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Grand Oasis Palm

Mexico - Cancun

Our Rating
4 Nights with Air from $609 All-Inclusive
Info Customer Reviews Questions & Answers

Life will be grand here with all of the aahh-some Oasis perks you're expecting: endless epic entertainment, family-frien ... More

Customer Rating 264 Reviews
Value
 
3.8
Service
 
3.7
Beaches & Pools
 
3.7
Dining Options
 
3.4
Room Comfort
 
3.7
3.6 out of 5
"Before buying this package I read all the reviews posted so I was a little worried about the hotel. Well from the moment I got there (11:00 am Friday) to the time we left (2:30 pm Thursday) I was treat..." – Pepe305
212 out of 315 (67%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.8
Service
 
3.7
Beaches & Pools
 
3.7
Dining Options
 
3.4
Room Comfort
 
3.7
3.6 out of 5
"Before buying this package I read all the reviews posted so I was a little worried about the hotel. Well from the moment I got there (11:00 am Friday) to the time we left (2:30 pm Thursday) I was treat..." – Pepe305
212 out of 315 (67%) customers would recommend this product to a friend.
enjoying the time here Breakfast is served here! Infinity pool at Grand Oasis Riviera Maya Awesome Pool Area looking out our window Great pool A nice morning 6 am From our room View of the pool from our room, to the a little outdated pool and very small beach. The view from directly outside the hotel Pool side --2013 One of the more chill bars at the resort Beach was fabulous View from Room at Grand Oasis Caribbean Resort Morning at one of the pools The beach The gorgeous beach View on our balcony That was our
All Customer Reviews
1-4 of 264 reviews. Sort by
June 20, 2017
Grand Oasis Palm

While this resort is fine, there were several issues I experienced over the 7 day stay. 1. First room I stayed in had a leak from the air conditioning condenser. I found this out at 6 a.m. Notified the front desk at 9 a.m., Didn't hear anything from them regarding the issue all day long. At 11:30 p.m. I received a call from the front desk that I would need to move into a new room. Hence, at 11:30 p.m. I was forced to re-pack my luggage and move to a different room. 2. Room two did not have a working phone, the security lock on the door didn't work, the key/lock to the safe didn't match, thus I was unable to lock my valuables in the safe and the condenser on the air conditioner didn't work. When I woke up, there was 1/16" of water on the floor and I slipped and almost fell down going to the restroom. I ended up putting down bath towels for safety reasons. I ended up taking all of my luggage and putting it into the room of my friends to keep it safe while another room was prepared. Eventually I was put into a room that was appropriate for my stay. 3. At no time did anyone offer anything to compensate for the inconvenience of being moved from room to room. Only when I asked, did they offer to give me a cabana free of charge which was only worth $20.00 USD. 4. When I went to use the cabana given to me, it was being maintenanced and could not be used. By then I'd had it with the resort and didn't ask for a different cabana. 5. The water pressure at the resort was so poor, that taking a shower was tough to do. The water barely dribbled out of the shower-head. Plus the water vacillated between hot and cold. No even temperature for even a 5 minute shower. All in all I would not stay at this resort again.


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Overall Rating: 2
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
2.0
User Image

From: Kansas City, MO
Age: 55-64
Travel: 3-6 trips/year

June 19, 2017
very dissatisfied

Overall this was a disappointment. The food was mediocre, at best. Service was non existent. No hot water for a day. No elevator service several times. Rooms are small, and beds are very hard. Our "Ocean view" turned out to be road view. Our "two double beds" was 1 king bed. Rooms are very outdated. No noise proofing at all. Very loud resort. The shows were less then one would expect from a middle school drama team. Overall it was a choice we will not make again.


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
User Image

From: USA
Age: 55-64
Travel: 3-6 trips/year

June 19, 2017
Dont

Reviews are monitored and so I cannot post how terrible Grand Oasis Palm is. So, just let me say... DONT


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
1.0
User Image

From: USA
Age: 55-64
Travel: 3-6 trips/year

June 15, 2017
Not as good as I imagined

The room was great...unfortunately the hotel only has 2 small elevators which have no ac so most of the time there is a long wait..we went up the stairs to the 8th floor once because of the long line. We had to wait over 30 minutes to check in...amd the dining options are not so great..room service lacks variety.


1 of 1 found this helpful
Was this helpful? Yes No
Overall Rating: 3
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
5.0
Dining Options
 
2.0
Room Comfort
 
4.0
User Image

From: Oklahoma City OK
Age: 35-44
Travel: 7+ trips/year

Room Information

All rooms have gorgeous views and equipped with A/C, private bathroom, TV with cable service, coffee maker, hair dryer, direct dial telephone ($), mini-bar, and amenities.

