Search
Deals
Cruises
Support
Account

Barcelo Maya Palace Deluxe

Mexico - Riviera Maya

Our Rating
3 Nights with Air from $559 All-Inclusive
Info Customer Reviews Questions & Answers

The moment you enter Barcelo Maya Palace Deluxe, the stress of the world immediately melts away. Surrounded by colonial ... More

Customer Rating 175 Reviews
Value
 
4.4
Service
 
4.4
Beaches & Pools
 
4.8
Dining Options
 
4.3
Room Comfort
 
4.3
4.6 out of 5
"Very nice resort, but very large. Very well manicured. Restaurants were very good, as were buffets. Beds were very uncomfortable. I maybe would not go back because of the beds." – TigerFan
178 out of 197 (90%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.4
Beaches & Pools
 
4.8
Dining Options
 
4.3
Room Comfort
 
4.3
4.6 out of 5
"Very nice resort, but very large. Very well manicured. Restaurants were very good, as were buffets. Beds were very uncomfortable. I maybe would not go back because of the beds." – TigerFan
178 out of 197 (90%) customers would recommend this product to a friend.
Pool Main pool Beach from the hotel Beach View from lobby area Pool View Pool in the morning... awesome beach!! View from the lobby level Panoramic view
All Customer Reviews
1-4 of 175 reviews. Sort by
September 18, 2016
pretty good with caveats

Barcelo Maya Palace is a beautiful property. There are plenty of restaurants and dining options all of which, from the buffets to the a la carte theme spots, serve great food. Everything associated with the food service is great. The hotel service is much weaker. When we arrived, our rooms (2) were not ready by 3pm and we didn't check into them until almost 530pm. An example of the frustration: we requested a crib in the online reservation. When we arrived we asked about it and there was absolutely no note of it. When we prepared to check in, we inquired whether it had now been provided and were told "yes absolutely it will be there". When we arrived at the rooms it was not there. We called and asked for the hotel to bring one. They said "of course, right away". We waited and no one showed up for about two hours. We eventually left and went to dinner and when we returned hours later it still was not there. We called AGAIN and were told "someone will bring it right away". And in about another hour and a half, it showed up. This is how ALL of the hotel service is. The people you speak to seem to either have far too many things on their plate or the memory of a fly. You have to ask multiple times for anything you need and while the response is always polite, it rarely gets done without 3-4 requests. We were told by a staff member to bring our room service tray inside and call for it to be picked up. We called at 7pm but had to put it out again the next morning because no one showed up to get it the previous night. When we returned from the pool we called a second time and as of checkout no one had picked it up STILL. The staff is very nice but for all of their politeness not much gets accomplished.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Value
 
5.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
User Image

From: New York, NY
Age: 35-44
Travel: 1-2 trips/year

September 11, 2016
4th time and just as great!

This was our fourth time at the Barcelo Riviera Maya Palace and just as great as I remembered! Awesome food and even better over 18 yrs old pool. And the beach-wow!!


1 of 1 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
4.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Kearney, Nebraska
Age: 35-44
Travel: 1-2 trips/year

September 4, 2016
Great vacation

We had a great vacation and can't wait to go back! The grounds were so preaty and perfectly taken care of. The staff was all so nice and they all work really hard. There were lot of choices for food options. The french restaurant is amazing! Don't come here without trying this restaurant. You won't be disappointed! Beautiful big pool! The activies directors had fun activies going all day long that were a lot of fun! Love the double decker buses they have running so you can around the entire Barcelo complex easily. Overall it was a great vacation!


1 of 1 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
4.0
User Image

From: Columbia, PA
Age: 45-54
Travel: 1-2 trips/year

September 2, 2016
Who wouldn't love this place!!

