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Grand Oasis Palm

Mexico - Cancun

Our Rating
4 Nights with Air from $549 All-Inclusive
Info Customer Reviews Questions & Answers

Life will be grand here with all of the aahh-some Oasis perks you're expecting: endless epic entertainment, family-frien ... More

Customer Rating 283 Reviews
Value
 
3.8
Service
 
3.7
Beaches & Pools
 
3.7
Dining Options
 
3.4
Room Comfort
 
3.7
3.6 out of 5
"Before buying this package I read all the reviews posted so I was a little worried about the hotel. Well from the moment I got there (11:00 am Friday) to the time we left (2:30 pm Thursday) I was treat..." – Pepe305
225 out of 337 (67%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.8
Service
 
3.7
Beaches & Pools
 
3.7
Dining Options
 
3.4
Room Comfort
 
3.7
3.6 out of 5
"Before buying this package I read all the reviews posted so I was a little worried about the hotel. Well from the moment I got there (11:00 am Friday) to the time we left (2:30 pm Thursday) I was treat..." – Pepe305
225 out of 337 (67%) customers would recommend this product to a friend.
enjoying the time here Breakfast is served here! Infinity pool at Grand Oasis Riviera Maya Awesome Pool Area looking out our window Great pool The Crab House A nice morning 6 am From our room View of the pool from our room, to the a little outdated pool and very small beach. The view from directly outside the hotel Pool side --2013 One of the more chill bars at the resort Beach was fabulous View from Room at Grand Oasis Caribbean Resort Morning at one of the pools The beach The gorgeous beach View on our balcony That was our
All Customer Reviews
1-4 of 283 reviews. Sort by
August 15, 2017
Good experience for being on a budget

We traveled as a family with my one year old and my 82 year old grandma. I have seen a lot of posts about the elevators. The elevators were fully functional the whole time we were there. We waited maybe one or 2 rounds of people if it was a busy time of the day/night. At most id say we had to wait 5 minutes. But your on vacation so what's the rush? The elevators would feel hot and stuffy at times, but you can't complain because why would you go to Mexico and not expect to be warm at times? It was fairly easy to navigate around The resort, even with a stroller and a wheelchair. The housekeeping and rest of the staff were very friendly and helpful. I will say to make sure you are absolutely sure you will do a excursion before booking because they do not like to refund your money. The food at the buffets was not very good, it was very hard to make reservations for the restaurants so we never got to actually eat there. I would say that is the only downside of this hotel. I would recommend they revise their options for reservations of their restaurants because we were not the only guests who felt this way. The beach and pools were very clean and well kept. There was a show or music being played live every night which was very cool because we were never bored. The rooms were nice, we never had a problem with our air conditioning or anything like that I've read on here. There was 5 of us including my son, and I will say we all enjoyed it and thought it was beautiful. Overall, they did a very good job of trying to make all of their guests happy and comfortable.


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Overall Rating: 3
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
5.0
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From: Ohio
Age: 19-24
Travel: 1-2 trips/year

August 10, 2017
Good for its price..

The resort is in a great location, the beach is beautiful. Service was awesome, staff members were very willing to help. Dining options were not the best, a couple restaurants required reservations which meant standing in a line for an hour and then being told they were booked. The hotel only has one set of elevators and they were ALWAYS packed. No AC throughout the hotel other than in the guest rooms. Even the restaurants don't have AC If you have a mini bar in the room, it is a joke- consist of four canned beers, some sodas and some waters. The shower in the room gets hot out of nowhere. Would come back because the beach and the pool were so great! But am hoping for some improvement in the dining section.


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Overall Rating: 3
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: California
Age: 19-24
Travel: 3-6 trips/year

August 8, 2017
Not great

Service went backwards from last year. Food was disgracefull. Snells of rotten food from the kitchen.... not great at all this year. Wont come back.


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Overall Rating: 2
Value
 
2.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: CO
Age: 35-44
Travel: 7+ trips/year

August 6, 2017
Don't waste your money

This is the first time we've taken our children out of the country and now we wish we would have done more research ahead of time. The pictures they show online is not where you stay. My children were excited about the lazy river and found out when we got here that picture is of a different Grand Oasis. Issues continued throughout our trip- our flight arrived early and we had called 3 times prior to the trip to make sure a room would be available when we got there but were told we couldn't check in till 3pm when we got here- the kids club was randomly closed when we'd make reservations at one of the restaurants- all restaurants and snack bars closed at 9:30 and room service is an extra charge- we ordered room service and they said 30 minutes but when it hadn't arrived in an hour we called back and were told they were out of what we ordered- on the last day we got a bill for having dirty towels in our room even though we had been on an all day excursion the day before and they cleaned our room- there are only two elevators (with no A/C) in the entire resort that stop at every single floor when nobody is there. Do yourself a favor and pay the extra money to go to a real resort!


