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Condado Plaza Hilton

Puerto Rico

Our Rating
4 Nights with Air from $509 Meals not included
Info Customer Reviews Questions & Answers

The intoxicating mystique of Puerto Rico is just one reason to choose Condado Plaza Hilton hotel in San Juan.

Customer Rating 396 Reviews
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
4.0
Dining Options
 
3.6
Room Comfort
 
4.4
4.3 out of 5
"A spectacular deal popped up in my email from cheapcaribbean.com. In much need of a VACAT[E]ion, and never having been to Puerto Rico, I picked up the phone and called Cheap Caribbean. I found Harry (t..." – MDDCNative
440 out of 493 (89%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.2
Beaches & Pools
 
4.0
Dining Options
 
3.6
Room Comfort
 
4.4
4.3 out of 5
"A spectacular deal popped up in my email from cheapcaribbean.com. In much need of a VACAT[E]ion, and never having been to Puerto Rico, I picked up the phone and called Cheap Caribbean. I found Harry (t..." – MDDCNative
440 out of 493 (89%) customers would recommend this product to a friend.
Looking left off the balcony towards Old San Juan. View from balcony! Rear of Hotel view our view View from the rocky beach. Day trip to the other side of Puerto Rico One of the Falls at the Rainforest Poolside Chairs Island beauty this was our room, nice balcony Caribbean meets Atlantic Having a wonderful time in Puerto Rico Culebra snorkeling trip our room Waves crashing Looking fromn the massage area down towards the beach. The beach Beautiful cloudy and raining view from our balcony Room View from our balcony! Room view Room with a view View from one of the terraces View from hotel El Yunque waterfall Bedroom View from the bed POOL AREA TO BEACH From Hotel view 10th floor view of one of the pools old San Juan view from San Cristobal castle our city view room Taking a walk on the resort View from our room!!! Beautiful My view from my room View from room 781! great patio The bed Conrad Hotel, Puerto Rico Sunset over the Atlantic Oceanview from common patio View from our upgraded room balcony View poolside at the Condado The gazebo around the pool The Conrad from the lagoon side of the ocean. View from our room FRONT OF CASINO Our hotel room, pic doesn't do it justice! Royalty Cheers! View from our Balcony Our room! We just arrived!! outside our hotel !! Lost in El Yunque this is the pool area from the 7th floor!!! Lobby San Juan view from the Condado Plazo Hilton balcony's lagoon view Puerto Rico from the airplaine Cuddled up on the Hammack Lagoon view from balcony the back of hotel View from the balcony What a way to wake up!
All Customer Reviews
1-4 of 396 reviews. Sort by
July 18, 2017
Room and Service

We arrived about 11:00 PM on July 11th and they wanted to give us a room on the 3rd Floor, with a balcony right above a roof which we did not feel safe!! We called Guest Services and they told us to wait..... We waited........ And We then went down again with our bags, and then they gave us Room 674, with no phones (2) connected, poor TV quality and a very small bathroom. My Mets tee-shirt was missing on our 2nd day and I immediately contacted housekeeping and....... NOTHING...... NOT SURE IF WE'LL BE RETURNING TO THIS HOTEL.


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Overall Rating: 4
Value
 
4.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
2.0
Room Comfort
 
3.0
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From: new York
Age: 55-64
Travel: 3-6 trips/year

July 16, 2017
Not great service but had a great view.

The hotel was clean but short on staff. The very long waits at the front desk should have been a clue right away. We booked this hotel because they clearly advertised they have cribs for guests. I called and clarified our need for a crib before I booked the room. I then called and asked if we should bring our baby bed to the island and I was assured they would have a crib in the room. We arrived. And we're told the crib would be delivered soon. 5 more calls and every time we were told they were bringing the crib. At 9pm we called again and were told they didn't have a crib for us. Every store was now closed and we had no way to protect our baby while she/we slept. An early flight and no naps = exhausted and extra stressed parents with a screaming tired baby who had no option but to put the mattress on the floor and attempt to have the baby barricaded between us for the night. No one slept, it was a nightmare. The food is expensive, Denny's is the best option. Walk 12m down the street to the east, a bigger better beach and tons of shops.

Not great service but had a great view. Not great service but had a great view.
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Overall Rating: 3
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
4.0
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From: Oklahoma
Age: 35-44
Travel: 3-6 trips/year

June 24, 2017
very nice hotel

hotel was located close to everything and staff did excellent job cleaning hotel and grounds, ocean view rooms were great.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: texas
Age: 55-64
Travel: 1-2 trips/year

June 19, 2017
Perfect location

Everything was great especially the location. Did not like the fact that parking was not free. Would go back in a heartbeat!


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Charlotte, NC
Age: 55-64
Travel: 1-2 trips/year

Room Information

Condado Plaza Hilton features 572 oversized, beautifully decorated rooms equipped with high-speed Internet access, cable TV, ceiling fan, coffee maker, and hair dryer. Bright and colorful, most of the rooms at the Condado Plaza offer stunning ocean or lagoon views and private balconies.