This was our second time here. The resort is totally beautiful. The food and service were amazing. We will be going back hopefully next year.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Waverly, IL
Age: 45-54
Travel: 1-2 trips/year

Room Information

Rooms include pillow menu, mini-bar with free daily refills of soft drinks, water, beer, juices and snacks, coffee maker, in-room safe, flat screen LCD TV, ceiling fan, alarm clock, fully equipped bathroom, rain shower, bathrobes and slippers, toiletries, iron/ironing board and a terrace or balcony.

Room Details

Junior Suite Deluxe
Hotel/Studio Unit Details

What's to Love

The newest member of the Barcelo complex, Barcelo Riviera Maya Palace offers lush accommodations, lots of restaurants and nightly entertainment and a magnificent 1.2 mi, white-sand beach.

 

What We'd Change

Without a door separating the shower from the dressing area in the suite, you may have to learn to share bathroom time wisely or risk getting wet.

 

Why You Should Go

As a guest you can indulge in nearly everything available at the Barcelo complex. This five-resort complex offers more fun than you can imagine.

Available Amenities

  • Car Rental Available
  • Beach
  • Beach Bar
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Fishing
  • 24 Hour All-Inclusive
  • Steam Room
  • Mini Golf
  • Basketball
  • Medical Services ($)
  • Nightclub/Disco
  • Scuba Lessons
  • Horseback Riding ($)
  • 4 Bars/Lounges
  • Porter/Bellhop
  • Catering
  • ATM/Banking
  • 10 Restaurants
  • Elevators
  • Teen Club
  • Barbecue Grills
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Spa ($)
  • Secretarial Services
  • Beach Towels
  • Catamarans
  • Parking ($)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service ($)
  • Bell Staff Service
  • Business Services ($)
  • Pillow Menu
  • Honeymoon Packages ($)
  • Watersports Center
  • Sports Bar
  • Wireless Internet Access ($)
  • Flat Screen Television
  • Fitness Center
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Freshwater Swimming Pool(s)
  • Lounge Chairs
  • Swim-Up Bar
  • Mini Golf Course
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Nightlife
  • Parasailing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Barcelo Maya Palace Deluxe

Chetumal, Km 266.3

+52 98 48 75 1500

Hotel Description

Barcelo Maya Palace Deluxe: Redefining the Art of Relaxation

The moment you enter Barcelo Maya Palace Deluxe, the stress of the world immediately melts away. Surrounded by colonial-style architecture and tropical landscaping, you will absolutely fall in love with the 1.2 miles of white sand, blue-green waters and a massive coral reef at Barcelo Maya Palace Deluxe. If you are feeling overwhelmed, then it's time to take an all-inclusive crash-course in the art of leaving your problems at home!

If you're the mingling sort, you and your crew can make your way to one of the sprawling pools at Barcelo Maya Palace Deluxe. Or, if the kids are along for the ride, warm up with a game on the giant chess set before you indulge in one of the two water parks within the resort grounds. Whatever you desire, make your lazing dreams come true! Involve the family in one of the daily pool activities, relax in a Jacuzzi next to a natural rock waterfall, or just claim your half-submerged padded lounge chair poolside to unwind in style. If you want to take in the natural beauty of the Riviera Maya, opt for the beaches and try your hand at windsurfing or even snorkeling through the reef to glimpse at downright gorgeous views.

If you and your sweetheart long to relax, but the kids are hoping to reenact a pirate flick, don't hesitate to send them to the Barcy Kid's Club at Barcelo Maya Palace Deluxe, where miniature pirates compete in sandcastle building competitions, watch movies, take dance classes and more. Then you are free to sneak off for a quiet lunch for two and shoulder no guilt for the munchkins' grumbling bellies. The Kid's Club also sports its own child-sized buffet, where kids enjoy their favorites, from mini-burgers and chicken nuggets to spaghetti and other pint-sized treats.

Post-sundown, slip on your best duds and dance your way to Jaguar's Disco, or take a more casual approach to the evening by visiting Carey Lobby Bar, where there's no need to worry about "last call" since Carey's never closes. After you've enjoyed all you can possibly enjoy in a single day, head back to your luxurious Junior Deluxe Suite for sweet dreams because this all-suite resort has a whole lot more to offer tomorrow!

