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Cancun Palace

Mexico | Cancun Our Quality Rating rating Details
Cancun Palace Cancun Palace Cancun Palace Cancun Palace Cancun Palace Cancun Palace Cancun Palace
Cancun Palace
InfoCustomer ReviewsQuestions & Answers

Fun and excitement! That's what is waiting for you at this amazing resort situated in Cancun's hotel zone. An impressive 12-story building with an ample entrance that sets the prelude for what Cancun Palace is all about: great service, high-end amenities and activities for everyone in your party.

Customer Rating 7 Reviews
Value
 
 4.6
Service
 
 4.8
Beaches & Pools
 
 4.4
Dining Options
 
 4.2
Room Comfort
 
 4.3
4.4 out of 5
9 out of 9 (100%) customers would recommend this product to a friend. Read All Reviews
Room Information
601 beautifully appointed guestrooms with double Jacuzzis and balconies providing views of either the Caribbean or Nichupte Lagoon. Other amenities include turndown service, liquor dispenser, stocked mini-bar, flat screen satellite TV, bathrobes and slippers. Rooms are only available on the All-Inclusive Plan. Four rooms for the physically challenged are available on request and located in the Superior Deluxe Ocean View room category.

CONCIERGE LEVEL ROOMS: include everything from the all inclusive package plus ocean front room with a king bed, one (1) 25 minute back massages (per adult, per week with 14 night minimum stay), private check-in / check-out , late check-out / Early check-in (subject to availability), exclusive concierge phone service, upgraded brand of liquors in room dispensers, guaranteed nightly turn down service, nightly petit-fours, espresso machine, DVD/CD player, iPod dock, pillow menu, aromatherapy, L'Occitane En Provence body care products.

GOLF / SPA PACKAGE ROOMS: include one round of golf OR one select spa treatment per adult/per night. Golf/Spa package is interchangeable and can be used in any combination once per day (number of green fees and select spa treatments are based on number of nights booked). Rounds of golf include transportation to and from the golf courses, beverages, snacks, and shared cart.
Available spa treatments included in this golf/spa package are: Aroma Reflexology (50 min), Sport Massage (50 min), Zen Shiatsu (50 min), Invigorating Leg and Foot Massage (25 min) plus Refresher Facial (25 min), Face, Head, and Shoulder Accupressure (25 min) plus Refresher Facial (25 min), and Body Scrub (25 min) plus Manicure or Pedicure (25 min).

Unused rounds of golf or spa treatments for any reason, including weather conditions, are non-refundable and no rain checks will be provided. Golf/Spa package is non-transferrable. Stays that combine golf/spa and non-golf/spa rates are only allowed to book included tee times and spa services during the dates of the golf/spa rate period.

NOTE: Golf/Spa package is not included in child or junior rate. Children ages 13-17 must be booked as adults in order to receive the golf/spa package. Select spa services apply for children ages 13-17 but they do not have access to the Hydrotherapy area. An adult MUST accompany children ages 13-15 for the duration of the treatment.

Tee times and spa treatments are subject to space and availability and can be reserved 90 days prior to arrival. Tee times can be pre-arranged at teetimes@palaceresorts.com and Spa reservations can be pre-arranged at elitetoursinfo@palaceresorts.com. Either golf or spa arrangements can also be faxed at 011-52-998-193-2011 or by phone at 011-52-998-193-2010 ext 8760. Office hours are from 7:00 am-8:00pm

Rooms
Superior Deluxe Lagoon View with Golf / Spa Package
Hotel/Studio Details
Concierge Level with Golf / Spa Package
Hotel/Studio Details
Concierge Level
Hotel/Studio Details
Superior Deluxe Lagoon View
Hotel/Studio Details
Superior Deluxe Ocean View
Hotel/Studio Details
Superior Deluxe Ocean View with Golf / Spa Package
Hotel/Studio Details

What's to Love
This newly renovated hotel shows how trendy Cancun can be for anyone including families!! The rooms offer very comfortable streamlined decor. The restaurants are inviting and offer a wide variety of options.
What We'd Change
The hotel is a bit large but there are places around the pool to transform it into your comfort zone.
Why You Should Go
Plenty to do by day or night.....Cancun, something for everyone! Cancun Palace has a new look and feel and is a great choice for those looking to enjoy Cancun.
Available Amenities
  • 24 Hour All-Inclusive
  • 24 Hour Front Desk
  • 24 Hour Room Service
  • 4 Restaurants
  • 6 Bars/Lounges
  • Activities/Tours Assistance
  • Aerobics
  • ATM/Banking
  • Babysitting
  • Beach
  • Beach Towels
  • Business Center
  • Car Rental Available
  • Children's Pool
  • Concierge Services
  • Conference Facilities
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dry Cleaning Services
  • Fax Machine
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Lounge Chairs/Umbrellas
  • Multilingual Staff
  • Nightly Entertainment
  • Non-Smoking Rooms Available
  • Parking On-Site
  • Poolside Bar
  • Porter/Bellhop
  • Roll-Away Bed Available on Request
  • Safe Deposit Box
  • Sauna
  • Shopping
  • Spa Services
  • Swim-Up Bar(s)
  • Tennis Court(s)
  • Wireless Hi-Speed Internet Access

Activities in the Area
Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.


