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Barcelo Maya Caribe and Beach

Mexico - Riviera Maya

Our Rating
5 Nights with Air from $729 All-Inclusive
Info Customer Reviews Questions & Answers

Beach lovers, you and the fam will love this escape haven - it's nestled in a jungle oasis on the luxurious Riviera Maya ... More

Customer Rating 404 Reviews
Value
 
4.4
Service
 
4.3
Beaches & Pools
 
4.7
Dining Options
 
3.8
Room Comfort
 
4.1
4.4 out of 5
"Barcelo Maya Caribe was one of the best resorts Ive been to. Lots of things to do, Food was good, Room was clean, and the staff was super friendly. I would return again in a heart beat." – Gaston
428 out of 473 (90%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.4
Service
 
4.3
Beaches & Pools
 
4.7
Dining Options
 
3.8
Room Comfort
 
4.1
4.4 out of 5
"Barcelo Maya Caribe was one of the best resorts Ive been to. Lots of things to do, Food was good, Room was clean, and the staff was super friendly. I would return again in a heart beat." – Gaston
428 out of 473 (90%) customers would recommend this product to a friend.
Family at one of the special dinners Great beach Clean & breath taking great swimable beach Courtyard loving the beach! Beach outside of the Barcelo Maya Caribe Maya Caribe Beach View from the pier The gardens of our hotel. Barcelo pool view Caribe Buffet the pier Barcelo Maya Caribe: Beach and palms trees pools everywhere The beach was fabulous! The walk way to our room. It was so gorgeous at night. Loved the beaches Barcelo Beach (just breathtaking) Beach View from the pool of teh beach with rain out in the distance. Standing on the dock just down from our favorite beach. Across the pool toward ocean Brazilian restaurant Climbing one of the temples. I'm somehwere in there Mayan Riviera Sunrise Swimming near the pier with the fish! Dolphin Encounter Clear water! mmm drinks Blue Caribe Excursion Sunrise on beach View from our beach The Gang! Barcelo Maya Caribe: beach Ahhh.... the beach! Barcelo beach front view My nephew's wedding Tulum Ruins The main attraction at Chechen-Itza
All Customer Reviews
1-4 of 404 reviews. Sort by
January 10, 2017
Quick vacation

I really enjoyed my short stay. My room was very nice. The resort is absolutely beautiful. I would say the food choices could be better but I still enjoyed my meals.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
4.0
Dining Options
 
3.0
Room Comfort
 
4.0
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From: Queens, NY
Age: 45-54
Travel: 3-6 trips/year

January 9, 2017
Bad, but then it gets worse!

I traveled to Barcelo Maya Beach resort from Dec 26, 2016 to Jan 4, 2017. I stayed in room 2351. I would like to preface this by saying this is not my first all-inclusive vacation and not my first time in Mexico but it was my first time dealing with outright BAD experiences. With that said, a big part of my stay was spent arguing with the front desk and guest services staff due to misinformation and terrible service. It seems as though the staff does not have any idea how things work in other parts of the resort, nor are they willing to work with you to help make your stay more pleasant unless you argue until you're blue in the face. The first day of the vacation we tried to book restaurants for dinner. We were there for 7 nights and only given 4 restaurant vouchers. They told us to eat at the buffet for the remaining nights. On the second or third day of my trip I tried to book a massage their USpa. I went through Guest Services to do this. The people who work at Guest Services have no idea what hospitality is and on top of that, supplied me with the wrong information. I booked my massage for the following day at 3pm. I arrived at the spa at 2:55pm and was told that I did not have an open line of credit so I could not charge the massage to my room so they asked for a credit card. I do not walk around with a credit card. I was told NOTHING about needing to have an open line of credit. The man at the front desk of the spa said "I will need to call the front desk to try to resolve this but it will take a long time." I said that's fine and to call them. As he's on the phone waiting for the front desk to answer, he starts telling me that the time for my massage has already started and I would still have to pay full price for it because I "arrived late and I should be here an hour prior to the massage." I said this is unacceptable because clearly I AM NOT GETTING THE MASSAGE and I was NEVER TOLD that I had to be there an hour before. He said my options were to reschedule or cancel because the front desk was not answering. I canceled it and went to guest services where the woman who booked my massage did not even apologize to me for giving me the incorrect information and apparently she did not know that I had to be there an hour prior which is ridiculous. Furthermore she told me she couldn't reach a manager when I asked to speak to one so I had to go to the front desk where I magically found a manager myself. After speaking with the supervisor at the resorts front desk and the spa manager, they offered me a free massage which I declined because you go to a spa to relax and the experience was pretty much ruined for me. The next day they offered to upgrade my travel companion and I to VIP bracelets which was nice for the remaining 3 days of the trip. If you aren't dealing with the front desk or guest services staff, the resort is very nice. All restaurant services were good and the beach and pools are beautiful. Buffet food is mediocre. The rooms are dated and look like they're in need of updating. Cheapcaribbean representatives at the resort were very helpful in advising us on which excursions to take. All in all, this resort is not worth the money that I spent on the trip WHATSOEVER. But EVEN worse, I noticed that I was getting bites on my arms and legs on the 2nd or 3rd day of the trip. I played it off as mosquito bites or something of the sort. It's only when they started getting worse that I went to my dermatologist on Jan 6th, 2 days after my return and was told they are BED BUG BITES. This is unacceptable and DISGUSTING!!! I will never return to this resort and I would never recommend that anyone do so either!

