under a palapa or Riviera Maya sunshine, or find your favorite spot at one of the 13 pools. When it's time to eat, let your cravings guide you through 13 dining options: kids love the teppanyaki show at Miso, and the fresh shrimp fajitas at La Hacienda are sizzling! Grab cones from the ice-cream parlor and check out the nightly entertainment at Princess Theatre. Want to catch the game at 5th Avenue Sports Bar or show off your moves at Areito Disco? Drop the kids off at the evening Mini Club, where video games and a kids' disco offer them fun, while you're free to have yours.

The fun keeps coming with all inclusive water sports: kayaking, windsurfing or snorkeling. With a Mini Club for children and Funtastic Teen's Club for older kids, you're free to take advantage of the Spa Princess. This full-service spa is home to an incredible water circuit divided into five zones: Asia for Roman baths, Europe for Finnish baths, Africa for Turkish baths, Oceania with an underwater massage pool, and the unbelievable America "polysensorial" room, where guests indulge in stimulations of smell, sight and sound.

The royal treatment continues at Grand Princess on the Riviera Maya; each suite offers elegant decor in spacious settings and fully stocked mini bars. We recommend the Jr. Suite Deluxe for families: it's big enough for everyone and the bathroom has a Jacuzzi. Couples love the adults-only Laguna Villa Suite which includes upgrades like a one-day free spa package, access to the Platinum Lounge, a private pool and reserved beach area!

This hotel is all-inclusive.
Features include:

  • Accommodations as selected
  • All meals and snacks
  • Unlimited local alcoholic beverages, juices and soft drinks
  • Internal transportation


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Verde
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 7pm-11pm
Description: International buffet, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request.
Dress code: Casual

Riviera
Type: International
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 7pm-11pm
Description: International buffet, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request.
Dress code: Casual

Negresco
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 12:30pm-3pm; Dinner - daily 6pm-10pm
Description: Located by the beach, this smoke-free, air-conditioned restaurant offers an International buffet, special diet and vegetarian-diet menus on request.
Dress code: Casual

La Tortuga
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6pm-10pm
Description: Located by the beach, this smoke-free, air-conditioned restaurant offers an International buffet, special diet and vegetarian-diet menus on request.
Dress code: Casual

La Vaqueria
Type: Grill
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned and smoke-free restaurant that offers special diet, vegetarian-diet menus available on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Le Fleur
Type: Gourmet
Hours: Daily, 6pm-11pm
Description: A la carte air-conditioned, smoke-free restaurant serving International gourmet specialties, as well as special diet, vegetarian menus on request. Not available to guests booked in a Jr. Suite room category. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Mama Mia
Type: Italian
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned restaurant. Located in front of the central court, this smoke-free restaurant offers special diet, vegetarian-diet menus on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned, smoke-free restaurant located in front of the central court. Special diet, vegetarian-diet menus available on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Fondue
Type: Swiss
Hours: Daily, 7pm-11pm
Description: A la carte, air-conditioned restaurant located in front of the pool. This smoke-free venue offers special diet and vegetarian menus on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Las Olas
Type: Seafood
Hours: Daily, 6pm-11pm
Description: A la carte air-conditioned, smoke-free restaurant located in front of the pool and serving seafood specialties. Special diet, vegetarian-diet menus available on request. Not available to clients booked in a Jr. Suite room category. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Tapas Lounge
Type: Spanish
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Miso
Type: Asian
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request. Not available to clients booked in a Jr. Suite room category. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Chill Out Bar
Type: Thai
Hours: Breakfast, Lunch - daily, 9am-5pm; Dinner - daily, 6pm-11pm
Description: A la carte, smoke-free, air-conditioned restaurant located at the beach. This restaurant is available at an additional cost. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

All hours are subject to change



BARS/NIGHTLIFE

5th Avenue Sports Bar
Near the Sunset lobby; Daily, 24 hours.

Areito Bar
Inside the Areito Disco. Daily, 10:30pm-2am.

Relax Pool Bar
In the pool (Lagunas Villas). Daily, 10am-6pm.

Fantasy Pool Bar
Daily, 10am-6pm.

Maya
In the Riviera pool. Daily, 7am-6pm.

Tequila
Located in the Sunset pool. Daily, 7am-6pm.

Lobby Bar
In Riviera & Sunset lobbies. Daily, 8am-midnight.

Platinum
Riviera and Sunset. Daily, 7am-11pm.

Theater Bar
In the theater. Daily, 9pm-10:30pm.

Poquito
Beach bar. Daily, 10am-6pm.

Punta Bete
Daily, 6pm-11pm.

Chactemal
Daily, 6pm-11pm.

Chill-Out Bar
Located on the beach. Daily, 6pm-11pm.



BEACH

The 300 palm trees that line the coast of Grand Riviera Princess enhance the natural spectacular beach. The resort takes advantage of all the natural beauty of the area, as the gentle sloping beach and abundant white sand creates a privileged setting. The hotel is located three miles from Playa del Carmen beach.

POOLS

Catch some rays at one of the resorts 12 swimming pools. With 9 main pools and 4 children's pools, the whole family is bound to have fun.

SPORTS/ACTIVITIES

Water

  • Scuba lesson
  • Snorkeling
  • Kayaking
  • Windsurfing

Land

  • Archery (18+)
  • Tennis
  • Paddle courts
  • Multi-use court
  • Fitness center
  • Aerobics

Golf
Golf packages are available and special rates are offered to Princess clients.



INTERNET

Grand Riviera Princess offers a Wi-Fi service in the rooms and some areas of the hotel for an additional charge.

SPA SERVICES

Spa Princess is divided in five zones representing the continents. Daily, 8am-6:45pm.
  • America, Polysensorial room
  • Asia, Roman baths
  • Europe, Finnish spa
  • Africa, Turkish baths
  • Oceania, Underwater massage pool

In addition:

  • Vitality spa
  • The Garden of the senses
  • Temazcal, Mayan steam baths

Treatment zone:

  • Beauty
  • Hairdressing
  • Individual massage cabins
  • Double massage cabins


WEDDING/HONEYMOON

Personalized programs are available for couples who choose Grand Riviera Princess for their wedding. Honeymoon packages and amenities are offered, as well. Please contact the hotel directly for more information.

CHILD CARE

Children enjoy the mini club with a full range of daily activities and nightly entertainment (ages 4-12) while teens revel in the Funtastic Teen's Club (ages 13-17).Daily, 10am-5pm.
  • Outside area with games
  • Club house
  • Swimming pool

Mini club, Evening (ages 12-17) Daily 7pm-11pm.

  • Mini Disco
  • Mini Theater
  • Room with video games


ADDITIONAL INFORMATION

Location
One hour south of Cancun International Airport.

Check-In/Check-Out
Check-in: 3pm. Check-out: noon.

Minimum Stay
A 4-night minimum stay is required when booking the Laguna Villa Suite or Platinum Suite
A 5-night minimum stay is required for travel Dec 23, 2017-Jan 1, 2018.
A 3-night minimum stay is required for travel Friday, Saturday, and Sunday April 20, 2017-Dec 22, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Travel Dates 9/1 - 12/22
Starting at $609 was $1099
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