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BlueBay Grand Esmeralda

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $429 All-Inclusive
Info Customer Reviews Questions & Answers

Warm, frothy water spills over and around you. You're stretched out in a private Jacuzzi, on the terrace of your suite, ... More

Customer Rating 478 Reviews
Value
 
4.2
Service
 
4.1
Beaches & Pools
 
3.7
Dining Options
 
4.0
Room Comfort
 
4.0
4 out of 5
"This resort provided great value. We had a wonderful time and the only downside was the time it took to check in and get our room and the food was just ok. All said and done it was a very great trip." – Rainman18p
455 out of 583 (78%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.1
Beaches & Pools
 
3.7
Dining Options
 
4.0
Room Comfort
 
4.0
4 out of 5
"This resort provided great value. We had a wonderful time and the only downside was the time it took to check in and get our room and the food was just ok. All said and done it was a very great trip." – Rainman18p
455 out of 583 (78%) customers would recommend this product to a friend.
bedroom Here's our ocean view that we payed more for Me & Pepe view from my lounge chair View from our room poolside Excrusion gigantic pool area View of the resort from our room waiting area for restaurants Beach Beach View from our balcony Fun at the pool Almost time for dinner The Beach Just pulled up Swinging beach bar Our room view Relaxing by the pool! Jerry and Karen Barnett Swing Bar! View from Room Beautiful beaches Entrance Largest of Many Pools View from our Room This is live! Ruins of Coba Sunset From the Blue Bay Pool area Pool Dirty pool tile Ja-Haal restaurant - beautiful breakfast view! view looking towards the beach from the main pool area outside aea of steakhouse Beach Marred by Sand Bags Mexican Fiesta Night At the Beach A Fine Day at the Blue Bay Great Place!!!! Room large pool Beach view from one of the restaurants View from our table at lunch! Stunning!! Beach Conditions lagoon to the left critters outside our room, They love fruit. Swing bar next to the beach
All Customer Reviews
1-4 of 478 reviews. Sort by
September 26, 2016
Great vacation!

Second time at The Blue bay. Was a bit disappointed in our first room, the air didn't work and I had requested to be close to my daughter's room. Couldn't have been any further away. They accommodated us the next day so that was nice, still a pain to have to repack to move though. The maid I had was wonderful! Came back every day to a new towel arrangement and flower petals. The beach was not kept up as far as seaweed laying around. It was very dirty, very disappointed as it looked like lake water. We took a boat ride and the water was amazingly beautiful out from the resort. Well worth the $15 for the hour. Drinks were so much better in the restaurants versus the bars. The Grease show was awesome! Hector is our favorite, always so friendly! Pools are awesome, so that helps with the not so nice beach. The only thing I would not do again is fall for the 90 minute " Circle One" travel orientation. So not good! Very, very pushy and did not want to let me go. Was not happy! Treated me totally different once I demanded to leave.


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: Wisconsin
Age: 45-54
Travel: 1-2 trips/year

September 26, 2016
You get what you pay for

The service was good and the food was great. Our room had a hole in the bathroom ceiling with mold and was dripping in our floor. The air unit was also leaking in the middle of the hall. The bath tub was very hard to get into and out of due the height. The pool closes at 7 and after that there was very little intertainment for middle aged non drinkers. There is no beach area and the water was murky.


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Overall Rating: 3
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
1.0
Dining Options
 
4.0
Room Comfort
 
2.0
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From: North Georgia
Age: 45-54
Travel: 1-2 trips/year

September 22, 2016
......

everything was good but I had some problems in the room

......
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Was this helpful? Yes No
Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
2.0
User Image

From: LA
Age: 25-34
Travel: 3-6 trips/year

August 24, 2016
Horrible experience

Words can never express how upset I was with this purchase. The hotel is nothing like the photos at all. And I wish I would have read more reviews. What a waste of money. For a little more money we could have had a much better experience. From the very beginning it was bad. We checked in to find out they don't have wifi like it was stated they did. To the extremely rude worker who checked us in. Our room was supposed to be an ocean view. Because we upgraded. It was not. Our view was a partial. The rooms were very clean. Outdated but clean. The food was ok. A lot of the restaurants don't have air and are very hot. Nothing like eating steak or seafood when it's 100 in there. The pools main fountain doesn't work. The tile on the bottom of the pools are falling off and multiple people were cutting their feet on the bottom. There is no swim up bar which is fine but they don't have any pool servers. One would come by every hour. When they finally came around the we're all so rude. So rude. The beach is gross. The water is black and the sand has a lot of rocks in it. It's not a pretty beach resort. Overall I would never stay here again or tell anyone too. If tell u to spend a lil more to better your trip. Very disappointed

