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El Dorado Seaside Suites a Gourmet Inclusive Resort by Karisma

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $769 All-Inclusive
Info Customer Reviews Questions & Answers

Kick off your shoes and tangle your toes in the silky sands of Kantenah Beach at El Dorado Seaside Suites a Gourmet Inc ... More

Customer Rating 43 Reviews
Value
 
4.2
Service
 
4.7
Beaches & Pools
 
4.0
Dining Options
 
4.3
Room Comfort
 
4.5
4.2 out of 5
"Could not have asked for anything more. From the atmosphere to the staff, El Dorado offered the best or the best. The staff was overly friendly and helpful and was willing to do anything they could to ..." – PnC2009
37 out of 46 (80%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.7
Beaches & Pools
 
4.0
Dining Options
 
4.3
Room Comfort
 
4.5
4.2 out of 5
"Could not have asked for anything more. From the atmosphere to the staff, El Dorado offered the best or the best. The staff was overly friendly and helpful and was willing to do anything they could to ..." – PnC2009
37 out of 46 (80%) customers would recommend this product to a friend.
All Customer Reviews
1-4 of 43 reviews. Sort by
March 31, 2017
Seaside hotel

It was a great place to stay! Rooms are large and luxurious and the staff treats you like a king!! I'd definitely go back! Only bad part is you think the hotel has all these dinning places , you have to walk 5 minutes to the places but well worth it, foods fantastic !! they use top shelf liquors grey goose and kettle one !


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Indianapolis
Age: 45-54
Travel: 1-2 trips/year

March 27, 2017
Worst vacation in 20 years

My wife and I have vacationed in the Caribbean twice a year for the last 20 years. We booked a oceanfront room with a king bed. Due to overbooking at the hotel, we received an oceanfront room with 2 double beds and a glimpse of the ocean. After 3 days we received the room we booked. This resort was billed as gourmet inclusive. The food was less gourmet than any resort that we ever stayed in. They also advertised Kendall-Jackson wines as their house wines. The wine they served was Luis Filipe Edwards, a Chilean winery owned by Kendall-Jackson. The beach at this hotel was so rocky that you could not get in the water. You had to go to a sister resort to use the beach. I spent extra for these amenities for our anniversary and we were extremely disappointed in this resort.


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Overall Rating: 1
Value
 
1.0
Service
 
3.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
3.0
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From: Mechanicsburg, Pa.
Age: 55-64
Travel: 1-2 trips/year

March 24, 2017
Not what we expected

We paid a lot of $$ to come here. The staff was great. Our room was on the 6th floor. There was ZERO SUN all shade for the rooms up high. The room pool was freezing. The regular pool was freezing also. There was only 1 pool on this property. We asked the desk to be transferred to the 1st floor for the sun. They told me $135 more per night. This place was not sold out there were a lot of empty rooms. We stayed in our original room rather than paying $135 for 5 more nights. The rooms were freezing. Told to leave the thermostat on #17. We tried to turn it up to 19-20 then the room became wet. I mean puddles of water on the floor and moisture building up on the sliding door. So back to 17 it was. Slept in sweats, 3 blankets and hoodies. Spoke to a few other guest and they were freezing also. Did not realize when I went to El Dorados web page the pictures were for the property next door. It was either a 10 minute walk or wait for a shuttle. Shuttle states every 10 minutes but waited for 20 and decided to walk bc no one was coming. Did not like the fact that we had to go next door all the time. In order to get a cab to leave the property you had to go next door and they only drop off next door. But again when you go to the hotel website it shows everything on their property. There is no beach. Had a chair by the water in was on an incline and rocks everywhere. One lady feel on a rock and twisted her knee. Had to fly home with crutches. No one was mopping up the water from the pool area and slipped down the stairs and was hurt. They were all over that to sign papers. So they wouldn't get sued. After that there was a person mopping all day long. Also, They did not follow up to see if I was ok or to offer us anything at all. Most places would at lease call that evening to see how I was or offer a partial comp. or a spa trip or something. But nope once we signed the paper they forgot all about us. We felt we paid a lot of money and received 20% of the value. Please check for a RIU Palace when looking for all inclusive. A lot of food choices on the property, no where else do you have to go, a lot of entertainment and multiple pools on site. I would not recommend this resort or ever visit a Karisma property again. We were told the same thing by several visitors on the property.


