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Grand Oasis Tulum

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $669 All-Inclusive
Info Customer Reviews Questions & Answers

Off the beaten path. That's the phrase that most describes this crazy beautiful gem that's nestled away in luscious natu ... More

Customer Rating 188 Reviews
Value
 
3.9
Service
 
3.7
Beaches & Pools
 
4.3
Dining Options
 
3.4
Room Comfort
 
3.7
3.8 out of 5
"Everything about the Grand Oasis Resort was perfect! My husband and I went here as a get away for our 15th wedding anniversary. It exceeded our expectations! We have never been so pampered in our lives..." – brky
147 out of 211 (70%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.9
Service
 
3.7
Beaches & Pools
 
4.3
Dining Options
 
3.4
Room Comfort
 
3.7
3.8 out of 5
"Everything about the Grand Oasis Resort was perfect! My husband and I went here as a get away for our 15th wedding anniversary. It exceeded our expectations! We have never been so pampered in our lives..." – brky
147 out of 211 (70%) customers would recommend this product to a friend.
bf and I at the pool with the view Shrimp Scampi from the Seafood restaurant Dinning Buidling Beach photo with my special iPhone lens Room ocean view Room view View of Adult Only Pool from Our Room View from pier Pool overlooking the beach View from our room Deck from room View from the room The Grand Side - our room was on the second floor View from room #2 - Sian Ka'an Suite, ground floor Grand Oasis beach Beach Hammock provided by resort View from room #1 - Sian Ka'an Suite, floor 2 View from pier Picture on the beach sunrise in paradise
All Customer Reviews
1-4 of 188 reviews. Sort by
July 19, 2017
TERRIBLE!

Long story short. We checked into Grand Oasis and the general man that checked us in was not the most pleasant to deal with. He was rude and unhelpful. We got to our room and the AC was barely working. Went to dinner couldn't get any help at the buffet to get a drink. Literally had to waive down the waiter after 15 minutes of waiting. Called maintained when we got back to our room to fix AC. He said this is as good as it gets. Had a terrible night sleep because of it being so hot. Cold shower was the only way to cool off. Got ready next day to make dinner reservations trying to stay positive but all reservations were booked 30 minutes after they allowed you to start booking. They didn't have another room so they moved us to Grand Oasis Sens in Cancun. SAME problem with AC there. Everyone was in the lobby complaining because it runs on one circuit. The Oaisis chain really needs to do some improvements to their AC and their service. I appreciate the one supervisors at Sens because she transferred us to another chain and we were actually able to enjoy 5 of the 7 days we were on vacation. I got a free stay at Grand Oasis and will NEVER take it. I have been to Mexico 12 times and stayed in an all inslusive at least 10 of those times. I know what my money should have paid for and iit was not anything at either one of the grand Oasis resorts. Met a couple at Grand Oasis pyramid and they said the same thing. It's almost like the resort had it on an energy mode.


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Overall Rating: 2
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Springdale, AR
Age: 25-34
Travel: 1-2 trips/year

July 18, 2017

This is the first time I do an all-inclusive vacation. Cheap Caribbean was very helpful everything ran smoothly. After reading and reviewing thoroughly the comments regarding Grand Oasis Tulum, I went ahead and booked my vacation with them. From the moment we were picked up at the airport to The moment of checking everything ran amazingly. After many negative reviews regarding the food and the service I have to say that everything went perfect the service was great although they could work on some of their staffing the food was phenomenal. The only thing I would suggest to the hotel would be to emphasize on their listing about the adult section and no kids allowed. With that being said they do you have an awesome kid zone section that was great and even the adults would enjoy. They have a kids swim up bar which was pretty cool , with a bartender there to provide smoothies and drinks for the kids which was great! otherwise everything was good I would definitely book with cheap Caribbean again and I would definitely stay at this hotel again.


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Overall Rating: 5
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Houston, Texas
Age: 35-44
Travel: 1-2 trips/year

July 18, 2017
New investors

The resort was in a beautiful spot with a beautiful beach. I have nothing else nice to say. Ac worked sparingly even after We called maintenance. The refrigerator did not work which was never replaces or repaired. Food was below average and not enough employees to have give good service. The pools need a major overhaul with plaster and paint. No real options for entertainment. It was the most disappointing vacation I've ever had. Last time we stay at the Grand Oasis Tulum but we will return to the area due to the amazing history and natural beauty of Tulum/Cancún.


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Was this helpful? Yes No
Overall Rating: 2
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: AZ
Age: 45-54
Travel: 3-6 trips/year

July 16, 2017
Second time around

This is my second time at Grand Oasis Tulum. They have made several changes throughout the resort and their staff weren't updated on these changes very well. The beach and rooms are beautiful. The sit down resturant are amazing and i highly recommend careyes. The buffet is great for breakfast, but lunch and dinner isn't the best. I definitely recommend this resort to others.


