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Caribe Hilton San Juan

Puerto Rico

Our Rating
4 Nights with Air from $529 Meals not included
Info Customer Reviews Questions & Answers

Let your worries melt away with the crashing waves at Caribe Hilton San Juan located on 17 acres of lush, tropical garde ... More

Customer Rating 139 Reviews
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.3
Dining Options
 
3.5
Room Comfort
 
4.1
4.2 out of 5
"It was a beautiful resort, needs some upgrading in the lobby area though." – jano
140 out of 161 (87%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.3
Dining Options
 
3.5
Room Comfort
 
4.1
4.2 out of 5
"It was a beautiful resort, needs some upgrading in the lobby area though." – jano
140 out of 161 (87%) customers would recommend this product to a friend.
View from our room ! View from our room hammock area view from our balcony looking east Fort Geronimo A shot of the private beach around 8am from our balcony View from our room ! Me and My Husband A beautiful view from our room! Taken on my cell phone while lounging by the pool El Yunque Rainforest Trash in kids' basketball court area Our Room View the view from 6th floor of the hotel Main pool Sunrise at the Caribe A shot from 12th floor hotel room over looking the private beach. the back view
All Customer Reviews
1-4 of 139 reviews. Sort by
August 24, 2016
Itching to return

I enjoyed every moment of my stay. The staff was amazing. They were more then willing to answer anybquestions. The concierge even went as far as calling a local tattoo shop for us. Room service was on point. I traveled with my child and the toys in the room were organized in a cute way even morning. Only complaint is rule have is the water pressure of my ahower. The lush private beach totally made up for it. WILL RETURN ASAP


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Overall Rating: 5
Value
 
3.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Wisconsin
Age: 25-34
Travel: 1-2 trips/year

August 19, 2016
Definitely Worth It

There is absolutely nothing I can complain about, everything was lovely. From the room, to the staff, the food, and the beach. Make sure you rent a car to get around to other beaches and visit the rainforest, but if you are trying to keep it low budget staying near San Juan is also a great choice, you can safely walk the town, eat amazing food, and get to know a lil bit more of the Puerto Rican culture!

Main pool View from our room
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Boston
Age: 19-24

July 27, 2016
misleading descriptions and Roaches!!

First off I paid a premium price to stay in the main hotel and not the Tower because it claimed to have a better ocean view and was recently remodeled . Once I got there our view was of the coast line and the hideous hotel across the beach. From the balcony you could see the ocean but not the promised "panoramic view". Oh and if the room was remodeled. You could have fooled me, it was filthy and outdated. I noticed from the our balcony that the tower ocean views actually faced the ocean and seemed much better. So I called guest services and informed them of my dissatisfaction and the moved me to the tower rooms warning that the rooms aren't up to date as the one I was in. It was pretty much exactly the same except no tub just a stand up shower. But it did have the view I expected and was satisfied. The downside was the hotel refused to issue a refund for the difference of the "cheaper room" I was now in but they did send a chocolate mouse up.. thanks.... The room had a leak in it and regardless of how many calls I made to maintenance no one would listen to the issue. they claimed three different times to fix it but it was still the same each night with our hall carpet being soaked through every night. Now here's the real kicker on my last night there i came to the room and noticed a roach and immediately killed it. then 2 more pretty quickly after. apparently there were roaches from the very first night but my girlfriend quickly killed them and didn't tell me because she didn't want to ruin our trip because i would have caused an uproar. she convinced me to just let the last night go by without incident so we could get the heck out of there. In conclusion very unresponsive maintenance ,uncaring guest services, and ROACHES!! stay away


1 of 1 found this helpful
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Overall Rating: 2
Value
 
3.0
Service
 
2.0
Beaches & Pools
 
2.0
Dining Options
 
1.0
Room Comfort
 
1.0
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From: NJ
Age: 25-34
Travel: 1-2 trips/year