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Overall Rating: 2
Value
 
2.0
Service
 
5.0
Beaches & Pools
 
1.0
Dining Options
 
1.0
Room Comfort
 
4.0
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From: Columbus Ohio
Age: 45-54
Travel: 3-6 trips/year

March 10, 2017
El Dorado Seaside Suites

Overall, we had a great vacation at the El Dorado Seaside Suites. The service was excellent and the rooms were very nice. The beach in front of the resort left much to be desired along with the lack of sufficient lounges and palapas on the beach and at the pool. The best restaurants, in my opinion, were The Gourmet Pub and Culinarium. We stayed at the El Dorada Royale before, and I would have to say that the dining options at the El Dorada Royale far surpassed what was available at Seaside. Also, the reservation process for The Gourmet Pub and Klay Talay did not make sense. We were not able to make a reservation at either of these restaurants for any day through the concierge. Eventually we were able to get into Klay Talay twice and The Gourmet Pub once. The Klay Talay was practically empty both times we were there - did not make sense that we could not make a reservation.


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Overall Rating: 4
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Glen Mills, PA
Age: 45-54
Travel: 1-2 trips/year

Room Information

El Dorado Seaside Suites, By Karisma features 280 suites housed in a series of 26 three-story white buildings that run parallel to the shore, affording guests quick access to the beach. Suites feature furnished terraces or balconies, jetted tubs large enough for two, satellite TV and more. Smoking is not allowed inside suites.

Room Details

Ocean Front Infinity Pool Jacuzzi Suite
Hotel/Studio Unit Details

Ocean Front Swim Up Jacuzzi Suite
Hotel/Studio Unit Details

What's to Love

The cabanas are sprinkled throughout the entire property, so you can lounge on the crisp, white beds along the beach, poolside or in the garden.

 

What We'd Change

It's about an hour from Cancun Airport to El Dorado Seaside Suites on the Riviera Maya, but the drive gives you time to unwind and enjoy the beautiful scenery.

 

Why You Should Go

This boutique hotel offers an adult-only, romantic setting, luxury and fantastic amenities, including five gourmet restaurants that can't be beat.

Available Amenities

  • Tour Assistance
  • Bar/Lounge
  • Beach
  • Business Center ($)
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Jacuzzi
  • Kayaks
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Room Service ($)
  • Scuba Certification ($)
  • Snorkeling
  • Internet Access ($)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Fishing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Wedding Services
  • Sauna
  • Poolside Bar
  • Steam Room
  • Parking
  • Dance Classes
  • Scuba Lessons
  • 6 Restaurants
  • 6 Bars/Lounges
  • Bocce Ball
  • Porter/Bellhop
  • Shopping
  • Multilingual Staff
  • Catering
  • Massage ($)
  • Library
  • Audio-Visual Equipment ($)
  • Yoga
  • Beach Towels
  • Spa Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service
  • Business Services ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Watersports Center
  • Wireless Internet Access ($)
  • Tour Desk
  • Beauty Salon ($)
  • Freshwater Swimming Pool(s)
  • Car Rental Available ($)
  • Gift Shop ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Hiking/Biking Trails
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

El Dorado Seaside Suites a Gourmet Inclusive Resort by Karisma

Km 95 Carretera Cancun - Tulum

+52 984 875 1910

Hotel Description

El Dorado Seaside Suites a Gourmet Inclusive Resort, by Karisma: Adult Only Luxury

Kick off your shoes and tangle your toes in the silky sands of Kantenah Beach at El Dorado Seaside Suites, By Karisma on the Riviera Maya. Trendy, barefoot elegance meets gourmet cuisine at this adult-only, all-gourmet resort, where guests are pampered from their taste buds down to their toes. Starting with champagne during the seated check-in and transportation to your suite via golf cart, all inclusive luxury is the byword at El Dorado Seaside Suites, By Karisma.

Lounge in your beach cabana along the pearly sands knowing you don't have to move until you are good and ready. And when the grumble of your belly starts to drown out the lapping of the waves, have no fear. Your friendly beach butler is soon to arrive bearing a picnic basket of goodies, including afternoon champagne. If poolside luxury is more your thing, stake your claim on one of the two-story, slat-roof cabanas and spend the afternoon gazing at the shimmering waters of the resort's three sparkling freshwater pools--each with its own swim-up bar.

Wander through the lush gardens along beautiful pathways as you make your way to one of the five gourmet dining options. Slip into paradise with a glass of vino at the glass-walled Vida Garden Grill, winner of three consecutive Wine Spectator Awards of Excellence. Try the creative twist on Italian at Mia Casa. After dinner, shake your booty at Las Guacamayas for a relaxed, island vibe or wander over to the tequila bar at La Cantina.

Don't worry if the tequila sunrises keep you partying until dawn, just retreat to your plush bed to catch 40 winks. If you make it to bed earlier, you can relax beneath the stars on your patio or balcony hammock. Honeymooners, grab your loved one for a signature beachfront sky massage in a traditional Mayan palapa overlooking the silvery Caribbean Sea. El Dorado Seaside Suites also offers yoga classes, if that's more your style. Afterward, retreat back to the suite for a luxurious soak in your personal Jacuzzi.

