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Cancun Palace

Cancun

Our Quality Rating

4 Nights with Air from $1169 was $1399 - All Inclusive

Info Customer Reviews Questions & Answers

Going on vacation is all about letting loose and having fun, so pack up and head for party central at Cancun Palace, a r ... More

Customer Rating 7 Reviews
Value
 
4.6
Service
 
4.8
Beaches & Pools
 
4.4
Dining Options
 
4.2
Room Comfort
 
4.3
4.4 out of 5
9 out of 9 (100%) customers would recommend this product to a friend. Read All Reviews

Room Information

601 beautifully appointed guestrooms with double Jacuzzis and balconies providing views of either the Caribbean or Nichupte Lagoon. Other amenities include turndown service, liquor dispenser, stocked mini-bar, flat screen satellite TV, bathrobes and slippers. Rooms are only available on the All-Inclusive Plan. Four rooms for the physically challenged are available on request and located in the Superior Deluxe Ocean View room category.

CONCIERGE LEVEL ROOMS: include everything from the all inclusive package plus ocean front room with a king bed, one (1) 25 minute back massages (per adult, per week with 14 night minimum stay), private check-in / check-out , late check-out / Early check-in (subject to availability), exclusive concierge phone service, upgraded brand of liquors in room dispensers, guaranteed nightly turn down service, nightly petit-fours, espresso machine, DVD/CD player, iPod dock, pillow menu, aromatherapy, L'Occitane En Provence body care products.

GOLF / SPA PACKAGE ROOMS: include one round of golf OR one select spa treatment per adult/per night. Golf/Spa package is interchangeable and can be used in any combination once per day (number of green fees and select spa treatments are based on number of nights booked). Rounds of golf include transportation to and from the golf courses, beverages, snacks, and shared cart.
Available spa treatments included in this golf/spa package are: Aroma Reflexology (50 min), Sport Massage (50 min), Zen Shiatsu (50 min), Invigorating Leg and Foot Massage (25 min) plus Refresher Facial (25 min), Face, Head, and Shoulder Accupressure (25 min) plus Refresher Facial (25 min), and Body Scrub (25 min) plus Manicure or Pedicure (25 min).

Unused rounds of golf or spa treatments for any reason, including weather conditions, are non-refundable and no rain checks will be provided. Golf/Spa package is non-transferrable. Stays that combine golf/spa and non-golf/spa rates are only allowed to book included tee times and spa services during the dates of the golf/spa rate period.

NOTE: Golf/Spa package is not included in child or junior rate. Children ages 13-17 must be booked as adults in order to receive the golf/spa package. Select spa services apply for children ages 13-17 but they do not have access to the Hydrotherapy area. An adult MUST accompany children ages 13-15 for the duration of the treatment.

Tee times and spa treatments are subject to space and availability and can be reserved 90 days prior to arrival. Tee times can be pre-arranged at teetimes@palaceresorts.com and Spa reservations can be pre-arranged at elitetoursinfo@palaceresorts.com. Either golf or spa arrangements can also be faxed at 011-52-998-193-2011 or by phone at 011-52-998-193-2010 ext 8760. Office hours are from 7:00 am-8:00pm

Room Details

Deluxe Room Resort View
Hotel/Studio Unit Details

Superior Deluxe Lagoon View
Hotel/Studio Unit Details

Superior Deluxe Ocean View
Hotel/Studio Unit Details

Concierge Level
Hotel/Studio Unit Details

Deluxe Room Resort View with Golf / Spa Package
Hotel/Studio Unit Details

Superior Deluxe Lagoon View with Golf / Spa Package
Hotel/Studio Unit Details

Superior Deluxe Ocean View with Golf / Spa Package
Hotel/Studio Unit Details

Concierge Level with Golf / Spa Package
Hotel/Studio Unit Details

What's to Love

The beachfront infinity pool with two swim-up bars is huge and totally awesome for making new friends or just hanging out.

 

What We'd Change

The hotel zone location attracts lots of partiers, who can sometimes be pretty loud. But you're on vacation! It's okay to let loose and have fun.

 

Why You Should Go

Cancun Palace is an all inclusive hotspot for couples and families with cool perks: a gorgeous infinity pool, fun Kids Club with waterslides and active nightlife.

Available Amenities

  • Activities/Tours Assistance
  • Car Rental Available
  • Banquet Facilities
  • Beach
  • Business Center ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Roll-Away Bed Available on Request
  • Swim-Up Bar(s)
  • Tennis Court(s)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Dry Cleaning Services
  • Parking On-Site
  • Safe Deposit Box
  • Ping Pong
  • Billiards
  • Non-Smoking Rooms Available
  • 5 Restaurants
  • 6 Bars/Lounges
  • Porter/Bellhop
  • Shopping
  • Multilingual Staff
  • ATM/Banking
  • Elevators
  • Fax Machine ($)
  • Beach Towels
  • Spa Services ($)
  • Handicap Room Available
  • Wedding Services $$ -- Pre-arrange directly with resort
  • 24 Hour Room Service
  • Honeymoon Packages $$ -- Pre-arrange directly with resort
  • Wireless Hi-Speed Internet Access (Complimentary)
  • Amenities Subject to Change, with or without notice
  • Free Parking
  • Beauty Salon ($)
  • Additional Fees for some amenities may be required
  • Babysitting ($)


