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BlueBay Grand Esmeralda

Mexico - Riviera Maya

Our Rating
5 Nights with Air from $659 All-Inclusive
Info Customer Reviews Questions & Answers

Warm, frothy water spills over and around you. You're stretched out in a private Jacuzzi, on the terrace of your suite, ... More

Customer Rating 511 Reviews
Value
 
4.2
Service
 
4.1
Beaches & Pools
 
3.7
Dining Options
 
4.0
Room Comfort
 
3.9
4 out of 5
"WE just got back from blue bay yesterday! we had a fabulous time. Good food and drinks! French dining was to die for! The Buffet was also very good. Breakfast was great! This is a kid friendly resort. ..." – Kelso
477 out of 619 (77%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.2
Service
 
4.1
Beaches & Pools
 
3.7
Dining Options
 
4.0
Room Comfort
 
3.9
4 out of 5
"WE just got back from blue bay yesterday! we had a fabulous time. Good food and drinks! French dining was to die for! The Buffet was also very good. Breakfast was great! This is a kid friendly resort. ..." – Kelso
477 out of 619 (77%) customers would recommend this product to a friend.
Room Jerry and Karen Barnett View from our balcony Entrance Beach Beautiful beaches Just pulled up view looking towards the beach from the main pool area Swinging beach bar Pool area Beach Conditions Sunset From the Blue Bay View from our table at lunch! Stunning!! Nice Here's our ocean view that we payed more for This is live! Beach Excrusion Beach view from one of the restaurants the shower wall View of the resort from our room waiting area for restaurants Dirty pool tile Our room view Great Place!!!! bathrrom floor Swing bar next to the beach A Fine Day at the Blue Bay view from my lounge chair bedroom Almost time for dinner Me & Pepe Largest of Many Pools lagoon to the left critters outside our room, They love fruit. Beachside poolside The Beach Fun at the pool View from our room Mexican Fiesta Night Relaxing by the pool! Ja-Haal restaurant - beautiful breakfast view! At the Beach View from Room Beach Marred by Sand Bags View from our Room gigantic pool area Pool Swing Bar! Ruins of Coba outside aea of steakhouse large pool
All Customer Reviews
1-4 of 511 reviews. Sort by
June 21, 2017
Blue bay

There's no customer service in the resort. The people that wait on you in the dining room are very pleasant and do a good job. The main dining room was so hot you cannot even eat and with multiple complaints. they finally turned the air conditioner down and it cooled off but the next night it was so hot you couldn't eat. People have complained and nobody had done anything about it. There's not enough to do in this Resort. if you have a family and want to be very low-keyed it would be okay but for adults there's just not enough entertainment. I was very disappointed in our stay. we had problems with our check in and we did not have much luck getting anyone to help. We had to change rooms because the air condition was not working and we were put in another building from the people we were traveling with. They were supposed to call us to try to change rooms but they never did. I would not go back. I have traveled at least two or two to four times a year every year to Mexico all inclusive and this is not what I would return to. I'm also a travel agent and I would not recommend this to my clients.


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Overall Rating: 2
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
3.0
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From: atlanta
Age: 55-64
Travel: 7+ trips/year

June 21, 2017
1st Vacation

The hotel was beautiful, I did expect clear beach water like the beach on Isles of Woman (in Spanish) it was dark, my bed was uncomfortable very lumpy there was a light from like a smoke detector that kept flashing making it hard to sleep. All the food tried wasn't great my food on my excursion was better. The drinks were good, ppl were nice. I'm still waiting on my refund from the excursion I paid for when I booked my trip due to It somehow got canceled and I paid for another excursion out of pocket and was informed that my original excursion would be refunded with no problems but it's seems like I might be having an issue with that. Overall I would stay there again just upgrade my room. They have rooms with a pool as your balcony. But the view from my room was Awesome. I would book again. Overall it was my BEST 1st.

Nice Beachside
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Overall Rating: 4
Value
 
5.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
3.0
Room Comfort
 
2.0
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From: Texas
Age: 35-44
Travel: 1-2 trips/year

June 8, 2017
Amazing vacation

Everything and everyone was perfect ! You first arrive and someone is there to greet you with a drink and take your luggage from there you check in get your keys and a golf cart takes you and your luggage to your room. After that your greater in your room by a different animal towel masterpiece everyday a fridge filled with beer coke sprite and bottled water the snack restaurant is filled with all you can imagine right by the pool black and white bar is filled with drinks and entertainment and people all day long , lots of activities by the pool near the beach always something to do!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: Philadelphia
Age: 19-24
Travel: 1-2 trips/year

June 7, 2017
Good but can be great if . .

