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Family Club at Grand Riviera Princess

Mexico - Riviera Maya

Our Rating
5 Nights with Air from $719 All-Inclusive
Info Customer Reviews Questions & Answers

Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those ... More

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Customer Rating 15 Reviews
Value
 
4.5
Service
 
4.1
Beaches & Pools
 
4.4
Dining Options
 
3.7
Room Comfort
 
4.1
4.1 out of 5
"From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished dai..." – Beli
13 out of 16 (81%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.1
Beaches & Pools
 
4.4
Dining Options
 
3.7
Room Comfort
 
4.1
4.1 out of 5
"From check in to check out, this place was amazing! It caters to both kids as well as parents, with champagne at check in, a stocked refrigerator with aodas juice and mexican beer thats replenished dai..." – Beli
13 out of 16 (81%) customers would recommend this product to a friend.
Beach area
All Customer Reviews
1-4 of 15 reviews. Sort by
January 31, 2017
Meh

The resort was okay at best. I ended up going with another family and selected this one because it looked like it had a ton of kids stuff and activities. I was okay with it because there were two good golf courses nearby. The resort was very big and loaded with people (Canadians!). There are three or four different pools that provided a slightly different atmosphere and age groups. This is not an upscale resort by any means but if you are looking for a low cost all-inclusive and don't have a desire to be in an exclusive upscale environment this one will work for you. Be prepared to walk. Never fun with kids. They do have golf cart shuttles that shuttle you from the main lobby to the beach with stops at each pool area in between. The food was bad. I was looking forward to authentic Mexican food but this was just low end buffet style. Very disappointed. My friend that we went with got food poisoning the first day and that ruined about a day and a half of his time there. He, let's call him "Kev" for the sake of the story, eats like a machine though and was not at all selective with what he ate. He thinks it was from a runny egg yolk but who knows. Eating large portions of everything is usually his philosophy when on vacation and really even when he's not on vacation. We played Mayakoba Golf Course (PGA Course). The course was fantastic. We initially asked to book Mayakoba at the hotel desk and they booked us on another course in the area without us realizing it until we pulled through the gates. Not sure if this was a slick move or just a communication problem with our concierge at the hotel. The only other thing I want to make sure to mention is DO NOT ever book transportation at the airport. I'd book the roundtrip connections online. We thought we would save money by booking in Mexico and were convinced to do a roundtrip by the service to save 25% on the return trip. When we called the day before our return flight they told us there were no cars available and that we were basically beat. I've disputed the charge on Amex and am still awaiting their response. The charge came up as "Taxi by Hertz Avasa." DO NOT USE THAT SERVICE. Crooks. The best part of the trip was visiting Tulum and seeing the pyramids and also we went to Xel Ha Park. That was all one trip and there was plenty to do. I'd recommend this. The food was outstanding compared to the dog food we ate at the resort. Final thing that I'll say and this is completely useless for anyone reading this, my same friend, the big eater...left a big suitcase at home. The resort didn't have swimmy diapers and regular diapers that fit his two year old. I guess the point is try not to forget your stuff.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: New York, NY
Age: 35-44
Travel: 3-6 trips/year

December 30, 2016
Fun vacation but room for improvement

The resort is HUGE. It is hard to find things and know all that his happening. The beds in the room were incredibly hard and pillows were flat but it was clean and spacious. The kids had a great time at the pool but there was never any kind of drink service at that pool you had to go get your own. The buffet restaurants were all just "ok". Nothing special. The beach was crowded and had pretty big waves that didn't really allow much for swimming or playing in the water which was disappointing. While there were some negatives but it was still a fun vacation. Beautiful grounds, very nice people working at the resort (with the exception of the woman that checked us in). The drinks were good once you got them and the al a carte restaurants were all pretty good, especially the Hibachi.


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Overall Rating: 4
Value
 
4.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Pueblo, CO
Age: 35-44
Travel: 1-2 trips/year

December 28, 2016
Good deal

Princess is the best bang for the buck. I booked a swimout room and when I checked in I was denied that room because my daughter is too young. I wasn't forced to upgrade to the Family club where the swim out has an extra security door between the pool and patio for 77 more dollars a night, or I could have downgrade to a non-swimout without any reminbersment. I upgrade after getting know where with the inept staff. Cheap Carribean gave me a full refund for the "upgrade" and all I did was email them. So, call them (princess) and check age requirements for swimout before booking if traveling with a child. Additionally,it going in the winter (December) do not pay more for the family club swimout room as it's freezing. The family club swimout is shaded all day, other pools at resort are comfortable. With that said the family club swimout is likely great in the summer.


