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BlueBay Grand Esmeralda

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $549 All-Inclusive
Info Customer Reviews Questions & Answers

Warm, frothy water spills over and around you. You're stretched out in a private Jacuzzi, on the terrace of your suite, ... More

Customer Rating 526 Reviews
Value
 
4.2
Service
 
4.1
Beaches & Pools
 
3.7
Dining Options
 
4.0
Room Comfort
 
3.9
3.9 out of 5
"This was the first time we used cheap Caribbean for a Valentine get away. It was a 5 night 6 days. This was a surprise for my wife and I included to excursions. With airline tickets to and from Nashvil..." – Pietzsch
486 out of 635 (77%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.1
Beaches & Pools
 
3.7
Dining Options
 
4.0
Room Comfort
 
3.9
3.9 out of 5
"This was the first time we used cheap Caribbean for a Valentine get away. It was a 5 night 6 days. This was a surprise for my wife and I included to excursions. With airline tickets to and from Nashvil..." – Pietzsch
486 out of 635 (77%) customers would recommend this product to a friend.
Just pulled up Excrusion Beach waiting area for restaurants Our room view view from my lounge chair bedroom Almost time for dinner Relaxing! lagoon to the left Beachside The Beach Beautiful sunset in Playa at Bluebay! Mexican Fiesta Night Relaxing by the pool! At the Beach View from Room Beach Marred by Sand Bags View from our Room Pool Swing Bar! large pool Room Jerry and Karen Barnett View from our balcony Entrance Beach Beautiful beaches view looking towards the beach from the main pool area Swinging beach bar Pool area Beach Conditions Sunset From the Blue Bay View from our table at lunch! Stunning!! Nice Here's our ocean view that we payed more for This is live! Beach view from one of the restaurants the shower wall View of the resort from our room Dirty pool tile Great Place!!!! bathrrom floor Swing bar next to the beach A Fine Day at the Blue Bay Me & Pepe Largest of Many Pools critters outside our room, They love fruit. poolside Fun at the pool View from our room Ja-Haal restaurant - beautiful breakfast view! gigantic pool area Ruins of Coba outside aea of steakhouse
All Customer Reviews
1-4 of 526 reviews. Sort by
August 6, 2017
Best value for your money

Please don't listen to the negative reviewers. We used CheapCaribbean to book this all inclusive resort for our honeymoon & we were so happy that we did. For the amount we paid we received a lot. The resort was beautiful (although some areas was under construction), the food was exceptional, the amenities were great, our room was adequate, and the staff was very helpful and attentive. The only downside was the beach. The water was brown however, the pool was great. There were daily activities & nightly shows (free). You had options for dining & the food was incredible. We went on an excursion with aventuras maya that we booked through CheapCaribbean when we arrived. We had an amazing experience & our guide Pedro was amazing! Overall we completely enjoyed our stay & will come back again. Yes there were animals but that's because the resort preserved the natural aspects of the jungle (trees, etc.) and so the animals were inevitable. It was actually nice to see them. We're so happy we didn't listen to the negative reviewers & booked anyway because we would have missed out on this gem. Just beware of the sales reps at the airport. They will encourage you to go to a timeshare presentation in exchange for a discount on excursions but while the discount is great (50% or more), it's not worth it. It's not 90 mins as promised but more like 4 hours & they don't take no for an answer. We went only for the discount but became so annoyed at how relentless the salesmen were that we turned down the discount just to get out of there. As bad as that experience was, it still didn't ruin our time there because the other days made up for it.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: New York, NY
Age: 25-34
Travel: 1-2 trips/year

August 1, 2017
Not worth the value

We did not get the beds that we wanted first of all. The people at the registration desk are not very polite and not helpful at all. They need a course on customer service and people skills. When we got to our room, the ac made very loud noises. The buildings need new AC units and fans. Our fan in our room felt like it was going to fly away and made too much noise. Lets talk about the pool. Both my grown children got their feet cut. And we saw several people getting cut daily. Many tiles in the pool are broken. Another issue with the pool is that it is way TOO HOT. The pool must not have a filter system to filter in cool water. Oh there was mold all over the pool tiles. There is no one that supervises the workers in the pool/beach area. There needs to be more shaded areas in the pool. Lets talk about the beach area, way too many chairs in such a small beach. All the chairs are so close to each other. The beach needs to be cleaned from all seaweed. We saw one guy doing it for a little bit and never saw anyone for the rest of the week. Now lets talk about night life. well the black and white bar is a dump. Its all in the open and no AC, the chairs and tables are plastic. There is not a nice place to cool down in an AC area. I would not recommend this place. We have gone to 3 star resorts that were outstanding compared to this place. Unless you change and fix everything, this place will loose customers. We were so happy to leave this place, so expensive and we saved for year for this trip. Good luck staying in business. But Cheap Caribbean is at fault. The costumer representative told us it was a great resort with white sandy beaches. Not at all. :(