Bad, but then it gets worse! Bad, but then it gets worse!
2 of 2 found this helpful
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Overall Rating: 1
Value
 
1.0
Service
 
1.0
Beaches & Pools
 
5.0
Dining Options
 
3.0
Room Comfort
 
1.0
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From: Brooklyn, NY
Age: 25-34
Travel: 1-2 trips/year

January 4, 2017
Awesome Vacation

Had a Blast with my wife and 2 children 11, and 14 years old. Went on 4 excursions favorite was snorkeling from a catamaran. Only one complaint got a suite so two sofa beds a 2 double beds daughter was good on sofa bed son had his own bed share a small double with my wife was tough and beds are rock hard woke up sore every day kids didn't mind but I guess being 54 hard beds are rough. Everything else was awesome people, food, entertainment, facilities awesome

Awesome Vacation
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
3.0
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From: NJ
Age: 45-54
Travel: 1-2 trips/year

January 3, 2017
meh..not even "good" for the money!

Just returned. We booked this one week all inclusive vacation for the Wednesday before Christmas to the next Wednesday and paid $9,200 for airfare and our all inclusive week for our family of 5 in two rooms in the Sayil Building. For the first 4 days the entire resort was empty! There were absolutely no activities for adults OR our 14 year old, except the daily Zumba class, which no teen would want to participate in with middle aged adults. I spoke to the Activities staff each and every day to no avail. The Teen Dance Club was empty each and every night! If the staff tried to round up the few teens, this would have been less frustrating and better than organizing absolutely nothing till the resort was more occupied. The food was average to bad during our stay, even though we successfully made reservations at the ala carte restaurants for 6 out of our 7 nights. We could not understand how we could have so many drinks each day and not even feel "buzzed"...water down the liquor? Not accusing, but it crossed our minds (and the minds of others during our stay). The rooms are clean, but not very modern-for example there are flat screen TV's but the furniture is old and not very attractive and the lampshades are stained. Best thing about the resort is the long stretch of beautiful beach (just have to watch out for the rocks in certain areas) and the non-motorized water sports were almost always available for use. Once other guests arrived, AFTER Christmas Day, the place woke up. However, the ONLY time music played (loud enough to hear it) by the pool was when-yes, you guessed it-was when the daily dose of Zumba was going on. So, no activities, no music by the pool, no announcing beach volleyball-when they DID organize it-and bad drinks and bad food for LOTS of money...We've been to other all inclusives and because we can very fairly compare them, we would NOT suggest the Barcelo all inclusives.-unless it was REALLY, really cheap!


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Overall Rating: 2
Value
 
1.0
Service
 
2.0
Beaches & Pools
 
5.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: Boston, MA
Age: 45-54
Travel: 3-6 trips/year

Room Information

Barcelo Maya Caribe and Beach features 845 guestrooms in five three-story buildings with elevators. Rooms are decorated in rich colors and include gardenview balconies or ground-floor patios furnished with cocktail tables and Mexican-style leather and wood chairs.

Room Details

Superior Room
Hotel/Studio Unit Details

Junior Suite Ocean Front Club Premium
Hotel/Studio Unit Details

Junior Suite Swim Up Ocean Front Club Premium
Hotel/Studio Unit Details

What's to Love

The all-inclusiveness - it's everything you can dream of and then some.

Junior swim-up suites - you'll feel so fancy.

The luscious spa & Barcy Kids Club - something for you. Something for them.

Sweating out your stress at the Mayan Temazcal Lodge & at the spinning area at the gym.

 

What We'd Change

Barcelo Maya Beach and Caribe is really big, and it can take some time to get from one place to another. But be assured, every inch is worth experiencing.

 

Why You Should Go

It's an hour from the airport - enough time to compose your first day's cocktail list.

There's tennis & mini-golf. If you want to show off your eagle eye, there's archery.

The Dolphinarium is on-site - you can play with a few of Flipper's siblings.

Don't miss the Dressel Divers Club - scuba lessons, jet skis, deep-sea fishing & more.