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Overall Rating: 4
Value
 
5.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: State College, PA
Age: 25-34
Travel: 1-2 trips/year

October 29, 2016
Beware of "free upgrades"

We have been to Mexico several times and have stayed in better resorts but have also stayed in worse. We booked the Family Club because we were traveling with a 6 yr old...however at check-in we were told we were receiving a free upgrade to Platinum. Cool..a free upgrade! Not!! When we got checked into Platinum we were informed the benefits of the Family Club were going to cost $10 per day per person so no waterpark for my child!! I complained and they did make it right. They book on internet as 3 different resorts but when you arrive it is all 1 huge resort with 3 different sections. So beware of that also. This resort is HUGE so plan on doing alot of walking or waiting for the trolley to carry you back and forth. The food at all restaurants is mediocre including the al a carte ones..the buffets really needed more kid-friendly choices. The beach was nice but kind of dirty when we were there however Hurricane Matthew had just hit the Caribbean so we chalked it up to that. The "waterpark" was fun for my son but is really more suited to smaller children. The resort itself was clean but seemed as though it needed some maintenance. The rooms were comfortable and clean however they never left washclothes and we always had to call for some. Overall decent place to stay for the $$..we will not stay here again but I would recommend it after I explain what you are getting into.


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Overall Rating: 3
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: Tennessee
Age: 35-44
Travel: 1-2 trips/year

Room Information

The Family Club at Grand Riviera Princess boasts 144 decked-out, family friendly suites, with 40 having direct access to the pool. All rooms come with a Jacuzzi, satellite TV, iPod docking stations, flat screen televisions, special children's channels for the kids, juices in the mini bar, a special gift for the kids and a private balcony or patio.

Room Details

Family Club Room
Hotel/Studio Unit Details

Family Club Room Pool
Hotel/Studio Unit Details

What's to Love

The attentive staff really create a great experience with how much effort they put towards your family, it's a trip you won't soon forget.
 

What We'd Change

The entire complex is huge, but they have you covered with a resort shuttle that carts guests around the property so you can save your energy for the beach.
 

Why You Should Go

The Family Club at Grand Riviera Princess is a mecca of fun and relaxation for the entire family. With such a great staff, amazing rooms and amenities everyone will love, you'll have trouble finding a reason not to go.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Scuba Certification ($)
  • Snorkeling
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Shuttle Service
  • Sailing
  • Basketball
  • Spa Services ($)
  • Porter/Bellhop
  • Multilingual Staff
  • Elevators
  • Teen Club
  • Wedding Services ($)
  • 13 Bars/Lounges
  • 13 Restaurants
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Chichen Itza and Coba Ruins
  • Deep-Sea Fishing
  • Dining
  • Golf Course(s)
  • Horseback Riding
  • Mayan Ruins
  • Nightlife
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Watersports Rentals

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Family Club at Grand Riviera Princess

Punta Bete, Km 296, Carretera Chetumal, Puerto Jaruez,

+52 98 48 77 3500

Hotel Description

The Family Club at Grand Riviera Princess: Kids Come First

Imagine this: a family vacay where the kids are fully taken care of so you don't need to worry about a thing - all those activities will keep them entertained for hours! Did you see that kid's pool? The slides, the whale, the "pirate" - they are going to love you for this tropical getaway. And, you've got things on your "to do list" (not like those icky lists from back home) - like some much needed time at the spa or dinner out sans kids. What else could you ask for while being in the beautiful Mayan Riviera: it's time you take the vacation you truly deserve!

This hotel is all-inclusive.
Features include:

  • Accommodations as selected
  • All meals and snacks
  • Fun stuff for the kids - gift in the room & a themed-out pool
  • Unlimited local alcoholic beverages, juices and soft drinks
  • Internal transportation


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Verde
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 7pm-11pm
Description: International buffet, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request.
Dress code: Casual

Riviera
Type: International
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 7pm-11pm
Description: International buffet, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request.
Dress code: Casual

Negresco
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily 12:30pm-3pm; Dinner - daily 6pm-10pm
Description: Located by the beach, this smoke-free, air-conditioned restaurant offers an International buffet, special diet and vegetarian-diet menus on request.
Dress code: Casual

La Tortuga
Type: Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6pm-10pm
Description: Located by the beach, this smoke-free, air-conditioned restaurant offers an International buffet, special diet and vegetarian-diet menus on request.
Dress code: Casual

La Vaqueria
Type: Grill
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned and smoke-free restaurant that offers special diet, vegetarian-diet menus available on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Le Fleur
Type: Gourmet
Hours: Daily, 6pm-11pm
Description: A la carte air-conditioned, smoke-free restaurant serving International gourmet specialties, as well as special diet, vegetarian menus on request. Not available to guests booked in a Jr. Suite room category. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Mama Mia
Type: Italian
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned restaurant. Located in front of the central court, this smoke-free restaurant offers special diet, vegetarian-diet menus on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Hacienda
Type: Mexican
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned, smoke-free restaurant located in front of the central court. Special diet, vegetarian-diet menus available on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