I'll make this short and to the point :) ROOMS Pro: nice and spacious Con: 99.% of tv channels are in spanish & it took us forever to figure out the AC (they were older models with an outdated remote) DINING: buffet was okay. The really good food was the dinner that you have to reserve to attend. It was REALLY tasty and you are given a wide variety to choose from. Con: the 24 hr "snack" bar wasn't anything to look forward to. So make sure you make those reservations early to have a satisfied tummy before bed or a night out. BEACH/POOL: The beach I only ended up putting my feet in. Way too much seaweed and other plant life washing up on the shore. Not the blue clear waters I was expecting. The pools were a nice alternative, big and clean for the most part. SERVICE: Really really good... No problems with the service. Any minor hiccup or questions we had, we were attended to right away in the best manor.Very friendly staff.


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Overall Rating: 3
Value
 
3.0
Service
 
3.0
Beaches & Pools
 
3.0
Dining Options
 
4.0
Room Comfort
 
4.0
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From: New York, NY
Age: 19-24
Travel: 1-2 trips/year

Room Information

Bluebay Grand Esmeralda features 979 guest rooms and suites housed in eight, two- and three-story buildings. Guest rooms come equipped with balconies or terraces and partial ocean or garden views, flat-screen TVs with cable and pay movies, minibars, in-room safes and complimentary Wi-Fi.

Room Details

Garden View
Hotel/Studio Unit Details

Premier Garden View
Hotel/Studio Unit Details

Ocean View
Hotel/Studio Unit Details

Premier Ocean View
Hotel/Studio Unit Details

Emerald Jacuzzi Suite
Hotel/Studio Unit Details

Emerald Swimup Suite
Hotel/Studio Unit Details

What's to Love

If you want luxury, this hotel is the answer. From a personal Jacuzzi on your private terrace, to an over-sized canopy bed on the beach, you'll relish every moment at this resort.

 

What We'd Change

The beach is beautiful, but somewhat rocky. That doesn't matter so much, when you see the resort's two gigantic pools, which together have more than 30,000 sq ft.

 

Why You Should Go

The chance to experience the Yucatan, from ancient Mayan ruins to the charm of Playa del Carmen paired with a Blue Bay Grand Esmeralda all inclusive package is unbeatable.

Available Amenities

  • Beach Bar
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Room Service ($)
  • Scuba Certification ($)
  • Swimming Pool(s)
  • Windsurfing
  • Sailing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Parking
  • Ping Pong
  • Billiards
  • 2 Bars/Lounges
  • 8 Restaurants
  • Porter/Bellhop
  • Multilingual Staff
  • Catering
  • Elevators
  • Fax Machine ($)
  • Laundry Facilities
  • Beach Towels
  • Spa Services ($)
  • Handicap Room Available
  • Steam Room ($)
  • Honeymoon Packages ($)
  • Beach Volleyball
  • Wireless Internet Access ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Parasailing
  • Sailing
  • Scooter/Moped Rental
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

BlueBay Grand Esmeralda

Km 300, Carretera Federal Chetumal - Pto. Juarez, CP

+52 98 48 77 4500

Hotel Description

Bluebay Grand Esmeralda: Luxury Abounds at this All-Inclusive Retreat

Warm, frothy water spills over and around you. You're stretched out in a private Jacuzzi, on the terrace of your suite, at the all inclusive Blue Bay Grand Esmeralda on the Mayan Riviera. Just 10 minutes from Playa del Carmen, this award-winning resort is the perfect escape from everyday cares. It's also a great base for exploring Mexico's Yucatan Peninsula.

As you stroll along the private beach, cast an eye toward the thatched Mayan roofs in this 180-acre, tropical paradise. When you're ready to challenge wind and water, grab a windsurfing rig from the beach, in front of the resort, and embark on an adventure. Or if you prefer the undersea world, you'll find snorkeling and diving opportunities nearby.

Two, huge, free-form pools occupy more than 30,000 sq ft between the main buildings of Blue Bay Grand Esmeralda and the beach. Designer chaise lounges, deck-side and within the pools, invite guests to take it easy. But you'll also find plenty of activity in the pools, from aquatic spinning to pool volleyball. When you prefer to stay dry, catch a beach volleyball game, or try the two tennis courts.

After an active day, consider pampering yourself with the "Labyrinth of Sensations," at the hotel's state-of-the-art spa. This thermal-bath circuit awakens your body with a footbath, sauna and vapor therapy. The spa offers special packages for couples, as well as for pregnant women.

A dining dilemma awaits you. Should you choose salmon fillet with gorgonzola cheese, accompanied by red-pepper, mashed potatoes and Mediterranean vegetables, at Il Cuore Di Rossi? Or will it be beef medallions in Roquefort sauce, at L'Atelier?