Available Amenities

  • Tour Assistance
  • Beach
  • Volleyball
  • Business Center ($)
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Pool
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Golf Course ($)
  • Jacuzzi
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Nightly Entertainment
  • Playground
  • Snorkeling
  • Internet Access ($)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Scuba Diving ($)
  • Fishing
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Parking
  • Safe Deposit Box
  • Archery
  • Mini Golf
  • Basketball
  • Soccer
  • Medical Services ($)
  • Water Polo
  • Scuba Lessons
  • Bicycle Rental
  • 6 Restaurants
  • 7 Bars/Lounges
  • Darts
  • Porter/Bellhop
  • Multilingual Staff
  • Wheelchair Accessible
  • Theater
  • Elevators
  • Audio-Visual Equipment ($)
  • Conference Facilities ($)
  • Catamarans
  • Handicap Room Available
  • Wedding Services ($)
  • Hammocks
  • Honeymoon Packages ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Watersports Center
  • Wireless Internet Access ($)
  • Breakfast (complimentary)
  • Beach Towels
  • Pool Towels (complimentary)
  • Loungers at Beach and Pool
  • Free Parking
  • Introductory Scuba Lesson
  • Beauty Salon ($)
  • Handicap Facilities/Wheelchair Accessible
  • Evening Entertainment
  • Car Rental Available ($)
  • Dive Shop ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Coral Reef
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Historical Site(s)
  • Horseback Riding
  • Mayan Ruins
  • Motor Boat Rentals
  • Parasailing
  • Scuba Diving
  • Shopping
  • Water-Skiing
  • Windsurfing

Map of Local Area

Here you will find an abundance of possibilities, something for every person of any age, for every type of vacation, for every budget and every activity.

Barcelo Maya Caribe and Beach

Ctra. Federal Chetumal - Km 266.3

+52 984 875 1500

Hotel Description

Barcelo Maya Caribe and Beach: All-Inclusive Riviera Maya Magic

Beach lovers, you and the fam will love this escape haven - it's nestled in a jungle oasis on the luxurious Riviera Maya. The white sand and clear turquoise waves will keep you hypnotized. But so will all the all-inclusive goodness: food, drinks, entertainment, and activities - in the water and out of it. Grab an umbrella drink, kick back and let the awesome wash over you

Guests may enjoy dinner at the specialty restaurants using tickets, based on the length of their stay:

  • 3 nights, 2 tickets
  • 4-6 nights, 2 tickets
  • 7 nights, 4 tickets
  • 8-10 nights, 5 tickets
  • 10 nights, 7 tickets
  • 11-13 nights, 6 tickets
  • 14 nights, 8 tickets


DINING

The menu is epicurean and the choices are epic. Sink your chops into everything from Mexican to Italian. Spanish to Japanese (two). A sizzling steakhouse and fresh seafood. Hit the buffets and snack spots for all your classic favs. Hungry, yet?

International Buffets
Type:
Buffet
Hours: Breakfast - daily, 7am-10:30am; Lunch - daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10pm
Description: Open-air restaurants serving breakfast, lunch and themed dinners. Barcelo Maya Caribe and Beach Resort offers 4 International Buffets: Beach, Caribe, Colonial & Tropical.

Mexico Lindo
Type:
Mexican
Hours: Daily, 6:30pm-10:30pm
Description: Air-conditioned A la carte restaurant. Reservations are required.
Dress code: Elegant casual.

Mare Nostrum
Type:
Seafood
Hours: Daily, 6:30pm-10:30pm
Description: Air-conditioned A la carte restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Capri
Type:
Italian
Hours: Daily, 6:30pm-10:30pm
Description: Air-conditioned A la carte restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Sante Fe
Type:
Steakhouse
Hours: Daily, 6:30pm-10:30pm
Description: Air-conditioned A la carte restaurant. Reservations are required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Fuente
Type: Spanish
Hours: Daily, 6:30pm-10:30pm
Description: Air-conditioned A la carte restaurant. Reservations required.
Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Rancho Grande
Type: Buffet/Snacks
Hours: Daily, 10:30am-6:30pm
Description: Open-air A la carte restaurant serving lunch buffet and daytime snack foods.

Captain Morgan
Type:
Buffet/Snacks
Hours: Daily, 10:30am-6:30pm
Description: Open-air a la carte restaurant serving lunch buffet and daytime snack foods.

Tokyo
Type:
Japanese
Hours: Daily, 6:30pm-10:30pm
Description: Serving a variety of sushi and Japanese specialties a la carte. Reservations required.

Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

La Trattoria Ristorante Italiano
Type:Italian
Hours: Daily, 6:30pm-10:30pm
Description: A la carte restaurant serving a selection of classic pastas, pizzas, and desserts. Reservations required.

Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Kyoto
Type:
Japanese
Hours: Daily, 6:30pm-10:30pm
Description: Serving a variety of sushi and Japanese specialties a la carte. Reservations required.