This hotel is All-Inclusive
Features include:
  • Welcome cocktail upon arrival
  • Breakfast, lunch, dinner and snacks
  • All beverages, non-alcoholic and alcoholic
  • Day and night entertainment program for people of all ages
  • Free admission to the discotheque


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Mirador
Type: Buffet
Hours: Breakfast - daily, 7am-10:30pm; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10pm
Description: International buffet serving breakfast, lunch and dinner.
Dress code: Casual

La Hacienda
Type:
Buffet
Hours: Breakfast - daily, 7am-10:30pm; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10pm
Description: La Hacienda offers a Mexican-style buffet with delicious Mexican entrees prepared with the finest ingredients.
Dress code: Casual

Rodizio
Type: Brazilian
Hours: Daily, 6:30pm-10:30pm
Description: A very special restaurant that offers you a diverse selection of grilled meats in the typical Brazilian style. Hours subject to change. Reservations are required.
Dress code: Elegant casual

Brasserie
Type: French
Hours: Daily, 6:30pm-10:30pm
Description: Classic French food featuring delicious beef, fish and lobster dishes. The escargots and onion soup are especially scrumptious. The environment is formal and quiet with ocean views at the terrazzo. Hours subject to change. Reservations are required.
Dress code: Elegant casual

Caribe
Type:
Seafood
Hours: Daily, 6:30pm-10:30pm
Description: Offers a wide variety of seafood and even chicken. There is also a salad bar perfect for garnishing each dish. Hours subject to change. Reservations are required.
Dress code: Resort casual.

Coral Grill
Type:
Grill
Hours: Daily, 10:30am-6:30pm
Description: Serves grilled specialties and snacks for lunch.
Dress code: Casual

All hours are subject to change.



BARS/NIGHTLIFE

Carrey Lobby Bar
Features live piano music, snacks and an outdoor terrace. Open 24 hours.

Theater Bar
Daily, 6:30pm-midnight.

The Lounge
Daily, 6:30pm-10:30pm

Coco Bar
Pool area bar serving drinks daily. Daily, 9am-7pm.

El Cielo Bar
Pool area bar serving drinks daily. Daily, 9am-7pm.

Jaguar's Discotheque
Free entry and drinks included until 2am. Admission only for adults ages 18 and over. Daily, 11pm-2am.



BEACH

This hotel is designed to envelop you in the tranquil of total beachfront elegance. Located right in the heart of the action, Barcelo Maya Palace Deluxe overlooks 2-kilometers of white sand beach with clear blue waters and a natural coral reef. This beach is one of the most beautiful beaches in Mexico and is a haven for snorkeling, sailing and windsurfing.

POOLS

The swimming pools are integrated into the complex as an extension of the sea, with a water surface of 3,500 sq. miles, which provides ample room for activities, games, and relaxation in the secluded adult-only pool.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Kayaks
  • Windsurfing
  • Catamaran
  • Water tricycles
  • Diving

Land

  • Tennis
  • Basketball
  • Beach volleyball
  • Table tennis
  • Darts and archery
  • Giant chess set
  • Pool tables
  • Fitness center


INTERNET

Barcelo Maya Palace Deluxe offers Wi-Fi hot spots for an additional charge.

SPA SERVICES

Barcelo Maya Palace Deluxe's U-Spa provides the finest services to leave you feeling relaxed and recharged for an additional charge.
  • Massages
  • Floatation tank
  • Hydrotherapy tank
  • Swiss shower
  • Aromatherapy
  • Reflexology


WEDDING SERVICES

Barcelo Maya Palace Deluxe offers wedding packages and services, as well as honeymoon and romantic break packages. There is a wedding planner at the hotel who will help you set up the wedding of your dreams, freeing you up from pre-wedding stress. Please contact the hotel directly for more information.