Nearby Excursions & Attractions

  • Bars in the Area
  • Dive Shop Close by
  • Golf Nearby
  • Health Club Nearby
  • Helicopter/Airplane Sightseeing Nearby
  • Jet Ski Rental Nearby
  • Kayaking
  • Medical Facilities Nearby
  • Nightclubs in Area
  • Parasailing Nearby
  • Restaurants/Bars Nearby
  • Sailing Nearby
  • Scooter/Moped Rental Nearby
  • Scuba Diving Nearby
  • Shops/Shopping in Area
  • Snorkeling Nearby
  • Tennis Nearby
  • Volleyball Nearby
  • Water Skiing Nearby
  • Windsurfing Nearby

Map of Local Area

Cancun Palace

Blvd Kukulcan Km 14.5

+52 998 881 3600

Hotel Description

Cancun Palace: Party Central, Kid-Friendly and All Inclusive

Going on vacation is all about letting loose and having fun, so pack up and head for party central at Cancun Palace, a resort located in Cancun's popular hotel zone. Great design is integral to the 12-story complex (updated with a modern convention center and plans for exciting new presidential suites) that draws vacationers with its party atmosphere, fun nightlife and kid-friendly perks, like the waterslides in the kids' pool.

Beachfront property has never been as rewarding as the wide stretch of ivory sand outside the resort. Pick up a strawberry daiquiri from the Beach Bar and kick back on a lounge chair while the kids splash in the surf. The huge, free-form, infinity pool is a hotspot, where guests converge and make new friends with liquid aid from the two swim-up bars. Sit down to a meal with new friends at any of the five dining options. Kids light up while watching the teppanyaki show at Miyako, and the fine cuts at The Steak impress protein fanatics. Catch a dance show at the amphitheater before heading to the happening Lobby Bar for live music, top-shelf margaritas and fun activities.

The kids are bound to have fun at the supervised Kids Club. Arts and crafts, air hockey and foosball keep the little ones occupied while parents check out three nearby golf courses. Moon Spa & Golf Club is a signature Jack Nicklaus, 18-hole course with vegetation, wetlands and challenging bunkers. The Kids Club offers complimentary cell-phone service, so you can tee-off worry free!

We love Jacuzzis, and Cancun Palace is a resort that does, too! The Superior Deluxe Room with an ocean view and works great for families thanks to two double beds and a fantastic, double Jacuzzi for a nice, long soak with a scotch on the rocks, courtesy of the in-room liquor dispenser. Couples looking for the next-level of service spring for the Concierge Level Room with a Golf/Spa package. Adults only, Concierge Rooms offer 24-hour room service, delicious, nightly petit fours and private check-in/check-out for the full VIP treatment.

Other Details

Location

Located 12.5 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.

Check-In/Check-Out

Check-in: 3pm. Check-out: noon.

A three-night minimum stay required at this resort.

A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week

In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Unlimited Phone Calls

Palace Resorts are now offering unlimited phone calls to Mexico, USA and Canada to all guests. Some restrictions apply: calls must be made from your room. Other international calls will be charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes the following: calls to Hawaii, Virgin Islands, Puerto Rico and other international calls, 800 calls, calls through an outside operator, collect calls, calls using other phone companies and calls to cell phones within Mexico.

Palace Passport

Guests may also enjoy the amenities and friendly service at all Palace Resorts in Cancun, Riviera Maya, and Cozumel. Transportation, however, is not provided at all resorts. Palace Resorts guests do not share exchange privileges with Le Blanc Spa; a day-pass purchase is required.

All Inclusive

The All Inclusive Plan Includes:

  • Luxurious accommodations
  • Fine dining
  • Delicious snacks
  • Top-shelf drinks
  • 24-hour room service
  • Non-motorized water sports at Moon Palace Resort
  • Sensational daily and nightly entertainment
  • Wireless Internet access
  • Unlimited phone calls within Mexico and to the Continental US and Canada (see Other Details for conditions)
  • 30 minutes of Internet use in the Business Center per room, per stay
  • Kid's Club and daily children's activities
  • Kiddie pool
  • All taxes and gratuities
  • Palace Passport with unlimited select tours

    Conceirge Level Room Features:

    • Rooms with best views and locations
    • King beds guaranteed
    • Special room service menu (select restaurant menu)
    • Two 25-minute massages on the beach/spa (location varies per resort)
    • Nightly turn-down service guaranteed
    • Nightly petit fours
    • Espresso/American coffee machine
    • Luxury bath amenities by L'Occitane
    • DVD/CD player
    • iPod dock/radio/alarm clock
    • Pillow menu
    • Aromatherapy
    • Professional blow dryer
    • Exclusive concierge phone service
    • Upgraded brand of liquors in in-room dispenser
    • Exclusive beach bag
    • Private check-in/check-out, early check-in, Late check-out (subject to availability)

    Dining

    Name: El Mercado
    Type: International
    Hours: Continental Breakfast, Daily 6:30am-7am; Breakfast, Daily 7am-11:30am; Lunch, Daily 12:30pm-4:30pm; Dinner, Daily 6pm-11pm
    Description: An international buffet. Hours subject to change.

