Fiesta Americana Condesa Cancun All Inclusive

- The level of water in the pools were not high enough to reach the filters...Therefore, the water was not being filtered at all. - I had opened a filtering station to see if there were any chemicals in there, and there were not any. - Pools were extremely dirty. -The service was horrible. Everyone was rude and did not care if you were enjoying yourself or not. -The food was horrible. Everything was a buffet and the food was sitting out for so long that it was spoiled. -The temperature of our room was always HOT! We had set it to 64 degrees everyday and it didn't feel anything but 83 degrees in the room the entire time. -The cleaning services were not good. We would wake up by 8AM and leave our room and come back by 4PM and our room was not attended to. I would not recommend this resort to anyone. For the price we had paid it was NOT worth it! WILL NOT BE RETURNING TO FIESTA AMERICANA CONDESA EVER AGAIN! Very disappointed

K-Starting with the "Not so good" - the pool is like ice and the jacuzzi is never hot. When we got to our room ( we upgraded to the ocean front balcony) We had to wait thru 2 hours of drilling for them to replace our broken safe. When they left, we found our balcony door wouldn't lock so yet another call to maintenance. A little frustrating start. The service was great. We were overly pleased with the 1st night at the Italian restaurant-we had a wonderful meal & left a sizeable tip. The next night there the service was terrible and we left & went to the buffet. Though it should not matter, as tips are optional-we thought maybe one of the waiters had pocketed our tip & the others may have remembered us from the night before...not sure what happened there but it was like night & day. The other eating choices were excellent-great quality of food- not just burgers by the pools-total meals such as ribs, potatoes, veggies etc. The fish tacos, shrimp & scallop cocktails and seafood selections were wonderful. This is our 1st time at this resort but we have stayed at other places multiple times in Cancun. The overall quality of the food & top shelf alcohol was above our expectations. Tips for 1st timers: Use the bus when possible. Its less than a buck & will take you up & down the main hotel zone and to many excursions you may plan. Taxis can be a rip-this resort offers a price list up front which is awesome but be sure to get your cab drivers personal card-a taxi back to your hotel can cost as much as double if you don't use the hotel drivers. There is only 1 cab service at the airport-it's pay their prices or walk if you dont pay for a shuttle service when arranging your trip. They know they have you so it;s best to just pay for a shuttle service up front. If you plan on purchasing alcohol, ciggs etc-have your driver take you to Walmart-they are cheapest & the driver will wait for you. The staff is constantly cleaning this hotel-the grounds are beautiful and the all inclusive price is great. Tips are optional but take lots of dollar bills with you-these folks don't make a lot of money & really appreciate your tips. The only thing I don't like is that when you tip all tips are shared so for example-if you have a favorite bartender-at the end of his 11 hr shift-all tips from all bars go into 1 pot & are divided equally. Stop by the lobby & ask for Manu & Coral-they were the best! Have a great trip! We'll be back next year for sure!!!

From the time we arrived at the resort until the time we unfortunately had to leave, the service was extraordinary. The staff in general was kind, informative, patient and courteous. Meticulous care was given on every detail. Room attendants and grounds keepers went over the top to keep things tidy inside and out. Waiters and bar tenders were speedy, serving delicious food along with colorful and tasty exotic drinks. Although not encouraged but greatly appreciated, tipping a few pesos can amp the drinks up a bit. We certainly did over-indulged ourselves at the Japanese, Mexican, Italian and International restaurants, ordering amazing appetizers and dining on 4 star entrees. ...And it's all inclusive. Funny! but we had to timidly ask the waiters the first few days if the food on the menu was free. They giggled and always reassured us --that it was. The resort is the perfect size for getting around and we never felt crowded either. The motif of the resort and restaurants was warm, inviting, colorful and fits the surrounding environment. The profile of the main building is low enough, so that you get sun for pretty much of the day down at the poolside. Our only disappointment was that only one of the hot tubs worked at the pool and not very powerful or warm at that. I can't thank Fiesta Americana Condessa Cancun enough for such a comfortable and wonderful week. And to CheapCaribbean for making that happen .

Excellent flight, transfer from airport to resort, perfect, no problems at all, One of two major complaints was I paid extra for a ocean front room, I was put in a ocean view, I went down to the desk 3 times, to request a ocean front, the lady at the front desk had me bring down my computer to show her that I paid for a oceanfront, the next day, I was moved to the correct room. Room service was excellent, the rooms were very clean, spotless, beds comfy, the pool and beach excellent, I traveled alone, and felt very very safe at this resort. I was in my room by 730pm .. The workers were very nice.The food was decent , a little more variety would be nice. The drinks were excellent. The second complaint I have is the smell of raid or some type of bug spray, heavy in the elevators, around the vegetation, in the room, even the tissue that you use to blow your nose smelled like bug spray. But with the two complaints I have, I would go back to this resort. Also, not one time share person came up to me, I never even saw one, and I heard this is a problem in the resorts. Not here at all.