On September 19 the Sun Village Resort and Bungalows in Puerto Plata, Dominican Republic announced that it was closing for business effective immediately. Since our primary concern as always is for you, our valued customer, CheapCaribbean.com has taken immediate action to take care of its customers who have been directly impacted by this sudden and unexpected closing.
Please read below for details.
Sun Village Resort and Bungalows in Puerto Plata, Dominican Republic - UPDATE CONTINUED
CheapCaribbean.com has taken immediate action to take care of its customers who have been directly impacted by this sudden closing. “Caribbean” Jim Hobbs, founder of CheapCaribbean.com, has flown to Puerto Plata and is personally meeting with customers who booked through CheapCaribbean.com to facilitate their transfer to a nearby comparable resort and to answer their questions and concerns. In addition, CheapCaribbean.com is communicating directly with all of its future customers who are scheduled to arrive at Sun Village in the coming weeks and is offering them several alternative choices. If you have scheduled a booking through CheapCaribbean.com to Sun Village Resort and Bungalows from now until the end of 2010, please be on the lookout for an email with your alternative hotel options. As always, please do not hesitate to call us at 1-800-915-2322 should you have any questions or concerns. CheapCaribbean.com is proud of its record of outstanding customer service and we are available 7 days a week to care for your needs.
We suggest that any questions about the resort closing be directed to: Sun Village Resorts, 1 Paradise Drive, Cofresi Beach, Puerto Plata, Dominican Republic, www.sunvillageresorts.com 1-809-970-3364.
Tropical Weather Advisories
Because your planned vacation is composed of many parts (airline, hotel, transfers and tours/excursions, etc) your options vary.
What should you do?
If your dates of travel and destination correspond to the expected path of a pending storm (see also the National Weather Service website www.nhc.noaa.gov ) and you wish to change your travel plans, please call us at 1-800-915-2322 and follow the prompts for existing reservations, or email us at traveladvisory@cheapcaribbean.com. Please be sure to include your departure date and booking number in the subject line.
If your destination corresponds to the expected path of the pending storm but your travel dates fall one week or longer after the expected storm date, please keep checking our Travel Alerts and Updates section located on our homepage at www.cheapcaribbean.com
We appreciate your understanding of the longer than usual hold times at our call center. We will post additional information to the areas mentioned above as it becomes available to us.