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Overall Rating: 1
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: Tampa, FL
Age: 35-44
Travel: 1-2 trips/year

Room Information

All rooms have gorgeous views and equipped with A/C, private bathroom, TV with cable service, coffee maker, hair dryer, direct dial telephone ($), mini-bar, and amenities.

Room Details

Grand
Hotel/Studio Unit Details

Grand Ocean View (available beginning 12/22/17)
Hotel/Studio Unit Details

Grand Plus Ocean View (available until 12/21/17)
Hotel/Studio Unit Details

What's to Love

Perching on a comfy lounge chair on one of Cancun's favorite slices of white sands. Tranquil waves soothe you.

Got kids? Perfect. Tons of kid-friendly restaurants and a Kids Club that will make their day.

Booking a Grand Plus room gets you all kinds of fun perks, like free Wi-Fi, upgraded mini-bar, private beach club, VIP lounge and more.

Kicking it up at night at the disco or at one of the live shows. Oasis knows how to throw down.

Getting pampered at the luscious Kin Ha Spa. Every treatment is worth it. Spoil yourself.

Scooting around town in the Oasis Smart Car - you can rent this sweet ride for the day.

 

What We'd Change

A swim-up bar on-site would be nice. The pools are gorgeous, though, and a swim-up bar is located right next door if paddling your way to a cool drink is a must.

 

Why You Should Go

Located just a quick 20 minutes from the airport and close to downtown Cancun.

Bar tenders are on point. Sit back, relax and let them serve you your favorite fruity cocktail.

The friendly and helpful staff keeps everything neat and tidy, plus caters to you all day.

For just a $1, you can hop on the local Cancun bus and explore on your own.

Check with the concierge about buying day passes to the other Oasis Resorts.

Available Amenities

  • Tour Assistance
  • Beach
  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Swim-Up Bar(s)
  • Pool Bar
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Beach Parties
  • Medical Services ($)
  • Nightclub/Disco
  • Shopping
  • Multilingual Staff
  • Catering
  • Snack Bar
  • 10 Restaurants
  • 10 Bars/Lounges
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Photocopy Machine ($)
  • Spa ($)
  • Secretarial Services
  • Massage/Spa Treatments ($)
  • Spa Services ($)
  • Translation Services
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Bell Staff Service
  • Business Services ($)
  • Squash
  • Sauna ($)
  • Honeymoon Packages ($)
  • Travel Agency
  • Beach Towels
  • Tour and Island Information
  • Evening Entertainment
  • In-Room Safe ($)
  • ATM/Banking ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Fitness Center
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Nightlife
  • Shopping
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Grand Oasis Palm

Blvd Kukulcan, Km. 4.5 Seccion C - Lote 1

+52 998 848 7500

Hotel Description

Grand Oasis Palm in Cancun: Celebrate Mexico at this Grand All-Inclusive Resort

Life will be grand here with all of the aahh-some Oasis perks you're expecting: endless epic entertainment, family-friendly activities and restaurants, plus a Kids Club that will make this vacay the most fun for the little ones. And this getaway shines the spotlight on Mexican culture with dining, dancing and decor. Most important, the food is delicioso.

OASIS LOVES MEXICO, ARE U READY?



DINING

With a flare for celebrating Mexico, your dining here will feature a variety of Mexican-inspired restaurants - gourmet Mexican, Mexican fusion, and Mexican sushi fusion. Plus lots of kid-centric places for the little ones. Beach appetit.

Sisal
Type:
Buffet & Yucatan Corner
Hours: Breakfast - daily, 6:30am-10:30am; Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6:30pm-10pm
Description: Informal restaurant offering excellent buffets for breakfast, lunch and dinner.
Dress code:
Casual.

Las Palmas
Type: Buffet & Rodizzio
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 1pm-4pm; Dinner - daily, 6:30pm-10:30pm
Description: A la carte restaurant, serving breakfast, lunch and dinner. Dinner reservations are required.
Dress code: Casual

Careyes
Type: Mexican
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant, serving gourmet Mexican cuisine. Children under the age of 10 are not allowed. Dinner reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Las Agaves
Type:
Guadalajara Restaurant
Hours: Daily, 6:30pm-10:30pm
Description: Serving authentic cuisine that is sure to please. Dinner reservations are required.
Dress code: Casual

La Cantina
Type:
Mexican
Hours: Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6:30pm-10:30pm
Description:
Magnificent Mexican buffet, serving national specialties with made-to-order show cooking.
Dress code: Casual

Dos Lunas
Type: Mediterranean
Hours: Breakfast - daily, 7am-11pm; Lunch - daily, 1pm-4pm; Pizza on the Terrace, Daily, noon-6pm; Dinner - daily, 6:30pm-10:30pm
Description: Mediterranean buffet located at the Oasis Palm, offering Old World favorites. Dinner reservations are required.
Dress code: Appropriate attire for admittance. No bare feet or wet clothing are allowed.