This hotel is All-Inclusive
Features include:

  • Breakfast, lunch, dinner and snacks
  • Unlimited local and select premium brands of alcoholic and non-alcoholic beverages
  • Mini bar restocked once daily with soft drinks, water and beer
  • Daily and nightly activity program with live music and shows
  • Live music and shows


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Arrecifes
Type: International
Hours: Breakfast - daily, 7am-11am; Lunch - daily, 12:30pm-4pm; Dinner - daily, 5:30pm-10pm
Description: International cuisine served a la carte. With a great chef's menu, Arrecifes offers something for everyone in an elegant, air-conditioned atmosphere.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Klay Talay
Type: Asian Fusion
Hours: Daily, 5:30pm-10pm
Description: Featuring modern interpretations of Asian dishes and offering fascinating views of the Caribbean.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

La Carreta
Type: Mexican
Hours: Daily, 5:30-10pm
Description: Gourmet Mexican cuisine and tequila tasting, featuring a menu with a grand variety of 20 tequilas, some made in-house.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Mia Casa
Type:
Contemporary Italian
Hours: Daily, 5:30pm-10pm
Description: Specializing in creative interpretations of traditional Italian cuisine and featuring a vast wine list, Mia Casa offers five-star service in either an indoor or outdoor setting.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Sandwicherie
Type:
Gourmet Snacks
Hours: Continental breakfast - daily, 6am-10am; Snacks - daily, 11am-6pm.
Description: Wood-fired oven pizzas served to order, plus a selection of Angus burgers and gourmet bites among other Mexican "botana" preparations.
Dress code:
Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

Vida Garden Grill
Type: Latin Fusion
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-2:30pm; Dinner - daily, 5:30pm-10pm
Description: Tropical vegetation surrounds this glass-walled restaurant which was a winner of 2008, 2009 and 2010 Wine Spectator Awards of Excellence.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and collared shirts.

All hours are subject to change.

BARS/NIGHTLIFE

Las Guacamayas
Come enjoy cold Mexican beers, cheladas, exotic cocktails and aged tequila while listening to tropical music under a traditional palapa. Daily, 10am-2am.

Los Cotorros
Bar with swings located at the relaxing pool across from the spa. Daily, 10am-11pm.

Arrecifes Swim-up Bar
Swim-up pool bar offering a variety of drinks. Daily, 10am-6pm.

Colibri Swim-up Bar
Swim-up pool bar offering a variety of drinks located next to Villa 35. Daily, 10am-6pm.

Gaviota Swim-up Bar and Lounge
This swim up bar and relaxation area is located in the heart of the hotel, where one can enjoy the sounds of the waterfall as well as singing birds. Daily, 10am-6pm.

La Cantina
This tequila bar features a wide selection of tequilas and is located inside of La Carreta Restaurant. Daily, 5:30pm-11pm.



BEACH

Although all beaches in Mexico are public, access to the beach fronting this resort is usually limited to guests. One stretch is rocky and separate from the resort, but another section is white sand and swimmable. The resort's rock pier allows guests to walk out over the clear green water. Palm trees, cabanas and palapas dot the beach, creating a romantic atmosphere. Beach butlers see to your every need in addition to complimentary towels.


POOLS

The resort features three freshwater pools, each with a swim-up bar and a lazy river winding around the resort. Pool butlers see to your every need and for those craving a little adventure, complimentary scuba lessons are also provided.

SPORTS/ACTIVITIES

Water

  • Dive demo
  • Kayak tour
  • Snorkel tour
  • Water polo
  • Water volleyball
Available for an additional charge:
  • Snorkeling trips
  • Scuba diving courses
  • Scuba certification
  • Scuba diving trips

Land

  • Fitness center
  • Volleyball
  • Tennis
  • Dance lessons
  • Aerobics
  • Yoga


INTERNET

For an additional charge, Wi-Fi access is available throughout the resort for guests with laptops, while two Internet-ready computers are available in the lobby for guests without their own computers.

SPA SERVICES

The resort offers a wide range of spa treatments and services for an additional charge. Please contact the resort directly for hours and information.
  • Aroma Body Scrub
  • Massages
  • Facials
  • Lymphatic Massage
  • Private and couples massages
  • Grape juice hydrotherapy


WEDDING SERVICES

Named by Forbes.com as one of the most romantic resorts in the world, El Dorado Seaside Suites features many beautiful locations for your ceremony. If you've been dreaming to tie the knot in paradise, Karisma's "Always and Forever" wedding package is a great way to say "I do" in bliss. Package includes ceremony decor, services, reception, personal wedding planner and more. Please contact the resort directly for more information.

ADDITIONAL INFORMATION

Location
El Dorado Seaside Suites is located one hour south of Cancun International Airport (CUN), 25 minutes south of the nightlife at Playa del Carmen and 25 minutes north of the ancient ruins at Tulum.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 3-night minimum stay is required at this resort.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Travel Dates 7/1 - 10/31
Starting at $769 was $1339
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