Search
Deals
Cruises
Support
Account

Barcelo Maya Palace

Mexico - Riviera Maya

Our Rating
4 Nights with Air from $849 All-Inclusive
Info Customer Reviews Questions & Answers

If you're up for a deluxe Beach Palace on the luxurious Riviera Maya (and who's not?), then grab your suitcase. This pla ... More

Customer Rating 178 Reviews
Value
 
4.5
Service
 
4.4
Beaches & Pools
 
4.8
Dining Options
 
4.3
Room Comfort
 
4.3
4.6 out of 5
"People are warm and helpful food was great, pools clean and ocean warm and full of exotic fish and turtles! Great vacation!!" – DanVictor
181 out of 200 (90%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.5
Service
 
4.4
Beaches & Pools
 
4.8
Dining Options
 
4.3
Room Comfort
 
4.3
4.6 out of 5
"People are warm and helpful food was great, pools clean and ocean warm and full of exotic fish and turtles! Great vacation!!" – DanVictor
181 out of 200 (90%) customers would recommend this product to a friend.
Beach Elegance at its best Pool in the morning... awesome beach!! View from the lobby level View from lobby area Love makes the world a happy place Pool View Panoramic view Pool Beach from the hotel Main pool
All Customer Reviews
1-4 of 178 reviews. Sort by
October 20, 2016
Best Ever

We have been to the Maya Rivera 6 times, and to Barcelo Palace 3 of those times. It just keeps getting better. The Hotel is nothing but first class no matter which out of the five you stay at on the ground. The Palace offers the all access to any of the buffets. But they are all connected and a wonderful safe and comfortable place to stay. The food , drinks and service improves each time we have gone. Old or young you will love it.


0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
4.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: Denton Texas
Age: Over 65
Travel: 1-2 trips/year

October 17, 2016
Simply Exceptional

Looking to keep your marriage , relationship Top most importance; then you need to make Barcelo Maya Palace your next stop. My husband and I had one of the most spectacular experiences of our life. 100% relaxation, perfect venue for romance, beautiful white sand beaches , warm crystal waters of the Caribbean Sea and the cool breeze . To top it off we were fortunate to be there in all for stages of the moon . We were on our 6 honeymoon It is rare to be able to get every thing in place , in this case we got it all. Exceptional staff , service , food and our if this world venue. Thanks Barcelo Maya you added such joy to our marriage .

Elegance at its best Love makes the world a happy place
0 of 0 found this helpful
Was this helpful? Yes No
Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
User Image

From: New York
Age: 45-54
Travel: 3-6 trips/year

October 3, 2016
Cant beat the price. Excellent!!

This was our first time at Barcelo Maya Palace Deluxe. There was 4 couples in our group and we left pleased with the resort comfort and kindness of their staff. If you speak spanish, ask to be seated where Yhoshua or Elias are waiters during breakfast buffet. Its an all inclusive resort but as for drinks you dont get premium drinks free, you have to pay for those. The food at lunch buffet also was not that good, but at dinner we schedule reservations at Mexican and Italian restaurants where we got excellent food. Overalll however the resort is a must go, we definitely go back. If you doing outside activities I highly recommend a 5 day stay! Thanks for everything.