    Dress code: casual. Wet clothing or uncovered swimwear is not allowed.

    Name: Frida
    Type: Mexican
    Hours: Lunch, Daily 11:30am-5:30pm; Dinner, Daily 6:30pm-11pm
    Description: Features a Mexican dinner menu, an outdoor buffet with grilled cuts, chicken and fish for lunch and brick-oven pizza in the afternoon. Hours subject to change.

    Dress code: casual. Wet clothing or uncovered swimwear is not allowed.

    Name: Miyako
    Type: Japanese
    Hours: Daily 6pm-11pm
    Description: Serves an a la carte Japanese menu. Hours subject to change.

    Reservations for the teppanyaki tables can be made at El Mercado restaurant, located in the lobby. Please note that reservations will only be taken for the teppanyaki tables and are only accepted directly at the resort.

    Dress code: casual. Wet clothing or uncovered swimwear is not allowed.

    Name: Leonardo
    Type: Italian
    Hours: Breakfast, Daily 7am-11:30am; Dinner, Daily 6pm-11pm
    Description: Serves an international breakfast buffet and Italian a la carte for dinner. Hours subject to change.

    Dress code: casual elegance. Long pants, collared shirts and shoes are required.

    Name: The Steak
    Type: Steakhouse
    Hours: Dinner, Daily 6pm-11pm
    Description: A la carte dinner service featuring fine cuts and seafood. Hours subject to change.

    Dress code: casual elegance. Long pants, collared shirts and shoes are required.

    Bars

    Lobby Bar

    Features live music. Open from 10am-1am. Casual dress required.

    Conto and Cozumel Pool Bars

    Both open from 9am-6pm, and serving snacks from 10:30am-5:30pm.

        Beach Bar

        Offers drinks on the beach from 10am-5pm. Also serves snacks from 11am-5pm.

            Theater Bar

            Serves drinks during amphitheater shows, from 8pm-9pm.

            Terrace Bar

            The Breeze Terrace at the Steak House Restaurant also offers bar service from 10:30am-11pm and snacks from 11am-4:30pm during the high season, Dec-Apr.

              All hours subject to change.

              Beach

              The resort sits beachside in Cancun, on Mexico's Yucatan Peninsula in the Caribbean. Complimentary lounge chairs, umbrellas, and beach towels are all provided, and there is a beach bar serving snacks and drinks.

              Pools

              The resort features a large, free-form pool with a section for children. Complimentary lounge chairs, umbrellas and towel are provided. There are also three outdoor Jacuzzis and two swim-up bars available, as well as a separate children's pool with waterslides in the Kids' Club.

                Internet

                Free wireless Internet access is available throughout the resort.

                For those with without a laptop, guests are also allowed 30 minutes of Internet use, per stay, in the resort's business center.

                Child Care

                The supervised Kids Club is open for kids ages 4-12 from 7am-9pm daily. Kids stay entertained with activities such as arts and crafts, movies, air hockey, foosball, ping pong and video games.

                Other options at the Kids Club include a water park with a kid's pool, waterslides and flumes. For parents who wish to stay in contact with their children, the club offers cellular-phone service, free of charge.

                In-room babysitting is available for a fee. All hours subject to change.

                Exercise Facilities

                Guests will be pleased with the recently renovated fitness center.

                Guests are also allowed complimentary access to the two, lighted, tennis courts.

                Spa Services

                The resort's spa includes a variety of choices, including indoor and outdoor palapa-style treatment rooms with air conditioning. The spa includes a beauty salon and boutique. Spa services are available from 9am-7pm daily. Advance reservations are suggested. Hours subject to change.

                All spa services will require an additional charge, or use of guests' resort credits.

                Wedding Services

                The resorts offers number of wedding packages, all of which include the services of a wedding planner, a wedding cake and dinner reservations for the wedding party at one of the resort's restaurants. A variety of extras are also available. The full complimentary honeymoon package is also provided to the bride and groom. Please contact the resort directly.

                Golf

                Moon Spa & Golf Club features an 18-hole, Jack Nicklaus Signature course that challenges golfers to navigate through native vegetation, numerous wetlands, and strategically placed bunkers.

                Playacar Spa and Golf Club, a par-72 course designed by Robert von Hagge, is carved out of the dense Mayan jungle, and set only a few hundred yards from the turquoise waters and the fine, white sands of the Mexican Caribbean Sea.

                Cancun Golf & Resorts also features an 18-hole, Jack Nicklaus Signature course, with a spectacular combination of mangroves and native palm trees, exceptional vistas of the Caribbean and lush landscaping meets undulating fairways and challenging greens.

                  Golf services will require extra fees or the use of guests' resort credits.

                  Honeymoon Bonus

                  The resorts offers a special honeymoon package. Please contact the hotel directly.

                  Water activities

                  Water sports equipment is available through Moon Palace, one of the other nearby Palace Resorts.

                   

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