Room Details

Guestroom
Hotel/Studio Unit Details

Deluxe Guestroom
Hotel/Studio Unit Details

Ocean View Guestroom
Hotel/Studio Unit Details

What's to Love

Condado Plaza Hilton presents the perfect beachfront paradise that feels secluded, yet offers easy access to the enchantment of Old San Juan.

 

What We'd Change

The beach is small, but the jewel-like setting between the lagoon and the Atlantic more than makes up for the size of the beach.

 

Why You Should Go

The resort is close to everything! The Bacardi rum factory, the rainforest and historic San Juan are just minutes away. Even the airport is just a short drive from the hotel.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Beach
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Cribs Available on Request
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Laundry Services ($)
  • Nightly Entertainment
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Whirlpool/Hot Tub
  • Sauna
  • Poolside Bar
  • Dry Cleaning Services
  • Parking
  • Safe Deposit Box
  • Basketball
  • Game Room
  • 7 Restaurants
  • Porter/Bellhop
  • Shopping
  • Multilingual Staff
  • Catering
  • ATM/Banking
  • Elevators
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Photocopy Machine ($)
  • Express Check-Out
  • Conference Facilities ($)
  • Laundry Facilities
  • Secretarial Services
  • Handicap Room Available
  • Wedding Services ($)
  • Hammocks
  • Honeymoon Packages ($)
  • Wireless Internet Access ($)


Nearby Excursions & Attractions

  • Beach
  • Golf Course(s)
  • Hiking/Biking Trails
  • Historical Site(s)
  • Nightlife
  • Shopping
  • Windsurfing

Map of Local Area

An island with endless amounts of activities, Puerto Rico is as diverse as any island in the Caribbean. From exciting, bustling urban areas to more rural, quiet seaside towns, this island has it all.

Condado Plaza Hilton

999 Ashford Ave, PO Box 1270

787-721-1000

Hotel Description

Condado Plaza Hilton: Luxury as Modern as You

The intoxicating mystique of Puerto Rico is just one reason to choose Condado Plaza Hilton hotel in San Juan. Straddling the Condado Peninsula, it's the only stylish hotel facing both the Atlantic and Condado Lagoon. From this prized setting, the hotel offers stunning waterfront and historic San Juan views.

Water is at the heart of Condado Plaza Hilton, and if open water is the ticket for you, the steel-blue waves of the Atlantic or the inviting waters of the lagoon beckon. If sand and surf aren't your thing, don't worry. The hotel boasts four pools, including a saltwater pool, a freshwater pool and a lap pool, as well as two spa Jacuzzis. When the rays of the sun give you a hankering for something refreshing, paddle over to the swim-up bar and order a local beer. For younger enthusiasts, a wading pool is available. Watch as the waterslide elicits giggles, smiles and squeals of delight from kids. And if you're really brave, take the plunge yourself! The oceanfront grounds hosts a variety of giant games for family play and hammocks to relax.

Exploring San Juan or other parts of Puerto Rico is easy from Condado Plaza Hilton. Its walking location takes you to the Condado Area and into Old San Juan thru the Paseo Puerta de Tierra, a picturesque oceanside boardwalk, leadint to Old San Juan entrance. Just minutes away, you'll discover the romance of Old San Juan along cobblestone streets, or do a little time traveling with a visit to the ruins of Morro Fortress. A slightly longer trip of about 45 minutes takes you to the natural wonders of Yunque Rain Forest and on the opposite direction is Toro Verde, a nature adventure zip line park.

When the sun dips below the horizon, trade swim togs for something more elegant, then head for a superb meal at Pikayo, a renowned restaurant reviewed by Conde Nast Traveler. The cuisine is "a fusion of exotic ingredients" from Puerto Rico, Africa and East Europe. Even those with the most sophisticated of palettes will have trouble resisting Condado Plaza Hilton's eclectic mix of flavors!

As you're winding down, stop by the in-house Starbucks to sip a cappuccino while telling Facebook friends about your amazing day. Then head up to your Ocean Vista Room to watch the moonlight on the water before turning in for the night.

A resort charge (included in the listed price) guarantees you access to the following services and amenities:

  • Wi-Fi
  • Local and toll-free phone calls
  • Tennis court use
  • Pool concierge
  • ScoutAbout Program, self-guided scavenger hunt for the family

This hotel is NOT all-inclusive. Food and drink must be purchased separately.
Unless otherwise specified, all services are available for an additional charge.



DINING

Pikayo
Type:
Fine dining
Hours: Sun-Thu 6:30pm - 10pm and Fri-Sat 6:30pm-10:30pm
Description: Featuring International cuisine. Elegant dress. Reservations are required.