La Bamba
Type:
Veracruz Seafood
Hours: Lunch - daily, 1pm-4pm; Pizza on the Terrace, Daily, noon-6pm; Dinner - daily, 6:30pm-10:30pm
Description: Sushi and more served in a casual atmosphere on the terrace at Akeru.
Dress code: Appropriate attire for admittance. No bare feet or wet clothing are allowed.

Sushi by Makitaco
Type: Mexican Sushi Fusion
Hours: Daily, noon-5pm
Description: Sushi and more served in a casual atmosphere on the terrace at Akeru.
Dress code: Appropriate attire for admittance. No bare feet or wet clothing are allowed

The White Box
Type: Gastropub
Hours: Lunch - daily, 1pm-4pm; Dinner - daily, 6:30pm-10pm
Description: Dine on a variety of pub-fusion foods.

Terraza Helados
Type: Pasta & Pizza
Hours: Open daily
Description: Enjoy favorites from home, a variety of pizzas and pastas.

Terraza Agaves
Type: Tacos
Hours: Open daily

Isla Mujeres
Type: Snacks
Hours: Daily, 11am-5pm
Description: Serving snacks throughout the day.

Pirates del Caribe
Type: Food Court
Hours: Open daiy.

Sweet Palm
Type: Candy Store
Hours: Open daiy.

All hours are subject to change.



BARS/NIGHTLIFE

The inventive bar tenders are ready to mix up whatever your heart desires. And, you've got ten bars to try, including a Tequila Lounge, exclusive to the Grand. Salud, beach lovers.

Sports Bar
Sports bar, Daily, 10am-5pm. Disco, Daily, 7pm-1am.

Swim-up Bar
Daily, 10am-6pm.

Sushi Bar
Daily, 10am-10:30pm.

Isla Mujeres
Daily, 11am-6pm. Bar, Daily, 10am-10:30pm.

Ricon Del Cafe
Serving coffees and cocktails. Daily, 10am-11pm.

Tequila Lounge
Indoor lounge. Open daily.

La Cantina
Indoor bar. Open daily.

Coffee & Me
Open daily.

Havana Cigar Bar
Open daily. Extra charges apply.

Sian Ka'an Beach Club
Open daily. *Available only for those in Grand Plus rooms.



BEACHES AND POOLS

The lush, beachy shores here are ideal for lounging the day away. Grab some snorkeling gear because the waves are gentle (perfect for the kiddos.) Plus, you can spend your day at the epic infinity pool where all you have to do is swim on over to the bar for a refreshing adult beverage. If you're in a Grand Plus room, you get reap the comforts at the private beach club with Bali beds. You're welcome.

SPORTS/ACTIVITIES

Water

  • Paddle boats
  • Kayaks
  • Surfboards

Land

  • Tennis
  • Squash
  • Multipurpose courts

Golf
The resort offers guests complimentary greens fees at the 9-hole par 3 golf course located at Grand Oasis Cancun. Transportation, clubs and balls are not included. Daily, 8am-4:30pm.



INTERNET

Grand Oasis Palm offers Internet access is available for an additional charge.

SPA SERVICES

Grand Oasis Palm offers a full-service spa, designed to offer the latest body and beauty treatments to soothe away the stresses of daily life. Daily, 9am-8pm.
  • Massages
  • Body wraps
  • Specialized treatments
  • Exfoliation
  • Facials


WEDDING/HONEYMOON

Grand Oasis Palm is the perfect spot to tie the knot. Wedding packages are available to ensure your day is unforgettable.

CHILD CARE

The Kidd-O Zone provides outdoor fun for the kiddos with a "splash zone" that includes a beach area just for the kids, a mini-water park with slides, trampoline, inflatable water tubes and more, plus activities galore. Open daily, 9am-10pm.
  • Splash Zone - water park
  • Cooking lessons
  • Movies
  • Game room
  • Overnight club
  • Pool and slide
  • Playground
  • Princess Playtime Room - bring your favorite story book fairy tale to life
  • Pirates del Caribe Food and Beverage Plaza - outdoor market place with kid-friendly restaurants
  • Captain Hook's pirate ship - sailing weekly with kid-focused fun such as treasure hunts, games and a pirate show
  • Babysitting available for an additional charge.


ADDITONAL INFORMATION

Location
Grand Oasis Palm is located 25 min by car from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Length of Stay
A 3-night minimum stay is required for travel Sept 15-17, 2016.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
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