1 of 1 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
5.0
User Image

From: Houston, TX
Age: 25-34
Travel: 1-2 trips/year

September 18, 2016
pretty good with caveats

Barcelo Maya Palace is a beautiful property. There are plenty of restaurants and dining options all of which, from the buffets to the a la carte theme spots, serve great food. Everything associated with the food service is great. The hotel service is much weaker. When we arrived, our rooms (2) were not ready by 3pm and we didn't check into them until almost 530pm. An example of the frustration: we requested a crib in the online reservation. When we arrived we asked about it and there was absolutely no note of it. When we prepared to check in, we inquired whether it had now been provided and were told "yes absolutely it will be there". When we arrived at the rooms it was not there. We called and asked for the hotel to bring one. They said "of course, right away". We waited and no one showed up for about two hours. We eventually left and went to dinner and when we returned hours later it still was not there. We called AGAIN and were told "someone will bring it right away". And in about another hour and a half, it showed up. This is how ALL of the hotel service is. The people you speak to seem to either have far too many things on their plate or the memory of a fly. You have to ask multiple times for anything you need and while the response is always polite, it rarely gets done without 3-4 requests. We were told by a staff member to bring our room service tray inside and call for it to be picked up. We called at 7pm but had to put it out again the next morning because no one showed up to get it the previous night. When we returned from the pool we called a second time and as of checkout no one had picked it up STILL. The staff is very nice but for all of their politeness not much gets accomplished.


1 of 1 found this helpful
Was this helpful? Yes No
Overall Rating: 4
Value
 
5.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
4.0
Room Comfort
 
3.0
User Image

From: New York, NY
Age: 35-44
Travel: 1-2 trips/year

Room Information

Rooms include pillow menu, mini-bar with free daily refills of soft drinks, water, beer, juices and snacks, coffee maker, in-room safe, flat screen LCD TV, ceiling fan, alarm clock, fully equipped bathroom, rain shower, bathrobes and slippers, toiletries, iron/ironing board and a terrace or balcony.

Room Details

Junior Suite Deluxe
Hotel/Studio Unit Details

What's to Love

The all-inclusiveness & all-aah-mazingness of everything.

Chillaxing & living large with an umbrella drink in the padded in-pool loungers.

The anxiety-ousting spa with the flotation tank, Swiss shower & reflexology.

The Kids Club that has wave after wave of fun & a buffet for your beach munchkins.

 

What We'd Change

Without a door separating the shower from the dressing area in the suite, you may have to learn to share bathroom time wisely or risk getting wet.

 

Why You Should Go

It's 47 miles south of the airport - just enough time to unwind before you hit Beach Eden.

Don't miss the Dolphinarium, where you can shake fins with these friendly, smiling critters.

For splashy fun, there's windsurfing & water trikes. For less water, try mini-golf.

There's tennis, beach volleyball & a fitness center - or a pool table if you just want to hang.

Available Amenities

  • Car Rental Available
  • Beach
  • Beach Bar
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Dive Shop
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Swim-Up Bar(s)
  • Internet Access ($)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Shuttle Service
  • Fishing
  • 24 Hour All-Inclusive
  • Steam Room
  • Mini Golf
  • Basketball
  • Medical Services ($)
  • Nightclub/Disco
  • Scuba Lessons
  • Horseback Riding ($)
  • 4 Bars/Lounges
  • Porter/Bellhop
  • Catering
  • ATM/Banking
  • 10 Restaurants
  • Elevators
  • Teen Club
  • Barbecue Grills
  • Audio-Visual Equipment ($)
  • Fax Machine ($)
  • Spa ($)
  • Secretarial Services
  • Beach Towels
  • Catamarans
  • Parking ($)
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • 24 Hour Room Service ($)
  • Bell Staff Service
  • Business Services ($)
  • Pillow Menu
  • Honeymoon Packages ($)
  • Watersports Center
  • Sports Bar
  • Wireless Internet Access ($)
  • Flat Screen Television
  • Fitness Center
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Freshwater Swimming Pool(s)
  • Lounge Chairs
  • Swim-Up Bar
  • Mini Golf Course
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Jet Ski Rentals
  • Marina
  • Mayan Ruins
  • Nightlife
  • Parasailing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Barcelo Maya Palace

Chetumal, Km 266.3

+52 98 48 75 1500

Hotel Description

Barcelo Maya Palace: All-Inclusive Palatial Perfection

If you're up for a deluxe Beach Palace on the luxurious Riviera Maya (and who's not?), then grab your suitcase. This place is sandsational and has it all: free-flowing food and drinks, cool Colonial-style architecture, lots of sunny activities and fun under the moonlight. Was that applause we just heard? Thought so.