Room Details

Grand
Hotel/Studio Unit Details

Grand Ocean View (available beginning 12/22/17)
Hotel/Studio Unit Details

Grand Plus Ocean View (available until 12/21/17)
Hotel/Studio Unit Details

What's to Love

Perching on a comfy lounge chair on one of Cancun's favorite slices of white sands. Tranquil waves soothe you.

Got kids? Perfect. Tons of kid-friendly restaurants and a Kids Club that will make their day.

Booking a Grand Plus room gets you all kinds of fun perks, like free Wi-Fi, upgraded mini-bar, private beach club, VIP lounge and more.

Kicking it up at night at the disco or at one of the live shows. Oasis knows how to throw down.

Getting pampered at the luscious Kin Ha Spa. Every treatment is worth it. Spoil yourself.

Scooting around town in the Oasis Smart Car - you can rent this sweet ride for the day.

 

What We'd Change

A swim-up bar on-site would be nice. The pools are gorgeous, though, and a swim-up bar is located right next door if paddling your way to a cool drink is a must.

 

Why You Should Go

Located just a quick 20 minutes from the airport and close to downtown Cancun.

Bar tenders are on point. Sit back, relax and let them serve you your favorite fruity cocktail.

The friendly and helpful staff keeps everything neat and tidy, plus caters to you all day.

For just a $1, you can hop on the local Cancun bus and explore on your own.

Check with the concierge about buying day passes to the other Oasis Resorts.

Available Amenities

  • Tour Assistance
  • Beach
  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Swim-Up Bar(s)
  • Pool Bar
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Beach Parties
  • Medical Services ($)
  • Nightclub/Disco
  • Shopping
  • Multilingual Staff
  • Catering
  • Snack Bar
  • 10 Restaurants
  • 10 Bars/Lounges
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Photocopy Machine ($)
  • Spa ($)
  • Secretarial Services
  • Massage/Spa Treatments ($)
  • Spa Services ($)
  • Translation Services
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Bell Staff Service
  • Business Services ($)
  • Squash
  • Sauna ($)
  • Honeymoon Packages ($)
  • Travel Agency
  • Beach Towels
  • Tour and Island Information
  • Evening Entertainment
  • In-Room Safe ($)
  • ATM/Banking ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Fitness Center
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Nightlife
  • Shopping
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Grand Oasis Palm

Blvd Kukulcan, Km. 4.5 Seccion C - Lote 1

+52 998 848 7500

Hotel Description

Grand Oasis Palm in Cancun: Celebrate Mexico at this Grand All-Inclusive Resort

Life will be grand here with all of the aahh-some Oasis perks you're expecting: endless epic entertainment, family-friendly activities and restaurants, plus a Kids Club that will make this vacay the most fun for the little ones. And this getaway shines the spotlight on Mexican culture with dining, dancing and decor. Most important, the food is delicioso.

OASIS LOVES MEXICO, ARE U READY?



DINING

With a flare for celebrating Mexico, your dining here will feature a variety of Mexican-inspired restaurants - gourmet Mexican, Mexican fusion, and Mexican sushi fusion. Plus lots of kid-centric places for the little ones. Beach appetit.

Sisal
Type:
Buffet & Yucatan Corner
Hours: Breakfast - daily, 6:30am-10:30am; Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6:30pm-10pm
Description: Informal restaurant offering excellent buffets for breakfast, lunch and dinner.
Dress code:
Casual.

Las Palmas
Type: Buffet & Rodizzio
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 1pm-4pm; Dinner - daily, 6:30pm-10:30pm
Description: A la carte restaurant, serving breakfast, lunch and dinner. Dinner reservations are required.
Dress code: Casual

Careyes
Type: Mexican
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant, serving gourmet Mexican cuisine. Children under the age of 10 are not allowed. Dinner reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Las Agaves
Type:
Guadalajara Restaurant
Hours: Daily, 6:30pm-10:30pm
Description: Serving authentic cuisine that is sure to please. Dinner reservations are required.
Dress code: Casual

La Cantina
Type:
Mexican
Hours: Lunch - daily, 12:30pm-3:30pm; Dinner - daily, 6:30pm-10:30pm
Description:
Magnificent Mexican buffet, serving national specialties with made-to-order show cooking.
Dress code: Casual

Dos Lunas
Type: Mediterranean
Hours: Breakfast - daily, 7am-11pm; Lunch - daily, 1pm-4pm; Pizza on the Terrace, Daily, noon-6pm; Dinner - daily, 6:30pm-10:30pm
Description: Mediterranean buffet located at the Oasis Palm, offering Old World favorites. Dinner reservations are required.
Dress code: Appropriate attire for admittance. No bare feet or wet clothing are allowed.