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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
2.0
Room Comfort
 
1.0
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From: Maryland
Age: Over 65
Travel: 1-2 trips/year

August 1, 2017
Disappointment

Due to space limitations i will be brief. We were there from July 22 -29/17. I would like to note that we have been to several All inclusives in the Caribbean and this one is the worst! 1st of, we didnt get the rooms as requested. We accepted what they gave us as the Front Desk staff are not willing to help.Their attitude is take it or leave it! The A/C never worked properly. We had the maintenance come several times but the unit was too old. It dripped water & My husband almost slipt on wet floor. In the end we put up with it relying mostly on the fan which made a lot of noise! The cleaning is a joke! Bathroom had mold, the shower is a slow drip. We found cockroaches on two occasions and were not swept when they came to "clean" the room. Thousands of mosquitoes, they should fumigate everyday.Swimming pool has broken tiles, my two teenage grandchildren cut themselves as well as several people of all ages, everyday. Pool is too hot, filtration is terrible. The Beach is too small and cramped! and full of seaweed and rocks. Its hard to go in and out of the ocean.The food was average. Only the Steak house and Oriental were good.There is no nice area to have a drink. The Black and White Bar is cheap looking with plastic chairs and very hot. No a/c, only big fans. There is a small bar by the pool which most foreigners go but you get bitten by mosquitoes. This is a *** resort and I'm being generous! I wouldnt recommend it to anyone.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
2.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Maryland
Age: Over 65
Travel: 1-2 trips/year

July 26, 2017
Fun family trip

The resort was family friendly with beautiful gardens and animals. We enjoyed the swim up pool outside our room. The staff members were friendly and hard working!

Beautiful sunset in Playa at Bluebay! Relaxing!
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Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Texas
Age: 45-54

Room Information

Bluebay Grand Esmeralda features 979 guest rooms and suites housed in eight, two- and three-story buildings. Guest rooms come equipped with balconies or terraces and partial ocean or garden views, flat-screen TVs with cable and pay movies, minibars, in-room safes and complimentary Wi-Fi.

Room Details

Garden View
Hotel/Studio Unit Details

Premier Garden View
Hotel/Studio Unit Details

Ocean View
Hotel/Studio Unit Details

Premier Ocean View
Hotel/Studio Unit Details

Emerald Jacuzzi Suite
Hotel/Studio Unit Details

Emerald Swimup Suite
Hotel/Studio Unit Details

What's to Love

If you want luxury, this hotel is the answer. From a personal Jacuzzi on your private terrace, to an over-sized canopy bed on the beach, you'll relish every moment at this resort.

 

What We'd Change

The beach is beautiful, but somewhat rocky. That doesn't matter so much, when you see the resort's two gigantic pools, which together have more than 30,000 sq ft.

 

Why You Should Go

The chance to experience the Yucatan, from ancient Mayan ruins to the charm of Playa del Carmen paired with a Blue Bay Grand Esmeralda all inclusive package is unbeatable.

Available Amenities

  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Room Service ($)
  • Scuba Certification ($)
  • Swimming Pool(s)
  • Windsurfing
  • Sailing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Parking
  • Ping Pong
  • Billiards
  • 2 Bars/Lounges
  • 8 Restaurants
  • Porter/Bellhop
  • Multilingual Staff
  • Catering
  • Elevators
  • Fax Machine ($)
  • Laundry Facilities
  • Beach Towels
  • Spa Services ($)
  • Handicap Room Available
  • Steam Room ($)
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet Access ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

BlueBay Grand Esmeralda

Km 300, Carretera Federal Chetumal - Pto. Juarez, CP

+52 98 48 77 4500

Hotel Description

Bluebay Grand Esmeralda: Luxury Abounds at this All-Inclusive Retreat

Warm, frothy water spills over and around you. You're stretched out in a private Jacuzzi, on the terrace of your suite, at the all inclusive Blue Bay Grand Esmeralda on the Mayan Riviera. Just 10 minutes from Playa del Carmen, this award-winning resort is the perfect escape from everyday cares. It's also a great base for exploring Mexico's Yucatan Peninsula.

As you stroll along the private beach, cast an eye toward the thatched Mayan roofs in this 180-acre, tropical paradise. When you're ready to challenge wind and water, grab a windsurfing rig from the beach, in front of the resort, and embark on an adventure. Or if you prefer the undersea world, you'll find snorkeling and diving opportunities nearby.

Two, huge, free-form pools occupy more than 30,000 sq ft between the main buildings of Blue Bay Grand Esmeralda and the beach. Designer chaise lounges, deck-side and within the pools, invite guests to take it easy. But you'll also find plenty of activity in the pools, from aquatic spinning to pool volleyball. When you prefer to stay dry, catch a beach volleyball game, or try the two tennis courts.