Dennys
Type: American
Hours: Open 24-hours
Description: Serving classic American food for breakfast, lunch and dinner. Full bar is available from 11am-1am.

Aqua Bar & Grill
Type: Poolside Restaurant
Hours: Fri-Sat 10am-7pm; Sun-Thu 10:30am-6pm
Description: Serving snacks, light lunches and smoothies.

Cafe Caribe
Type: Casual
Hours: Sun-Thu 6am -11pm, Fri-Sat 6am -midnight
Description: Casual family-style restaurant for every meal plus an ice cream parlor.

Eight Noodle Bar
Type:
Asian
Hours: Mon- Thu 12pm -11pm, Fri 12pm -2am, Sat 4pm - 2am, Sun 4pm-midnight
Description: Contemporary Asian Cuisine and sushi bar.

Starbucks
Type: Cafe
Hours: Sun 6:30am-10pm, Mon-Thu 6am - 10pm , Fri-Sat 6am - 11pm
Description: International cafe, serving coffee and related items. Free Wi-Fi available for all patrons.

Viaggi Grab 'N Go
Type: Grab and Go
Hours: Daily 7am -11pm
Description: Wide variety of snacks, drinks and go items.

All hours are subject to change.



BARS/NIGHTLIFE

Eternal Lounge
Lobby lounge with great views and a modern vibe. Includes Moon Bar, Fire Bar and Ashford Sports Lounge.

Moon Bar
A stylish gathering spot located at the lobby. Opens daily at noon and with daily dedicated happy hours. Modern pool table available for guests enjoyment. Live music on Saturdays.

Ashford Sports Lounge
Comfortable seating with great ocean views and multiple screes to watch your favorite game.

Night Life With six restaurants, three lobby bars and a cafe, the Condado Plaza Hilton keeps you entertained day and night.
Located nearby:

  • Luis A. Ferre Performing Arts Center
  • Coliseo de Puertro Rico - concert arena
  • La Respuesta
  • La Placita de Santurce, nearby



BEACH

As the only stylish property with uninterrupted views of the Atlantic Ocean and Condado Lagoon, our exclusive San Juan hotel provides an enchanting setting. Our unique location boasts cool ocean breezes, breathtaking sunsets and a shimmering beach.
  • Complimentary plush beach chairs and umbrellas
  • Double-size swinging hammocks along the beach
  • Wireless Internet access at pool and beach areas
  • Massage area set atop the Oceanside cliff


POOLS

The resort offers two freshwater and one saltwater pool, including a lap/lounge (swim-up bar) pool. For the kids, there's a children's poolside play area, as well as a water slide and toddlers' pool. Enjoy complimentary plush beach chairs and umbrellas and jacuzzis at both pools. A dedicated VIP area is available for rental for those that seek personalized service and privacy. Hammocks are also available.

SPORTS/ACTIVITIES

Water

  • Kayaking
  • Snorkeling at the taino themed indigenous reef path
  • Standup paddle boards
  • Pedal boats
  • Windsurfing

Land

  • Fitness center
  • Tennis
  • Yoga

Golf
El Conquistador Resort has a challenging golf course with breathtaking views and is just 45 minutes away.



INTERNET

High speed internet access is available in the business center, which features both PC and Mac computers. Wireless Internet access is also available at pool and beach areas.


SPA SERVICES

Condado Plaza Hilton does not offer a spa spa but offers poolside massages. Steam, sauna and whirpool are available at the Fitness Center.

WEDDING/HONEYMOON

The hotel offers a wedding package that includes 2 hours of hors d'ouvres, sangria cocktails and digital photography, as well as a 2-tier wedding cake.

CHILD CARE

The hotel does not offer a child care program. A children's activity room is available with table games, recreational toys and Wii. Babysitting services recommended can be reserve via nannypr.com

ADDITIONAL INFORMATION

Location
Luis Munoz International Airport is just 10 minutes and 7 miles away.

Check In/Check Out
Check-in: 4pm. Check-out: 11am
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 2-night minimum stay is required for travel Jan 1-Apr 14, 2018 and May 5-Dec 31, 2018.

Smoking Policy
Smoke free hotel. Puerto Rico is generally a non-smoking jurisdiction, and many hotels impose strict controls on smoking in guest rooms, public areas, restaurants and by the pools. If you're a smoker, you should contact the hotel directly to obtain individual policies.

Resort Charge
An 18% daily resort charge is factored into the rates which includes use of the 24-hour fitness center, use of the business center (additional fees apply for some services), pool concierge, beach access, including chaise lounges and towels, use of tennis court, wireless Internet access and free local and 800 calls.



All hours, fees, amenities, information and services are subject to change without notice.
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5 days, 4 nights
Travel Dates 10/1 - 12/21
Starting at $509 was $1129
Meals not included

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 8/20 - 9/30
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6 days, 5 nights
Travel Dates 1/2 - 4/14
Starting at $949 was $1599
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