Cancun Palace
Blvd. Kukulcan Km 14.5, Cancun 77500, Mexico
011-52-998-881-3600
  • Bars in the Area
  • Dive Shop Close by
  • Golf Nearby
  • Health Club Nearby
  • Helicopter/Airplane Sightseeing Nearby
  • Jet Ski Rental Nearby
  • Kayaking
  • Medical Facilities Nearby
  • Nightclubs in Area
  • Parasailing Nearby
  • Restaurants/Bars Nearby
  • Sailing Nearby
  • Scooter/Moped Rental Nearby
  • Scuba Diving Nearby
  • Shops/Shopping in Area
  • Snorkeling Nearby
  • Tennis Nearby
  • Volleyball Nearby
  • Water Skiing Nearby
  • Windsurfing Nearby
Resort Information
A fresh air-conditioned lobby welcomes guests in a sleek and comfortable ambiance. Among the main new facilities to highlight is the modern convention center. This represents an incredible oportunity for groups and entities. The addition of more guestrooms will also form part of the renovations, including presidential suites that will certainly satisfy the demand of Palace Resorts devotees. Spa facilities will offer a gateway for relaxation and serenity. The beauty salon and the boutique will also boast a new look. For clients who like to remain active during their vacation, they will be very pleased with the renovated gym, while a redesigned pool will certainly leave children and adults in awe. Four fine restaurants and a Kids Club complete this transformation in grand scale.

ALL-INCLUSIVE FEATURES:

- Luxurious accommodations
- Fine dining
- Delicious snacks
- Top shelf drinks
- 24-hour room service
- Non-motorized water sports at select locations
- Sensational daily and nightly entertainment
- Wireless Internet
- Unlimited phone calls within Mexico and to the Continental US and Canada (see restrictions below)
- 30 minutes of Internet use in the Business Center per room, per stay
- Kid's Club and Daily Children's Activities
- Kiddie Pool
- All taxes and gratuities
- Palace Passport with Unlimited select tours (see details below)

Exclusive all-inclusive means when you stay at one Palace resort, you can also enjoy the amenities and friendly service at all Palace Resorts in Cancun, Riviera Maya, and Cozumel. Transportation, however, is not provided at all resorts. Palace Resorts guests do not share exchange privileges with Le Blanc Spa - a day pass purchase is required.

DINING / BARS:

INTERNATIONAL - This restaurant serves an international buffet for breakfast, lunch and dinner.
MEXICAN - This restaurant serves Mexican cuisine a la carte for dinner.
ORIENTAL - This restaurant serves Oriental cuisine a la carte for dinner.
ITALIAN - This restaurant serves Italian cuisine a la carte for dinner.
2 SNACK BARS
KIDS SNACK BAR
LOBBY BAR
TERRAZA BAR
2 POOL BARS
BEACH BAR
THEATRE BAR
2 THIRD FLOOR BARS

CONCIERGE LEVEL ROOM FEATURES:

- Rooms with best views and locations
- King Beds guaranteed
- Special Room Service Menu (Select Restaurant Menu)
- Two (2) 25 minute massages on the Beach/Spa (location varies per resort)
- Nightly Turn-Down Service Guaranteed
- Nightly Petit-Fours
- Espresso / American Coffee Machine
- Luxury Bath Amenities by L'Occitane
- DVD/CD Player
- iPod Dock/Radio/Alarm Clock
- Pillow Menu
- Aromatherapy
- Professional Blow Dryer
- Exclusive Concierge Phone Service
- Upgraded brand of liquors in in-room dispenser
- Exclusive Beach Bag
- Private Check-in/Check-out, Early Check-in, Late Check-Out (Subject to availability)

Palace Resorts added value: Palace Resorts are now offering unlimited phone calls to Mexico, USA and Canada to all our guests at all resorts. Some restrictions apply.

CONDITIONS:
Calls must be made from your room.
Other international calls will be charged at a special rate.
If unused, this service cannot be exchanged for cash value.

EXCLUDES the following:
Calls to Hawaii, Virgin Islands, Puerto Rico and other international calls
800 calls
Calls through an outside operator
Collect calls
Calls using other phone companies
Calls to cell phones within Mexico