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Overall Rating: 5
Value
 
5.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
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From: Illinois
Age: 25-34
Travel: 3-6 trips/year

Room Information

Grand Oasis Tulum's rooms are equipped with A/C, private bathroom, TV with cable service, beach towels, hair dryer, direct dial telephone ($), iPod docking station, and amenities.

Room Details

Grand
Hotel/Studio Unit Details

Grand Plus Ocean View (available until 12/21/17)
Hotel/Studio Unit Details

Grand Ocean View (available beginning 12/21/17)
Hotel/Studio Unit Details

Oasis Sian Ka'an Club (Adults-Only)
Hotel/Studio Unit Details

What's to Love

Living large and chillaxing seaside where your feet melt into the soft, sugary sand .

Ogling at the vibrant, spectacular coral reef. Snorkeling gear is free, plus you can dip into the free snorkeling tour.

Stress-ousting, mind-melting spa services.

Trekking around Tulum and gazing at the view of hypnotic, crazy blue waves.

Hanging with the sea turtles at nearby Akumal. Splish splash.

Sending your little ones off to the Kids' Club for movies & games while you escape to Beach Chill Central.

 

What We'd Change

The resort is located about an hour away from the airport, but if you want to get away from it all, this is the place to be.

 

Why You Should Go

It's 60 miles from the airport - it's a drive, but when arrive, you'll be far away from the real world.

You can improve your game on two tennis courts. Love-Love.

There's yoga, pilates, water aerobics plus a gym/fitness center to keep your beach bod beachtastic.

Upgrade to Grand Plus room and you'll get all the best perks - free Wi-Fi, VIP lounge, spa discounts and more.

For experienced divers, there's scuba nearby. If that's not your thang, there's fishing. Both for a fee.

Available Amenities

  • Bar/Lounge
  • Beach
  • Business Center ($)
  • Cable/Satellite TV
  • Children's Activities
  • Children's Pool
  • Conference Facilities ($)
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Snorkeling
  • Internet Access ($)
  • Swimming Pool(s)
  • Scuba Diving ($)
  • Spa ($)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Parking
  • Bicycle Rental
  • Audio-Visual Equipment ($)
  • 12 Restaurants
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 11 Bars/Lounges
  • 24 Hour Room Service ($)
  • Safe Deposit Box ($)
  • Sauna ($)
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Tennis Courts
  • Freshwater Swimming Pool(s)
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Fishing ($)
  • Doctor on call 24 hours
  • Babysitting Services ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Chichen Itza and Coba Ruins
  • Coral Reef
  • Dining
  • Dive Shop(s)
  • Eco-Adventure Tour(s)
  • Fitness Center
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Hiking/Biking Trails
  • Horseback Riding
  • Mayan Ruins
  • Motor Boat Rentals
  • Nature Park(s)
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Grand Oasis Tulum

Club Oasis Akumal Km 251 Chetumal-Pto Juarez

+52 98 48 75 7300

Hotel Description

Grand Oasis Tulum: All-Inclusive, All-Amazing Gem Nestled in Eden

Off the beaten path. That's the phrase that most describes this crazy beautiful gem that's nestled away in luscious natural beauty. The delicious beach has an exquisite unusual shape that you'll love, and when you want to explore, you can check out the amazing coral reef. After that (or before, makes no difference), head to the pool for some serious relaxation. For the best views, you'll love chillin' at one of the rooftop plunge pools. There's a Kids' Club where your little ones will squeal with excitement while you de-stress at the spa. Want more? The breath-stealing views alone are hypnotizing. You could sit in front of the dreamy water and crazy blue sky with a drink for hours and not even notice the time.

OASIS LOVES NATURE, ARE U READY?



DINING

Grub, glorious grub. Where to start? Here's a sampling menu of flavors: gourmet Mexican, Brazilian steakhouse and fresh seafood. Mediterranean, Asian and Arabian Fusion. And many other snacky places, breakfast venues and buffets. Even sushi. Dig in.