DINING

Foodies, get ready to salivate. The cuisine here runs the gamut: everything from Caribbean specialties to Brazilian with those scrumptious cuts of meat. Classic French with an impressive wine list to a couple of plentiful buffets - one that boasts global flavors, the other Mexican-style. Of course, there's a delish spot for fresh seafood and a grill for all your sizzling favs. Beach appetit.

Mirador
Type: Buffet
Hours: Breakfast - daily, 7am-10:30pm; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10pm
Description: International buffet serving breakfast, lunch and dinner.
Dress code: Casual

La Hacienda
Type:
Buffet
Hours: Breakfast - daily, 7am-10:30pm; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10pm
Description: La Hacienda offers a Mexican-style buffet with delicious Mexican entrees prepared with the finest ingredients.
Dress code: Casual

Rodizio
Type: Brazilian
Hours: Daily, 6:30pm-10:30pm
Description: A very special restaurant that offers you a diverse selection of grilled meats in the typical Brazilian style. Hours subject to change. Reservations are required.
Dress code: Elegant casual

Brasserie
Type: French
Hours: Daily, 6:30pm-10:30pm
Description: Classic French food featuring delicious beef, fish and lobster dishes. The escargots and onion soup are especially scrumptious. The environment is formal and quiet with ocean views at the terrazzo. Hours subject to change. Reservations are required.
Dress code: Elegant casual

Caribe
Type:
Seafood
Hours: Daily, 6:30pm-10:30pm
Description: Offers a wide variety of seafood and even chicken. There is also a salad bar perfect for garnishing each dish. Hours subject to change. Reservations are required.
Dress code: Resort casual.

Coral Grill
Type:
Grill
Hours: Daily, 10:30am-6:30pm
Description: Serves grilled specialties and snacks for lunch.
Dress code: Casual

All hours are subject to change.



BARS/NIGHTLIFE

Beach revelers, you're in luck - lots of joints where you can hunker down and be fabulous. The swank lobby bar features live piano music & snacks. Cocktails can be had at the theater and the lounge. Don't miss the two bars by the shimmering pools. For later, get gussied up and hit the disco - free entry and drinks until 2 am. It's throw down time.

Carrey Lobby Bar
Features live piano music, snacks and an outdoor terrace. Open 24 hours.

Theater Bar
Daily, 6:30pm-midnight.

The Lounge
Daily, 6:30pm-10:30pm

Coco Bar
Pool area bar serving drinks daily. Daily, 9am-7pm.

El Cielo Bar
Pool area bar serving drinks daily. Daily, 9am-7pm.

Jaguar's Discotheque
Free entry and drinks included until 2am. Admission only for adults ages 18 and over. Daily, 11pm-2am.



BEACHES AND POOLS

This deluxe & divine haven overlooks 2-km of toe-loving white sand, clear aqua waters and a beautiful coral reef. Now for the sparkling pools - there are nine. They're integrated into the complex as an extension of the sea, with a water surface of 3,500 sq. miles. For your beach babies, there are two water parks with castles, slides and waterfalls. Total splashification awaits.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Kayaks
  • Windsurfing
  • Catamaran
  • Water tricycles
  • Diving

Land

  • Tennis
  • Basketball
  • Beach volleyball
  • Table tennis
  • Darts and archery
  • Giant chess set
  • Pool tables
  • Fitness center


INTERNET

Barcelo Maya Palace offers Wi-Fi hot spots for an additional charge.

SPA SERVICES

Barcelo Maya Palace's U-Spa provides the finest services to leave you feeling relaxed and recharged for an additional charge.
  • Massages
  • Floatation tank
  • Hydrotherapy tank
  • Swiss shower
  • Aromatherapy
  • Reflexology


WEDDING SERVICES

Barcelo Maya Palace offers wedding packages and services, as well as honeymoon and romantic break packages. There is a wedding planner at the hotel who will help you set up the wedding of your dreams, freeing you up from pre-wedding stress. Please contact the hotel directly for more information.