CHILD CARE

The Barcy Kids Club for children offers supervised activities for children ages 4-12 in a fun and active environment. Activities include:
  • Games
  • Dance classes
  • Arts and crafts
  • Movies


ADDITIONAL INFORMATION

Location
Barcelo Maya Palace Deluxe is located 16 miles south of Playa del Carmen, 22 miles north of Tulum, 47 miles south of Cancun International Airport (CUN) and 52 miles south of the city of Cancun.

Check In / Check Out
Check-in: 3pm. Check-out: 11am.

Minimum Age
Minimum age for check-in is 21. All guests are required to leave a credit card voucher or cash deposit of $200 for each guest 13 years of age or older. Guests with the same family name may use one credit card or deposit. Each guest with a different last name in the room must supply their own credit card or cash deposit. Credit cards issued to any person other than the actual guest (i.e. parent, spouse, etc) are not accepted in Mexico.

Minimum Stay
A 7-night minimum stay is required for travel Dec 17-27, 2016, Jan 3-Apr 22, 2017.
A 4-night minimum stay is required for travel Dec 28, 2016- Jan 2, 2017.
A 3-night minimum stay is required for travel Apr 23-Dec 16, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Spring Break and Student/Youth Policy
Barcelo Maya Palace Deluxe will NOT accept student groups. Any group consisting of 15 guests or more, with 24-year-olds or younger are not permitted. The resort will accept individual student/youth travelers for check-ins Mar 1-April 30 provided the following conditions/restrictions are met:

  • Minimum age requirement for hotel check-in is 21 years of age.
  • The 21-year-old or older guests in the room are responsible for those 20 years of age and younger in the room.
  • Student/youth travelers are defined by the hotel as any person between 16-24 years of age during these travel dates.
  • Any hotel guests under the age of 21 will require chaperon(s). One chaperon is required per 1-10 students/youths under the age of 21. The minimum age required for a chaperon is 25.
  • Chaperon's name must be provided to the hotel in advance at time of booking.
  • Chaperon is deemed responsible for disruptive actions by student/youths, including but not limited to losing their own entire room deposit.
  • All guests 16-24 years of age and all chaperons will be required to sign a responsibility letter agreeing to leave the hotel if any disruption occurs.
  • Upon check-in, each student/youth will be required to leave a credit card voucher or cash deposit of $200.
  • There is a Zero Tolerance Policy for misbehavior at the Barcelo Maya Palace Deluxe.

Please note the legal drinking age in Mexico is 18. All guests under the age of 18 will be given a wristband that will prohibit them from being able to drink on property at restaurants, bars and disco. All guests are required to wear wristbands throughout their stay. A lost wristband will incur a large fee to replace (no exceptions). There is to be absolutely no exchanging of wristbands between guests or guests will be asked to leave the hotel immediately.



All hours, fees, amenities, information and services are subject to change without notice.
Close
 

Choose Your Options

Depart:  
Number of Rooms:
 
Room 1 Details:
  • Resort Credit Discounts
  • Travel: Now - October 30
  • Sale Extended to Oct 3
- or -
Choose a Vacation Package
and Save More!
Resort Credit Discounts More
4 days, 3 nights
Travel Dates 10/5 - 10/30
Starting at $559 was $939
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
Resort Credit Discounts More
5 days, 4 nights
Travel Dates 10/31 - 12/16
Starting at $759 was $1149
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
Resort Credit Discounts More
8 days, 7 nights
Travel Dates 12/17 - 1/4
Starting at $1949 was $2249
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
Resort Credit Discounts More
8 days, 7 nights
Travel Dates 1/5 - 3/31
Starting at $1479 was $1859
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!
Resort Credit Discounts More
8 days, 7 nights
Travel Dates 4/1 - 4/22
Starting at $1689 was $2069
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 6 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Mexico - Riviera Maya Resorts