La Bamba
Type:
Veracruz Seafood
Hours: Lunch - daily, 1pm-4pm; Pizza on the Terrace, Daily, noon-6pm; Dinner - daily, 6:30pm-10:30pm
Description: Sushi and more served in a casual atmosphere on the terrace at Akeru.
Dress code: Appropriate attire for admittance. No bare feet or wet clothing are allowed.

Sushi by Makitaco
Type: Mexican Sushi Fusion
Hours: Daily, noon-5pm
Description: Sushi and more served in a casual atmosphere on the terrace at Akeru.
Dress code: Appropriate attire for admittance. No bare feet or wet clothing are allowed

The White Box
Type: Gastropub
Hours: Lunch - daily, 1pm-4pm; Dinner - daily, 6:30pm-10pm
Description: Dine on a variety of pub-fusion foods.

Terraza Helados
Type: Pasta & Pizza
Hours: Open daily
Description: Enjoy favorites from home, a variety of pizzas and pastas.

Terraza Agaves
Type: Tacos
Hours: Open daily

Isla Mujeres
Type: Snacks
Hours: Daily, 11am-5pm
Description: Serving snacks throughout the day.

Pirates del Caribe
Type: Food Court
Hours: Open daiy.

Sweet Palm
Type: Candy Store
Hours: Open daiy.

All hours are subject to change.



BARS/NIGHTLIFE

The inventive bar tenders are ready to mix up whatever your heart desires. And, you've got ten bars to try, including a Tequila Lounge, exclusive to the Grand. Salud, beach lovers.

Sports Bar
Sports bar, Daily, 10am-5pm. Disco, Daily, 7pm-1am.

Swim-up Bar
Daily, 10am-6pm.

Sushi Bar
Daily, 10am-10:30pm.

Isla Mujeres
Daily, 11am-6pm. Bar, Daily, 10am-10:30pm.

Ricon Del Cafe
Serving coffees and cocktails. Daily, 10am-11pm.

Tequila Lounge
Indoor lounge. Open daily.

La Cantina
Indoor bar. Open daily.

Coffee & Me
Open daily.

Havana Cigar Bar
Open daily. Extra charges apply.

Sian Ka'an Beach Club
Open daily. *Available only for those in Grand Plus rooms.



BEACHES AND POOLS

The lush, beachy shores here are ideal for lounging the day away. Grab some snorkeling gear because the waves are gentle (perfect for the kiddos.) Plus, you can spend your day at the epic infinity pool where all you have to do is swim on over to the bar for a refreshing adult beverage. If you're in a Grand Plus room, you get reap the comforts at the private beach club with Bali beds. You're welcome.

SPORTS/ACTIVITIES

Water

  • Paddle boats
  • Kayaks
  • Surfboards

Land

  • Tennis
  • Squash
  • Multipurpose courts

Golf
The resort offers guests complimentary greens fees at the 9-hole par 3 golf course located at Grand Oasis Cancun. Transportation, clubs and balls are not included. Daily, 8am-4:30pm.



INTERNET

Grand Oasis Palm offers Internet access is available for an additional charge.

SPA SERVICES

Grand Oasis Palm offers a full-service spa, designed to offer the latest body and beauty treatments to soothe away the stresses of daily life. Daily, 9am-8pm.
  • Massages
  • Body wraps
  • Specialized treatments
  • Exfoliation
  • Facials


WEDDING/HONEYMOON

Grand Oasis Palm is the perfect spot to tie the knot. Wedding packages are available to ensure your day is unforgettable.

CHILD CARE

The Kidd-O Zone provides outdoor fun for the kiddos with a "splash zone" that includes a beach area just for the kids, a mini-water park with slides, trampoline, inflatable water tubes and more, plus activities galore. Open daily, 9am-10pm.
  • Splash Zone - water park
  • Cooking lessons
  • Movies
  • Game room
  • Overnight club
  • Pool and slide
  • Playground
  • Princess Playtime Room - bring your favorite story book fairy tale to life
  • Pirates del Caribe Food and Beverage Plaza - outdoor market place with kid-friendly restaurants
  • Captain Hook's pirate ship - sailing weekly with kid-focused fun such as treasure hunts, games and a pirate show
  • Babysitting available for an additional charge.


ADDITONAL INFORMATION

Location
Grand Oasis Palm is located 25 min by car from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Length of Stay
A 3-night minimum stay is required for travel Sept 15-17, 2016.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
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