CHILD CARE

The Barcy Kids Club for children offers supervised activities for children ages 4-12 in a fun and active environment. Activities include:
  • Games
  • Dance classes
  • Arts and crafts
  • Movies


ADDITIONAL INFORMATION

Location
Barcelo Maya Palace is located 16 miles south of Playa del Carmen, 22 miles north of Tulum, 47 miles south of Cancun International Airport (CUN) and 52 miles south of the city of Cancun.

Check In / Check Out
Check-in: 3pm. Check-out: 11am.

Minimum Age
Minimum age for check-in is 21. All guests are required to leave a credit card voucher or cash deposit of $200 for each guest 13 years of age or older. Guests with the same family name may use one credit card or deposit. Each guest with a different last name in the room must supply their own credit card or cash deposit. Credit cards issued to any person other than the actual guest (i.e. parent, spouse, etc) are not accepted in Mexico.

Minimum Stay
A 7-night minimum stay is required for travel Dec 12, 2016-Jan 4, 2017 , April 9, 2017- April 15, 2017.
A 5-night minimum stay is required for travel Feb 16, 2017-Feb 22, 2017, April 4, 2017- April 8, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.

Spring Break and Student/Youth Policy
Barcelo Maya Palace will NOT accept student groups. Any group consisting of 15 guests or more, with 24-year-olds or younger are not permitted. The resort will accept individual student/youth travelers for check-ins Mar 1-April 30 provided the following conditions/restrictions are met:

  • Minimum age requirement for hotel check-in is 21 years of age.
  • The 21-year-old or older guests in the room are responsible for those 20 years of age and younger in the room.
  • Student/youth travelers are defined by the hotel as any person between 16-24 years of age during these travel dates.
  • Any hotel guests under the age of 21 will require chaperon(s). One chaperon is required per 1-10 students/youths under the age of 21. The minimum age required for a chaperon is 25.
  • Chaperon's name must be provided to the hotel in advance at time of booking.
  • Chaperon is deemed responsible for disruptive actions by student/youths, including but not limited to losing their own entire room deposit.
  • All guests 16-24 years of age and all chaperons will be required to sign a responsibility letter agreeing to leave the hotel if any disruption occurs.
  • Upon check-in, each student/youth will be required to leave a credit card voucher or cash deposit of $200.
  • There is a Zero Tolerance Policy for misbehavior at the Barcelo Maya Palace.

Please note the legal drinking age in Mexico is 18. All guests under the age of 18 will be given a wristband that will prohibit them from being able to drink on property at restaurants, bars and disco. All guests are required to wear wristbands throughout their stay. A lost wristband will incur a large fee to replace (no exceptions). There is to be absolutely no exchanging of wristbands between guests or guests will be asked to leave the hotel immediately.



All hours, fees, amenities, information and services are subject to change without notice.
Close
 

Choose Your Options

Depart:  
Number of Rooms:
 
Room 1 Details:
  • Resort Credit Discounts
  • Travel: April 23 - June 30, 2017
  • Book By: December 21
  • Excludes April 28
- or -
Choose a Vacation Package
and Save More!
Resort Credit Discounts More
5 days, 4 nights
Travel Dates 4/23 - 8/18
Starting at $849 was $1259
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
Resort Credit Discounts More
8 days, 7 nights
Travel Dates 12/7 - 1/5
Starting at $2069 was $2479
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
Resort Credit Discounts More
5 days, 4 nights
Travel Dates 1/9 - 2/4
Starting at $919 was $1369
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
Resort Credit Discounts More
6 days, 5 nights
Travel Dates 2/6 - 3/31
Starting at $1219 was $1569
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!

Need Assistance?

Call one of our U.S. based Beach Experts.

(800) 915-2322
7 Days a Week - 5am to 3am EST

All Mexico - Riviera Maya Resorts