Here's our ocean view that we payed more for
4 of 4 found this helpful
Was this helpful? Yes No
Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
1.0
Dining Options
 
3.0
Room Comfort
 
3.0
User Image

From: Chicago il
Age: 25-34

Room Information

Bluebay Grand Esmeralda features 979 guest rooms and suites housed in eight, two- and three-story buildings. Guest rooms come equipped with balconies or terraces and partial ocean or garden views, flat-screen TVs with cable and pay movies, minibars, in-room safes and complimentary Wi-Fi.

Room Details

Garden View
Hotel/Studio Unit Details

Premier Garden View
Hotel/Studio Unit Details

Ocean View
Hotel/Studio Unit Details

Premier Ocean View
Hotel/Studio Unit Details

Emerald Jacuzzi Suite
Hotel/Studio Unit Details

Emerald Swimup Suite
Hotel/Studio Unit Details

What's to Love

If you want luxury, this hotel is the answer. From a personal Jacuzzi on your private terrace, to an over-sized canopy bed on the beach, you'll relish every moment at this resort.

 

What We'd Change

The beach is beautiful, but somewhat rocky. That doesn't matter so much, when you see the resort's two gigantic pools, which together have more than 30,000 sq ft.

 

Why You Should Go

The chance to experience the Yucatan, from ancient Mayan ruins to the charm of Playa del Carmen paired with a Blue Bay Grand Esmeralda all inclusive package is unbeatable.

Available Amenities

  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Room Service ($)
  • Scuba Certification ($)
  • Swimming Pool(s)
  • Windsurfing
  • Sailing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Parking
  • Ping Pong
  • Billiards
  • 2 Bars/Lounges
  • 8 Restaurants
  • Porter/Bellhop
  • Multilingual Staff
  • Catering
  • Elevators
  • Fax Machine ($)
  • Laundry Facilities
  • Beach Towels
  • Spa Services ($)
  • Handicap Room Available
  • Steam Room ($)
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet Access ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

BlueBay Grand Esmeralda

Km 300, Carretera Federal Chetumal - Pto. Juarez, CP

+52 98 48 77 4500

Hotel Description

Bluebay Grand Esmeralda: Luxury Abounds at this All-Inclusive Retreat

Warm, frothy water spills over and around you. You're stretched out in a private Jacuzzi, on the terrace of your suite, at the all inclusive Blue Bay Grand Esmeralda on the Mayan Riviera. Just 10 minutes from Playa del Carmen, this award-winning resort is the perfect escape from everyday cares. It's also a great base for exploring Mexico's Yucatan Peninsula.

As you stroll along the private beach, cast an eye toward the thatched Mayan roofs in this 180-acre, tropical paradise. When you're ready to challenge wind and water, grab a windsurfing rig from the beach, in front of the resort, and embark on an adventure. Or if you prefer the undersea world, you'll find snorkeling and diving opportunities nearby.

Two, huge, free-form pools occupy more than 30,000 sq ft between the main buildings of Blue Bay Grand Esmeralda and the beach. Designer chaise lounges, deck-side and within the pools, invite guests to take it easy. But you'll also find plenty of activity in the pools, from aquatic spinning to pool volleyball. When you prefer to stay dry, catch a beach volleyball game, or try the two tennis courts.

After an active day, consider pampering yourself with the "Labyrinth of Sensations," at the hotel's state-of-the-art spa. This thermal-bath circuit awakens your body with a footbath, sauna and vapor therapy. The spa offers special packages for couples, as well as for pregnant women.

A dining dilemma awaits you. Should you choose salmon fillet with gorgonzola cheese, accompanied by red-pepper, mashed potatoes and Mediterranean vegetables, at Il Cuore Di Rossi? Or will it be beef medallions in Roquefort sauce, at L'Atelier?