July 26, 2016
Good location, tower rooms are outdated

Booking through CheapCaribbean was excellent! No problems at all. My complaint is strictly with Caribe Royale. I expected the hotel to be a little outdated, but my room had a leaking ceiling above the shower, broken door handle, no microwave (which was a necessity considering how expensive the food at all of the resorts is, if you had leftovers or purchased quick meals, then it was worthless). Room was clean, but on the third night I spotted 2 roaches near the bathroom area. If you are staying in a double room, the beds are fullsize not queen sized (plan accordingly if you have more than 2 children or you're a bit heavy and plan to share a bed). The grounds are clean, there are tons of places to eat on site, check in took an hour due to long lines (but I believe this was because it was Friday), it is easy to catch a taxi (taxi fees add up over the course of your stay), and pack or purchase your own snacks, beverages, and bottled water to avoid paying $3.84 for bottled water. The swim up bar is certainly a perk, the Atlantico restaurant outside the pool has great food, but it is expensive!!!!! Dining in Old San Juan is your best bet! We loved the services offered, vast amount of dining options, clean grounds, beautiful beach, hammock area., pools, and the excellwnt views. Perhaps if we stayed again, I would avoid the tower rooms.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
3.0
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From: Atlanta, GA
Age: 35-44
Travel: 7+ trips/year

Room Information

Of the total 917 air-conditioned guestrooms, 646 are in the Main Building, Tower Building or Garden Wing, and 264 rooms are in the Condado Lagoon Villas. Decor features honey-colored furniture and are equipped with private balcony or terrace, coffee maker, refreshment and snack mini bar. Additionally, Wi-Fi access is available in all guest rooms. Fully equipped bathrooms with Peter Thomas Roth bath essentials and many more amenities make you feel at home.

Room Details

Tower Room - 1 King or 2 Double Beds with Balcony
Hotel/Studio Unit Details

Standard Room - 1 King or 2 Double Beds with Balcony
Hotel/Studio Unit Details

Tower Ocean View Room - 1 King or 2 Double Beds with...
Hotel/Studio Unit Details

Ocean View Room - 1 King or 2 Double Beds with Balcony
Hotel/Studio Unit Details

What's to Love

Take a stroll into Old San Juan and try out the unbelievable Puerto Rican Ice Cream. It's wallet-friendly and nothin' beats the cold, creamy refreshment in the warm Caribbean sun!

 

What We'd Change

Local cab fees can add up, but that's why this hotel worked so hard to ensure you don't need to leave the premises for full-throttle relaxation and fun!

 

Why You Should Go

The Caribe Hilton in San Juan has awesome oceanfront property that gives guests the ultimate view of the Caribbean from the comfort of their room or the gorgeous private beach.

Available Amenities

  • Tour Assistance
  • Car Rental Available
  • Bar/Lounge
  • Beach
  • Volleyball
  • Business Center ($)
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Room Service ($)
  • Tennis Court(s)
  • Scuba Diving ($)
  • 24 Hour Front Desk
  • Wedding Services
  • Safe Deposit Box
  • Mini Golf
  • Medical Services ($)
  • Game Room
  • Non-Smoking Rooms (on request)
  • Arcade
  • 9 Restaurants
  • 3 Bars/Lounges
  • Porter/Bellhop
  • Shopping
  • Multilingual Staff
  • Catering
  • ATM/Banking
  • Elevators
  • Audio-Visual Equipment ($)
  • Express Check-Out
  • Spa ($)
  • Yoga
  • Snorkeling ($)
  • Meal Plan Available ($)
  • Parking ($)
  • Handicap Room Available
  • Dry Cleaning Services ($)
  • Kayaks ($)
  • Honeymoon Packages ($)
  • Wireless Internet
  • Handicap Facilities/Wheelchair Accessible
  • Church/Church Services
  • iPod Docking Station


Nearby Excursions & Attractions

  • Beach
  • Casino(s)
  • Dining
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Historical Site(s)
  • Jet Ski Rentals
  • Scuba Diving
  • Water-Skiing

Map of Local Area

An island with endless amounts of activities, Puerto Rico is as diverse as any island in the Caribbean. From exciting, bustling urban areas to more rural, quiet seaside towns, this island has it all.