Dress code: Elegant casual. Gentlemen are requested to wear long pants and a collared shirt.

Mariachi
Type:
Snacks & Lunch
Hours: Daily, 10:30am-6:30pm
Description: Open-air a la carte restaurant serving lunch buffet and daytime snack foods.

All hours are subject to change.



BARS/NIGHTLIFE

This beachtastic fun spot boasts a vortex of drinkeries - there are four alone in the lobby. But don't stop there. Float on over to the swim-up bars, then hit the theater and sports bars. If you feel moved to move your feet, there are two discos - one for you and one for your teens. Bring your party flip flops.

Caribe Lobby Bar
Located in the Barcelo Maya Caribe lobby. Daily, 9am-midnight.

Beach Lobby Bar
Located in the Barcelo Maya Beach lobby. Daily, 9am-midnight.

Colonial Lobby Bar
Located in the Barcelo Maya Beach lobby. Daily, 9am-midnight..

Puebla Lobby Bar
Located in the Barcelo Maya Beach lobby. Daily, 9am-midnight.

Kukulcan Theater Bar
Offering entertainment and drinks. Daily, 6:30pm-midnight.

Swim-Up Bars
Daily, 9am-7pm.

Strikers Sports Bar
Sports Bar. Daily, 5pm-11pm

Jaguar
Admission to the disco for adults only (18+ years). Daily, 11pm-2am.



BEACHES AND POOLS

The resort sits on one of the most beautiful beaches in the Mayan Riviera - it's 2 km long and private. Two shimmering pools with Jacuzzis, swim-up bars and poolside wait service await your presence. Don't miss the hammocks. Come on down and hang.

SPORTS/ACTIVITIES

Water

  • Snorkeling
  • Kids water park
  • Splash deck
  • Kayaks
  • Diving
  • Water aerobics in the pool
  • Water polo
  • Beach volleyball
  • Pedal boats
  • Water skiing
  • Water basketball
  • Sailing

Advance Booking and Minimum Experience Required:

  • Catamaran
  • Windsurfing (standard equipment)

Available for an additional charge:

  • Scuba diving
  • Surf Rider & Pirate Ship
  • Surf Lesson at Surf Rider

Land

  • Tennis
  • Basketball
  • Volleyball
  • Dance lessons
  • Soccer
  • Badminton
  • Petanque
  • Fitness center
  • Mini-golf


INTERNET

Internet access is available in public areas for an additional charge.

SPA SERVICES

Luxury spa offering massages, hydrotherapy, facials, manicures and pedicures.

WEDDING SERVICES

Destination weddings are available. Contact hotel directly for details.

CHILD CARE

Barcy Kids Club features supervised activities for kids 4-12. Daily, 9am-5pm.

  • Walks on the beach
  • Arts and crafts
  • Contests
  • Movies
  • Soccer


ADDITIONAL INFORMATION

Location
Barcelo Maya Caribe is located right on one of the best beaches in the Mayan Riviera, on the Mexican Caribbean coast. Cancun International Airport (CUN) is 45 miles away. Approximate driving time is one hour.

Check In/Check Out
Check-in: 3pm. Check-out: noon. Minimum age for check-in is 18. All guests are required to leave a credit card voucher or cash deposit of $200 for each guest 13 years of age or older.

Tax Payment


The government has approved a new tax for visitors visiting Cancun. The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $20.00 pesos (1.00 usd approx.) per night per room.

Minimum Stay
A 3-night minimum stay is required for travel Dec 17, 2016 - Dec 16, 2017.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico and Costa Rica may put limits on the use of motorized water sports and loud music.


Resort Update
Barcelo Maya Caribe and Beach Resort has contacted us to advise of upcoming improvements to their resort. From September 18, 2016 to November 18, 2016, a brand new Olympic pool will be added to provide more services and entertainment for their guests.

Barcelo Maya Caribe and Beach has contacted us to advise of additional ongoing enhancements to their resort. The Beauty Salon at their U-Spa Experience will undergo renovations and will be closed until October 8th, 2016. This will only affect the Beauty Salon area. All Salon services will still be provided to their guests either in their rooms or at the kids U-Spa. Barcelo has also advised that The Flow Rider surf pool at Pirates Island Water Park will be closed for renovations from October 4-15th, 2016. All other activities within the water park will remain open during that time.

All hours, fees, amenities, information and services are subject to change without notice.
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6 days, 5 nights
Travel Dates 4/23 - 6/30
Starting at $729 was $1359
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!
Resort Credits Discounts More
5 days, 4 nights
Travel Dates 1/29 - 4/22
Starting at $819 was $1239
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

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6 days, 5 nights
Travel Dates 7/1 - 8/18
Starting at $869 was $1299
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 5 days left to book!

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