After an active day, consider pampering yourself with the "Labyrinth of Sensations," at the hotel's state-of-the-art spa. This thermal-bath circuit awakens your body with a footbath, sauna and vapor therapy. The spa offers special packages for couples, as well as for pregnant women.

A dining dilemma awaits you. Should you choose salmon fillet with gorgonzola cheese, accompanied by red-pepper, mashed potatoes and Mediterranean vegetables, at Il Cuore Di Rossi? Or will it be beef medallions in Roquefort sauce, at L'Atelier?

After a great night in one of the rooms or suites at Bluebay Grand Esmeralda, you're ready to start exploring the fascinating, and even haunting, Mayan pyramids at Chichen Itza, about three hours away. Another fun outing near the hotel is Xcaret Park. Snorkel in one of two underground rivers at the park, or swim with dolphins. From its butterfly pavilion to the bat cave and turtle farm, Xcaret Park is as special as this Blue Bay Resort.

This hotel is All-Inclusive.
Features include:

  • Accommodations as selected
  • All meals and beverages, including national-brand, alcoholic beverages
  • Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Don Isi
Type: Mexican
Hours: Daily, 6pm-10pm
Description: Mexican cuisine served a la carte. Reservations are required.
Dress code: Slacks and shoes required.

L'Atelier
Type: French
Hours: Daily, 6pm-10pm
Description: International and French a la carte specialties in show-cooking format. Reservations are required.
Dress code: Slacks and shoes required.

Il Cuore De Rossi
Type: Italian
Hours: Daily, 6:30pm-10pm
Description: Featuring creative Italian specialties. Reservations are required.
Dress code: Slacks, sleeved shirt and shoes required.

Jaal-Ha
Type: Buffet
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-5pm
Description: Offering an extensive buffet with a sampling of international culinary options.
Dress code: Shirts and shoes required.

El Pescador
Type: Seafood
Hours: Daily, 6pm-10pm
Description: Serving seafood specialties. Reservations are required.
Dress code: Slacks, sleeved shirt and shoes required.

Festival
Type: Buffet
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-5pm; Dinner - daily, 6:30pm-10:30pm
Description: Featuring a buffet of international cuisine.
Dress code: Shirts and shoes required.

Steak House Restaurant
Type: Steakhouse
Hours: Daily, 6pm-10pm
Description: Features fine steak cuts and other specialties a la carte; located near the beach. Reservations are required.
Dress code: Slacks and shoes required.

Asian Restaurant
Type: Asian
Hours: Daily, 6pm-10pm
Description: Features Oriental fusion food and other Asian specialties a la carte.
Dress code: Slacks and shoes required.

All hours are subject to change.



BARS/NIGHTLIFE

Sports Bar
Daily, 24 hours.

Bar los Columpios
Located between the pool and the beach. Open daily.



BEACH

BlueBay Grand Esmeralda sits on an exclusive stretch of white sand beach overlooking the waters of the Caribbean.

POOLS

The resort includes 3 swimming pools, including a special area for children. Chaise lounges are located around the swimming pool perimeter, as well as inside the pool. The pools also feature underwater, stationary bikes for fitness-conscious guests.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Kayaking
  • Sailing

Available for an additional charge:

  • Snorkeling
  • Scuba

Land

  • Fitness
  • Tennis
  • Beach volleyball
  • Billiards
  • Ping-pong


INTERNET

Bluebay Grand Esmeralda offers complimentary Wi-Fi in rooms for one device per room. Guests may upgrade their complimentary Wi-Fi package for $2 a day.

SPA SERVICES

A wide selection of spa services are available for guests.
  • Massages
  • Facials
  • Body treatments
  • Beauty salon


WEDDING/HONEYMOON

Wedding services are arranged directly through the front desk.

CHILD CARE

The Kids' Club is open daily from 9am-5pm. Babysitting available for an additional charge.
  • Games
  • Sports and activities
  • Mini-cafeteria


ADDITIONAL INFORMATION

Location
BlueBay Grand Esmeralda is located 22 miles from Cancun International Airport (CUN). Approximate driving time to the BlueBay Grand Esmeralda is 45 minutes.

Check In/Check Out
Check-in: 3pm. Check-out: noon.

Minimum Stay
A 4-night minimum stay is required for arrivals Nov 26-29, 2016, Dec 26-Jan 1, 2017, and Nov 26-29, 2017.
A 4-night minimum stay is required for all travel when booking the Premier categories.
A 6-night minimum stay is required for all travel when booking the Emerald Suites.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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  • Garden View Room
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4 days, 3 nights
Travel Dates 8/20 - 10/31
Starting at $549 was $979
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!
5 days, 4 nights
Travel Dates 11/1 - 12/23
Starting at $569 was $1089
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only 2 days left to book!

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