Caribe Hilton San Juan

1 San Geronimo St

787-721-0303

Hotel Description

Caribe Hilton San Juan: No Passport Required

Let your worries melt away with the crashing waves at Caribe Hilton San Juan located on 17 acres of lush, tropical gardens, waterfalls and tropical bird sanctuaries. Perfectly set on a private peninsula between historic Old San Juan and the bustling Condado area, this beachfront paradise provides seclusion within a coconut's toss of a hip, exciting destination.

Relax with your honey in luxurious cabanas on the beach, or watch the little ones splash themselves silly as you lounge in the comfort of a poolside couch and enjoy attentive service from pool side servers. The unique Hilton Vacation Station secures special rates at hotel restaurants and lets kids 12 and under rent toys and games. The Hilton Caribe San Juan is out to make this vacation fun for the entire family.

If this getaway is meant to spark a little romance, the two of you will find plenty of opportunities for intimate moments. Relax together in the two infinity swimming pools that look out on the Caribbean's turquoise waters, cascading waterfalls, swim-up bar and two seaside Jacuzzis. For adventurous types, a dive center is a few sandy footprints away, or grab some rackets and score love at the resort's tennis courts.

Having trouble letting go of your mainland worries? Try stopping by the well-equipped Fitness Center to work out, and then make your way to Olas Spa for a decadent and soothing four-handed massage appropriately named the "Olassage." Your worries will be history!

When the little ones are hungry, treat 'em to the best meat and potatoes anywhere, at Morton's Steakhouse. Or indulge in taste bud heaven with Italian fare at Rotisserie Il Giardino or any of the other six restaurants - including Starbucks - available at the resort. Still not done and don't want to be the last warrior to fall (into bed that is)? Scoot on over to the birthplace of the pina colada at the Oasis Bar and let the team bop 'til they drop. Then it's off to bed because another day of fun is just waiting for the sun to rise!

A resort fee (included in the listed price) guarantees you access to the following services and amenities:

  • Health club and tennis court
  • Wi-Fi
  • Selected beach activities
  • Beach umbrellas
  • Newspaper

This hotel is NOT all-inclusive. Food and drinks must be purchased separately.
Unless otherwise specified, all services are available for an additional charge.



DINING

Morton's the Steakhouse
Type: Steakhouse
Hours: Mon-Sat, 5pm-11pm; Sun, 5:00pm-10pm
Description: World-renowned prime-aged beef, the freshest of seafood and award winning wines. Open for dinner only.
Dress code: Casual elegant.

Il Giardino La Trattoria
Type: Italian
Hours: Mon-Fri, 6:30am-11pm; Sat-Sun, 7am-11pm
Description: This affordable, family-style restaurant offers a menu featuring Northern Italian cuisine.
Dress code: Casual elegant.

Palmeras
Type: Casual
Hours: Mon-Fri, 6am-11:30 am; Sat-Sun, 6am -1pm
Description: Start the day with ocean views and a Hilton breakfast at this relaxed restaurant at the Caribe Hilton hotel.

Starbucks Coffee
Type: Coffee bar
Hours: Mon-Thu, 5am-10pm; Fri, 5am-11:30pm; Sat, 6am-11:30pm; Sun, 6am-10pm
Description: Features high-quality whole bean coffees along with fresh, richly-brewed, Italian style espresso beverages and a variety of pastries and confections.

Lemongrass Pan Asian Latino
Type: Asian
Hours: Daily, 5:30pm-10:30pm
Description: Asian restaurant serving delicacies such as sushi, ribs in hoisin-tamarind sauce and shrimp spring rolls.

Atlantico Pool Bar & Grill
Type: Grill
Hours: Daily, 11am-6pm
Description: Casual dining with ocean views.

All hours are subject to change.

Pina Colada Club
Type: Casual
Hours: Daily, 11:30am-11pm
Description: Casual dining

Caribar Rums & Light Bites
Type: Casual
Hours: Sun-Thu, 5pm-1am; Fri-Sat, 5pm-2am
Description: Explore the evolution of the Piña Colada, from the original recipe that was created right here at the resort in 1954, including the contemporary version, the Clear Colada. Also sample a wide variety of other signature cocktails crafted with homemade syrups and infusions. Enjoy live music Thursday-Sunday.