Careyes
Type: Mexican Gourmet
Hours: Closed Monday. Tues-Sun, 6:30pm-10pm
Description: Enjoy gourmet Mexican food in a comfortable, indoor setting. Reservations are required.
Dress code: Elegant casual


Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Terraza Careyes
Type:
Seafood
Hours: Daily, 12:30-3:30pm
Description: Features fresh seafood dishes in a casual, indoor setting.
Dress code:
Casual


Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Akeru
Type:
Sushi & Ceviches
Hours: Open daily
Description: Features fresh sushi and ceviches.
Dress code:
Casual


Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Steakhouse
Type:
Brazilian Steakhouse
Hours: Closed Sunday. Mon-Sat, 6:30pm-10pm
Description: Sink your teeth into succulent steaks and other gourmet dishes.
Dress code:
Elegant casual


Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Sarape
Type:
Mexican
Hours: Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6:30pm-10:30pm
Description: Enjoy fine Mexican dishes with a casual, indoor atmosphere. Dinner reservations required.
Dress code: Casual


Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Dos Lunas
Type:
Italian
Hours: Dinner - daily, 6:30pm-10:30pm
Description: Traditional Italian cuisine. Reservations are required
Dress code: Elegant casual


Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Arrecifes
Type:
International Buffet
Hours: Breakfast - daily, 7am-10:30pm; Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6:30pm-10pm
Description: Expansive buffet with a casual, indoor atmosphere.
Dress code:
Casual

Terraza Arrecifes
Type:
Snacks
Hours: Daily, 10:30am-5pm
Description: Snack service with comfortable, outdoor seating.
Dress code: Casual

Hippie Chic Grill
Type:
Grill
Hours: Open daily
Description: Serving a variety of snacks featuring white-meat chicken.

Maki Taco
Type:
Fusion
Hours: Open daily
Description: Dine on delicious Mexican-Japanese fusion cuisine.


Restrictions: Only available for guests in the Grand or Grand Plus rooms.

Cocoa
Type:
Steak & Grill
Hours: Open daily

Restrictions: Only available for guests in the Grand or Grand Plus rooms.

The White Terrace
Type:
Mediterranean
Hours: Open daily

Bites at Smart Tulum
Type:
Mediterranean
Hours: Open daily

The White Terrace at Smart Tulum
Type:
Gastrobar
Hours: Open daily

All hours are subject to change



BARS/NIGHTLIFE

It's always 5:00 somewhere, which means the drinks are on and flowing all over this blessed resort. You can find adult beverages in the lobby, on the beach, by the pool or on the roof. Here's to you, Beach Citizens.

Cafe del Mar
Outdoor rooftop bar. Daily, 10am-7pm

Beach Bar
Outdoor beach bar. Daily, 9am-5:30pm

Coffee & Me
Coffee bar. Daily, 10am-11pm

Martini Piano Bar
Lobby bar. Daily, 10am-1am

Dos Lunas Bar
Located inside Dos Lunas Restaurant. Daily, 10am-10:30pm

Sarape Wet Bar
Outdoor pool bar. Daily, 10am-7pm

Sarape Bar
Located inside Sarape restaurant. Daily, 10am-1am

Nori Wet Bar
Daily, 10am-1am

Akeru Beach Bar
Outdoor beach bar. Daily, 10am-6pm

Disco Theater Bar
Located near the theater. Daily, 9:30am-1am

Havana Cigar Bar
Open daily. Fees apply.

Sian Ka'an Beach Club
Open daily.

Coffee & Me at Smart Tulum
Open daily.



BEACHES AND POOLS

You've got direct access to one of the most aahh-some sandy spots in all of Mexico, Akumal Beach. But it gets sunnier: the coral reef is beyond epic. The pools aren't too shabby either. There are five glistening cement ponds, even a kids' pool, to choose from. Jump in.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Swimming

Available for an additional charge:

  • Fishing
  • Scuba diving (free lesson in pool)

Land

  • Tennis
  • Bicycles
  • Beach volleyball

Golf
Grand Oasis Tulum features a pitch-and-putt course where guests can practice their swing on the driving range or putting green. Bring your own equipment or rent some from the resort's clubhouse. If you're looking for a full game, there's an 18-hole course located next door.



INTERNET

Grand Oasis Tulum offers Wi-Fi throughout the resort for an additional charge.

SPA SERVICES

Kin Ha Spa offers a full range of options to help you feel relaxed and rejuvenated. Treatments include:
  • Swedish Massage
  • Lymphatic drainage
  • Hot Stone Therapy
  • Aromatherapy
  • Reflexology


WEDDING/HONEYMOON

Let the wedding experts at Grand Oasis Tulum turn your dream wedding into a reality. As part of these services, guests can take advantage of a wedding gazebo and exclusive areas for banquets, special packages for honeymoons and much more. Please contact the resort directly for more information.

CHILD CARE

Grand Oasis Tulum features a supervised Kid's club for children ages 4-12.

ADDITIONAL INFORMATION

Location
Grand Oasis Tulum is located 60 miles from Cancun International Airport (CUN) and a few miles away from Tulum archeological site and Akumal.

Check In/Check Out
Check-in: 3. Check-out: noon.
A valid credit card may be required at this resort.

Minimum Length of Stay

Holy Week
In observance of Holy Week, some resorts in Mexico may put limits on the use of motorized water sports and loud music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
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