After a great night in one of the rooms or suites at Bluebay Grand Esmeralda, you're ready to start exploring the fascinating, and even haunting, Mayan pyramids at Chichen Itza, about three hours away. Another fun outing near the hotel is Xcaret Park. Snorkel in one of two underground rivers at the park, or swim with dolphins. From its butterfly pavilion to the bat cave and turtle farm, Xcaret Park is as special as this Blue Bay Resort.

This hotel is All-Inclusive.
Features include:

  • Accommodations as selected
  • All meals and beverages, including national-brand, alcoholic beverages
  • Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Don Isi
Type: Mexican
Hours: Daily, 6pm-10pm
Description: Mexican cuisine served a la carte. Reservations are required.
Dress code: Slacks and shoes required.

L'Atelier
Type: French
Hours: Daily, 6pm-10pm
Description: International and French a la carte specialties in show-cooking format. Reservations are required.
Dress code: Slacks and shoes required.

Il Cuore De Rossi
Type: Italian
Hours: Daily, 6:30pm-10pm
Description: Featuring creative Italian specialties. Reservations are required.
Dress code: Slacks, sleeved shirt and shoes required.

Jaal-Ha
Type: Buffet
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-5pm
Description: Offering an extensive buffet with a sampling of international culinary options.
Dress code: Shirts and shoes required.

El Pescador
Type: Seafood
Hours: Daily, 6pm-10pm
Description: Serving seafood specialties. Reservations are required.
Dress code: Slacks, sleeved shirt and shoes required.

Festival
Type: Buffet
Hours: Breakfast - daily, 7am-11am; Lunch - daily, noon-5pm; Dinner - daily, 6:30pm-10:30pm
Description: Featuring a buffet of international cuisine.
Dress code: Shirts and shoes required.

Steak House Restaurant
Type: Steakhouse
Hours: Daily, 6pm-10pm
Description: Features fine steak cuts and other specialties a la carte; located near the beach. Reservations are required.
Dress code: Slacks and shoes required.

Asian Restaurant
Type: Asian
Hours: Daily, 6pm-10pm
Description: Features Oriental fusion food and other Asian specialties a la carte.
Dress code: Slacks and shoes required.

All hours are subject to change.



BARS/NIGHTLIFE

Sports Bar
Daily, 24 hours.

Bar los Columpios
Located between the pool and the beach. Open daily.



BEACH

BlueBay Grand Esmeralda sits on an exclusive stretch of white sand beach overlooking the waters of the Caribbean.

POOLS

The resort includes 3 swimming pools, including a special area for children. Chaise lounges are located around the swimming pool perimeter, as well as inside the pool. The pools also feature underwater, stationary bikes for fitness-conscious guests.

SPORTS/ACTIVITIES

Water

  • Windsurfing
  • Kayaking
  • Sailing

Available for an additional charge:

  • Snorkeling
  • Scuba

Land

  • Fitness
  • Tennis
  • Beach volleyball
  • Billiards
  • Ping-pong


INTERNET

Bluebay Grand Esmeralda offers complimentary Wi-Fi in rooms for one device per room. Guests may upgrade their complimentary Wi-Fi package for $2 a day.

SPA SERVICES

A wide selection of spa services are available for guests.
  • Massages
  • Facials
  • Body treatments
  • Beauty salon


WEDDING/HONEYMOON

Wedding services are arranged directly through the front desk.

CHILD CARE

The Kids' Club is open daily from 9am-5pm. Babysitting available for an additional charge.
  • Games
  • Sports and activities
  • Mini-cafeteria


ADDITIONAL INFORMATION

Location
BlueBay Grand Esmeralda is located 22 miles from Cancun International Airport (CUN). Approximate driving time to the BlueBay Grand Esmeralda is 45 minutes.

Check In/Check Out
Check-in: 3pm. Check-out: noon.

Minimum Stay
A 4-night minimum stay is required for arrivals Nov 26-29, 2016, Dec 26-Jan 1, 2017, and Nov 26-29, 2017.
A 4-night minimum stay is required for all travel when booking the Premier categories.
A 6-night minimum stay is required for all travel when booking the Emerald Suites.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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Depart:  
Number of Rooms:
 
Room 1 Details:
  • Garden View Room
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Choose a Vacation Package
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6 days, 5 nights
Travel Dates 11/1 - 12/23
Starting at $659 was $1049
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!
6 days, 5 nights
Travel Dates 7/30 - 10/31
Starting at $739 was $1199
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
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All Mexico - Riviera Maya Resorts