After a great night in one of the rooms or suites at Bluebay Grand Esmeralda, you're ready to start exploring the fascinating, and even haunting, Mayan pyramids at Chichen Itza, about three hours away. Another fun outing near the hotel is Xcaret Park. Snorkel in one of two underground rivers at the park, or swim with dolphins. From its butterfly pavilion to the bat cave and turtle farm, Xcaret Park is as special as this Blue Bay Resort.

This hotel is All-Inclusive.
Features include:

  • Accommodations as selected
  • All meals and beverages, including national-brand, alcoholic beverages
  • Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Don Isi
Type: Mexican
Hours: Daily, 6pm-10pm
Description: Mexican cuisine served a la carte. Reservations are required.
Dress code: Slacks and shoes required.

L'Atelier
Type: French
Hours: Daily, 6pm-10pm
Description: International and French a la carte specialties in show-cooking format. Reservations are required.
Dress code: Slacks and shoes required.

Il Cuore De Rossi
Type: Italian
Hours: Daily, 6:30pm-10pm
Description: Featuring creative Italian specialties. Reservations are required.
Dress code: Slacks, sleeved shirt and shoes required.

Jaal-Ha
Type: Buffet
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-5pm
Description: Offering an extensive buffet with a sampling of international culinary options.
Dress code: Shirts and shoes required.

El Pescador
Type: Seafood
Hours: Daily, 6pm-10pm
Description: Serving seafood specialties. Reservations are required.
Dress code: Slacks, sleeved shirt and shoes required.

Festival
Type: Buffet
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-5pm; Dinner - daily, 6:30pm-10:30pm
Description: Featuring a buffet of international cuisine.
Dress code: Shirts and shoes required.

Steak House Restaurant
Type: Steakhouse
Hours: Daily, 6pm-10pm
Description: Features fine steak cuts and other specialties a la carte; located near the beach. Reservations are required.
Dress code: Slacks and shoes required.

Asian Restaurant
Type: Asian
Hours: Daily, 6pm-10pm
Description: Features Oriental fusion food and other Asian specialties a la carte.
Dress code: Slacks and shoes required.

All hours are subject to change.



BARS/NIGHTLIFE

Sports Bar
Daily, 24 hours.

Bar los Columpios
Located between the pool and the beach. Open daily.



BEACH

BlueBay Grand Esmeralda sits on an exclusive stretch of white sand beach overlooking the waters of the Caribbean.

POOLS

The resort includes 3 swimming pools, including a special area for children. Chaise lounges are located around the swimming pool perimeter, as well as inside the pool. The pools also feature underwater, stationary bikes for fitness-conscious guests.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Kayaking
  • Sailing

Available for an additional charge:

  • Snorkeling
  • Scuba

Land

  • Fitness
  • Tennis
  • Beach volleyball
  • Billiards
  • Ping-pong


INTERNET

Bluebay Grand Esmeralda offers complimentary Wi-Fi in rooms for one device per room. Guests may upgrade their complimentary Wi-Fi package for $2 a day.

SPA SERVICES

A wide selection of spa services are available for guests.
  • Massages
  • Facials
  • Body treatments
  • Beauty salon


WEDDING/HONEYMOON

Wedding services are arranged directly through the front desk.

CHILD CARE

The Kids' Club is open daily from 9am-5pm. Babysitting available for an additional charge.
  • Games
  • Sports and activities
  • Mini-cafeteria


ADDITIONAL INFORMATION

Location
BlueBay Grand Esmeralda is located 22 miles from Cancun International Airport (CUN). Approximate driving time to the BlueBay Grand Esmeralda is 45 minutes.

Check In/Check Out
Check-in: 3pm. Check-out: noon.

Minimum Stay
A 4-night minimum stay is required for arrivals Nov 26-29, 2016, Dec 26-Jan 1, 2017, and Nov 26-29, 2017.
A 4-night minimum stay is required for all travel when booking the Premier categories.
A 6-night minimum stay is required for all travel when booking the Emerald Suites.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Room 1 Details:
  • Garden View Room
  • Travel: Now - October 31
  • Book By: October 29
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5 days, 4 nights
Travel Dates 10/1 - 10/31
Starting at $429 was $1019
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Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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Starting at $589 was $999
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6 days, 5 nights
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Starting at $599 was $989
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All Mexico - Riviera Maya Resorts