La Fondue
Type: Swiss
Hours: Daily, 7pm-11pm
Description: A la carte, air-conditioned restaurant located in front of the pool. This smoke-free venue offers special diet and vegetarian menus on request. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Las Olas
Type: Seafood
Hours: Daily, 6pm-11pm
Description: A la carte air-conditioned, smoke-free restaurant located in front of the pool and serving seafood specialties. Special diet, vegetarian-diet menus available on request. Not available to clients booked in a Jr. Suite room category. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Tapas Lounge
Type: Spanish
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Miso
Type: Asian
Hours: Daily, 6pm-11pm
Description: A la carte, air-conditioned, smoke-free restaurant. Special diet, vegetarian-diet menus available on request. Not available to clients booked in a Jr. Suite room category. Reservations are required.
Dress code:
Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Chill Out Bar
Type: Thai
Hours: Breakfast, Lunch - daily, 9am-5pm; Dinner - daily, 6pm-11pm
Description: A la carte, smoke-free, air-conditioned restaurant located at the beach. This restaurant is available at an additional cost. Reservations are required.
Dress code: Elegant casual. Gentlemen are required to wear long pants and a collared shirt.

Ice Cream Parlor
Type: Ice Cream
Hours: Open daily
Description: Exclusive to Family Club Princess, the ice cream shop offers a variety of flavors.

All hours are subject to change



BARS/NIGHTLIFE

5th Avenue Sports Bar
Near the Sunset lobby; Daily, 24 hours.

Areito Bar
Inside the Areito Disco. Daily, 10:30pm-2am.

Relax Pool Bar
In the pool (Lagunas Villas). Daily, 10am-6pm.

Fantasy Pool Bar
Daily, 10am-6pm.

Maya
In the Riviera pool. Daily, 7am-6pm.

Tequila
Located in the Sunset pool. Daily, 7am-6pm.

Lobby Bar
In Riviera & Sunset lobbies. Daily, 8am-midnight.

Platinum
Riviera and Sunset. Daily, 7am-11pm.

Theater Bar
In the theater. Daily, 9pm-10:30pm.

Poquito
Beach bar. Daily, 10am-6pm.

Punta Bete
Daily, 6pm-11pm.

Chactemal
Daily, 6pm-11pm.

Chill-Out Bar
Located on the beach. Daily, 6pm-11pm.



BEACH

The 300 palm trees that line the coast of Grand Riviera Princess enhance the natural spectacular beach. The resort takes advantage of all the natural beauty of the area, as the gentle sloping beach and abundant white sand creates a privileged setting. The hotel is located three miles from Playa del Carmen beach.

POOLS

Catch some rays at one of the resorts 12 swimming pools. With 9 main pools and 4 children's pools, the whole family is bound to have fun.

SPORTS/ACTIVITIES

Water

  • Scuba lesson
  • Snorkeling
  • Kayaking
  • Windsurfing

Land

  • Archery (18+)
  • Tennis
  • Paddle courts
  • Multi-use court
  • Fitness center
  • Aerobics

Golf
Golf packages are available and special rates are offered to Princess clients.



INTERNET

Grand Riviera Princess offers a Wi-Fi service in the rooms and some areas of the hotel for an additional charge.

SPA SERVICES

Spa Princess is divided in five zones representing the continents. Daily, 8am-6:45pm.
  • America, Polysensorial room
  • Asia, Roman baths
  • Europe, Finnish spa
  • Africa, Turkish baths
  • Oceania, Underwater massage pool

In addition:

  • Vitality spa
  • The Garden of the senses
  • Temazcal, Mayan steam baths

Treatment zone:

  • Beauty
  • Hairdressing
  • Individual massage cabins
  • Double massage cabins


WEDDING/HONEYMOON

Personalized programs are available for couples who choose Grand Riviera Princess for their wedding. Honeymoon packages and amenities are offered, as well. Please contact the hotel directly for more information.

CHILD CARE

Children enjoy the mini club with a full range of daily activities and nightly entertainment (ages 4-12) while teens revel in the Funtastic Teen's Club (ages 13-17).Daily, 10am-5pm.
  • Outside area with games
  • Club house
  • Swimming pool

Mini club, Evening (ages 12-17) Daily 7pm-11pm.

  • Mini Disco
  • Mini Theater
  • Room with video games


ADDITIONAL INFORMATION

Location
One hour south of Cancun International Airport.

Check-In/Check-Out
Check-in: 3pm. Check-out: noon.

Minimum Stay

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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6 days, 5 nights
Travel Dates 9/1 - 10/31
Starting at $719 was $1169
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!
5 days, 4 nights
Travel Dates 4/22 - 6/30
Starting at $789 was $1119
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!
6 days, 5 nights
Travel Dates 7/1 - 8/31
Starting at $959 was $1269
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!

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