Room Service
Type: International
Hours: Sun-Thu, 6am-midnight; Fri-Sat, 6am-2am
Description: From the comfort of your room, order off of a diverse menu that includes breakfast, lunch, dinner, a children's menu and the Hilton Signature Eat Right Menu.



BARS/NIGHTLIFE

The Atlantico Pool Bar
Enjoy your favorite refreshment at the swim up-pool bar, beachfront or under an umbrella poolside. Daily, 11am-5pm

Pina Colada Club
Serving innovative drinks with a vibrant setting that reflects Latino flair and Puerto Rican hospitality. Daily, 11:30am-11pm.

Morton's
Daily.

Rotisserie Il Giardino
Daily.

Lemongrass Pan Asian Latino
Daily.



BEACH

Caribe Hilton features a private beach, a rarity for Puerto Rico. The hotel provides complimentary beach umbrellas, and beach cabanas are available for a fee, as are a variety of watersports.



POOLS

Caribe Hilton features 2 lagoon-shaped infinity swimming pools that are located by the oceanfront, with awe inspiring views. With cascading waterfalls, a separate pool and sundeck in the Condado Lagoon Villas, you'll love being pampered by the poolside attendants.

SPORTS/ACTIVITIES

Water

Available for an additional charge:

  • Scuba diving
  • Snorkeling
  • Floats/tubes
  • Kayaking
  • Paddle boats
  • Water aerobics

Land

  • Fitness center
  • Playground
  • Tennis
  • Arcade
  • Yoga
  • Pilates

Available for an additional charge:

  • Sightseeing tours

Golf
Golf is available near the Caribe Hilton San Juan.



INTERNET

Complimentary Wi-Fi is available in the lobby, as well as in the guestrooms.

SPA SERVICES

Caribe Hilton San Juan features a 12,000-sq-ft health-and-beauty spa with an outdoor spa-cuisine cafe, a spiral-shaped spa in an outdoor courtyard, and large men's and women's saunas, steam rooms, and relaxation lounges. Daily, Mon-Sat 9am-7pm, and Sun 9am-6pm.



WEDDING/HONEYMOON

The Caribe Hilton San Juan offers a variety of wedding/honeymoon packages and services. Please contact the hotel directly for more information.



CHILD CARE

Kidz Paradise Club offers supervised activities to keep children 12 and younger entertained for hours.

The Caribe Hilton also features a summer camp, Camp Coco, for children ages 4-12. The program offers a full recreational program and includes lunch and 2 snacks. Daily, Mon-Fri, 9am-5pm.



ADDITIONAL INFORMATION

Location
Located 15 minutes from the Luis Munoz International Airport and just 2 miles from historic Old San Juan.

The Forton de San Geronimo del Boqueron (Fort Saint Jerome of the Large Entrance), a 17th-century fort, stands adjacent to the property. Guests can observe but not enter these fragile, historic remnants.

Check-In/Check-Out
Check-in: 4pm. Check-out: noon
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay Requirements
A 2-night minimum stay is required for travel May 1, 2016 - Apr 30, 2017 and Dec 22, 2017 - Jan 1, 2018.

Smoking Policy
Puerto Rico is generally a non-smoking jurisdiction, and many hotels impose strict controls on smoking in guest rooms, public areas, restaurants and by the pools. If you are a smoker, you should contact the hotel directly to get their individual policies.

Green Globe Affiliation
Green Globe Certification is the travel and tourism industries' world wide certification label for sustainable management and operations.

The Green Globe Standard is a structured assessment of the sustainability performance of travel and tourism businesses and their supply chain partners. Businesses can monitor improvements and document achievements leading to certification of their enterprises' sustainable operation and management.

The Caribe Hilton is a Green Globe member.



All hours, information and services are subject to change.

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5 days, 4 nights
Travel Dates 9/1 - 9/30
Starting at $529 was $1059
Meals not included

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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5 days, 4 nights
Travel Dates 10/2 - 12/21
Starting at $559 was $1109
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5 days, 4 nights
Travel Dates 1/2 - 4/30
Starting at $969 was $1779
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